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Hotel Santander Plaza

3.5 star property
Hotel in Guatemala City with free breakfast and airport shuttle service

Choose dates to view prices

Hotel Santander Plaza sits in the heart of Guatemala City, where guests start their day with a free full breakfast before heading out to explore. The helpful staff assists with dry cleaning services, while in-room WiFi keeps everyone connected throughout their stay.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Pet friendly
  • 24/7 front desk

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Executive Room, Kitchenette

Executive Room, Kitchenette | In-room safe, free WiFi, bed sheets

Executive Room, Kitchenette

8.4 out of 10
Very good
(28 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Kitchenette
Dishwasher
TV
Renovated in 2011
Blackout drapes/curtains
Shower/tub combination
  • 34 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds, Kitchenette

Junior Suite, 2 Double Beds, Kitchenette | In-room safe, free WiFi, bed sheets

Junior Suite, 2 Double Beds, Kitchenette

8.4 out of 10
Very good
(5 reviews)

Highlights

Separate dining area
Air conditioning
Free cribs/infant beds
Kitchenette
Dishwasher
TV
Renovated in 2011
Blackout drapes/curtains
  • 39 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Master Suite, Kitchen

Master Suite, Kitchen | In-room safe, free WiFi, bed sheets

Master Suite, Kitchen

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Separate dining area
Air conditioning
Free cribs/infant beds
Kitchen
Refrigerator
Dishwasher
TV
Renovated in 2011
  • 57 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Double Room Executive

In-room safe, free WiFi, bed sheets

Double Room Executive

  • 34 sq m
  • Sleeps 4

View all photos for Triple Suite Junior with Sofa

In-room safe, free WiFi, bed sheets

Triple Suite Junior with Sofa

  • 39 sq m
  • Sleeps 5

View all photos for Triple Room Master

In-room safe, free WiFi, bed sheets

Triple Room Master

  • 57 sq m
  • Sleeps 5

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About the neighborhood

Map
15 Calle 3-52, Zona 10, Guatemala City, Guatemala

What's nearby

  • Avenida La Reforma - 6 min walk - 0.4 miles
  • Oakland Mall - 10 min walk - 0.5 miles
  • U.S. Embassy in Guatemala - 16 min walk - 0.9 miles
  • La Aurora Zoo - 17 min walk - 0.9 miles
  • Paseo Cayala - 5 min drive - 2.2 miles

Getting around

  • La Aurora Intl. Airport (GUA) - 5 min drive

Restaurants

  • ‪The Box Lounge - ‬1 min walk
  • ‪Restaurante La Poza - ‬3 min walk
  • ‪Hacienda Real - ‬2 min walk
  • ‪Mr Sushi Zona 10 - ‬2 min walk
  • ‪Chili's Grill & Bar - ‬3 min walk

About this property

Hotel Santander Plaza

Hotel near La Aurora Zoo
Consider a stay at Hotel Santander Plaza and take advantage of free full breakfast, a free roundtrip airport shuttle, and dry cleaning/laundry services. Free in-room WiFi is available to all guests, along with a bar and a business center.
Other perks at this hotel include:
  • Free self parking
  • 1 meeting room, tour/ticket assistance, and a front-desk safe
  • An elevator, a banquet hall, and concierge services
  • Guest reviews speak highly of the helpful staff
Room features
All guestrooms at Hotel Santander Plaza include comforts such as air conditioning, as well as amenities like free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with shower/tub combinations and hair dryers
  • 30-inch TVs with cable channels
  • Coffee/tea makers and daily housekeeping

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Hotel Casa Veranda

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free roundtrip airport shuttle from 8:00 AM to 2:00 PM at scheduled times and on request
  • Free self parking on site

Food and drink

  • Free full breakfast available daily 6:30 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Built in 1994
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 30-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GTQ 200 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 26 lbs per pet)
Pets cannot be left unattended

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Pet fee: GTQ 200 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Property Registration Number si

Property is also known as

Hotel Santander Plaza
Hotel Santander Plaza Guatemala City
Santander Plaza
Santander Plaza Guatemala City
Santander Plaza Hotel Guatemala/Guatemala City
Hotel Santander Plaza Hotel
Hotel Santander Plaza Guatemala City
Hotel Santander Plaza Hotel Guatemala City

Frequently asked questions

Is Hotel Santander Plaza pet-friendly?

Yes, Hotel Santander Plaza allows dogs (limit 2 total) with a maximum weight of up to 26 lbs per pet. There's a fee of GTQ 200 per pet, per night. Service animals are exempt from fees.

How much is parking at Hotel Santander Plaza?

Self parking is free at this property.

What time is check-in at Hotel Santander Plaza?

Check-in start time: 2:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Hotel Santander Plaza?

Check-out is at noon.

Does Hotel Santander Plaza provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs 8:00 AM–2:00 PM on request.

Where is Hotel Santander Plaza located?

Located in Zona 10, this hotel is within 1 mi (2 km) of Plaza Fontabella Shopping Center, U.S. Embassy in Guatemala, and La Aurora Zoo. Gran Centro Los Próceres and Avenida La Reforma are also within 5 minutes.

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Hotel Santander Plaza Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 238 out of 550 reviews
Rating 8 - Good. 180 out of 550 reviews
Rating 6 - Okay. 81 out of 550 reviews
Rating 4 - Poor. 28 out of 550 reviews
Rating 2 - Terrible. 23 out of 550 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

JOSUE

It is a small hotel with a personal service. It is located a few minutes from the airport in a very nice area. The staff is very friendly and cooperative. For ten dollars you get a taxi to the airport.
Stayed 1 night in Jul 2025

10/10 Excellent

Moisés

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Plaza Santander, good place to stay and enjoy very good.
Stayed 1 night in Dec 2024

10/10 Excellent

MALINDA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and the staff are awesome! When I return, I will definitely stay.
Stayed 3 nights in Feb 2025

8/10 Good

Rodrigo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the location of this hotel
Stayed 1 night in Sep 2024

8/10 Good

Oliver

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Great location and good rates.
Stayed 2 nights in May 2024

10/10 Excellent

Cesar

Liked: Cleanliness, amenities, property conditions & facilities
Cleanest
Stayed 1 night in Jun 2025

8/10 Good

Mirna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice, breakfast was very good, close to shopping area,Staff was very polite, friendly and respectful.
Stayed 1 night in Aug 2024

10/10 Excellent

Somanadevi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious clean room and courteous staff at the front desk.
Stayed 1 night in Jul 2023

6/10 Okay

Jenifer

Liked: Staff & service
I like that it was walking distance to stores and bars/restaurants.
Stayed 1 night in Mar 2024

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the service, and food was yummy 😋

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and accommodating.
Stayed 2 nights in Feb 2023

10/10 Excellent

Giovanni

Liked: Cleanliness, amenities, property conditions & facilities
The staff treated me very good satisfying all my needs
Stayed 1 night in Apr 2024

8/10 Good

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
FAir price for our short stay
Stayed 1 night in Feb 2024

10/10 Excellent

Jessie-Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the complimentary breakfast & coffee! It was delicious & the service was pleasant! If you don’t mind light noise, this a great place to crash.
Stayed 1 night in Feb 2024

10/10 Excellent

Roxana

Na
Stayed 1 night in Apr 2025

10/10 Excellent

Stephen

Liked: Cleanliness, amenities, property conditions & facilities
I had an excellent time with you
Stayed 3 nights in Aug 2023

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent for
Stayed 3 nights in Jul 2022

6/10 Okay

zahira

Liked: Cleanliness, staff & service
I think the Furnishure is out dated spec the tv
Stayed 2 nights in May 2025

10/10 Excellent

Scarlet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2025

8/10 Good

JOEL

Liked: Cleanliness, property conditions & facilities
All good
Stayed 1 night in Mar 2025

8/10 Good

MERCEDES

Close to malls and restaurants. I didn’t like amenities and servise wasn’t enough clean.
Stayed 1 night in Aug 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
We enjoyed our stay. Ad said restaurant and bar but only breakfast on site. Their are choices nearby for food and drink. They let us check in early and room was nice. Safe was not secure but I believe they are working on updating that. I would stay again.
Stayed 1 night in Feb 2024

10/10 Excellent

Renato

Liked: Cleanliness, staff & service, property conditions & facilities
Its just the noise outside from cars but so far excellent.
Stayed 3 nights in Nov 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, temporarily noisy

Was upgraded to a 2-room suite, which was a lovely space. Kitchen, nice bathroom, a balcony! However, despite being on the 7th floor, tiny ants found my wrapped snacks in about an hour. Also, major construction across the street from 7am to 11pm nightly (a new hotel?), so bring earplugs if you're a light or day sleeper. Breakfast was delicious, with a nice assortment of entrees (eggs, french toast, pancakes, etc) and lots of fruit and breads. Location was good, many restaurants within a 10-minute walk. The front desk called a driver to take me ($8) to La Aurora Zoo(excellent zoo), and i felt very safe walking alone back to the hotel (about a mile) afterwards. Will be a much more pleasant stay once construction next block is finished.
Stayed 2 nights in Jan 2025

8/10 Good

Karin

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing else to ad
Stayed 3 nights in Mar 2023

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