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Apart - Hotel Casa Serena

4.0 star property
Family-friendly aparthotel with free valet parking and a 24-hour health club

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Photo gallery for Apart - Hotel Casa Serena

Front of property
Birthday party area
Interior entrance
Full-size fridge, microwave, oven, stovetop
Comfort Suite, 2 Bedrooms, Kitchen | 1 bedroom, premium bedding, in-room safe, individually decorated

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Kitchen
  • Barbecue grill
  • Dryer
  • Pool
  • Pet friendly
  • Outdoor Space

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Grand Suite

1 bedroom, premium bedding, in-room safe, individually decorated

Grand Suite

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
  • 2 bedrooms
  • Sleeps 3
  • 3 King Beds

View all photos for Comfort Suite, 2 Bedrooms, Kitchen

Combined shower/tub, free toiletries, hair dryer, towels

Comfort Suite, 2 Bedrooms, Kitchen

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
  • 8 sq m
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | 1 bedroom, premium bedding, in-room safe, individually decorated

Junior Suite, 1 King Bed

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
  • 7 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite

Master Suite | Private kitchen | Full-size fridge, microwave, oven, stovetop

Master Suite

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
  • 2 bedrooms
  • Sleeps 4
  • 3 King Beds

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About the neighborhood

Map
14 Calle 5-09 Zona 10, Guatemala City, Guatemala

What's nearby

  • Oakland Mall - 8 min walk - 0.5 miles
  • Embassy of Mexico in Guatemala - 13 min walk - 0.7 miles
  • U.S. Embassy in Guatemala - 14 min walk - 0.8 miles
  • La Aurora Zoo - 17 min walk - 0.9 miles
  • Paseo Cayala - 5 min drive - 2.0 miles

Getting around

  • La Aurora Intl. Airport (GUA) - 15 min drive

Restaurants

  • ‪Hacienda Real - ‬3 min walk
  • ‪Starbucks - ‬7 min walk
  • ‪Casa Escobar Z10 - ‬1 min walk
  • ‪Restaurante La Poza - ‬2 min walk
  • ‪El Establo - ‬1 min walk

About this property

Apart - Hotel Casa Serena

Family-friendly aparthotel with free valet parking and a 24-hour health club
This aparthotel features an outdoor pool, a restaurant, and a 24-hour health club. Free WiFi in public areas and free valet parking are also provided. Other amenities include a complimentary children's club, a coffee shop/cafe, and 24-hour room service. Each apartment provides a kitchen with a refrigerator, an oven, a stovetop, and a microwave. For a bit of entertainment, a Smart TV comes with cable channels, and guests can also appreciate conveniences like a dryer and a dining area.
Apart - Hotel Casa Serena offers 30 air-conditioned accommodations with safes and complimentary newspapers. Rooms open to balconies or patios. These individually decorated and furnished accommodations have separate sitting areas and include desks. Beds feature premium bedding. Accommodations at this 4-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Guatemala City aparthotel provides complimentary wired and wireless Internet access. 50-inch Smart televisions come with premium cable channels. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Languages

English, Spanish

Property amenities

Pool/Spa

  • Outdoor pool
  • Pool loungers

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 7:00 AM to 4:00 PM at scheduled times and on request
  • Area shuttle (surcharge) up to 5.5 km
  • Car recommended
  • Free self parking on site
  • Free valet parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Playground

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Microwave
  • Oven
  • Stovetop
  • Toaster

Dining

  • A coffee shop/cafe
  • A restaurant
  • Room service (24 hours)

Bedrooms

  • Bedroom
  • Premium bedding
  • Rollaway/extra bed: USD 50 per night

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Towels provided

Living spaces

  • Living room
  • Separate dining area
  • Separate sitting area

Entertainment

  • 50-inch smart TV with premium cable channels

Outdoor areas

  • Balcony/patio
  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Dryer
  • Laundry facilities

Work spaces

  • Business center
  • Desk
  • Meeting room

Comfort

  • Air conditioning
  • Heating

Pets

  • Pet friendly
  • Fee: USD 15 per pet per day
  • Service animals exempt from fees
  • Deposit: USD 15 per night

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • Concierge services
  • Free bottled water
  • Free daily newspapers
  • Housekeeping (daily)
  • Luggage storage
  • Safe
  • Safe at front desk
  • Tour and ticket assistance
  • Vending machine

Location highlights

  • In a shopping district
  • In the city center

Things to do

  • 24-hour gym
  • 24-hour health club
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Outdoor pool (guest access) nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Mosquito nets
  • Outdoor lighting
  • Security system
  • Fire extinguisher

General

  • 30 units
  • Banquet hall
  • Garden
  • Individual decor
  • Individual furnishings
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 15 per pet, per day, plus a deposit of USD 15 per night
Service animals are welcome, and are exempt from fees
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 50.0 per night

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 20 per vehicle (one-way, maximum occupancy 5)
  • Pet deposit: USD 15 per night
  • Pet fee: USD 15 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned

We should mention

A car is recommended for transportation to and from this property

Property is also known as

Hotel Casa Serena Guatemala City
Hotel Casa Serena
Casa Serena Guatemala City
Apart Hotel Casa Serena Guatemala City
Apart Hotel Casa Serena
Apart Casa Serena Guatemala City
Apart Casa Serena
Apart Casa Serena Guatemala C
Apart Casa Serena Aparthotel
Apart - Hotel Casa Serena Aparthotel
Apart - Hotel Casa Serena Guatemala City
Apart - Hotel Casa Serena Aparthotel Guatemala City

Frequently asked questions

Does Apart - Hotel Casa Serena have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Apart - Hotel Casa Serena pet-friendly?

Yes, pets are allowed at this property. There's a deposit of USD 15 per night and a fee of USD 15 per pet, per day. Service animals are exempt from fees.

How much is parking at Apart - Hotel Casa Serena?

Self parking and valet parking are free at this property.

What time is check-in at Apart - Hotel Casa Serena?

Check-in start time: 2:00 PM; Check-in end time: midnight.

What time is check-out at Apart - Hotel Casa Serena?

Check-out is at 1 PM.

Does Apart - Hotel Casa Serena provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 7:00 AM–4:00 PM on request. A fee of USD 20 per vehicle applies.

Where is Apart - Hotel Casa Serena located?

This family-friendly Guatemala City aparthotel is located in a shopping district, within 1 mi (2 km) of Plaza Fontabella Shopping Center, U.S. Embassy in Guatemala, and La Aurora Zoo. Avia Mall and Gran Centro Los Próceres are also within 10 minutes.

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Apart - Hotel Casa Serena Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 60 out of 81 reviews
Rating 8 - Good. 17 out of 81 reviews
Rating 6 - Okay. 3 out of 81 reviews
Rating 4 - Poor. 0 out of 81 reviews
Rating 2 - Terrible. 1 out of 81 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

reynaldo

Liked: Cleanliness, property conditions & facilities, communication
Always goode service from the staff and comfortable rooms
Stayed 1 night in Jan 2025

10/10 Excellent

Juan

Liked: Cleanliness, amenities, property conditions & facilities, communication
Nice, quiet place to stay. Excellent service.
Stayed 9 nights in Nov 2024

10/10 Excellent

Fabiola

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very nice stay.
Stayed 1 night in Oct 2022

10/10 Excellent

john

Liked: Cleanliness, amenities, property conditions & facilities, communication
Really good value. Helpful staff
Stayed 2 nights in Nov 2024

10/10 Excellent

Meghan

Liked: Cleanliness, amenities, property conditions & facilities, communication
Romantic with great food and beautiful pool
Stayed 1 night in Oct 2023

10/10 Excellent

Dora

Liked: Cleanliness, amenities, property conditions & facilities, communication
Property is great. Local to all dining/bar areas. Free Parking, large size bedrooms with their bathrooms.
Stayed 3 nights in Jul 2024

10/10 Excellent

Kip

Liked: Cleanliness, room comfort, communication

Spacious and clean

I was supposed to stay at the Westin with a group but was unable to since I waited too long. This place is 3 to 4 short blocks away. Sara the front desk lady is learning English and likes to practice, which is nice. The rooms were very spacious And more than I thought it would be. Nice hot tub, but didn't swim in the pool. I would definitely recommend this place.
Stayed 3 nights in Feb 2025

10/10 Excellent

Julissa

Liked: Cleanliness, amenities, property conditions & facilities, communication
It is always a pleasure to stay at this hotel. It has everything you need. It is like a home away from Home. Staff is very friendly and genuinely care about your comfort and satisfaction.
Stayed 1 night in May 2024

8/10 Good

ROSSANA

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great place!! Everything was fine, no regrets at all
Stayed 3 nights in Apr 2024

10/10 Excellent

Katherine

Liked: Cleanliness, property conditions & facilities, communication
The best
Stayed 1 night in Apr 2024

10/10 Excellent

Hanna

Liked: Cleanliness, amenities, property conditions & facilities, communication
I had a fantastic stay. Had a whole beautiful spacious apartment with modern decor: living room, kitchen, bedroom, walk in closet, bathroom. Loved it! Staff is very friendly and helpful, thank you all!
Stayed 2 nights in Feb 2024

2/10 Terrible

Candice

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Terrible experience
Stayed 1 night in Apr 2024

8/10 Good

Nelida

Liked: Amenities, property conditions & facilities, communication
Careful with cleaning, and change of sheets/towels. Unfortunately, encountered lots of human/ pet Hairs in bathtub and restroom and I’ve got very dirty bed sheets. Not enough pillows and water bottles. Overall, great as always.
Stayed 2 nights in Jul 2022

8/10 Good

Carlos R

Liked: Cleanliness, room comfort, communication

Buena opción en zona 10

Un hotel que tiene todo lo necesario empezando por la excelente ubicación
Stayed 1 night in Feb 2025

10/10 Excellent

MARLON

Liked: Cleanliness, room comfort, communication
Stayed 1 night in Feb 2025

10/10 Excellent

reynaldo

Liked: Cleanliness, property conditions & facilities, communication
Stayed 2 nights in Jan 2025

10/10 Excellent

Rafael

Liked: Cleanliness, room comfort, communication

estadia de 1 semana en Cd Guatemala

La propiedad es un espacio muy util para estadias de varios dias y cuando se necesita comodidad y sentirse como en casa. La limpieza es a fondo en forma diaria, y las instalaciones de cocina y bano en la suite son adecuadas. La propiedad esta ubicada centricamente en zona 10, y al estar cerca del CC La Estacion, te permite tener todo lo necesario a unos minutos caminando
Stayed 6 nights in Jan 2025

8/10 Good

ashoka

Liked: Cleanliness, room comfort, communication
Stayed 1 night in Dec 2024

10/10 Excellent

Irma

Liked: Cleanliness, room comfort, communication
Me encantó el servicio, el personal muy amable , las instalaciones muy lujosas y apacibles para descanso hay una energía maravillosa solo que me dijeron que el desayuno por haberlo reservado atrace de hoteles, no me Lo iban a dar que debía pagarlo y en otros hoteles al contrario por ser sol se lo ofrecen gratis, pero por lo demás todo súper bien
Stayed 1 night in Nov 2024

10/10 Excellent

Silvia

Liked: Cleanliness, room comfort, communication
Stayed 1 night in Nov 2024

6/10 Okay

Alexa

Liked: Cleanliness, property conditions & facilities
Disliked: Communication
Stayed 1 night in May 2024

10/10 Excellent

Eunice

Liked: Cleanliness, amenities, property conditions & facilities, communication
Muy bello, espacioso, excelente are
Stayed 1 night in Apr 2024

10/10 Excellent

JULIA

Liked: Cleanliness, amenities, property conditions & facilities, communication
Muy cómodo y conveniente
Stayed 2 nights in Apr 2024

10/10 Excellent

Rafael

Liked: Cleanliness, room comfort, communication
Stayed 1 night in Apr 2024

10/10 Excellent

Jose

Liked: Cleanliness, property conditions & facilities, communication
Stayed 3 nights in Apr 2024