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Hotel San Carlos

3.5 star property
Travelers can relax by the outdoor pool or savor international cuisine at Restaurante San Carlos, just steps from their comfortable rooms

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Photo gallery for Hotel San Carlos

Outdoor pool - Hotel San Carlos (Guatemala City)
Lobby - Hotel San Carlos (Guatemala City)
Lobby - Hotel San Carlos (Guatemala City)
Exterior - Hotel San Carlos (Guatemala City)
Front of property - Hotel San Carlos (Guatemala City)
Hotel San Carlos offers a peaceful retreat near Avenida La Reforma in Guatemala. Enjoy international dishes at Restaurante San Carlos, swim in the outdoor pool, or relax in the garden. The Embassy of Mexico and Oakland Mall are within easy reach.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 1 Bedroom

Standard Room, 1 Bedroom | Safe

Standard Room, 1 Bedroom

8.8 out of 10
Excellent
(15 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Double Room

Double Room | In-room safe, desk, laptop workspace, blackout drapes

Double Room

9.4 out of 10
Exceptional
(8 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Suite

Deluxe Suite | In-room safe, desk, laptop workspace, blackout drapes

Deluxe Suite

8.0 out of 10
Very good
(1 review)
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Apartment, 1 King Bed with Sofa bed

Deluxe Apartment, 1 King Bed with Sofa bed | In-room safe, desk, laptop workspace, blackout drapes

Deluxe Apartment, 1 King Bed with Sofa bed

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Exclusive Apartment, 2 Bedrooms

Exclusive Apartment, 2 Bedrooms | Private kitchen | Coffee/tea maker, electric kettle

Exclusive Apartment, 2 Bedrooms

9.0 out of 10
Wonderful
(2 reviews)
  • 45 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed, 2 Double Beds and 1 Double Sofa Bed

View all photos for Comfort Room

In-room safe, desk, laptop workspace, blackout drapes

Comfort Room

9.0 out of 10
Wonderful
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Located in Zona 10, a neighborhood in Guatemala City, Hotel San Carlos is in a shopping district and near the airport. Oakland Mall and Paseo Cayala are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit La Aurora Zoo and Mundo Petapa. Avenida La Reforma and Embassy of Mexico in Guatemala are two other places to visit that come recommended. Visit our Guatemala City travel guide
Map
Av. La Reforma 7-89, Zona 10, Guatemala City, Guatemala, 10010

What's nearby

  • Okland
    Oakland Mall
    14 min walk - 0.8 miles
  • Elephant in captivity in a zoo in Guatemala City called La Aurora, caged space, limitation of freedom, human hegoism.
    La Aurora Zoo
    19 min walk - 1.0 mile
  • Avenida La Reforma
    1 min walk - 0.0 miles
  • Embassy of Mexico in Guatemala
    2 min walk - 0.1 miles
  • Plaza Fontabella Shopping Center
    8 min walk - 0.5 miles

Getting around

  • La Aurora Intl. Airport (GUA)
    16 min drive

Restaurants

  • Pollo Campero
    6 min walk
  • Club Italiano
    4 min walk
  • McDonald's
    6 min walk
  • Restaurante El Adobe
    4 min walk
  • 7 Caldos
    6 min walk

About this property

Hotel San Carlos

Hotel near Avenida La Reforma
Located close to Embassy of Mexico in Guatemala and Oakland Mall, Hotel San Carlos provides a terrace, a garden, and dry cleaning/laundry services. The on-site international cuisine restaurant, Restaurante San Carlos, offers breakfast, lunch, and dinner. In addition to a bar and a health club, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool
  • Free self parking
  • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and tour/ticket assistance
  • Luggage storage, coffee/tea in the lobby, and a front-desk safe
  • Guest reviews give top marks for the helpful staff
Room features
All guestrooms at Hotel San Carlos include perks such as laptop-friendly workspaces and air conditioning, as well as amenities like free WiFi and desk chairs.
Extra amenities include:
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with cable channels
  • Wardrobes/closets, electric kettles, and ceiling fans

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: USD 12 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Restaurante San Carlos

Things to do

  • Health club
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Iron/ironing board on request
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 12 per person
  • Airport shuttle fee: USD 15 per room (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property does not have elevators

Property is also known as

Hotel San Carlos Guatemala City
San Carlos Guatemala City
Hotel San Carlos Hotel
Hotel San Carlos Guatemala City
Hotel San Carlos Hotel Guatemala City

Frequently asked questions

Does Hotel San Carlos have a pool?

Yes, this property has an outdoor pool.

Is Hotel San Carlos pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel San Carlos?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel San Carlos?

Check-out is at noon.

Does Hotel San Carlos provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 15 per room applies.

Where is Hotel San Carlos located?

Located in Zona 10, this hotel is steps from Avenida La Reforma and Embassy of Mexico in Guatemala. Oakland Mall and La Aurora Zoo are also within 1 mi (2 km).

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Reviews

Hotel San Carlos Reviews

9.0

Wonderful

9.2

Cleanliness

8.6

Location

9.4

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 315 out of 479 reviews
Rating 8 - Good. 105 out of 479 reviews
Rating 6 - Okay. 30 out of 479 reviews
Rating 4 - Poor. 17 out of 479 reviews
Rating 2 - Terrible. 12 out of 479 reviews

Reviews

Verified

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and place
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

William

Liked: Cleanliness
Very nice and clean close to restaurants and quiet.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Joanne

Liked: Cleanliness, amenities, property conditions & facilities
Very safe and a great location. Close to the airport and a good steak house nearby
Nice big room
Beautiful garden
Front room beside reception
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

James

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, great location, pleasant staff, good value!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Tamar

Liked: Cleanliness, property conditions & facilities
Big rooms, clean, nice and helpful staff. Felt very luxurious for a place by the airport!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Minehaha

Liked: Cleanliness, property conditions & facilities
Clean room, courteous staff.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Timothy James

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms and friendly helpful front desk staff. Great location and safe area.
Stayed 5 nights in Dec 2025
Verified

8/10 Good

Ronda

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was wonderful. They made sure we had what we needed and went above and beyond to help us secure transportation. The facility was clean. The apartment we stayed in was spacious but needed a few updates. The pool was too cold to enjoy. Overall I would recommend this hotel because the staff made it everything.
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Victor

Liked: Cleanliness, amenities, property conditions & facilities
Yes. Absolutely. Very friendly staff. The room was cleaned avery day.
Stayed 4 nights in Jan 2026
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities
Nice comfortable rooms. Amenities
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Cynthia

Liked: Cleanliness, amenities, property conditions & facilities
Clean room. Wonderful staff
Stayed 1 night in Nov 2025
Verified

8/10 Good

Felix

Liked: Cleanliness, staff & service
Clean room. Friendly, diligent and proactive staff. Food it's under average, poor quality for being a hotel. Great location.
Stayed 2 nights in Nov 2025
Verified

8/10 Good

Cameron

Liked: Cleanliness, property conditions & facilities
Hotel San Carlos was quiet, quaint, and cozy. The design and architecture made me feel as though I were staying in a small historical museum, with elegant, thoughtfully curated décor throughout. My room was spotless—I could actually smell fresh detergent on the bedding, which was a nice touch. The food was very good, especially the chicken parmesan. The staff was friendly, attentive, and accommodating. Although the hotel is only a short distance from the airport in terms of miles, traffic can make the commute surprisingly long. My ride from the airport took about 40 minutes to travel just two miles around 5:00 p.m., so timing is something to keep in mind. However, once settled in, I had no trouble safely using Uber to get to various sites and excursions.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Erol

Liked: Amenities
I loved it! Great place and location! 👍 Looking forward to coming back again.
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had such a lovely stay. Very romantic and great for couples.
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Fridel

Liked: Cleanliness
Beautiful place, clean, beautiful and very convenient location right in the middle of zone 10 in Guatemala City. Great restaurants nearby and easy to move from there to everywhere in the city.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service always very helpful
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

karla paola

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful clean place.convinient location.live it try to stay here.everytime .
Stayed 6 nights in Dec 2024
Verified

8/10 Good

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service. The room is comfortable but lacks electrical outlets while tv set is small and old. Natural juices were delicious
Stayed 5 nights in Sep 2025
Verified

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Staff members were very friendly. Property and room was very clean. Felt safe with security. Would stay again!
Stayed 17 nights in Mar 2025
Verified

10/10 Excellent

Nona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at Hotel San Carlos. The pool was nice and the mattress was very comfortable!
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was beautiful, nice and clean. Staff was amazing and very friendly.
Stayed 3 nights in Jan 2024
Verified

10/10 Excellent

maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, beautiful, clean, friendly staff.
Stayed 5 nights in Mar 2024
Verified

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay out of the Frey yet close to everything friendly staff Very clean
Stayed 3 nights in Jan 2024
Verified

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast and dinner! Staff were great. Safe
Stayed 3 nights in Feb 2025