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Hotel Ixbalanque

2.5 star property
Travelers can relax in the lobby with TV entertainment or venture out to La Aurora Zoo and Plaza Fontabella Shopping Center for memorable experiences

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Photo gallery for Hotel Ixbalanque

32-inch LED TV with cable channels, TV - Hotel Ixbalanque (Guatemala City)
32-inch LED TV with cable channels, TV - Hotel Ixbalanque (Guatemala City)
32-inch LED TV with cable channels, TV - Hotel Ixbalanque (Guatemala City)
Television - Hotel Ixbalanque (Guatemala City)
Family Room, 2 Double Beds, Non Smoking | Free WiFi, bed sheets - Hotel Ixbalanque (Guatemala City)
Hotel Ixbalanque combines comfort and convenience. Guests enjoy continental breakfast, free in-room WiFi, and attentive staff. The hotel's location offers easy access to Plaza Fontabella Shopping Center for exploration.

Reviews

6.8 out of 10

Popular amenities

  • Breakfast included
  • Free airport shuttle
  • Pet friendly
  • Parking included
  • Free WiFi
  • Laundry

Room options

About the neighborhood

Located in Zona 13, a neighborhood in Guatemala City, Hotel Ixbalanque is near the airport. Avenida La Reforma and Torre del Reformador are notable landmarks, and travelers looking to shop may want to visit Plaza Fontabella Shopping Center and Oakland Mall. Don't miss out on a visit to La Aurora Zoo. Visit our Guatemala City travel guide
Map
15 Calle C 7-76 Zona 13, Colonia Aurora 1, Guatemala City, Guatemala

What's nearby

  • Elephant in captivity in a zoo in Guatemala City called La Aurora, caged space, limitation of freedom, human hegoism.
    La Aurora Zoo
    6 min drive - 1.4 miles
  • National Museum of Archaeology and Ethnology
    6 min drive - 1.4 miles
  • Natural History Museum
    6 min drive - 1.4 miles
  • National Museum of Modern Art
    6 min drive - 1.4 miles
  • Museo Nacional de Historia Natural Jorge Ibarra
    6 min drive - 1.4 miles

Getting around

  • La Aurora Intl. Airport (GUA)
    1 min drive

Restaurants

  • Barreto Cafe
    7 min walk
  • Pollo Campero
    7 min walk
  • Bar Flights Gallo
    8 min walk
  • Airport Lounge
    8 min walk
  • Gallo Cerveza
    9 min walk

About this property

Hotel Ixbalanque

Hotel near La Aurora Zoo
Located close to Plaza Fontabella Shopping Center and Avenida La Reforma, Hotel Ixbalanque provides free continental breakfast, a free roundtrip airport shuttle, and laundry facilities. Guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Free self parking
  • Tour/ticket assistance, a front-desk safe, and luggage storage
  • A TV in the lobby, smoke-free premises, and a 24-hour front desk
Room features
All guestrooms at Hotel Ixbalanque have amenities such as free WiFi.
More conveniences in all rooms include:
  • Showers and free toiletries
  • 32-inch LED TVs with cable channels

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  • Parking included
  • Free WiFi
  • Breakfast available
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle on request
  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • No housekeeping service
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

More

  • Fan

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The property charges 12 percent for credit card payments
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Credit card charges are subject to a surcharge of 12 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators

Property is also known as

Hotel Ixbalanque Guatemala City
Ixbalanque Guatemala City
Hotel Hotel Ixbalanque Guatemala City
Guatemala City Hotel Ixbalanque Hotel
Hotel Hotel Ixbalanque
Ixbalanque
Ixbalanque Guatemala City
Hotel Ixbalanque Hotel
Hotel Ixbalanque Guatemala City
Hotel Ixbalanque Hotel Guatemala City

Frequently asked questions

Is Hotel Ixbalanque pet-friendly?

Yes, pets are allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Ixbalanque?

Check-in start time: 2:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Ixbalanque?

Check-out is at noon.

Does Hotel Ixbalanque provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs on request.

Where is Hotel Ixbalanque located?

Located in Zona 13, this hotel is 1.1 mi (1.8 km) from La Aurora Zoo and within 3 mi (5 km) of Avenida La Reforma and Plaza Fontabella Shopping Center. Oakland Mall and Torre del Reformador are also within 3 mi (5 km).

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Reviews

Hotel Ixbalanque Reviews

6.8

6.8

Cleanliness

8.0

Location

7.2

Staff & service

6.6

Property conditions & facilities
Rating 10 - Excellent. 22 out of 66 reviews
Rating 8 - Good. 11 out of 66 reviews
Rating 6 - Okay. 16 out of 66 reviews
Rating 4 - Poor. 5 out of 66 reviews
Rating 2 - Terrible. 12 out of 66 reviews

Reviews

Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff. Cozy and close to airport
Stayed 1 night in Jan 2025
Verified

6/10 Okay

Sara

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It was very convenient to the airport and had a great airport shuttle. It also had the size of rooms we needed. The woman at the desk, Gloria I think, was so very helpful.
Stayed 1 night in Mar 2025
Verified

8/10 Good

Ashley Ulisis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great for the price

Fantastic the staff was great and friendly
Stayed 4 nights in Jun 2024
Verified

10/10 Excellent

Maynor

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This is not a hotel. It’s a hostal. A little pricey given the condition of the place. It’s safe and just a few blocks from the airport. The staff friendliness balanced it out the whole experience.
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Suly

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Ludin

Clean place, gated community feels very safe.
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Leon

Liked: Amenities, property conditions & facilities
Bunk Beds, classic architecture and very clean shared baths
Stayed 1 night in Feb 2023
Verified

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente services
Stayed 1 night in Dec 2022
Verified

10/10 Excellent

Franklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love my stay in this hotel. The guy at the front desk was very nice. I got to the hotel very late so I was hungry and he offer to make a pizza for me.
Stayed 1 night in Jan 2024
Verified

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
Paid for a 67Q room. Got a 30Q bed. No towel or soap for the shower “Free continental breakfast” was a piece of toast.
Stayed 1 night in Mar 2025
Verified

4/10 Poor

Elden

Friends
Stayed 1 night in Jun 2023
Verified

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities

8 minute walk from airport but older & bare-bones

Very small, older room. One opening window to area under construction. It was a hot night, fan was large & noisy.
Stayed 1 night in Mar 2024
Verified

4/10 Poor

Richard

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I can’t believe what I spent for this third class hotel. In my opinion, they should charge no more than half the price. You can’t use your credit/debit card.
Stayed 1 night in Mar 2025
Verified

2/10 Terrible

Claudia

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Room wasn't the one we had rented, super small & hot inside! (No air, no fan) Don't think I would be renting again
Stayed 1 night in Jan 2023
Verified

2/10 Terrible

Kimberly

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were double booked. We booked three rooms with two beds. No one from the property notified either parties even they had contact information for all. We arrived nearly 10pm only to find out that they only had two rooms for our group of 7. Males shared one and females shared the other as there was no time to go look for another hotel. We had to all share one bathroom with many other families and groups. They didn’t want to gives us towels, the children with us had to share towels.
Stayed 1 night in Feb 2023
Verified

2/10 Terrible

Jennette

Disliked: Staff & service, property conditions & facilities, room comfort

Never responded to late check-in requests

I was unable to reach the hotel to arrange for late pickup at the airport. They didn't return voice mails, texts, or e-mails. I finally got Hotels.com, and they called them for me and the answer they got was "we're not coming to pick anyone up tonight." Then Hotels told me there was nothing they could do and refused to refund my money because as they put it, "my plans had changed." This was ridiculous I ended up staying at another hostel close by but I will not be using Hotels.com again. Don't stay at this place.
Stayed 1 night in Jun 2023
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities

Probably ripped off.

I had to use my credit card to pay as I didn't have cash. The hotel staff member (who didn't speak any english) told me that they charged fees for using your credit card. Fine, I assume there will always be a fee of 5% or so. However it was 10%, plus some other fee that I didn't understand, plus an expensive exchange rate that they charged. The amount ended up DOUBLING the cost of my stay, from $25 US to about $50. I feel like I got ripped off. Also, I needed a shuttle at 4am to catch my flight. I told him this the night before. At 4am I went to the front desk, had to wait for him to wake up, and then call an uber. Eventually leaving around 4:20, rushing through the airport to get to the gate. A little unprofessional. The room and the bed was comfortable but as others stated, you can hear everything in the hallway and can hear other guests coming in late at night. Due to this all I wouldn't stay here again.
Stayed 1 night in Feb 2023
Verified

2/10 Terrible

Silvia

Disliked: Cleanliness, staff & service
This property is located nicely/ideal near airport within minutes. However the customer service is very disappointing. Staff is rude and do not coordinate/communicate well with each other (previous shifts). Breakfast included ** customer beware it consists of cornflakes, milk OR toast and jam personnel not happy to be servicing you and using profanity within feet of the dining area didn’t even bother to say you’re welcome when we (children,, wife and I) said thank you when milk, coffee and spoons arrived. Went back to cussing and hanging out with coworkers using those words not caring that there are customers within feet of them. Be advised if says it’s included shuttle to airport but you have to be very CAREFUL! You MUST ensure the previous shift left/advised the new shift that you will be needing shuttle to airport upon your leaving because they do not have an on-site shuttle driver be warned they may even charge you for the Uber ride to the airport! Staff was unprofessional and not willing to find a solution not asking proper questions to help find a solution. Very rude and unprofessional. Disappointing because there is potential in this small house turned hotel.
Stayed 1 night in Jun 2023
Verified

6/10 Okay

Maria

No habia conductor disponible para el traslado del aeropuerto al hotel . La comunicación con la recepcion no fue facil. Habitacion sencilla. Y comoda para una noche de paso.
Stayed 1 night in Jan 2026
Verified

2/10 Terrible

Christian

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No pude entrar, cuando fui me dijeron que no habia cupo y tuve que buscar otro lugar
Stayed 1 night in Nov 2024
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

Próximo ao aeroporto

Ponto forte: próximo ao aeroporto Banheiro compartilhado
Stayed 1 night in Dec 2023
Verified

6/10 Okay

Navid

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
El baño en malas condiciones de limpieza
Stayed 2 nights in Nov 2023
Verified

6/10 Okay

Carlos Andres

Liked: Cleanliness, staff & service
Disliked: Room comfort
De entrada, no aparecía la reservación hecha por la App, lo cual fue resuelto con cierta prontitud. Luego, increíble que de querer pagar con tarjeta de crédito, se quiera cobrar una comisión adicional del 12%, cuando al hacer la reservación no se menciona por parte del hotel. Increíble que en una reservación para 2 personas, solo se encuentre un paño en el baño. Pero lo peor de todo, que no procuren el descanso del huésped, que permitan la estancia de huéspedes en una condición muy poca aceptable, ya que un grupo de individuos, ebrios y en mal estado, estuvieron haciendo un ruido espantoso primero, como de 4 a tipo 9 pm, y retomaron su escándalo a eso de las 4:30 a 6:30 am. Por lo general, los hospedajes se toman para poder descansar, pero en este hotel nos fue imposible el lograrlo por completo por ello.
Stayed 1 night in Mar 2023
Verified

2/10 Terrible

Andrea Vanessa

Disliked: Cleanliness, staff & service, amenities
No nos reservaron el espacio que solicitamos, nos arriesgaron en la noche
Stayed 1 night in Mar 2023