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Novotel Ha Long Bay

4.0 star property
Bayside hotel with bars and a fitness center

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Photo gallery for Novotel Ha Long Bay

Exterior
Exterior
Junior Suite, 1 King Bed | Minibar, in-room safe, desk, laptop workspace
Front of property - evening/night
Minibar, in-room safe, desk, laptop workspace

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Breakfast available
  • Bar
  • Gym
  • Room service
  • Parking included

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Minibar, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Bathrobes
Eco-friendly toiletries
Hair dryer
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Sofa bed - double
Bathrobes
Eco-friendly toiletries
  • 32 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Bathrobes
Eco-friendly toiletries
Hair dryer
  • 32 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Twin Room, 2 Twin Beds

View from room

Standard Twin Room, 2 Twin Beds

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Sofa bed - double
Bathrobes
  • 32 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Executive Room, 2 Twin Beds

Executive Room, 2 Twin Beds | Minibar, in-room safe, desk, laptop workspace

Executive Room, 2 Twin Beds

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Bathrobes
Eco-friendly toiletries
Hair dryer
  • Sleeps 4
  • 2 Twin Beds

View all photos for Standard Room, 1 King Bed, Bathtub

Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Bathtub

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Bathrobes
Eco-friendly toiletries
Hair dryer
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 Queen Bed, Bathtub, Bay View

Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 Queen Bed, Bathtub, Bay View

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Bathrobes
Eco-friendly toiletries
Hair dryer
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed

View from room

Standard Room, 1 King Bed

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Memory foam bed
Sofa bed
Blackout drapes/curtains
  • 32 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Twin Room, 2 Twin Beds, Bathtub

View from room

Standard Twin Room, 2 Twin Beds, Bathtub

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Sofa bed - double
Bathrobes
  • 32 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Superior Room, 2 Twin Beds, Balcony

Minibar, in-room safe, desk, laptop workspace

Superior Room, 2 Twin Beds, Balcony

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Sofa bed - double
Bathrobes
  • 32 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Executive Room, 2 Twin Beds, Bay View

Minibar, in-room safe, desk, laptop workspace

Executive Room, 2 Twin Beds, Bay View

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Bathrobes
Eco-friendly toiletries
Hair dryer
  • Sleeps 4
  • 2 Twin Beds

View all photos for Superior Twin Room, 2 Twin Beds

Minibar, in-room safe, desk, laptop workspace

Superior Twin Room, 2 Twin Beds

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Sofa bed - double
Bathrobes
  • 32 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed | Minibar, in-room safe, desk, laptop workspace

Executive Room, 1 King Bed

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Day bed
Bathrobes
  • 42 sq m
  • Sleeps 4
  • 1 King Bed

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About the neighborhood

Map
160 Ha Long Road, Bai Chay Ward, Ha Long, Quang Ninh, 36000

What's nearby

  • Bai Chay Beach - 8 min walk - 0.5 miles
  • Dragon Park - 13 min walk - 0.7 miles
  • Ha Long International Cruise Port - 2 min drive - 1.4 miles
  • Ha Long Night Market - 4 min drive - 2.1 miles
  • Halong Bay Marina - 6 min drive - 3.4 miles

Getting around

  • Ga Ha Long Station - 11 min drive
  • Haiphong (HPH-Cat Bi) - 53 min drive

Restaurants

  • ‪Papa‘s BBQ - ‬4 min walk
  • ‪Cong Ca Phe - ‬7 min walk
  • ‪Novotel Lobby Bar - ‬1 min walk
  • ‪Công Viên Hoàng Gia - Royal Amusement Park - ‬1 min walk
  • ‪Nha Hang Vietnam - ‬6 min walk

About this property

Novotel Ha Long Bay

Upscale hotel near Bai Chay Beach
Located close to Typhoon Water Park and Dragon Park, Novotel Ha Long Bay provides a poolside bar, a terrace, and shopping on site. The on-site restaurant, Square restaurant, offers breakfast, lunch, dinner, and ocean views. Stay connected with free in-room WiFi, and guests can find other amenities such as a coffee shop/cafe and a garden.
You'll also find perks like:
  • An outdoor pool and a children's pool, with sun loungers and pool umbrellas
  • Free self parking
  • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and concierge services
  • Wedding services, coffee/tea in the lobby, and multilingual staff
Room features
All 225 rooms have comforts such as 24-hour room service and laptop-friendly workspaces, in addition to perks like air conditioning and bathrobes.
More amenities include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with rainfall showers and eco-friendly toiletries
  • LCD TVs with satellite channels
  • Wardrobes/closets, free infant beds, and free tea bags/instant coffee

Languages

Chinese (Mandarin), English, Korean, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: VND 425,000 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Lobby Lounge Bar
  • Poolside bar
  • Square restaurant

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Children's pool
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 4,090 square feet of conference space
  • 7 meeting rooms
  • Business center
  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • On the bay
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 11 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2008
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 15

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 15 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for VND 800000 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately VND 425000 per person
  • Airport shuttle fee: VND 1190000 per vehicle (one-way)
  • Rollaway bed fee: VND 800000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Pool access available from 6:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Ha Long Bay Novotel
Novotel Ha Long Bay
Novotel Hotel Ha Long Bay
Novotel Ha Long Bay Hotel Halong Bay
Novotel Halong Bay
Novotel Ha Long Bay Hotel
Novotel Ha Hotel
Novotel Ha
Novotel Ha Long Bay Hotel
Hotel Novotel Ha Long Bay Ha Long
Ha Long Novotel Ha Long Bay Hotel
Hotel Novotel Ha Long Bay
Novotel Ha Long Bay Ha Long
Novotel Hotel
Novotel
Novotel Ha Long Bay Hotel
Novotel Ha Long Bay Ha Long
Novotel Ha Long Bay Hotel Ha Long

Frequently asked questions

Does Novotel Ha Long Bay have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 6:00 AM–10:00 PM.

Is Novotel Ha Long Bay pet-friendly?

No, pets are not allowed at this property.

How much is parking at Novotel Ha Long Bay?

Self parking is free at this property.

What time is check-in at Novotel Ha Long Bay?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Novotel Ha Long Bay?

Check-out is at noon.

Does Novotel Ha Long Bay provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of VND 1190000 per vehicle applies.

Where is Novotel Ha Long Bay located?

Located in Bai Chay, this hotel is within 1 mi (2 km) of Bai Chay Beach, Dragon Park, and Typhoon Water Park. Ha Long International Cruise Port and Ha Long Night Market are also within 3 mi (5 km).

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Novotel Ha Long Bay Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 181 out of 388 reviews
Rating 8 - Good. 136 out of 388 reviews
Rating 6 - Okay. 40 out of 388 reviews
Rating 4 - Poor. 17 out of 388 reviews
Rating 2 - Terrible. 14 out of 388 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10

Service personnel excellent
Stayed 2 nights in May 2025

8/10

Clean and well situated property with lots to do in walking distance. Staff was friendly and helpful, but the bed was not up to par. It was hard and springy like sleeping directly on a box spring. It was pretty bad.
Stayed 2 nights in Apr 2025

10/10

The staff were friendly and the food in their restaurant was lovely.
Stayed 2 nights in Nov 2023

10/10

I enjoyed the food from the restaurant. Hotel staff were helpful.
Stayed 1 night in Jul 2023

10/10

Good
Stayed 1 night in Nov 2024

10/10

Excellent Room Design
Stayed 2 nights in Jul 2023

6/10

The staff was great but the hotel could use a makeover.
Stayed 1 night in Nov 2022

8/10

We enjoyed our room and the facilities, including the pool. However, we found the food was lacking in quality. Our room wasn't properly cleaned when we arrived (there was someone else's underwear on the floor and the mugs were not clean) and we had to ask the staff to clean it again. That being said, the staff were extremely helpful and kind. They definitely made the stay better. We apparently came during "off season" which made the whole area seem like a ghost town. We did find some good places to eat tho, and the bay cruise we did was as beautiful as we imagined.
Stayed 2 nights in Dec 2024

10/10

We stayed 4 nights at NOVOTEL Halong bay our stay was comfortable relaxing . Most of staff was friendly & halpful . Special mention of Ms Trang at reception always go to extra mile to see smile on guest face & staff at time of BF
Stayed 4 nights in Nov 2022

10/10

The receptionists were helpful to claim my two lost checked bags from San Francisco to Hanoi
Stayed 2 nights in Dec 2023

10/10

Excellent staff! I asked for dessert, the first two nights, of my stay, and there wasn’t any. One of the staff gifted me a slice of brownie cake, the following day. She also came to the pool area with hot tea and cookies. My final night there, the kitchen staff sent out dessert for me!
Stayed 5 nights in Feb 2023

6/10

Hotel outside and surrounding looking good but in the room need maintenance. Water leaking in the taps of the bathroom. Hotel have a distance 1/2 km walking down to the beach inconveniences for whoever not good walking🙂
Stayed 5 nights in Jun 2023

8/10

i could not sleep beacause It was performimg and concert late at night in front of Hotes of City hall park area and Too many kids chatttering in the corridors of the hotel does not take any restrictions
Stayed 2 nights in May 2023

8/10

Bar food ok not restaurant food some unavailable told us 20 minutes after we ordered chicken was so tough couldn’t eat it
Stayed 3 nights in Oct 2023

4/10

This hotel is not suitable for families with young children. There is loud music until midnight every day. The backside of the building is partly damaged. The carpark has no proper lightnings and is messed up with a lot of old stuff (motor cycling parking). Inside our apartment there have been a lot of ants. Generally this hotel has seen his best years already and need to be maintained significantly.
Stayed 2 nights in Oct 2023

2/10

We were given our rooms on the 10th floor. Upon walking out of the elevator, the entire floor was pitch black like a horror movie. We stood there with our phone flashlights for about 5 minutes and still nothing. Started freaking out as a group so went back to the elevator and found a hotel wall phone. Yikes… what an experience! An empty hotel with no greeters or anyone working the front entrance, then a pitch black level to our hotel room. Never again
Stayed 1 night in Apr 2023

4/10

My room 916 has several issues. It is not soundproof, and I can hear the kids next door screaming and playing. The drainage in the shower stall is clogged with hair. The toilet does not have a bidet sprayer. The mini-fridge is old. The hotel is located near the city square, where they play loud DJ music until midnight, which is a nightmare for anyone who wants to rest. My wife has to wear her AirPods to block out the loud music. The outdoor pool on the first floor does not have a dressing room. As a result, guests after swimming need to return to their rooms to change their clothes, which inevitably wets all the elevators. The food is average or below average. Overall, I would not recommend this hotel.​​​​​​​​​​​​​​​​
Stayed 2 nights in Jun 2024

10/10

Service personne excellent
Stayed 1 night in May 2025

8/10

Stayed 2 nights in Feb 2025

8/10

Stayed 4 nights in Dec 2024

8/10

Stayed 1 night in Dec 2024

8/10

Stayed 2 nights in Nov 2024

8/10

Stayed 2 nights in Nov 2024

8/10

Stayed 4 nights in Jun 2024

8/10

Stayed 2 nights in Jun 2024