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Hilton Guatemala City

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Photo gallery for Hilton Guatemala City

A large, multi-story building with a courtyard, surrounded by trees and a cityscape in the background. - Hilton Guatemala City (Santa Catarina Pinula)
A garden with a waterfall, a gazebo, and a pond. - Hilton Guatemala City (Santa Catarina Pinula)
A covered outdoor dining area with tables and chairs, surrounded by lush greenery and a view of the landscape. - Hilton Guatemala City (Santa Catarina Pinula)
An interior with open doors leading to a dining area, wooden chairs, and a chandelier. - Hilton Guatemala City (Santa Catarina Pinula)
A bar area with a counter, bar stools, and a seating area with round tables and chairs. - Hilton Guatemala City (Santa Catarina Pinula)
Luxury
4.5 star property
8.6

Excellent

Luxury boutique hotel near the airport

At Hilton Guatemala City, you can look forward to a free daily manager's reception, a garden, and dry cleaning/laundry services. For some rest and relaxation, visit the hot tub. The on-site restaurant, Restaurante Las Ventanas, offers breakfast, brunch, lunch, and dinner. Free in-room WiFi, with speed of 25+ Mbps, is available to all guests, along with a bar and a gym.

Popular amenities

  • Pool
  • Hot tub
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Room, 1 King Bed

A hotel room with a bed, two bedside lamps, a nightstand, a desk, and a wardrobe.

Room, 1 King Bed

9.4 out of 10
Exceptional
(20 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Room, 1 King Bed, Jetted Tub

A hotel room with a large bed, two bedside lamps, a chair, and a glass table.

Deluxe Room, 1 King Bed, Jetted Tub

10.0 out of 10
Exceptional
(2 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Executive Room, 1 King Bed, Jetted Tub

A hotel room with a large bed, two bedside lamps, a chair, and a glass table.

Executive Room, 1 King Bed, Jetted Tub

  • 25 sq m
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Executive Room, 1 King Bed

A hotel room with a large bed, a desk with a chair, a chandelier, and a view of the outdoors.

Executive Room, 1 King Bed

  • 25 sq m
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Junior Suite, 1 King Bed

A bedroom with a large bed, two bedside tables, a bench, and a lamp.

Junior Suite, 1 King Bed

  • 35 sq m
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Room, 1 King Bed, Garden View, Corner

A hotel room with a large bed, a bench, a nightstand with a lamp, a chair, and a painting on the wall.

Room, 1 King Bed, Garden View, Corner

7.0 out of 10
Good
(2 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Room, 1 King Bed

Room

Room, 1 King Bed

  • 25 sq m
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Room, 1 King Bed, Accessible

A hotel room with a bed, two bedside lamps, a nightstand, a desk, and a wardrobe.

Room, 1 King Bed, Accessible

10.0 out of 10
Exceptional
(1 review)
  • 25 sq m
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Suite, 1 King Bed

A hotel room with a large bed, two bedside lamps, a wooden bench, and a chair.

Suite, 1 King Bed

  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Room, 2 Queen Beds

A hotel room with two beds, a desk with a telephone, a chair, and a door leading to another room.

Room, 2 Queen Beds

  • 30 sq m
  • Sleeps 3
  • 2 Queen Beds
  • Free wired internet

View all photos for Deluxe Room, 2 Queen Beds, Jetted Tub (Executive)

A hotel room with two beds, a large mirror, and a view of the outdoors.

Deluxe Room, 2 Queen Beds, Jetted Tub (Executive)

  • 30 sq m
  • Sleeps 3
  • 2 Queen Beds
  • Free wired internet

View all photos for Deluxe Room, 2 Queen Beds, Jetted Tub

A hotel room with two beds, a large mirror, and a view of the outdoors.

Deluxe Room, 2 Queen Beds, Jetted Tub

8.0 out of 10
Very good
(2 reviews)
  • 30 sq m
  • Sleeps 3
  • 2 Queen Beds
  • Free wired internet

View all photos for Executive Room, 2 Queen Beds

A hotel room with two beds, a desk with a telephone, a chair, and a door leading to another room.

Executive Room, 2 Queen Beds

  • 30 sq m
  • Sleeps 3
  • 2 Queen Beds
  • Free wired internet

View all photos for Room, 2 Queen Beds

A hotel room with a large bed, a desk, and a chair. There is a chandelier hanging from the ceiling and a window with curtains.

Room, 2 Queen Beds

  • 30 sq m
  • Sleeps 3
  • 2 Queen Beds
  • Free wired internet

View all photos for Deluxe Room, 2 Queen Beds, Jetted Tub (Executive)

A hotel room with two beds, a large mirror, and a view of the outdoors.

Deluxe Room, 2 Queen Beds, Jetted Tub (Executive)

  • 30 sq m
  • Sleeps 3
  • 2 Queen Beds
  • Free wired internet

About the neighborhood

Located in Santa Catarina Pinula, Hilton Guatemala City is near the airport. El Obelisco and Centro Cívico are local landmarks, and travelers looking to shop may want to visit Paseo Cayala and Centro Comercial Pradera. La Aurora Zoo and Botanical Garden are also worth visiting. Visit our Santa Catarina Pinula travel guide
Map
Km. 9.5 CA 1 East, Santa Catarina Pinula, Guatemala, 01015

What's nearby

  • A grand building with columns, a staircase leading up to it, and a clear blue sky with clouds.
    Paseo Cayala
    8 min drive - 4.4 miles
  • An elephant standing in a rocky enclosure with a water feature and painted rock walls.
    La Aurora Zoo
    10 min drive - 5.0 miles
  • Centro Comercial Pradera
    3 min drive - 1.4 miles
  • Zona Pradera
    4 min drive - 1.6 miles
  • U.S. Embassy in Guatemala
    12 min drive - 5.7 miles

Getting around

  • La Aurora Intl. Airport (GUA)
    29 min drive

Restaurants

  • Graciela
    4 min drive
  • Starbucks
    20 min walk
  • Diacá
    7 min drive
  • Las Ventanas
    2 min walk
  • Café Barista
    4 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Free in-room WiFi has a 1-device limit
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour airport pick-up shuttle at scheduled times and on request for a surcharge
  • Area shuttle (surcharge)
  • Free covered, secured self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: USD 17 to 20 for adults and USD 17 to 20 for children
  • A bar/lounge
  • A restaurant
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Restaurante Las Ventanas

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • Piano

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 12 meeting rooms
  • 49,729 square feet of conference space
  • Business center

Outdoors

  • Garden
  • Outdoor furniture

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Area rugs in room
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (39 inch wide door)
  • Front entrance ramp
  • Magnifying mirror
  • Null
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 6 floors
  • Built in 1995
  • Colonial architecture
  • Designated smoking areas (fines apply)
  • Reception hall
  • Some LED lighting used

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Smart TV with cable channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 20 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 20.0 per night

Property payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 17 to 20 for adults, and USD 17 to 20 for children
  • Airport shuttle fee: USD 16 per person
  • Airport shuttle fee per child: USD 16 (from 1 to 18 years old)
  • Pet fee: USD 50 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

A car is recommended for transportation to and from this property
Free in-room WiFi has a 1-device limit
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Hilton Guatemala City have a pool?

Yes, this property has an outdoor pool.

Is Hilton Guatemala City pet-friendly?

Yes, Hilton Guatemala City allows cats and dogs (limit 1 total) with a maximum weight of up to 20 lbs per pet. There's a fee of USD 50 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is free at this property.

What time is check-in at Hilton Guatemala City?

Check-in start time: 3 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Hilton Guatemala City?

Check-out is at noon.

Does Hilton Guatemala City provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of USD 16 per person applies.

Where is Hilton Guatemala City located?

Situated near the airport, this luxury hotel is 2 mi (3.2 km) from Centro Comercial Pradera and 2.1 mi (3.4 km) from Zona Pradera. Paseo Cayala and Embassy of Israel in Guatemala are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hilton Guatemala City Reviews

8.6

Excellent

9.2

Cleanliness

8.2

Location

8.8

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 486 out of 776 reviews
Rating 8 - Good. 138 out of 776 reviews
Rating 6 - Okay. 71 out of 776 reviews
Rating 4 - Poor. 48 out of 776 reviews
Rating 2 - Terrible. 33 out of 776 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and spacious. Beautiful property! The staff were incredibly kind and professional. Would stay here again!
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean. We checked in late at 2 am and it wasn't a problem. The bed was very comfortable.
Stayed 1 night in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was excited to see that the staff were friendly, pleasant., and bilingual. Throughout my trip I found it hard to find people that spoke English so it was definitely a challenge I didn’t have here. Overall I enjoyed my stay.
Stayed 1 night in Sep 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel overall is really nice and well kept. The room had advertisement for spa, but they do not have a spa. Also there is nothing around the hotel just the main highway that makes it difficult to access. You cannot walk around, you need transportation and beware the traffic is HORRIBLE. Decent hotel, not a great location.
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire property was immaculate, and the airport shuttle driver was fantastic. Great experience.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful and unique. I really felt at home so beautiful and comfortable.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
The staff was the highlight of the hotel. The hotel is beautiful, clean and
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. The breakfast buffett was fantastic
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect vacation place with peace and quiet.
Stayed 3 nights in Aug 2025
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
The room was ok, a bit outdated. The hotel itself was beautiful, the staff was excellent! Overall I’d stay here again
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and outstanding service! Every detail was perfect, and the staff went above and beyond to make our stay special. Highly recommend!
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful place to stay, friendly staff (thank you Yahaira for being AMAZING!). I felt at home at this Hilton. The backyard looked like from a fairy movie and the decoration has so much character. Room was clean and service was top notch! Please give Yahaira a promotion and a raise!!
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and available to assist with all of our questions and needs.
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Excellent customer service. Very clean and great location
Stayed 3 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service from the staff
Stayed 1 night in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone was very friendly 😊
Stayed 5 nights in Jun 2024
Verified review

10/10 Excellent

Liked: Staff & service, property conditions & facilities
We love the nature and I was relax experience
Stayed 1 night in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
I love the tranquility of the place. The staff incredible!!
Stayed 1 night in Aug 2024
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We had a very difficult stay. Since our arrival (our previous booking was one day before this), there was no hot water. We reported this and were told someone would be sent to help. Later, they said it was maintenance and gave us a food voucher for the inconvenience, but then sent a message saying it would take 4 days to resolve. Eventually, the next day no water at all; we had to shower with bottled water and call for help to clean the toilet. Water was back later that day, but again there was no hot water. We decided to request to leave one day earlier and look for another place, to which the management fortunately agreed. Our room was spacious and comfortable, but no fridge or microwave. The hotel's overall structure was beautiful, and the food was tasty. It is so sad that all this was obscured by the water issue that affected all who attended the event at the hotel
Stayed 7 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very safe and mostly quiet property away outside of the city. While we were next to a busy street, we were still within a safe zone. Not walkable, and you must have private transportation, overall it was a nice experience.
Stayed 4 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful. Clean. Staff very polite and service oriented
Stayed 2 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was immaculate
Stayed 2 nights in Sep 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived at 10 pm on 12/29/24 we were welcome by a nice receptionist who attended our needs and explained restaurant times, money exchange, wifi, pool time, second day i ordered room service and they have a nice server named Fabio he was so polite, we would explain our breakfast every day i stayed 6 nights with my son and every day we had breakfast in our room, house keeper made sure our room was clean and beds made, my son and i had the most wonderful time in this hotel, i definitely recommend you to stay here, its affordable and beautiful.
Stayed 6 nights in Dec 2024
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The architecture and the atmosphere of the property is incredible, the comfort is really very pleasant. However, the staff in charge seems to be not very happy in their work and show a lot of lack of knowledge in their routine tasks. I definitely recommend the property but you have to improve a lot in customer service or improve training
Stayed 2 nights in Feb 2025