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The Palms - Town & Country Club

4.5 star property

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Photo gallery for The Palms - Town & Country Club

Garden
Treatment room
Pub
View from room
Pool

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Gym
  • Room service
  • Housekeeping
  • Laundry

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Luxury Room

View from room

Luxury Room

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
LED TV
Separate bedroom
Shower/tub combination
Minibar
  • 39 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Palms One

1 bedroom, minibar, in-room safe, desk

Palms One

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
LED TV
Separate bedroom
Shower/tub combination
Minibar
  • 39 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Suite

1 bedroom, minibar, in-room safe, desk

Executive Suite

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
LED TV
Separate bedroom
Shower/tub combination
Minibar
  • 45 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Premier Room

View from room

Premier Room

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
LED TV
Separate bedroom
Shower/tub combination
Minibar
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Luxury Suite

1 bedroom, minibar, in-room safe, desk

Luxury Suite

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
LED TV
Separate bedroom
Shower/tub combination
Minibar
  • 39 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

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About the neighborhood

Map
B Block, Sushant Lok, Phase I, Gurugram, Delhi N.C.R, 122001

What's nearby

  • Fortis Memorial Research Institute - 7 min walk - 0.4 miles
  • Gurgaon Central Mall - 4 min drive - 2.0 miles
  • Artemis Hospital Gurgaon - 5 min drive - 2.0 miles
  • DLF Cyber City - 5 min drive - 2.5 miles
  • Medanta - 7 min drive - 3.4 miles

Getting around

  • Sector 53-54 Station - 5 min drive
  • Millennium City Centre Station - 7 min walk
  • Indira Gandhi International Airport (DEL) - 31 min drive

Restaurants

  • ‪Paranthe Wala - ‬3 min walk
  • ‪Senses - ‬3 min walk
  • ‪99 The Bar - ‬3 min walk
  • ‪Fusion - ‬3 min walk
  • ‪The Great Kabab Factory - ‬2 min walk

About this property

The Palms - Town & Country Club

Luxury hotel located in Sushant Lok
Consider a stay at The Palms - Town & Country Club and take advantage of a garden, dry cleaning/laundry services, and a bar. Treat yourself to a massage or other spa services. At the two on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and Asian cuisine. Enjoy the gym, as well as activities like racquetball/squash. In addition to conference space and a steam room, guests can connect to free in-room WiFi.
Additional perks include:
  • Swimming pool
  • Free self parking
  • 2 outdoor tennis courts, a roundtrip airport shuttle (surcharge), and a front-desk safe
  • Concierge services, a 24-hour front desk, and a banquet hall
Room features
All guestrooms at The Palms - Town & Country Club have thoughtful touches such as 24-hour room service and air conditioning, in addition to amenities like free WiFi and separate sitting areas.
Other amenities include:
  • Partially open bathrooms with shower/tub combinations
  • 42-inch LED TVs with satellite channels
  • Balconies, separate sitting areas, and electric kettles

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Browns - The English Pub
  • Fusion
  • Senses

Things to do

  • 2 outdoor tennis courts
  • Billiards/pool table
  • Gym
  • Pool
  • Racquetball/squash
  • Steam room

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 18,357 square feet of conference space
  • 3 meeting rooms

Outdoors

  • Garden

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 1 floor
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bathroom

  • Hair dryer (on request)
  • Partially-open bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 1:30 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
The property’s tennis academy are closed on Mondays, and the pool, squash court, and beauty salon are closed on Tuesdays.

Renovations and closures

The following facilities are closed on Monday:
  • Outdoor pool

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Please note that the hotel policy is that appropriate swimwear and swim caps must be worn in the swimming pool. Any other clothing, including pants, t-shirts, shoes, and long dresses, are not allowed.
This property does not provide rackets or shoes for tennis and squash courts. Guests are advised to bring their own court shoes and rackets.
Children under 12 years old are allowed in the pool until 7 PM and must be accompanied by an adult.

Property is also known as

Palms Town Country Club Gurgaon
Palms Town Country Club Hotel
Palms Town Country Club Hotel Gurgaon
Palms Town Country Club
Palms Town Country Club Hotel Gurugram
Palms Town Country Club Hotel
Palms Town Country Club Gurugram
The Palms Town Country Club
The Palms Town & Gurugram
The Palms - Town & Country Club Hotel
The Palms - Town & Country Club Gurugram
The Palms - Town & Country Club Hotel Gurugram

Frequently asked questions

Does The Palms - Town & Country Club have a pool?

Yes, this property has a pool.

Is The Palms - Town & Country Club pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Palms - Town & Country Club?

Self parking is free at this property.

What time is check-in at The Palms - Town & Country Club?

Check-in start time: 2 PM; Check-in end time: 1:30 AM. Late check-in is available during limited hours.

What time is check-out at The Palms - Town & Country Club?

Check-out is at noon.

Does The Palms - Town & Country Club provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is The Palms - Town & Country Club located?

Located in Sushant Lok, this luxury hotel is 0.3 mi (0.5 km) from Max Hospital and 3 mi (4.8 km) from DLF Cyber City. Appu Ghar and Fortis Memorial Research Institute are also within 10 minutes. Millennium City Centre Station is 7 minutes by foot and IFFCO Chowk Station is 23 minutes.

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The Palms - Town & Country Club Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 47 out of 115 reviews
Rating 8 - Good. 39 out of 115 reviews
Rating 6 - Okay. 14 out of 115 reviews
Rating 4 - Poor. 5 out of 115 reviews
Rating 2 - Terrible. 10 out of 115 reviews

8.8/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

8.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ratan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable stay and good staff.
Stayed 2 nights in Jun 2024

8/10 Good

VAISHALI PALWANKAR

Liked: Cleanliness, staff & service, property conditions & facilities

Beautiful property

The property is very nice and beautiful. The location also was quite good. Breakfast menu had adequate variety and the staff was courteous. The room was very spacious and had a nice historic touch to it. Bathroom was really huge with a tub plus shower stall. Toiletries were basic but nice.
Stayed 1 night in Jan 2025

8/10 Good

Dee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The palms

Stay was good and all the staff were friendly Has gardens and a really nice pool area with a nice salon available on site Great ambiance
Stayed 1 night in Oct 2023

8/10 Good

Raman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Mar 2023

10/10 Excellent

Rajeev

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfactory!
Stayed 1 night in Jan 2023

4/10 Poor

Jayadev

Disliked: Staff & service, property conditions & facilities
Not up to the mark mainly staff
Stayed 2 nights in Jul 2023

2/10 Terrible

HASHEM

Disliked: Cleanliness, staff & service
Reception is not friendly and duty manager is not cooperative.
Stayed 1 night in Aug 2023

4/10 Poor

Sankrant

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The rudest check-in experience and staff. First they refused to honor my Expedia booking and I had to pay separately (it was a pre-paid booking). Then I had a friend visiting and they refused to allow them to hang out in my room. Never seen service as bad.
Stayed 1 night in Sep 2022

2/10 Terrible

INDRANI

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff doesn’t help with luggage when you get out of car. They stare at you. They told me I had an incidental charge. I said I didn’t have any charges other than noodles I bought for a small amount. I gave them the money and they didn’t have change so they kept the change. Then they called me saying they forgot to charge tax. Kept harassing me every 30 mins to pay. I’m in a rush to catch my flight. Harassment for a few dollars. I showed proof I am waiting for the bank to approve payee. Don’t stay here.
Stayed 1 night in Sep 2023

10/10 Excellent

Shubhankar

Liked: Property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Sreejayan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

2/10 Terrible

Anita

Stayed 1 night in Oct 2024

8/10 Good

Hiroyuki

Stayed 4 nights in Sep 2024

10/10 Excellent

JIWOON

Stayed 2 nights in Sep 2024

8/10 Good

JIWOON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

8/10 Good

Vashisht

Liked: Cleanliness, amenities, property conditions & facilities
Grounds are beautiful. It's a resort and club but building is old . Good staff.
Stayed 1 night in Mar 2024

8/10 Good

Rajesh

Stayed 1 night in Jan 2024

6/10 Okay

Isabelle

Liked: Cleanliness
Disliked: Staff & service, amenities
le personnel, peu aimable n'était pas à la hauteur de cet établissement sensé être luxueux.
Stayed 1 night in Nov 2023

10/10 Excellent

Mandip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

10/10 Excellent

Jalaj

Stayed 1 night in Sep 2023

4/10 Poor

Rahul

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The staff and their hospitality is very poor. They don't even smile at you. Rude behaviour and looks like they just are doing their job in pressure. No valet parking, to swim, you need swimming cap, if you don't have they will ask you to pay 200rs per person for it. And don't know why photography is not allowed near swimming pool. Useless rules. And grass around the rooms are not well maintained.
Stayed 1 night in Jul 2023

6/10 Okay

Divya

Stayed 1 night in Oct 2022

2/10 Terrible

Soni

10/10 Excellent

marilyn

Stayed 1 night in Nov 2022

2/10 Terrible

Anjani

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022