A short walk from Paseo Cayala, Cayalá Lofts provides an art gallery on site, a shopping mall on site, and laundry facilities. Guests can connect to free in-room WiFi.
Located on the boardwalk/promenade, Cayalá Lofts is in Zona 16 neighborhood and is connected to a rail/subway station. Centro Cívico and Bank of Guatemala are local landmarks, and some of the area's attractions include Botanical Garden and Miguel Ángel Asturias Cultural Center. Museo de Ferrocarril and Museo de Musicos Invisibles are also worth visiting. Take time off to check out the health/beauty spa in the area, or get some fresh air with adventures like ecotours and ziplining nearby. Visit our Guatemala City travel guide
Available in the apartment: Free WiFi and wired internet
Available in some public areas: Free WiFi
Parking and transportation
Free secured, covered self parking on site
Wheelchair-accessible parking available
Kitchen
Blender
Coffee/tea maker
Cookware, dishware, and utensils
Dishwasher
Freezer
Full-sized refrigerator/freezer
Kitchen island
Microwave
Oven
Paper towels
Toaster
Toaster oven
Water dispenser
Dining
Dining table
Bedrooms
Bedroom
Bedsheets provided
Bathroom
2 private bathrooms
Hair dryer
Rainfall showerhead
Shampoo
Shower
Soap
Toilet paper
Towels provided
Living spaces
Communal living room
Dining table
Separate dining area
Entertainment
50-inch LED TV with digital channels
Art gallery
Netflix
Streaming services
Laundry
Laundry facilities
Pets
Pet friendly
Welcoming cats and dogs only
Fee: USD 20 per accommodation per night
Service animals exempt from fees
Food and water bowls
Suitability/Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
2 accessible parking spaces
Assistive listening devices in meeting rooms
Doorbell and phone notification
Elevator (39 inch wide door)
Front entrance ramp
Handrails in hallways
Handrails in stairways
Lever door handles
Valet for wheelchair-equipped vehicles
Visual fire alarm
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business center
Wheelchair-accessible parking
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Smoking not allowed
Services and conveniences
Change of bedsheets (on request)
Change of towels on request
Daily housekeeping
Iron/ironing board
Local maps
Virtual front desk
Location highlights
Connected to a convention center
Connected to a rail/subway station
Connected to a shopping center
Near a health/beauty spa
Near a hospital
Near a zoo
Near an outlet shopping mall
On the boardwalk/promenade
Things to do
Bicycle parking
Designer stores
Shopping mall
Ecotours nearby
Scooter/moped rentals nearby
Ziplining nearby
Safety features
Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
General
1 floor
7 units
Bed sheets changed on request
Bicycle parking
Built in 2024
Individual decor
Individual furnishings
Renovated - March 2024
Soundproofing
Towels (changed on request)
Water dispenser
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Express check-in available
Minimum check-in age: 18
Check-out
Check-out before noon
Express check-out available
Special check-in instructions
There is no front desk at this property
Guests planning to arrive outside of normal check-in hours will receive an email within 48 hours before arrival with check-in instructions and an access code; your host will greet you
Prior to arrival, you must complete online registration via a secure link
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools
Access methods
Access code, host will greet you
Pets
Pets allowed for an extra charge of USD 20 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls are available
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
Optional extras
Pet fee: USD 20 per accommodation, per night
Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Frequently asked questions
Is Cayalá Lofts pet-friendly?
Yes, cats and dogs are allowed at this property. There's a fee of USD 20 per accommodation, per night. Service animals are exempt from fees.
How much is parking?
Self parking is free at this property.
What time is check-in at Cayalá Lofts?
Check-in start time: 3:00 PM; Check-in end time: 11:30 PM.
What time is check-out at Cayalá Lofts?
Check-out is at noon.
Where is Cayalá Lofts located?
Located in Zona 16, this apartment building is within a 15-minute walk of Paseo Cayala and U.S. Embassy in Guatemala. Universidad del Valle de Guatemala and Kanajuyú Ecological Park are also within 2 mi (3 km).
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
Cayalá Lofts Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
The location of this property was amazing in the middle of everything you could possibly want to see, eat and buy. The vibe is pleasant if your traveling with friends, significant other of family. The room it self was comfortable and had everything you need
In the heart of Cayala! Very clean and pretty. Lots of options for shopping, and food selection.
Xiomara Karina
Stayed 2 nights in Jun 2026
Verified review
6/10 Okay
Jepser
Aug 2, 2026
Liked: Cleanliness, check-in, listing accuracy
(goods) staff awesome, clean place,
(bad) to hot in there, everything i rented price keeps going up, and I had to opened the balcony door and it was to noisy
Jepser
Stayed 1 night in Jul 2026
Verified review
10/10 Excellent
omar
Feb 7, 2026
Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location, clean and great customer service from the ladies at the desk !
omar
Stayed 1 night in Feb 2026
Verified review
10/10 Excellent
Ingrid
Feb 13, 2026
Liked: Cleanliness, amenities, property conditions & facilities, communication
The room was small, but very clean and nice. Location was perfect. Check-in was easy and friendly.
Ingrid
Stayed 1 night in Dec 2025
Verified review
10/10 Excellent
MIRTA
Nov 18, 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Everything is perfect staff they’re very nice specially with the check in they’re very helpful I’ll recommend it
MIRTA
Stayed 1 night in Nov 2025
Verified review
10/10 Excellent
Andrew
Jan 1, 2026
Liked: Cleanliness, amenities, property conditions & facilities, communication
Amazing new studio.
Great location.
Staff very helpful.
Andrew
Stayed 6 nights in Dec 2025
Verified review
10/10 Excellent
Annette
Dec 30, 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Everything was good
However, the cleaning girl we had during our stay, went above and beyond to make our stay nice and pleasant.
Annette
Stayed 3 nights in Dec 2025
Verified review
8/10 Good
Gilbert
Jan 12, 2026
Liked: Cleanliness, property conditions & facilities, communication
Parking was secure and convenient. No AC, all hotel workers were good and responded to request immediately to ensure comfort.
Gilbert
Stayed 9 nights in Dec 2025
Verified review
8/10 Good
Gustavo
Mar 27, 2026
Liked: Cleanliness, check-in, listing accuracy
Room was clean and modern. Everything was in incredible condition. Very close proximity to shops & restaurants. The price was extremely reasonable.
The main issue, is that despite the nice ceiling fan and the patio doors, the room was still very warm at night. The rooms do not have AC.
Gustavo
Stayed 1 night in Mar 2026
Verified review
10/10 Excellent
Ury
Jan 1, 2025
Liked: Cleanliness, property conditions & facilities, communication
Everything we needed was provided for our stay and the customer service provided by the owner and his management team were second to none.
Ury
Stayed 1 night in Dec 2024
Verified review
6/10 Okay
Zaul
Jan 21, 2026
Liked: Property conditions & facilities, communication
Studios are very small not worth the price and the room we rent smell bad, maybe it was un occupied for a while or something else, front desk personal very nice and helpful, nice and safe area
Zaul
Stayed 3 nights in Jan 2026
Verified review
8/10 Good
ALEJANDRO
Mar 17, 2026
Liked: Cleanliness, check-in
Disliked: Communication
More than a hotel, these are furnished apartments. Extremely comfortable, very quiet and peaceful. They don't have air conditioning. Everything in Cayalá is within easy walking distance. Very safe. At night, all the streets are well-lit. Next to the building, there are coffee shops, a gym, and a restaurant. Ideal for a 3-day stay, enough time to explore the entire Cayalá area. Keep in mind that it's not near downtown Guatemala City, and it takes about an hour to get to the airport.
Had no wifi signal, premises are incredibly clean, staff very pleasant, how ever the lady in the morning to signed me off took a while to get there and my Uber was about to arrive.
Lucrecia
Stayed 1 night in Oct 2025
Verified review
10/10 Excellent
Victor
Oct 10, 2024
Liked: Cleanliness, amenities, property conditions & facilities, communication
It was so awesome. I loved that it was big and clean and in the center of the whole shopping center
Victor
Stayed 1 night in Sep 2024
Verified review
10/10 Excellent
Cloe
Oct 6, 2024
Liked: Cleanliness, property conditions & facilities, communication
It’s great, clean, quite loved it
Cloe
Stayed 1 night in Oct 2024
Verified review
10/10 Excellent
Lind
Jul 14, 2024
Liked: Cleanliness, property conditions & facilities, communication
Got it from expedia and customer service was great. They let me checkout at 3 which made a world of difference for our family.
Lind
Stayed 1 night in Jul 2024
Verified review
8/10 Good
Gerson
Oct 27, 2025
Liked: Cleanliness, amenities, property conditions & facilities, communication
Staff was great with communication and answered any questions I had. Directions to the loft was a bit confusing due to the construction which is understandable. Unfortunately, there is no AC in the room which gets hot. Overall cleaned lofts/lobby. Great location, felt safe and multiple options for dining. If you don’t mind the hotness, then I would recommend this place to others!
The new apartment was an ideal for us, residents of Guatemala living in Panajachel. We had an early appointment at the nearby US Embassy. The directions need to be improved. We were directed to the wrong Cayala Lofts (there are several) and the underground parking was a confusing maze without a map or arrows. Very handy to park and walk to nearby excellent restaurants. We ate at Saul Mendez Bistro and Montanos.
David
Stayed 1 night in Oct 2025
Verified review
6/10 Okay
Michele
Oct 27, 2025
Disliked: Cleanliness
Beautiful location but noisy and need maintenance
The area is beautiful and the view extraordinary. The only problem is the fan stopped working the first night so we left the balcony open and since there is a lot of partying going on, it is very noisy. The room smells really bad. There are plumbing issues in the bathroom and finally, si day 7:00am there was a guy with the loudspeaker inviting everyone to exercise so we were unable to get good rest.
Michele
Stayed 3 nights in Oct 2025
Verified review
8/10 Good
Diana
Apr 13, 2026
Liked: Check-in
Disliked: Communication, listing accuracy
The hotel is not yet fully finished. There are construction workers on-site during the day, several stairways are closed, and there is dust throughout the property; I would not recommend staying here if you have allergies.
Cleanliness was also an issue. The shower was not clean and still had hair from the previous guest, and our towels were never changed during our stay.
Rooms are not soundproof, so you can hear traffic all night. There is also no AC, making the rooms very hot in the afternoons and evenings.
Furthermore, we were never informed about the ongoing construction, and we had to proactively request check-in and parking instructions. While parking is available, you have to "validate" your ticket at the front desk every single time you leave.
Despite these significant downsides, the property itself is nice and offers a beautiful panoramic view for the bqq area.
The property is nice, though there was a smell coming from the shower drain. My guess is that the toilet and shower pipes are connected and they might be the same pipe somewhere down the like. Therefore, the smell. The coffee maker was broken. Coffee is a must how me every morning. It was a headache trying to get it fixed, so they finally replaced it. The staff though very polite, has very transactional communication, not very personal. Would I recommend it, because it was an exceptional place or experience? Not really. It's a convenient location, that's it.
Leonel
Stayed 4 nights in Nov 2025
Verified review
10/10 Excellent
Jeffrey
Nov 10, 2024
Liked: Cleanliness, amenities, property conditions & facilities, communication
Spacious, comfortable and staff friendly, responsive. Property a part of shopping/dining "village" if that a high property. Unit did not have air conditioning which was not a huge problem other than upstairs loft/bedroom area got a little stuffy. I ask for and promptly received a fan. I would suggest a non-industrial fan to keep the noise down.