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Hotel Santander Plaza

3.5 star property
Travelers enjoy convenience with the airport shuttle at this Guatemala City hotel, where the bar is perfect after exploring La Aurora Zoo.

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Photo gallery for Hotel Santander Plaza

Free daily full breakfast - Hotel Santander Plaza (Guatemala City)
Banquet hall - Hotel Santander Plaza (Guatemala City)
Master Suite, Kitchen | Private kitchen | Coffee/tea maker - Hotel Santander Plaza (Guatemala City)
Junior Suite, 2 Double Beds, Kitchenette | Private kitchen | Coffee/tea maker - Hotel Santander Plaza (Guatemala City)
Executive Room, Kitchenette | In-room safe, free WiFi, bed sheets - Hotel Santander Plaza (Guatemala City)
Hotel Santander Plaza sits in the heart of Guatemala City, where guests start their day with a free full breakfast before heading out to explore. The helpful staff assists with dry cleaning services, while in-room WiFi keeps everyone connected throughout their stay.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi

Room options

View all photos for Executive Room, Kitchenette

Executive Room, Kitchenette | In-room safe, free WiFi, bed sheets

Executive Room, Kitchenette

8.6 out of 10
Excellent
(37 reviews)
  • City view
  • 34 sq m
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Junior Suite, 2 Double Beds, Kitchenette

Junior Suite, 2 Double Beds, Kitchenette | In-room safe, free WiFi, bed sheets

Junior Suite, 2 Double Beds, Kitchenette

8.4 out of 10
Very good
(5 reviews)
  • City view
  • 39 sq m
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Master Suite, Kitchen

Master Suite, Kitchen | In-room safe, free WiFi, bed sheets

Master Suite, Kitchen

8.6 out of 10
Excellent
(4 reviews)
  • City view
  • 57 sq m
  • Sleeps 3
  • 2 Double Beds
  • Free WiFi

View all photos for Double Room Executive

In-room safe, free WiFi, bed sheets

Double Room Executive

  • 34 sq m
  • Sleeps 4
  • Free WiFi

View all photos for Triple Suite Junior with Sofa

In-room safe, free WiFi, bed sheets

Triple Suite Junior with Sofa

  • 39 sq m
  • Sleeps 5
  • Free WiFi

View all photos for Triple Room Master

In-room safe, free WiFi, bed sheets

Triple Room Master

  • 57 sq m
  • Sleeps 5
  • Free WiFi

About the neighborhood

Located in Zona 10, a neighborhood in Guatemala City, Hotel Santander Plaza is in the entertainment district and near the airport. Paseo Cayala and Gran Centro Los Próceres are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Constitution Square and Kanajuyú Ecological Park. Botanical Garden and Museo Nacional de Historia Natural Jorge Ibarra are also worth visiting. Visit our Guatemala City travel guide
Map
15 Calle 3-52, Zona 10, Guatemala City, Guatemala

What's nearby

  • A cityscape with a prominent building featuring a Coca-Cola logo, surrounded by roads and other buildings.
    Oakland Mall
    10 min walk - 0.5 miles
  • Gran Centro Los Próceres
    3 min walk - 0.2 miles
  • Avenida La Reforma
    5 min walk - 0.3 miles
  • Plaza Fontabella Shopping Center
    5 min walk - 0.3 miles
  • Embassy of Canada
    6 min walk - 0.4 miles

Getting around

  • La Aurora Intl. Airport (GUA)
    5 min drive

Restaurants

  • Restaurante La Poza
    3 min walk
  • Hacienda Real
    2 min walk
  • Uncle Sam’s
    3 min walk
  • Chili's Grill & Bar
    3 min walk
  • Maya Lounge
    4 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free roundtrip airport shuttle from 8:00 AM to 2:00 PM at scheduled times and on request
  • Free self parking on site

Food and drink

  • Free full breakfast available daily 6:30 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Built in 1994
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 30-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GTQ 200 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 26 lbs per pet)
Pets cannot be left unattended

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Pet fee: GTQ 200 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Property Registration Number si

Frequently asked questions

Is Hotel Santander Plaza pet-friendly?

Yes, Hotel Santander Plaza allows dogs (limit 2 total) with a maximum weight of up to 26 lbs per pet. There's a fee of GTQ 200 per pet, per night. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Santander Plaza?

Check-in start time: 2:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Hotel Santander Plaza?

Check-out is at noon.

Does Hotel Santander Plaza provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs 8:00 AM–2:00 PM on request.

Where is Hotel Santander Plaza located?

Located in Zona 10, this hotel is within a 5-minute walk of Plaza Fontabella Shopping Center, Gran Centro Los Próceres, and Avenida La Reforma. Avia Mall and Avenida Las Américas are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Santander Plaza Reviews

8.4

Very Good

8.6

Cleanliness

8.6

Location

8.6

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 285 out of 622 reviews
Rating 8 - Good. 197 out of 622 reviews
Rating 6 - Okay. 85 out of 622 reviews
Rating 4 - Poor. 30 out of 622 reviews
Rating 2 - Terrible. 25 out of 622 reviews

Reviews

Verified

8/10 Good

Sherika

Liked: Cleanliness, staff & service
The breakfast was amazing and the staff were very helpful but the hotel needs some renovation.
Stayed 5 nights in May 2026
Verified

10/10 Excellent

Nidia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay from start to finish. The hotel is located in a great area, very clean, and well maintained. The staff was incredibly friendly and welcoming throughout my stay, and the breakfast was superb with plenty of great options. Everyone made the experience enjoyable and comfortable. I will definitely be staying here again and highly recommend this hotel.
Stayed 3 nights in May 2026
Verified

8/10 Good

Wanda

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, convenient to shopping and eating.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Servio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very good, with many options nearby, including restaurants, bakeries, and convenience stores. Breakfast was good and added a nice level of convenience to the stay.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Chunying

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff members are very helpful!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Monica

Liked: Cleanliness
Breakfast was delicious with a lot of options to choose, staff very kind good service
Stayed 3 nights in Jan 2026
Verified

8/10 Good

Colette

Liked: Cleanliness, property conditions & facilities
It was a good choice for close to the airport, close to restaurants and good breakfast.
Stayed 1 night in Nov 2025
Verified

8/10 Good

Ambrocio

Liked: Staff & service, amenities
Breakfast and staff were excellent
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Sushil

Liked: Cleanliness, amenities, property conditions & facilities
Very nice room and absolutely spotless. There are some great restaurants nearby, and the check-in process was smooth and easy. The area felt very safe, and the breakfast was excellent—especially the omelette, which was very tasty.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly & efficient staff; easy & fast wifi; clean and renovated property; easy to connect tv with kitchen and coffeemaker for convenience.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Debra

Liked: Cleanliness, amenities, property conditions & facilities
Spacious clean room, friendly staff and excellent breakfast. Walk to the Oakland Mall, close to airport.
Stayed 1 night in Nov 2025
Verified

8/10 Good

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, pleasant, comfortable, close to everything
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

reyna

Liked: Cleanliness, staff & service, property conditions & facilities
Very good location, staff members were very polite and helpful.
Stayed 1 night in Aug 2025
Verified

8/10 Good

Dawn

Liked: Cleanliness, property conditions & facilities
Clean room
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Hugo

Liked: Cleanliness, amenities, property conditions & facilities
Clean and great breakfast
Stayed 1 night in May 2025
Verified

10/10 Excellent

Moisés

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Plaza Santander, good place to stay and enjoy very good.
Stayed 1 night in Dec 2024
Verified

10/10 Excellent

Ricarte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located hotel, close to the airport and several restaurant options within walking distance Very good complimentary breakfast
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is alright, it’s clean, the breakfast is good. Vehicle noise goes all night so if your a light sleeper it will bother you. It’s close to the airport. Ubers are only $5.00 for 4 people from airport, the hotel shuttle is $40.00 for 4 people, Shuttle is only free during certain hours.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Debra

Liked: Cleanliness, amenities, property conditions & facilities
The suites are very nice. Traffic noise can be loud. Some hallways just got new carpeting. The breakfasts are good. The free shuttle is only free a few hours a day then it’s $10.00 per person. Uber is better.
Stayed 1 night in Jan 2026
Verified

8/10 Good

Mirna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice, breakfast was very good, close to shopping area,Staff was very polite, friendly and respectful.
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

MALINDA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel and the staff are awesome! When I return, I will definitely stay.
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and location!!!
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great room, great service, and very clean for our family of 4.
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Anna Megan

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very kind. The breakfast was delicious and the beds were comfortable
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

JOSUE

It is a small hotel with a personal service. It is located a few minutes from the airport in a very nice area. The staff is very friendly and cooperative. For ten dollars you get a taxi to the airport.
Stayed 1 night in Jul 2025