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United-21 Citymark - Gurgaon

4.0 star property
Hotel in Gurugram with a full-service spa and free valet parking

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Photo gallery for United-21 Citymark - Gurgaon

Lobby
Premium bedding, minibar, individually decorated, individually furnished
Restaurant
Reception
Hallway

Reviews

7.6 out of 10
Good

Popular amenities

  • Hot Tub
  • Bar
  • Pool
  • Spa
  • Gym
  • Room service

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Suite, 1 Double Bed

Suite, 1 Double Bed | Premium bedding, minibar, individually decorated, individually furnished

Suite, 1 Double Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
HDTV
Premium bedding
Sofa bed - single
Private bathroom
  • 72 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Super Deluxe Room

Premium bedding, minibar, individually decorated, individually furnished

Super Deluxe Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
HDTV
Premium bedding
Sofa bed - single
Private bathroom
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Deluxe Room

Deluxe Room | Premium bedding, minibar, individually decorated, individually furnished

Deluxe Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
HDTV
Premium bedding
Sofa bed - single
Private bathroom
  • 28 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

About the neighborhood

Map
Gurgaon Main Bus Terminal, Mahavir chowk, Gurugram, Delhi N.C.R, 122001

What's nearby

  • Medanta - 3 min drive - 2.0 miles
  • Gurgaon Central Mall - 5 min drive - 3.2 miles
  • Fortis Memorial Research Institute - 7 min drive - 3.8 miles
  • DLF Cyber City - 7 min drive - 4.5 miles
  • Artemis Hospital Gurgaon - 7 min drive - 3.8 miles

Getting around

  • Gurgaon Station - 5 min drive
  • MG Road Station - 5 min drive
  • Indira Gandhi International Airport (DEL) - 19 min drive

Restaurants

  • ‪Bikanerwala - ‬10 min walk
  • ‪Salsa Salsa - ‬12 min walk
  • ‪Bernado's - ‬12 min walk
  • ‪Sardar Jalebi Wala - ‬6 min walk
  • ‪Vatika Food Palace - ‬9 min walk

About this property

United-21 Citymark - Gurgaon

Upscale hotel located in Sector 12A
You can look forward to dry cleaning/laundry services, a bar, and a gym at United-21 Citymark - Gurgaon. Treat yourself to a body scrub, a body wrap, or aromatherapy at the onsite spa. Stay connected with free in-room WiFi, and guests can find other amenities such as conference space and a steam room.
You'll also enjoy the following perks during your stay:
  • An outdoor pool
  • Free self parking and valet parking
  • Concierge services, luggage storage, and 1 meeting room
Room features
All 80 individually furnished rooms include comforts such as 24-hour room service and premium bedding, as well as amenities like free WiFi and air conditioning.
Other conveniences in all rooms include:
  • Sofa beds and rollaway/extra beds (surcharge)
  • Bathrooms with rainfall showers and free toiletries
  • 32-inch HDTVs with premium channels
  • Coffee/tea makers, daily housekeeping, and desks

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • In-room sofa bed
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service

Business services

  • Conference space
  • Meeting room

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Hot tub
  • Massage
  • Sauna

More

  • 1 building
  • 4 floors
  • Built in 2010

Room amenities

Bedroom

  • Premium bedding
  • Rollaway/extra bed (surcharge)
  • Single sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-out

Check-out before noon

Special check-in instructions

To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for INR 500 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • New Year's Eve (December 31) Gala Dinner per adult: INR 999

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: INR 500 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

City Mark Gurgaon
City Mark Hotel Gurgaon
Hotel City Mark
United-21 Citymark Gurgaon Hotel
United-21 Citymark Hotel
United-21 Citymark Gurgaon
United-21 Citymark
United 21 Citymark Gurgaon
United 21 Citymark Gurgaon
United-21 Citymark - Gurgaon Hotel
United-21 Citymark - Gurgaon Gurugram
United-21 Citymark - Gurgaon Hotel Gurugram

Frequently asked questions

Does United-21 Citymark - Gurgaon have a pool?

Yes, this property has an outdoor pool.

Is United-21 Citymark - Gurgaon pet-friendly?

No, pets are not allowed at this property.

How much is parking at United-21 Citymark - Gurgaon?

Self parking and valet parking are free at this property.

What time is check-in at United-21 Citymark - Gurgaon?

Check-in end time: anytime.

What time is check-out at United-21 Citymark - Gurgaon?

Check-out is at noon.

Where is United-21 Citymark - Gurgaon located?

Located in Sector 12A, this spa hotel is within 3 mi (5 km) of Galaxy Mall, Google Signature Towers, and The Paintball Co. Unitech Cyber City and DLF World Tech Park are also within 3 mi (5 km).

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United-21 Citymark - Gurgaon Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 10 out of 38 reviews
Rating 8 - Good. 17 out of 38 reviews
Rating 6 - Okay. 5 out of 38 reviews
Rating 4 - Poor. 4 out of 38 reviews
Rating 2 - Terrible. 2 out of 38 reviews

8.2/10

Cleanliness

7.8/10

Staff & service

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Pankaj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort

6/10 Okay

Howard, Canada

Liked: Staff & service, room comfort
3 Star at 4 star price. Staff very friendly and helpful. Had an issue with no hot water but it was resolved quickly. Bathroom could have been cleaner. Restaurant food average. Hotel taxi expensive but the driver was great :-) I stay again. Book online for best rate.

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service

Skip the Beating

Hotel Location is absurd and it is an eye sore. Washroom amenities were pathetic. Beware of 24 hr Room Service, you have to call them at least 5 times/bottle/night if complimentary run out. Rooms not soundproof at all. I had to postpone my plans and only stayed for 2 nights.

4/10 Poor

Kumarjit

Disliked: Room comfort

Hotel location is awful

Hotel room was shabby, small bathroom, room had very thin wall and a door leading to the opposite room that was locked. I could constantly hear a couple talking in the adjascent room. No hot water in bathroom. Had one of the worst stays in my life.

8/10 Good

Adith, bangalore

Liked: Cleanliness, property conditions & facilities, room comfort

Value for Money

Great Hotel with very good facilities. Room was very comfortable and very clean. The neighborhood was not one of the best but easy to locate. Would definitely stay there again.

4/10 Poor

kunihiko, 東京

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

いたって普通のホテル

シンプルなホテルで、日本にあるビジネスホテルに近い。コスパに見合った部屋で、バスタブもあったし、ちょうどよかった。

8/10 Good

Daniel, Champs sur Marne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel moderne et bien equipé

L'hotel est situé en peripherie de Delhi donc ce n'est pas son atout. Neanmoins il est situé en centre de Gurgaon qui est bien animé. L'hotel est en lui meme propre, l'entrée et la reception ainsi que le personnel de qualité. Pour ce qui est de la chambre, elle est spacieuse, propre, bien isolée niveau sonore, et bien equipé. Le tout est moderne et assez recent. Petit déjeuner tres correct. Je recommande car niveau qualité/ prix c'est tre bon.

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

pious

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

value for money

Best in this price.. breakfast is very good.. beds are comfortable. bathrooms are good. bath tubs are a little small. other than that, everything was spot on.

10/10 Excellent

linda, scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

spacious quiet room and fantastic service

when we arrived we were dubious about location but hotel quelled all our concerns. Rooms were spacious and had all the amenities the modern traveller wants also very quiet. Also free wi-fi which is a must nowadays. Staff very polite and helpful. Breakfast had a wide choice to meet all nationalities. Very pleasant stay at a reasonable price - value for money

8/10 Good

Stu, Edmonton, AB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

This hotel was amazing!Will stay again next year.

It was my daughters engagement in India so we wanted to stay in nice hotel and we heard of City Mark through friends and I have to say it was meeting to the standards. Very nice and clean hotel with great views from the third floor. Hotel staff was superb and very friendly. They meet our every request and complaint. In the morning times we wanted a tasty breakfast and the food was really tasty. It was little bit too spicy for my liking but it was still very enjoyable. I will come back to this hotel everytime my children want to get marry and I recommend to everybody please stay at this hotel. You will not be disappoint. Thank you, Sardool and Heidi

8/10 Good

Verified traveler

Liked: Staff & service, room comfort

2/10 Terrible

singh, delhi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

pathetic hotel

The stay was pathetic. I had to checkout after 4 hours of my check in. The photograph of the hotel reflecting in the website is mis leading. The surroundings are patheeeeeeeeticccccc. There is no parking available in the hotel and one has to park the car outside the hotel. The hotel does not even qualify for a 3 star hotel whereas it claims that it is a 4 star hotel. I wish to have my refund.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Oasis in India

직원들도 친절하고, 객실도 편안합니다. 가격도 저렴하고요. 무서운 구루가온에서 유일하게 안식을 얻을수 있는 곳 City Mark Hotel 입니다. 만일 구르가온에 머무실 일이 있으면 추천합니다.

2/10 Terrible

Ricardo, australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Puts hospitality to shame.

Horrible from the word go. Good luck to finding the hotel entrance first of all, once you are able to meander through the shabby traffic n infra of the vicinity. A very untrained n unpleasant staff 'greets' you only to lead you into musty smelling rooms n questions you over when you request for a change. Breaking your head against a wall is a genuinely better exercise than expecting the staff to be helpful. Finally settled for a room apparently smoking as you could still smell whiffs of smoke only to realise there is no working shower or hot water in the washroom!! Then in room dining tries to sell u veg cutlets as they were out of potato wedges and says both r the same thing!! Heights. A non vegetarian soup gets replaced by veg soup... cable has only free to air channels... breakfast buffet is horrible. You will struggle to shove it down your gullet. V repulsed.

6/10 Okay

M, CA

Disliked: Room comfort

OK hotel

First of all, the front staff were very rude, not polite. I was really shocked. The room which he gave me was really dark at night and smells something really bad, and carpet were wet like mold.... The hotel location is very noisy area in Grugaon and pig everywhere. The breakfast is not good, too. The hotel entrance is very nice, so maybe up grade room is nice, I think. Anyway I paid 4 nights, but I stayed only 2 nights and gave up.

10/10 Excellent

Vijay, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good experience

8/10 Good

Vikky, Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Very nice hotel and staff. They do have very nice food however I booked for 14th Feb and dinner place is nmore family oriented. Staff and room service is excellent and rooms look as they are in hotel pics.

10/10 Excellent

Jay, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel

Great hotel, 4 star standard. Complimentary evening coffee + fruits. Really good staff including the reception staff. The negative is the location - hotel located in central gurgaon and busy area but hotel is located in an off road so the road is good but 100m from the hotel is really crowded place, but I haven't hear any noise inside the room - well insulated and sound proof glass (i guess)

6/10 Okay

N$P

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

jackie, senlis

Liked: Staff & service
Hotel difficile à trouver de nuit pour notre taxi ....mais satisfaisant pour une nuit de passage, bon rapport qualité prix et personnel très accueillant.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Ots gud. We enjoy our stay

8/10 Good

Sarang, Mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Verg good Hotel

Short stay at this hotel, Would recommend it.