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Novotel Ha Long Bay,

5.0 star property
Travelers enjoy ocean views during breakfast at a beachside restaurant, then find serenity at sun loungers by day or under starlit skies in the evening

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Photo gallery for Novotel Ha Long Bay,

Outdoor pool, open 6:00 AM to 10:00 PM, pool umbrellas, sun loungers - Novotel Ha Long Bay, (Ha Long)
Front of property - evening/night - Novotel Ha Long Bay, (Ha Long)
Breakfast, lunch, dinner served; pool views - Novotel Ha Long Bay, (Ha Long)
Superior Room, 1 King Bed | Minibar, in-room safe, desk, laptop workspace - Novotel Ha Long Bay, (Ha Long)
Sports facility - Novotel Ha Long Bay, (Ha Long)
Novotel Ha Long Bay, near Bai Chay Beach, offers a convenient retreat with on-site shopping. Enjoy ocean views from the Square restaurant, relax in the outdoor pool, or find peace in the garden. Features high-speed WiFi, a coffee shop, and multilingual staff.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Superior Twin Room, 2 Twin Beds

Superior Twin Room, 2 Twin Beds | Minibar, in-room safe, desk, laptop workspace

Superior Twin Room, 2 Twin Beds

8.0 out of 10
Very good
(1 review)
  • Bay view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds

View all photos for Standard Twin Room, 2 Twin Beds

Standard Twin Room, 2 Twin Beds | Minibar, in-room safe, desk, laptop workspace

Standard Twin Room, 2 Twin Beds

  • Mountain view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed

  • Bay view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed | Minibar, in-room safe, desk, laptop workspace

Executive Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • Bay view
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed

10.0 out of 10
Exceptional
(5 reviews)
  • Bay view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • Mountain view
  • 32 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

About the neighborhood

Located in Bai Chay, a neighborhood in Ha Long, Novotel Ha Long Bay, is in the entertainment district and near the beach. Ha Long International Cruise Port and Halong Bay Marina are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Dragon Park and Typhoon Water Park. Bai Chay Beach and Ha Long Night Market are two other places to visit that come recommended. Looking to get your feet wet? Kayaking and boat tours adventures can be found near the property. Visit our Ha Long travel guide
Map
160 Ha Long Street, Bai Chay Ward, Ha Long, Quang Ninh, 200000

What's nearby

  • Ha Long Bay
    Bai Chay Beach
    8 min walk - 0.5 miles
  • Ha Long, VIETNAM - MAR 12 2023: Ha Long International Cruise Port's Marina has many cruise ships. Touristic Boats start jorneys over the Halong Bay which is UNESCO World heritage
    Ha Long International Cruise Port
    4 min drive - 1.0 mile
  • Sun Square
    1 min walk - 0.1 miles
  • Queen Cable Car Ocean Terminal
    13 min walk - 0.7 miles
  • Dragon Park
    13 min walk - 0.7 miles

Getting around

  • Ga Ha Long Station
    14 min drive
  • Haiphong (HPH-Cat Bi)
    54 min drive

Restaurants

  • Mường Thanh Quảng Ninh
    12 min walk
  • Novotel Lobby Bar
    1 min walk
  • Nhà Hàng Hồng Hạnh
    2 min walk
  • Hong Kong Restaurant
    4 min walk
  • Cong Ca Phe
    6 min walk

About this property

Novotel Ha Long Bay,

Upscale hotel near Bai Chay Beach
Located close to Typhoon Water Park and Dragon Park, Novotel Ha Long Bay, provides a poolside bar, a terrace, and shopping on site. The on-site restaurant, Square restaurant, offers breakfast, lunch, dinner, and ocean views. Stay connected with free in-room WiFi, and guests can find other amenities such as a coffee shop/cafe and dry cleaning/laundry services.
You'll also find perks like:
  • An outdoor pool and a children's pool, along with sun loungers and pool umbrellas
  • Free self parking
  • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and a front-desk safe
  • A TV in the lobby, concierge services, and a water dispenser
Room features
All 225 rooms have comforts such as 24-hour room service and laptop-friendly workspaces, in addition to perks like air conditioning and bathrobes.
More amenities include:
  • Recycling and LED light bulbs
  • Bathrooms with rainfall showers and eco-friendly toiletries
  • LCD TVs with satellite channels
  • Wardrobes/closets, free infant beds, and free tea bags/instant coffee

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: VND 425,000 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Lobby Lounge Bar
  • Poolside bar
  • Square restaurant

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Children's pool
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 4,090 square feet of conference space
  • 7 meeting rooms
  • Business center
  • Computer station

Outdoors

  • Barbecue grill
  • On the bay
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 11 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2008
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 15

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for VND 800000 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately VND 425000 per person
  • Airport shuttle fee: VND 1190000 per vehicle (one-way)
  • Rollaway bed fee: VND 800000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Pool access available from 6:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Ha Long Bay Novotel
Novotel Ha Long Bay
Novotel Hotel Ha Long Bay
Novotel Ha Long Bay Hotel Halong Bay
Novotel Halong Bay
Novotel Ha Long Bay Hotel
Novotel Ha Hotel
Novotel Ha
Novotel Ha Long Bay Hotel
Hotel Novotel Ha Long Bay Ha Long
Ha Long Novotel Ha Long Bay Hotel
Hotel Novotel Ha Long Bay
Novotel Ha Long Bay Ha Long
Novotel Hotel
Novotel
Novotel Ha Long Bay Hotel
Novotel Ha Long Bay Ha Long
Novotel Ha Long Bay Hotel Ha Long

Frequently asked questions

Does Novotel Ha Long Bay, have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 6:00 AM–10:00 PM.

Is Novotel Ha Long Bay, pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Novotel Ha Long Bay,?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at Novotel Ha Long Bay,?

Check-out is at noon.

Does Novotel Ha Long Bay, provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of VND 1190000 per vehicle applies.

Where is Novotel Ha Long Bay, located?

Located in Bai Chay, this hotel is within a 15-minute walk of Bai Chay Beach, Dragon Park, and Typhoon Water Park. Ha Long International Cruise Port and Ha Long Night Market are also within 3 mi (5 km).

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Reviews

Novotel Ha Long Bay, Reviews

8.6

Excellent

9.0

Cleanliness

7.6

Location

8.6

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 218 out of 434 reviews
Rating 8 - Good. 140 out of 434 reviews
Rating 6 - Okay. 42 out of 434 reviews
Rating 4 - Poor. 18 out of 434 reviews
Rating 2 - Terrible. 16 out of 434 reviews

Reviews

Verified

10/10 Excellent

Lars

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful resort with all the necessary amenities and very lovely staff
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Oliver

Liked: Cleanliness, amenities, property conditions & facilities
The hotel's common areas are designed simply yet warmly, making a good impression from the moment you step inside
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Henry

Liked: Cleanliness, amenities, property conditions & facilities
I was truly impressed with how the hotel maintained a consistent level of cleanliness from the reception area to each guest room, creating a professional and trustworthy impression
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am truly pleased with the professionalism of the staff, who are always ready to assist customers quickly and enthusiastically
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Stven

Liked: Cleanliness, amenities, property conditions & facilities
I appreciate the hotel's flexibility in assisting guests with early check-in whenever possible, which is very convenient after a long trip
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Oliver

Liked: Cleanliness, amenities, property conditions & facilities
The hotel features a quiet co-working area with comfortable desks and chairs, strategically placed power outlets, and ample lighting, ideal for guests needing to handle urgent tasks while still enjoying a professional and focused workspace
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Charlotte

Liked: Cleanliness, amenities, property conditions & facilities
All customer feedback is taken seriously; staff acknowledge comments with a positive attitude and handle them promptly
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Chuong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at Novotel hotel. The staff, facilities, and amenities were excellent.
Stayed 1 night in Sep 2025
Verified

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
We stopped for a very brief one night stay before boarding the Mon Cherie Cruise HaLong Bay..it was comfortable, quiet and provided hot breakfast. The swimming pool is lovely..we ate at a great local Italian restaurant in very close walking proximity Vinace. A perfect 20 hour stop over.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities
The staff and wonderful and kind. They ensured we had a room with both balcony and bathtub, a lovely large comfy room. The location is good to the clubs, market and many shops and restaurants. The showers were exceptional with super hot water and great pressure. The breakfast was a great value with many options. The bed was a proper king and the blackout curtains did just thay. The only the only thing i would recommend is to add chairs to the balcony and teach the bartenders how to pour a drink with more than 20 ml of liquor. Recommend. blackput curtains did exactly that. The only
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

husna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and the food in their restaurant was lovely.
Stayed 2 nights in Nov 2023
Verified

10/10 Excellent

tien hoang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service personnel excellent
Stayed 2 nights in May 2025
Verified

8/10 Good

Ben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well situated property with lots to do in walking distance. Staff was friendly and helpful, but the bed was not up to par. It was hard and springy like sleeping directly on a box spring. It was pretty bad.
Stayed 2 nights in Apr 2025
Verified

8/10 Good

Emily

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
We enjoyed our room and the facilities, including the pool. However, we found the food was lacking in quality. Our room wasn't properly cleaned when we arrived (there was someone else's underwear on the floor and the mugs were not clean) and we had to ask the staff to clean it again. That being said, the staff were extremely helpful and kind. They definitely made the stay better. We apparently came during "off season" which made the whole area seem like a ghost town. We did find some good places to eat tho, and the bay cruise we did was as beautiful as we imagined.
Stayed 2 nights in Dec 2024
Verified

4/10 Poor

Estee

Disliked: Staff & service, property conditions & facilities
This was meant to be a four star hotel but I didnt think it was. First of all, the greeting was awful. It was that bad, I wouldnt consider I had a greet and meet. Staff looks disengaged. There was a smell to the hotel. Rooms were old and wooden floors were creaking. The lift doors could really do with a clean. There isn't much lighting in the rooms or the halls. It was very dim all round. The hotel location as it was near the beach clubs, not only you heard some of the music but you would feel the vibration at night. Check in and check out was easy and quick though. Food was expensive than anything at the hotel as expected so I just went outside for food. Even then it is a lot less options than in the centre. Its meant to be opposite the Ha long night market and I thought there would be food stalls and others but there isnt much so we ended up going to the convienence store. Overall I would never come back to this hotel. It's like a ghost town.
Stayed 3 nights in Sep 2023
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
I felt truly at ease staying here because the hotel has a convenient location, ensures complete amenities, and has a professional and dedicated staff
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Timwalk

Liked: Cleanliness, amenities, property conditions & facilities
What pleased me was that the hotel consistently maintained a gentle, understated yet professional and dedicated service
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel to stay at
Stayed 1 night in Jan 2026
Verified

8/10 Good

Yuliana

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Rooms should be better cleaned.
Stayed 1 night in Feb 2026
Verified

6/10 Okay

Luan

Disliked: Amenities, property conditions & facilities
Nothing open around like 1 restaurant n 1 coffee shop in 2-3 miles
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the food from the restaurant. Hotel staff were helpful.
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

XUAN TRU

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Room Design
Stayed 2 nights in Jul 2023
Verified

6/10 Okay

Thomas

Liked: Staff & service, amenities
The staff was great but the hotel could use a makeover.
Stayed 1 night in Nov 2022
Verified

4/10 Poor

ISSEI

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
BAD
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

ASHOK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hospitality with Smile at Novotel Halong Bay

We stayed 4 nights at NOVOTEL Halong bay our stay was comfortable relaxing . Most of staff was friendly & halpful . Special mention of Ms Trang at reception always go to extra mile to see smile on guest face & staff at time of BF
Stayed 4 nights in Nov 2022