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Hotel Casa Veranda

Property class: 3.5

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Photo gallery for Hotel Casa Veranda

A restaurant with a covered outdoor seating area, red upholstered chairs, and a green wall in the background. - Hotel Casa Veranda (Guatemala City)
A multi-story hotel with a central atrium, balconies on each floor, and a well-lit entrance. - Hotel Casa Veranda (Guatemala City)
A bar area with a counter, seating, and a display of liquor bottles. - Hotel Casa Veranda (Guatemala City)
A balcony with a city view, a green railing, and a logo for Casa Veranda Hotel. - Hotel Casa Veranda (Guatemala City)
A hotel room with a dining area, a sofa, a coffee table, and a TV. - Hotel Casa Veranda (Guatemala City)
Located close to Avenida La Reforma and Embassy of Mexico in Guatemala, Hotel Casa Veranda provides shopping on site, dry cleaning/laundry services, and a 24-hour gym. Treat yourself to spa services, such as a facial, a sports massage, or a manicure/pedicure. The on-site international cuisine restaurant, La Pergola, offers breakfast, lunch, dinner, and light fare. In addition to a bar, guests can connect to free in-room WiFi.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Pet friendly
  • Free WiFi

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Junior Suites, 2 Double Beds

A hotel room with two beds, a desk, a chair, a wardrobe, and a large mirror.

Junior Suites, 2 Double Beds

9.4 out of 10
Exceptional
(21 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Master Suite 1 King Bed

A hotel room with a large bed, a desk with a telephone, a television, and a balcony with a view of the city.

Master Suite 1 King Bed

9.2 out of 10
Wonderful
(28 reviews)
  • City view
  • 80 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Master Suite, 2 Double Beds

A hotel room with two beds, a TV, wooden furniture, and a hallway leading to a bathroom.

Master Suite, 2 Double Beds

9.2 out of 10
Wonderful
(17 reviews)
  • City view
  • 80 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for MASTER SUITE

In-room safe, desk, laptop workspace, blackout drapes

MASTER SUITE

  • 80 sq m
  • Sleeps 3
  • 1 Double Bed and 1 King Bed
  • Free WiFi

JUNIOR SUITE TWO DOUBLE BEDS

  • Sleeps 5
  • Free WiFi

View all photos for Junior suite

A hotel room with a large bed, a desk, a chair, and a mirror.

Junior suite

  • 40 sq m
  • Sleeps 2
  • 2 Queen Beds
  • Free WiFi

About the neighborhood

Zona 10, a neighborhood in Guatemala City with great shopping, is home to Hotel Casa Veranda. Oakland Mall and Paseo Cayala are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit La Aurora Zoo and Mundo Petapa. Looking to enjoy an event or a game while in town? See what's going on at Estadio Nacional Mateo Flores. Visit our Guatemala City travel guide
Map
12 Calle, 1-24 Zona 10, Guatemala City, Guatemala, 1010

What's nearby

  • A cityscape with a prominent building featuring a Coca-Cola logo, surrounded by roads and other buildings.
    Oakland Mall
    13 min walk - 0.7 miles
  • An elephant standing in a rocky enclosure with a water feature and painted rock walls.
    La Aurora Zoo
    14 min walk - 0.8 miles
  • Avenida La Reforma
    1 min walk - 0.1 miles
  • Plaza Fontabella Shopping Center
    5 min walk - 0.3 miles
  • Embassy of Mexico in Guatemala
    10 min walk - 0.5 miles

Getting around

  • La Aurora Intl. Airport (GUA)
    5 min drive

Restaurants

  • San MartĂ­n
    2 min walk
  • Zielo
    2 min walk
  • TGI Fridays
    2 min walk
  • P. F. Chang’s
    3 min walk
  • Applebee's
    3 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge) from 4:00 AM to midnight on request
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 18 for adults and USD 9 for children
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • La Pergola

Things to do

  • 24-hour gym
  • Shopping

Family friendly

  • In-room kitchenette
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • Meeting room

Spa

  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Smooth flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 12 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Kitchenette
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 55.00
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Late check-out subject to availability
Late check-out fee: USD 35.6

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 55 per pet (varies based on length of stay), plus a one-time cleaning fee of USD 54
Welcoming dogs only
1 total (up to 15 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 7 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 18 for adults and USD 9 for children
  • Airport shuttle fee: USD 16 per person (one-way)
  • Airport shuttle fee per child: USD 16 (one-way)
  • Pet fee: USD 55 per pet (varies based on length of stay) plus USD 54 one-time cleaning fee
  • Early check-in fee: USD 55.00 (subject to availability)
  • Late check-out fee: USD 35.6 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 166-2007-D

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Frequently asked questions

Is Hotel Casa Veranda pet-friendly?

Yes, Hotel Casa Veranda allows dogs (limit 1 total) with a maximum weight of up to 15 lbs per pet. There's a fee of USD 55 per pet, per night. A cleaning fee of USD 54 also applies. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Limited spots are available.

What time is check-in at Hotel Casa Veranda?

Check-in start time: 3 PM; Check-in end time: anytime. Early check-in is available for a fee of USD 55.00 (subject to availability).

What time is check-out at Hotel Casa Veranda?

Check-out is at 1 PM. Late check-out is available for USD 35.6 (subject to availability).

Does Hotel Casa Veranda provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 4:00 AM–midnight on request. A fee of USD 16 per person applies.

Where is Hotel Casa Veranda located?

Located in Zona 10, this hotel is within a 10-minute walk of Avenida La Reforma and Embassy of Mexico in Guatemala. Oakland Mall and La Aurora Zoo are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Casa Veranda Reviews

8.8

Excellent

9.2

Cleanliness

8.8

Amenities

8.8

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 651 out of 1000 reviews
Rating 8 - Good. 192 out of 1000 reviews
Rating 6 - Okay. 90 out of 1000 reviews
Rating 4 - Poor. 29 out of 1000 reviews
Rating 2 - Terrible. 38 out of 1000 reviews

Reviews

Verified review

10/10 Excellent

Delilah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location, the amenities and staff : all excellent. The room was very clean. Staff were extremely helpful and very professional.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean, bed and pillows comfortable.
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Mario Enrique

Liked: Cleanliness
Good value for money. Elevators are slow and bottled water is overpriced. Good value for money spa
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Marco

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was close to many different restaurants and shops, and was also an easy walk to the market. The room was clean with a nice bed and pillows. The only things that needed improvement was that the front door is always locked and you must ring to get into the hotel and was sometimes a bit of a wait. Also, you must order the breakfast on Whats App, which was not told to us so we sat and waited for someone to bring us breakfast while the others around were eating. Also, the hot water handle in the shower just spun around so you weren't always sure when it was going to be warm or cold water. Other than these minor items, it is a good place to stay.
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Mirna E

Liked: Cleanliness, staff & service, amenities
Clean, friendly staff, excellent location.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Magda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very professional and helpful. The Rooms have ample space. The reception staff were very helpful with Taxes and Tours, and the housekeeping staff always attentive to the clean limit of the room. The breakfast buffet consistently great. Eggs made to order and fabulous fruit. I especially enjoyed having the green juice and omelettes along with the traditional breads.
Stayed 6 nights in May 2026
Verified review

10/10 Excellent

Steven

Liked: Cleanliness, amenities, property conditions & facilities
It's an older property but very well maintained and a great staff.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

TULA

Liked: Cleanliness, staff & service, property conditions & facilities
I always stay here because although still needs improvement in somethings, staff it’s great and beds are very comfortable. It’s also clean and it’s in a great location. Plus it has a kitchenette. I will continue staying here.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Serena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, large rooms, food at restaurant was tasty, staff are very friendly.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

cecilia

Liked: Cleanliness, amenities, property conditions & facilities
Such a great hotel and in the safest part of Guatemala City. It is walkable to great shops and restaurants. Staff were pleasant and the room extremely clean and spacious.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Erwin

Liked: Cleanliness, amenities, property conditions & facilities
Very nice room, clean and spacious, a great bed. Good service. The buffet breakfast was delicious
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Byron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s close to the airport! Will definitely stay here again!
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Kleys

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying at this hotel, I loved the fact that you could walk around and find bars and restaurants near by.
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

JULIO

Liked: Cleanliness, amenities
Great customers service.. highly recommend... food is great, location is perfect, the view from the gym to the city is fantastic...
Stayed 3 nights in Dec 2025
Verified review

8/10 Good

John

Liked: Cleanliness, amenities, property conditions & facilities
Great central location in Downtown. Safe area, clean. Rooms are nice with a full kitchen.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Arcelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel Stay

The Hotel and Rooms were Clean. Hotel is a little Dated but it’s very comfortable. Close to Restaurants and shopping malls.
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Doris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was very clean and comfortable.
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
Clean and comfortable room
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Alfonso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was quiet (even though it was close to the airport), the bed was nice and firm, room was clean and spacious. Staff was helpful
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Heather

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful views, beautiful rooms with balconies! Very professional staff and extremely friendly! I will be back just to stay here! And the food was amazing! The croquetas and michelada were delicious! Muchas Gracias!!!
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

thomas w

The hotel changed a bit, the rooms are still beautiful and comfortable.
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and clean
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room Helpful staff
Stayed 3 nights in May 2025
Verified review

10/10 Excellent

uday

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms are big and staff keep the rooms clean. Hotel is also in good area. For Indian there are 2 Indian restaurant nearby the hotel.
Stayed 4 nights in Jul 2025