Vacation packages
Stays
Cars
Flights
Support
AARP Member Savings
My Trips
AARP.org
Join
Renew

City Bay Palace Hotel

3.0 star property
Hotel with free breakfast, steps from Ha Long Bay

Choose dates to view prices

City Bay Palace Hotel overlooks Halong Bay, offering guests a peaceful retreat complete with breakfast and an on-site restaurant. Visitors appreciate the convenient location, and can enjoy free in-room WiFi while unwinding on the terrace or visiting the hair salon.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast included
  • Room service
  • Bar
  • Parking available
  • Gym
  • Parking included

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Superior Double or Twin Room, Non Smoking, City View

Minibar, in-room safe, desk, blackout drapes

Superior Double or Twin Room, Non Smoking, City View

Highlights

Soundproofed
Air conditioning
LCD TV
Blackout drapes/curtains
Private bathroom
Bathrobes
Free bottled water
Coffee/tea maker
  • 24 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double or Twin Room, City View

Deluxe Double or Twin Room, City View | Minibar, in-room safe, desk, blackout drapes

Deluxe Double or Twin Room, City View

Highlights

Soundproofed
Air conditioning
LCD TV
Blackout drapes/curtains
Private bathroom
Bathrobes
Free bottled water
Coffee/tea maker
  • 29 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Triple Room

Deluxe Triple Room | Minibar, in-room safe, desk, blackout drapes

Deluxe Triple Room

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
LCD TV
Blackout drapes/curtains
Private bathroom
Bathrobes
Free bottled water
Coffee/tea maker
  • 24 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Bed

View all photos for Executive Double Room

Executive Double Room | Minibar, in-room safe, desk, blackout drapes

Executive Double Room

Highlights

Soundproofed
Air conditioning
LCD TV
Blackout drapes/curtains
Private bathroom
Bathrobes
Free bottled water
Coffee/tea maker
  • 48 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite

Suite | Minibar, in-room safe, desk, blackout drapes

Suite

Highlights

Soundproofed
Air conditioning
LCD TV
Blackout drapes/curtains
Private bathroom
Bathrobes
Free bottled water
Coffee/tea maker
  • 48 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Room, Non Smoking, Ocean View

Deluxe Room, Non Smoking, Ocean View | Minibar, in-room safe, desk, blackout drapes

Deluxe Room, Non Smoking, Ocean View

Highlights

Soundproofed
Air conditioning
LCD TV
Blackout drapes/curtains
Private bathroom
Bathrobes
Free bottled water
Coffee/tea maker
  • 24 sq m
  • Ocean view
  • Sleeps 2
  • 2 Twin Beds

You may also like

Ad
4 restaurants, breakfast, lunch, dinner served; international cuisine

InterContinental Halong Bay Resort by IHG

Bai Chay
  • Pool
  • Spa
  • Kids pool
  • Waterslide
9.8 out of 10, Exceptional, 9 reviews
InterContinental Halong Bay Resort by IHG

About the neighborhood

Map
156 Le Thanh Tong Str Bach Dang Ha Long, Quang Ninh, Ha Long, Quang Ninh, 00000

What's nearby

  • Nha Tho Hon Gai Temple - 2 min walk - 0.1 miles
  • Long Tien Pagoda - 3 min walk - 0.2 miles
  • Halong Bay Marina - 3 min walk - 0.2 miles
  • Poem Mountain - 8 min walk - 0.5 miles
  • Quang Ninh Museum - 4 min drive - 1.2 miles

Getting around

  • Cai Lan Station - 14 min drive
  • Haiphong (HPH-Cat Bi) - 61 min drive

Restaurants

  • ‪Rooftop Cafe & Bar - ‬5 min walk
  • ‪Highlands Coffee Halong - ‬7 min walk
  • ‪GoGi House Vincom Hạ Long - ‬8 min walk
  • ‪Skyline Coffee Ha Long - ‬6 min walk
  • ‪Nhôm Coffee - ‬3 min walk

About this property

City Bay Palace Hotel

Hotel near Ha Long Bay
Located close to Halong Bay Marina, City Bay Palace Hotel provides free breakfast, an airport shuttle, and a terrace. The on-site restaurant offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a hair salon and dry cleaning/laundry services.
You'll also find perks like:
  • Free self parking
  • A roundtrip airport shuttle (surcharge), express check-in, and an elevator
  • 1 meeting room, a porter/bellhop, and ATM/banking services
Room features
All 58 rooms offer comforts such as air conditioning and bathrobes, in addition to thoughtful touches like free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with tubs or showers and free toiletries
  • Electric kettles, daily housekeeping, and desks

Similar properties

BBQ/picnic area
Tru by Hilton Ha Long Hon Gai Centre
  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
10.0 out of 10, Exceptional, 8 reviews
Tru by Hilton Ha Long Hon Gai Centre

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) on request
  • Free self parking on site

Food and drink

  • Free breakfast available
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym

Family friendly

  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • Elevator

More

  • 1 building
  • 14 floors
  • Banquet hall
  • Built in 2013
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 10 PM
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

There is no front desk at this property
At check-in, guests must provide a negative PCR COVID-19 test result
Negative COVID-19 test result requirement applies to all guests aged 1 and up, and test must have been administered no more than 72 hours prior to check-in

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for VND 210000.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: VND 1700000 per vehicle (one way)
  • Rollaway bed fee: VND 210000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Cashless transactions are available

Property is also known as

City Bay Palace
City Bay Palace Halong
City Bay Palace Hotel
City Bay Palace Hotel Halong
City Bay Palace Hotel Ha Long
City Bay Palace Ha Long
City Bay Palace
Hotel City Bay Palace Hotel Ha Long
Ha Long City Bay Palace Hotel Hotel
Hotel City Bay Palace Hotel
City Bay Palace Hotel Hotel
City Bay Palace Hotel Ha Long
City Bay Palace Hotel Hotel Ha Long

Frequently asked questions

Is City Bay Palace Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at City Bay Palace Hotel?

Self parking is free at this property.

What time is check-in at City Bay Palace Hotel?

Check-in start time: 2 PM; Check-in end time: 10 PM. Late check-in is available during limited hours.

What time is check-out at City Bay Palace Hotel?

Check-out is at noon.

Does City Bay Palace Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of VND 1700000 per vehicle applies.

Where is City Bay Palace Hotel located?

Located in Hon Gai, this hotel is within a 5-minute walk of Ha Long Bay and Halong Bay Marina. Long Tien Pagoda and Nha Tho Hon Gai Temple are also within 10 minutes.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

City Bay Palace Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 41 out of 105 reviews
Rating 8 - Good. 43 out of 105 reviews
Rating 6 - Okay. 16 out of 105 reviews
Rating 4 - Poor. 1 out of 105 reviews
Rating 2 - Terrible. 4 out of 105 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

9.8/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best little secret in the area. Had the coldest air conditioning and the location was dead center everything i wanted to be next to.
Stayed 1 night in Sep 2025

10/10 Excellent

shiruji43

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
すぐ横にハロン市場があり、イカのすり身の天ぷらチャームックが美味しかったです。
Stayed 1 night in Apr 2024

10/10 Excellent

Tram

Liked: Cleanliness, staff & service, property conditions & facilities
Staff so nice the rooms are clean
Stayed 2 nights in Mar 2024

2/10 Terrible

Shaun William

Disliked: Staff & service, property conditions & facilities, room comfort

Noise all day and all night long

Noisiest hotel I have stayed in ever.Outdoor market nearby sets up at 4.45 every morning, people shouting, cars snd bikes constantly hooting horns.The 3rd night the market set up was 3am.The single glazed windows that have broken locks and do not close properly do help help the noise. Forget about the "Free Breakfast" fruit juice, limited fruit and eggs fried untill inedible with bread and butter served in a bleak cold restaurant. The noise is allday long.
Stayed 3 nights in Jan 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel just old but very clean and good service
Stayed 1 night in Jan 2023

10/10 Excellent

Dayna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love the hotel! they spoke great english. the room was so clean. the area was so convenient! would recommend two bed rooms if you want a larger room! We loved it!! would definitely recommend
Stayed 3 nights in May 2022

8/10 Good

Giang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sạch sẽ, tiện nghi và nhân viên rất thân thiện. Rất trung tâm Thành phố, ngay phía trước của chợ Hạ long, rất tiện di chuyển. Giá cả cực kỳ ổn. Nếu quay lại Hạ Long chắc chắn sẽ quay lại ks này.
Stayed 1 night in Dec 2021

8/10 Good

Palle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and friendly hotel

Friendly staff and a quiet place away from the vibrant city. Shuttle bus to the city centre.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel I stayed at during my Vietnam trip. My room is on the 9th floor and I have the best view of Ha Long Bay. The staff is extremely polite. The hotel is also close to Poem Mountain (Nui Bai Tho) and Ha Long Market. There’s a Circle K opened 24h right across from the hotel too.
Stayed 2 nights in Jan 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, spacious, good breakfast hotel. It's in front of a local market and shopping mall where you can buy foods. I like to stay in this hotel.
Stayed 3 nights in Jan 2020

10/10 Excellent

FREDDIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

over all very recommended

my stay is very comfortable location is very close to shopping and food store
Stayed 1 night in Sep 2019

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel with great view of Ha Long Bay

My wife and I stayed in this hotel the night before our Ha Long Bay cruise and were pleasantly surprised by the nice view we had of the edge of Ha Long Bay. We were glad we chose this hotel. On our cruise we had, of course, great pictures of beautiful Ha Long Bay, but this hotel had the best pictures on land of Ha Long Bay. One group of mountains is very close to the area where this hotel is located in. Picture 45 of 136 here on Hotels.com shows a view from the 14th (top) floor terrace of City Bay Palace (next to their very small gym). The room was nice and clean, and we enjoyed their breakfast buffet. There is a nice park (5 to 10 minute walk) next to the sea that is worth checking out for some good pictures also. This location is about 10 km away from Tuan Chau Island where many of the cruises leave from, so we had to pay for a taxi ride to take us there the day of our cruise (250k vd). I decided I wanted to see Ha Long Bay for longer than just a day or 1 night, so we came from Hanoi a day early and felt glad we did.
Stayed 1 night in Jul 2019

6/10 Okay

NAMHO

가격대비 쾌적하고 좋았습니다.
Stayed 4 nights in Apr 2019

10/10 Excellent

PIRESKANG, KEDAH, MALAYSIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the hotel is in good condition & it is very near to Mount Poem. The staff are very nice & friendly. They help me to book a van for my journey to Hanoi with a reasonable price and it does save my time & money.
Stayed 1 night in Sep 2018

8/10 Good

ELISABETH

Liked: Staff & service, property conditions & facilities, room comfort

Klaxons

Environnement Très bruyant ++++++
Stayed 1 night in Feb 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall experience I would like to commend Mr Anh, Hotel Supervisor,
Stayed 5 nights in Jan 2019

6/10 Okay

Katrin

Liked: Cleanliness
Disliked: Staff & service

Helt ok, men ikke verdt pengene.

Ganske mye støy fra trafikken ute, kunne ikke ha vindu åpent. Rommet var ganske lite. Greit utvalg til frokost. Sentral beliggelse rett ved det store markedet. Ikke så fornøyd med at nøkkelkortene sluttet å virke lenge før utsjekk. De ringte fra resepsjonen i 11.15 tiden for å høre om jeg skulle sjekke ut, aldri opplevd noe slikt før, syns det var ufint.
Stayed 2 nights in Dec 2018

8/10 Good

Cecilia, Uppsala

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fint hotell I en hel ny stad.Det byggs overallt.

Hotellet var helt ok. Enda naktdelen var att det lag ganska langt fran hamnen. Mycket billigt och det ingick frukost.Taxi fran hamnen till stan 10-15 dollar.
Stayed 1 night in Dec 2018

10/10 Excellent

Truls

Nice and Easy:)
Stayed 1 night in Nov 2018

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

JS Ha Long bay 2018

Staff were courteous. Service was completely Ye. Facility was good. Location was perfect especially if you’re on the 7th floor or higher. Enjoyable place to stay at. I rate the hotel 4.0.
Stayed 1 night in Nov 2018

10/10 Excellent

Anderson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Trip to Ha Long Bay

The best hotel in Ha Long Bay but one thing need to do is “ pillows + pillowcases “ were smelling so bad. Anyway highly recommend
Stayed 1 night in Sep 2018

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

lovely hotel.

I cannot praise the Hotel and staff any higher, it, and they were so helpful, a touch of class!
Stayed 1 night in Sep 2018

10/10 Excellent

henrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bra

Riktigt nära till bai tho annars finns de inget förutom pizza hat
Stayed 1 night in Aug 2018

8/10 Good

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hyggelig og vennlig

Veldig hyggelig og hjelpsomme ansatte. Fin standard på rom og lobby, men beliggenheten oppleves skitten og grå.
Stayed 2 nights in Jul 2018

10/10 Excellent

Cesar Antonio

Liked: Cleanliness, property conditions & facilities, room comfort
Todo muy bien Un poco de problema Con el tema de conseguir taxi a través del hotel, pero al final se resolvió
Stayed 1 night in Jul 2018

  • † More information about the $50 gift card with flight package benefit may be found at: https://www.expedia-aarp.com/lp/b/vacationpackages50prepaid

  • English Copyright 1995 – 2025. All rights reserved. Use of this Web site constitutes acceptance of the Expedia User Agreement and Privacy Policy. Expedia pays a royalty fee to AARP for the use of AARP’s intellectual property. These fees are used for the general purpose of AARP. All goods or services and discounts offered via the AARP® Travel Center powered by Expedia ®, are provided by third-party suppliers. AARP and its affiliates do not endorse and are not responsible for the goods or services and discounts made available on this site. Offers are subject to change and may have restrictions. Please contact the AARP® Travel Center powered by Expedia® directly for full details. AARP and its affiliates are not insurers.