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Hotel Santander Plaza

Property class: 3.5

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Photo gallery for Hotel Santander Plaza

A table with breakfast items including fruit, pastries, and a coffee drink. - Hotel Santander Plaza (Guatemala City)
A modern hotel room with two beds, a desk, and a chair. - Hotel Santander Plaza (Guatemala City)
A modern living room with a round glass table, red armchairs, and a potted orchid. - Hotel Santander Plaza (Guatemala City)
A banquet hall with round tables set for a formal event, featuring white tablecloths and orange sashes on chairs. - Hotel Santander Plaza (Guatemala City)
A modern kitchen with a dining area, a refrigerator, a microwave, and a coffee maker. - Hotel Santander Plaza (Guatemala City)
Located close to La Aurora Zoo, Hotel Santander Plaza provides free full breakfast, a free roundtrip airport shuttle, and dry cleaning/laundry services. In addition to a bar and a business center, guests can connect to free in-room WiFi.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free airport shuttle
  • Pet friendly
  • Parking included
  • Free WiFi

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Room options

View all photos for Executive Room, Kitchenette

A hotel room with two beds, a small table, and a chair.

Executive Room, Kitchenette

8.4 out of 10
Very good
(40 reviews)
  • City view
  • 34 sq m
  • Sleeps 3
  • 2 Double Beds
  • Free wired internet

View all photos for Junior Suite, 2 Double Beds, Kitchenette

A hotel room with two beds, grey headboards, white and red pillows, a bedside table with a phone, and a lamp.

Junior Suite, 2 Double Beds, Kitchenette

8.4 out of 10
Very good
(5 reviews)
  • City view
  • 39 sq m
  • Sleeps 3
  • 2 Double Beds
  • Free wired internet

View all photos for Master Suite, Kitchen

A hotel room with two beds, each with a grey headboard and blue bedding. There is a bedside table with a lamp and a phone. The room has wooden flooring and a window with sheer curtains.

Master Suite, Kitchen

7.6 out of 10
Good
(5 reviews)
  • City view
  • 57 sq m
  • Sleeps 3
  • 2 Double Beds
  • Free wired internet

About the neighborhood

Located in Zona 10, a neighborhood in Guatemala City, Hotel Santander Plaza is in the entertainment district and near the airport. Paseo Cayala and Gran Centro Los Próceres are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Constitution Square and Kanajuyú Ecological Park. La Aurora Zoo and Botanical Garden are also worth visiting. Visit our Guatemala City travel guide
Map
15 Calle 3-52, Zona 10, Guatemala City, Guatemala

What's nearby

  • A cityscape with a prominent building featuring a Coca-Cola logo, surrounded by roads and other buildings.
    Oakland Mall
    10 min walk - 0.5 miles
  • Gran Centro Los Próceres
    3 min walk - 0.2 miles
  • Avenida La Reforma
    5 min walk - 0.3 miles
  • Plaza Fontabella Shopping Center
    5 min walk - 0.3 miles
  • Embassy of Mexico in Guatemala
    14 min walk - 0.8 miles

Getting around

  • La Aurora Intl. Airport (GUA)
    5 min drive

Restaurants

  • Rattle -N- Hum
    2 min walk
  • Hacienda Real
    2 min walk
  • Restaurante La Poza
    3 min walk
  • Maya Lounge
    4 min walk
  • Bajo Fondo Funk Bar
    1 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free roundtrip airport shuttle from 8:00 AM to 2:00 PM at scheduled times and on request
  • Free self parking on site

Food and drink

  • Free full breakfast available daily 6:30 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Built in 1994
  • Smoking not allowed

Room amenities

Bedroom

  • Bed sheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 30-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GTQ 200 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 26 lbs per pet)
Pets cannot be left unattended

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available

Property payment types

  • Mastercard
  • Visa

Important information

Optional extras

  • Pet fee: GTQ 200 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Property Registration Number si

Frequently asked questions

Is Hotel Santander Plaza pet-friendly?

Yes, Hotel Santander Plaza allows dogs (limit 2 total) with a maximum weight of up to 26 lbs per pet. There's a fee of GTQ 200 per pet, per night. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Santander Plaza?

Check-in start time: 2:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Hotel Santander Plaza?

Check-out is at noon.

Does Hotel Santander Plaza provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs 8:00 AM–2:00 PM on request.

Where is Hotel Santander Plaza located?

Located in Zona 10, this hotel is within 1 mi (2 km) of Plaza Fontabella Shopping Center and La Aurora Zoo. Gran Centro Los Próceres and Avenida La Reforma are also within 5 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Santander Plaza Reviews

8.4

Very Good

8.6

Cleanliness

8.6

Location

8.6

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 304 out of 651 reviews
Rating 8 - Good. 203 out of 651 reviews
Rating 6 - Okay. 86 out of 651 reviews
Rating 4 - Poor. 31 out of 651 reviews
Rating 2 - Terrible. 27 out of 651 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, the hotel is great. Breakfast is convenient and delicious. The rooms are small. We got a two double bedroom
Stayed 1 night in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
The breakfast was amazing and the staff were very helpful but the hotel needs some renovation.
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay from start to finish. The hotel is located in a great area, very clean, and well maintained. The staff was incredibly friendly and welcoming throughout my stay, and the breakfast was superb with plenty of great options. Everyone made the experience enjoyable and comfortable. I will definitely be staying here again and highly recommend this hotel.
Stayed 3 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, convenient to shopping and eating.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very good, with many options nearby, including restaurants, bakeries, and convenience stores. Breakfast was good and added a nice level of convenience to the stay.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
It was a good choice for close to the airport, close to restaurants and good breakfast.
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Liked: Staff & service, amenities
Breakfast and staff were excellent
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness
Breakfast was delicious with a lot of options to choose, staff very kind good service
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast and the service is excellent. Our room was very clean and comfortable. We liked having a kitchenette. The staff is super friendly and helpful. Highly recommended.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff members are very helpful!
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Very nice room and absolutely spotless. There are some great restaurants nearby, and the check-in process was smooth and easy. The area felt very safe, and the breakfast was excellent—especially the omelette, which was very tasty.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly & efficient staff; easy & fast wifi; clean and renovated property; easy to connect tv with kitchen and coffeemaker for convenience.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location, staff members were very polite and helpful.
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Spacious clean room, friendly staff and excellent breakfast. Walk to the Oakland Mall, close to airport.
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, pleasant, comfortable, close to everything
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Plaza Santander, good place to stay and enjoy very good.
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located hotel, close to the airport and several restaurant options within walking distance Very good complimentary breakfast
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Clean and great breakfast
Stayed 1 night in May 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice, breakfast was very good, close to shopping area,Staff was very polite, friendly and respectful.
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and location!!!
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great room, great service, and very clean for our family of 4.
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and the staff are awesome! When I return, I will definitely stay.
Stayed 3 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very kind. The breakfast was delicious and the beds were comfortable
Stayed 1 night in Mar 2024
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Clean room
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant, quiet hotel. Convenient to the airport. Good breakfast.
Stayed 1 night in Dec 2023