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City Bay Palace Hotel

Property class: 3

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Photo gallery for City Bay Palace Hotel

A hotel lobby with a large ornate wooden partition, chandeliers, and a potted plant with flowers. - City Bay Palace Hotel (Ha Long)
A room with a decorative screen featuring abstract patterns, a wooden floor, and a door leading to another room. - City Bay Palace Hotel (Ha Long)
A tall hotel with a prominent sign reading "Palace Hotel." - City Bay Palace Hotel (Ha Long)
A spacious lobby with a marble reception desk, a sofa, a coffee table, and a chandelier. - City Bay Palace Hotel (Ha Long)
A hotel lobby with a chandelier, white furniture, and a reception desk. - City Bay Palace Hotel (Ha Long)
Located close to Halong Bay Marina, City Bay Palace Hotel provides free breakfast, an airport shuttle, and a terrace. The on-site restaurant offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi, and guests can find other amenities such as a hair salon and dry cleaning/laundry services.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Superior Double or Twin Room, Non Smoking, City View

A hotel room with two beds, each with a patterned bedspread and matching pillows. There is a nightstand between the beds with a lamp and a telephone.

Superior Double or Twin Room, Non Smoking, City View

  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Deluxe Double or Twin Room, City View

A hotel room with two beds, a desk, a chair, a TV, and a large window with curtains.

Deluxe Double or Twin Room, City View

  • City view
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Triple Room

A hotel room with two beds, a chair, a desk, and a TV.

Deluxe Triple Room

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 24 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Large Twin Bed
  • Free WiFi

View all photos for Executive Double Room

A hotel room with a large bed, a desk, a chair, a wardrobe, and a lamp.

Executive Double Room

  • City view
  • 48 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Suite

A hotel room with a large bed, a wooden headboard, two bedside tables with lamps, a wardrobe, and a door.

Suite

  • City view
  • 48 sq m
  • Sleeps 4
  • 1 Double Bed
  • Free WiFi

View all photos for Deluxe Room, Non Smoking, Ocean View

A hotel room with a large bed, a nightstand with a lamp, a small table with a phone and a menu, and a minibar.

Deluxe Room, Non Smoking, Ocean View

  • Ocean view
  • 24 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

About the neighborhood

Located in Ha Long, City Bay Palace Hotel is in the city center. Quang Ninh Museum and Tuan Chau Amphitheater are cultural highlights, and travelers looking to shop may want to visit Bai Chay Market and Cái Dăm Market. Sun Wheel Ha Long and Dragon Park are also worth visiting. Looking to get your feet wet? Kayaking and boat tours adventures can be found near the property. Visit our Ha Long travel guide
Map
156 Le Thanh Tong Str Bach Dang Ha Long, Quang Ninh, Ha Long, Quang Ninh, 00000

What's nearby

  • A coastal scene with traditional boats and wooden houses on stilts, surrounded by lush green cliffs.
    Halong Bay Marina
    3 min walk - 0.2 miles
  • Nha Tho Hon Gai Temple
    2 min walk - 0.1 miles
  • Long Tien Pagoda
    3 min walk - 0.2 miles
  • Poem Mountain
    8 min walk - 0.5 miles
  • Quang Ninh Museum
    4 min drive - 1.2 miles

Getting around

  • Cai Lan Station
    14 min drive
  • Haiphong (HPH-Cat Bi)
    60 min drive

Restaurants

  • Highlands Coffee
    4 min drive
  • Valley Beach Club
    9 min drive
  • Ốc Gấu
    3 min drive
  • Bún Đậu 2 Chàng Trai Hạ Long
    13 min walk
  • Starbucks
    7 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) on request
  • Free self parking on site

Food and drink

  • Free breakfast available
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Gym

Family friendly

  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • Elevator

More

  • 1 building
  • 14 floors
  • Banquet hall
  • Built in 2013
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 10 PM
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

There is no front desk at this property
At check-in, guests must provide a negative PCR COVID-19 test result
Negative COVID-19 test result requirement applies to all guests aged 1 and up, and test must have been administered no more than 72 hours prior to check-in
Information provided by the property may be translated using automated translation tools

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for VND 210000.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: VND 1700000 per vehicle (one way)
  • Rollaway bed fee: VND 210000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Cashless transactions are available
Safety features at this property include a fire extinguisher

Frequently asked questions

Is City Bay Palace Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at City Bay Palace Hotel?

Check-in start time: 2 PM; Check-in end time: 10 PM. Late check-in is available during limited hours.

What time is check-out at City Bay Palace Hotel?

Check-out is at noon.

Does City Bay Palace Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of VND 1700000 per vehicle applies.

Where is City Bay Palace Hotel located?

Located in Hon Gai, this hotel is within a 5-minute walk of Ha Long Bay and Halong Bay Marina. Long Tien Pagoda and Nha Tho Hon Gai Temple are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

City Bay Palace Hotel Reviews

8.4

Very Good

8.8

Cleanliness

7.6

Location

8.4

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 42 out of 106 reviews
Rating 8 - Good. 43 out of 106 reviews
Rating 6 - Okay. 16 out of 106 reviews
Rating 4 - Poor. 1 out of 106 reviews
Rating 2 - Terrible. 4 out of 106 reviews

Reviews

Verified review

10/10 Excellent

Tram

Liked: Cleanliness, staff & service, property conditions & facilities
Staff so nice the rooms are clean
Stayed 2 nights in Mar 2024
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best little secret in the area. Had the coldest air conditioning and the location was dead center everything i wanted to be next to.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel just old but very clean and good service
Stayed 1 night in Jan 2023
Verified review

2/10 Terrible

Shaun William

Disliked: Staff & service, property conditions & facilities, room comfort

Noise all day and all night long

Noisiest hotel I have stayed in ever.Outdoor market nearby sets up at 4.45 every morning, people shouting, cars snd bikes constantly hooting horns.The 3rd night the market set up was 3am.The single glazed windows that have broken locks and do not close properly do help help the noise. Forget about the "Free Breakfast" fruit juice, limited fruit and eggs fried untill inedible with bread and butter served in a bleak cold restaurant. The noise is allday long.
Stayed 3 nights in Jan 2023
Verified review

10/10 Excellent

shiruji43

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
すぐ横にハロン市場があり、イカのすり身の天ぷらチャームックが美味しかったです。
Stayed 1 night in Apr 2024
Verified review

10/10 Excellent

Dayna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love the hotel! they spoke great english. the room was so clean. the area was so convenient! would recommend two bed rooms if you want a larger room! We loved it!! would definitely recommend
Stayed 3 nights in May 2022
Verified review

8/10 Good

Giang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sạch sẽ, tiện nghi và nhân viên rất thân thiện. Rất trung tâm Thành phố, ngay phía trước của chợ Hạ long, rất tiện di chuyển. Giá cả cực kỳ ổn. Nếu quay lại Hạ Long chắc chắn sẽ quay lại ks này.
Stayed 1 night in Dec 2021
Verified review

8/10 Good

Palle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and friendly hotel

Friendly staff and a quiet place away from the vibrant city. Shuttle bus to the city centre.
Stayed 2 nights in Jan 2020
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel I stayed at during my Vietnam trip. My room is on the 9th floor and I have the best view of Ha Long Bay. The staff is extremely polite. The hotel is also close to Poem Mountain (Nui Bai Tho) and Ha Long Market. There’s a Circle K opened 24h right across from the hotel too.
Stayed 2 nights in Jan 2020
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, spacious, good breakfast hotel. It's in front of a local market and shopping mall where you can buy foods. I like to stay in this hotel.
Stayed 3 nights in Jan 2020
Verified review

10/10 Excellent

FREDDIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

over all very recommended

my stay is very comfortable location is very close to shopping and food store
Stayed 1 night in Sep 2019
Verified review

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel with great view of Ha Long Bay

My wife and I stayed in this hotel the night before our Ha Long Bay cruise and were pleasantly surprised by the nice view we had of the edge of Ha Long Bay. We were glad we chose this hotel. On our cruise we had, of course, great pictures of beautiful Ha Long Bay, but this hotel had the best pictures on land of Ha Long Bay. One group of mountains is very close to the area where this hotel is located in. Picture 45 of 136 here on Hotels.com shows a view from the 14th (top) floor terrace of City Bay Palace (next to their very small gym). The room was nice and clean, and we enjoyed their breakfast buffet. There is a nice park (5 to 10 minute walk) next to the sea that is worth checking out for some good pictures also. This location is about 10 km away from Tuan Chau Island where many of the cruises leave from, so we had to pay for a taxi ride to take us there the day of our cruise (250k vd). I decided I wanted to see Ha Long Bay for longer than just a day or 1 night, so we came from Hanoi a day early and felt glad we did.
Stayed 1 night in Jul 2019
Verified review

6/10 Okay

NAMHO

가격대비 쾌적하고 좋았습니다.
Stayed 4 nights in Apr 2019
Verified review

10/10 Excellent

PIRESKANG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the hotel is in good condition & it is very near to Mount Poem. The staff are very nice & friendly. They help me to book a van for my journey to Hanoi with a reasonable price and it does save my time & money.
Stayed 1 night in Sep 2018
Verified review

8/10 Good

ELISABETH

Liked: Staff & service, property conditions & facilities, room comfort

Klaxons

Environnement Très bruyant ++++++
Stayed 1 night in Feb 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall experience I would like to commend Mr Anh, Hotel Supervisor,
Stayed 5 nights in Jan 2019
Verified review

6/10 Okay

Katrin

Liked: Cleanliness
Disliked: Staff & service

Helt ok, men ikke verdt pengene.

Ganske mye støy fra trafikken ute, kunne ikke ha vindu åpent. Rommet var ganske lite. Greit utvalg til frokost. Sentral beliggelse rett ved det store markedet. Ikke så fornøyd med at nøkkelkortene sluttet å virke lenge før utsjekk. De ringte fra resepsjonen i 11.15 tiden for å høre om jeg skulle sjekke ut, aldri opplevd noe slikt før, syns det var ufint.
Stayed 2 nights in Dec 2018
Verified review

8/10 Good

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fint hotell I en hel ny stad.Det byggs overallt.

Hotellet var helt ok. Enda naktdelen var att det lag ganska langt fran hamnen. Mycket billigt och det ingick frukost.Taxi fran hamnen till stan 10-15 dollar.
Stayed 1 night in Dec 2018
Verified review

10/10 Excellent

Truls

Nice and Easy:)
Stayed 1 night in Nov 2018
Verified review

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

JS Ha Long bay 2018

Staff were courteous. Service was completely Ye. Facility was good. Location was perfect especially if you’re on the 7th floor or higher. Enjoyable place to stay at. I rate the hotel 4.0.
Stayed 1 night in Nov 2018
Verified review

10/10 Excellent

Anderson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Trip to Ha Long Bay

The best hotel in Ha Long Bay but one thing need to do is “ pillows + pillowcases “ were smelling so bad. Anyway highly recommend
Stayed 1 night in Sep 2018
Verified review

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

lovely hotel.

I cannot praise the Hotel and staff any higher, it, and they were so helpful, a touch of class!
Stayed 1 night in Sep 2018
Verified review

10/10 Excellent

henrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bra

Riktigt nära till bai tho annars finns de inget förutom pizza hat
Stayed 1 night in Aug 2018
Verified review

8/10 Good

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hyggelig og vennlig

Veldig hyggelig og hjelpsomme ansatte. Fin standard på rom og lobby, men beliggenheten oppleves skitten og grå.
Stayed 2 nights in Jul 2018
Verified review

10/10 Excellent

Cesar Antonio

Liked: Cleanliness, property conditions & facilities, room comfort
Todo muy bien Un poco de problema Con el tema de conseguir taxi a través del hotel, pero al final se resolvió
Stayed 1 night in Jul 2018