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Hotel Metropolitano

2.5 star property
Hotel Metropolitano provides a convenient base near Paseo Cayala where travelers can relax, stay connected, and get local insights from the helpful staff

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Photo gallery for Hotel Metropolitano

Reception - Hotel Metropolitano (Guatemala City)
Terrace/patio - Hotel Metropolitano (Guatemala City)
Reception - Hotel Metropolitano (Guatemala City)
Terrace/patio - Hotel Metropolitano (Guatemala City)
Double Room | Free WiFi - Hotel Metropolitano (Guatemala City)
Travelers find a welcoming atmosphere at Hotel Metropolitano, just a short distance from Paseo Cayala. Guests can use WiFi from their rooms, browse newspapers in the lobby, and get assistance anytime from the 24-hour front desk staff who know the area well.

Reviews

7.8 out of 10
Good

Popular amenities

  • Free WiFi
  • Housekeeping
  • 24/7 front desk

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Double Room

Double Room | Free WiFi

Double Room

7.8 out of 10
Good
(6 reviews)
  • 18 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Triple Room

Free WiFi

Triple Room

  • 20 sq m
  • Sleeps 3
  • 3 Twin Beds

About the neighborhood

Zona 1, a neighborhood in Guatemala City, is home to Hotel Metropolitano. Catedral Metropolitana and Palacio Nacional de la Cultura are local landmarks, and the area's natural beauty can be seen at Constitution Square and Kanajuyú Ecological Park. Museo de Ferrocarril and Museo de Musicos Invisibles are also worth visiting. Visit our Guatemala City travel guide
Map
17 Calle, Guatemala City, Guatemala

What's nearby

  • Palace of Justice
    11 min walk - 0.6 miles
  • Guatemala City Hall
    11 min walk - 0.6 miles
  • Constitution Square
    16 min walk - 0.9 miles
  • Palacio Nacional de la Cultura
    18 min walk - 1.0 mile
  • Central Market
    19 min walk - 1.0 mile

Getting around

  • La Aurora Intl. Airport (GUA)
    20 min drive

Restaurants

  • Al Estilo Nica
    9 min walk
  • Pollo Campero
    5 min walk
  • McDonald's
    7 min walk
  • McDonald's
    7 min walk
  • al Macarone
    5 min walk

About this property

Hotel Metropolitano

Hotel near Paseo Cayala
Hotel Metropolitano provides a garden and more. Guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Tour/ticket assistance, a 24-hour front desk, and newspapers in the lobby
Room features
All guestrooms at Hotel Metropolitano have amenities such as free WiFi.
Extra conveniences in all rooms include:
  • Bathtubs and free toiletries
  • 43-inch Smart TVs with Netflix, streaming services, and cable channels

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking; reservations required
  • Street parking available
  • Onsite motorcycle parking only

Conveniences

  • 24-hour front desk
  • Newspapers in lobby

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden

Accessibility

  • No elevator

More

  • Designated smoking areas

Room amenities

Bathroom

  • Bathtub
  • Free toiletries
  • Towels provided

Entertainment

  • 43-inch smart TV with cable channels
  • Netflix
  • Streaming services

Policies

Check-in

Check-in start time: noon; Check-in end time: 11:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Hotel Metropolitano Hotel
Hotel Metropolitano Guatemala City
Hotel Metropolitano Hotel Guatemala City

Frequently asked questions

Is Hotel Metropolitano pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Motorcycle parking only.

What time is check-in at Hotel Metropolitano?

Check-in start time: noon; Check-in end time: 11:00 AM. Late check-in is available during limited hours.

What time is check-out at Hotel Metropolitano?

Check-out is at 11:00 AM.

Where is Hotel Metropolitano located?

Located in Zona 1, this hotel is within a 10-minute walk of Guatemala City Hall and Church of St. Francis. Museo de Ferrocarril and Miguel Ángel Asturias Cultural Center are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Metropolitano Reviews

7.8

Good

7.6

Cleanliness

7.2

Amenities

7.4

Staff & service

7.4

Property conditions & facilities
Rating 10 - Excellent. 26 out of 58 reviews
Rating 8 - Good. 17 out of 58 reviews
Rating 6 - Okay. 5 out of 58 reviews
Rating 4 - Poor. 3 out of 58 reviews
Rating 2 - Terrible. 7 out of 58 reviews

Reviews

Verified

10/10 Excellent

Brian David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was helpful and friendly.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

otto

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly employees and was a great experience
Stayed 5 nights in Jun 2024
Verified

8/10 Good

Norma Elizabet

Liked: Staff & service, property conditions & facilities
Clean room
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities
I like the hotel, overall I give it 5 stars, however the only thing I don't like is the WiFi, it's spotty and intermittent during the day, so the router has to be reset daily. Staff is super friendly specially Luis in the front desk, kudos to him! The room gets clean everyday. I recommend this place for the price you pay!
Stayed 9 nights in Nov 2025
Verified

8/10 Good

Natali

Liked: Staff & service, amenities, property conditions & facilities
The attention and quality of service
Stayed 1 night in Feb 2024
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Older hotel for just a night or two it is fine,it was pretty dusty. The curtains hadn’t been washed for a while. The staff was friendly and helpful and it is a safe place and for the price is worth what you get if you’re not staying in the hotel room and wanna walk down, it’s close to everything
Stayed 2 nights in Aug 2024
Verified

6/10 Okay

Kosei

Liked: Staff & service
It was great with this price for sure. I just need a rest for one night and it worths. Someone said the hot water is not coming out and it’s true. The towel is not new one and it has a little bit stain. But the stuff is wonderful and they help me a lot. Around hotel, it’s a close to zona 3 but we can walk during the day and they have some local shop around hotel. It was a good neighborhood.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

kevin

Liked: Cleanliness
Disliked: Amenities
Easy check in. Five minutes max spent.
Stayed 1 night in Jan 2026
Verified

4/10 Poor

salvador

They charged more at front desk.
Stayed 1 night in Nov 2021
Verified

2/10 Terrible

Albert

Disliked: Cleanliness, staff & service, property conditions & facilities
It’s a room did not have any hot water in the shower or the sink. There was no electricity in the bedroom and I had to rely on the light from the bathroom to see my way around.
Stayed 1 night in Aug 2024
Verified

2/10 Terrible

Giovanni

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the absolute WORST hotel I've ever stayed in. It might as well be a hostel instead. Bad location, ugly, dirty, small, no elevator, almost in ruins (I have pictures to prove it). I paid for a DOUBLE room on Expedia ans was given the SMALLEST room ever instead, saying I needed to pay more if I wanted what I had already paid for!! Management sucks and the main guy only wants to find reasons to charge you more for the worst accommodations. Trust me, DO NOT stay here unless your only other choice is to sleep on the street!!
Verified

10/10 Excellent

mayra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En general me gustó el servicio. La mimpieza. La privacidad y so re todo la terraza . Jno puede llevar su comida y compartir arriba y tbn te atienden las 24hrs
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

David

Liked: Cleanliness, amenities, property conditions & facilities
Muy bien gracias ☺️
Stayed 1 night in Jan 2026
Verified

4/10 Poor

Yeny

Disliked: Amenities, property conditions & facilities
Son edificios antiguos y un poco descuidados.
Stayed 1 night in Nov 2025
Verified

8/10 Good

Scarleth

Liked: Staff & service, amenities
Las opciones de compras son accesibles. Mucho ruido.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities
Primera ves estube nomas unas horas pero regresare me gusto
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

kenia

Liked: Cleanliness, amenities, property conditions & facilities
Cómodo
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

**** Cruz Bautista

Liked: Cleanliness, amenities, property conditions & facilities
Hospitalidad y buena atención del gerente y los empleados.
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Raúl

Liked: Cleanliness, amenities
Muy bien
Stayed 3 nights in Oct 2024
Verified

8/10 Good

Josué Fernando

Liked: Amenities, property conditions & facilities
Buenas condiciones y muy bonito ambien a los alrededores del hotel
Stayed 1 night in May 2024
Verified

8/10 Good

Arturo

Liked: Amenities
Es un hotel sencillo , pero con buenos servicios y atención , excelente la relación precio calidad , recomendable
Stayed 1 night in Oct 2023
Verified

2/10 Terrible

Jovani

Disliked: Cleanliness, staff & service, amenities
Nos querían cobrar un extra de 800 quetzales por cambiarnos a una cama matrimonial. No nos dieron la habitación reservada. La atención de un señor moreno delgado muy abusiva y de poca educación. Siempre recomendé este hotel, me gusto mucho las veces que me hospedé, pero no me gusto esta vez todo lo que nos hicieron a mi hermano y a mi. No nos cambiaron ropa de cama y no nos dieron toallas limpias. Baño sucio y cucarachas hasta en la cama.
Verified

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo en buenas condiciones, la ubicación es muy accesible lamentablemente no cuentan con estacionamiento propio pero dan la opción de usar un estacionamiento aledaño por Q 35.00 la noche
Stayed 1 night in Mar 2023
Verified

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, amenities
👍
Stayed 1 night in Feb 2023
Verified

4/10 Poor

Elias

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
La atencion en Recepcion pesima del señor ya mayor de edad.
Stayed 1 night in Jul 2022