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Guangzhou Carat Hotel

5.0 star property
Hotel in Guangzhou with 2 restaurants and a marina

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Photo gallery for Guangzhou Carat Hotel

Indoor pool, outdoor pool
Premium bedding, minibar, in-room safe, blackout drapes
2 restaurants, breakfast, lunch, dinner served; international cuisine
Lobby
View from property

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Parking included
  • Spa
  • Room service
  • Gym

Room options

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About the neighborhood

Map
388 Guangyuan Middle Road, Baiyun, District, Guangzhou, Guangdong, 510405

What's nearby

  • Baiyun Mountain - 2 min drive - 1.8 miles
  • Guangzhou Zoo - 3 min drive - 2.2 miles
  • Yuexiu Park - 3 min drive - 2.4 miles
  • Beijing Road Pedestrian Street - 6 min drive - 3.3 miles
  • Guangzhou Baiyun International Convention Center - 8 min drive - 2.9 miles

Getting around

  • Feixiang Park Station - 4 min drive
  • Guangzhou Railway Station - 9 min drive
  • Foshan (FUO-Shadi) - 36 min drive

Restaurants

  • ‪广西城市便捷酒店管理有限公司广州分公司 - ‬11 min walk
  • ‪仙踪林 - ‬4 min drive
  • ‪八重洲 - ‬9 min walk
  • ‪龙凤酒家 - ‬1 min walk
  • ‪卡丽酒店西餐厅 - ‬1 min walk

About this property

Guangzhou Carat Hotel

Hotel near Beijing Road Pedestrian Street
You can look forward to a marina, a grocery/convenience store, and a terrace at Guangzhou Carat Hotel. Treat yourself to a body treatment, a massage, or aromatherapy at Yu Spa, the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. Stay connected with free in-room WiFi, and guests can find other amenities such as a garden and dry cleaning/laundry services.
You'll also enjoy perks such as:
  • An indoor pool and an outdoor pool
  • Free self parking
  • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and express check-out
  • Babysitting (surcharge), coffee/tea in the lobby, and tour/ticket assistance
Room features
All 247 rooms offer comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like free WiFi and air conditioning.
Extra conveniences in all rooms include:
  • Bathrooms with designer toiletries and showers
  • Flat-screen TVs with satellite channels
  • Refrigerators, coffee/tea makers, and daily housekeeping

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: CNY 168 per person
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Dragon Phoenix
  • Home Kitchen
  • Mirage Bar

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Outdoor pool
  • Sauna

Family friendly

  • Babysitting (surcharge)
  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • Marina
  • Terrace

Full-service spa

  • Aromatherapy
  • Hot tub
  • Massage
  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking

More

  • 5 floors
  • Built in 2000
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 168 per person
  • Airport shuttle fee: CNY 1000 per vehicle (one way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Carat Guangzhou
Carat Luxury
Royal Tulip Luxury Carat
Royal Tulip Luxury Carat Guangzhou
Royal Tulip Luxury Hotels Carat
Royal Tulip Luxury Hotels Carat Guangzhou
Royal Tulip Luxury Hotels Carat Guangzhou Hotel
Royal Tulip Luxury Hotels Carat Hotel

Frequently asked questions

Does Guangzhou Carat Hotel have a pool?

Yes, this property has an indoor pool and an outdoor pool.

Is Guangzhou Carat Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Guangzhou Carat Hotel?

Self parking is free at this property.

What time is check-in at Guangzhou Carat Hotel?

Check-in start time: 2 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability).

What time is check-out at Guangzhou Carat Hotel?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Guangzhou Carat Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of CNY 1000 per vehicle applies.

Where is Guangzhou Carat Hotel located?

Located in Baiyun District, this spa hotel is within a 15-minute walk of Bai Yun Cable Way and Yuntai Garden. Baiyun Mountain and Guangzhou Wanda Plaza are also within 2 mi (3 km).

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Guangzhou Carat Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 86 out of 266 reviews
Rating 8 - Good. 112 out of 266 reviews
Rating 6 - Okay. 31 out of 266 reviews
Rating 4 - Poor. 16 out of 266 reviews
Rating 2 - Terrible. 21 out of 266 reviews

8.4/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

8/10 Good

LAI LEUNG

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

khaldoune

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superbe hôtel

Mon hôtel préféré a guangzhou
Stayed 8 nights in Jan 2020

8/10 Good

YONG SEOK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

조식포함 좋음

깨끗한 상태의 룸과 비품이 좋았으며 특히 조식은 마음에 들었슴
Stayed 1 night in Dec 2019

10/10 Excellent

Comfort

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All was good
Stayed 5 nights in Nov 2019

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was very comfortable I liked it a lot. The hotel design is also superb and I really liked the idea of pone shutter closing both the toilet and bathroom door. The breakfast can be improved to accommodate the international travellers better.
Stayed 2 nights in May 2019

4/10 Poor

HYUKSANG

Different with my expect
Stayed 4 nights in Mar 2019

6/10 Okay

Dong eun

Stayed 3 nights in Feb 2019

4/10 Poor

Verified traveler

Liked: Staff & service, room comfort
Disliked: Cleanliness

情況一般

浴缸清潔不夠 還有頭髮在缸內 裝水後有漂浮物油脂 附近最少要走10分鐘才有餐廳 房間光度不足
Stayed 2 nights in Dec 2018

8/10 Good

Chi Leong

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le parfum dans les gloires est super , le room service ne ramasse pas les assiettes après le service. Le wifi est médiocre par contre
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I love it every time I come here

The rooms are great the food is good the location is comfortable
Stayed 5 nights in Oct 2018

6/10 Okay

Ljnus, Calgary, Canada

Liked: Staff & service
Disliked: Cleanliness
Beds comfortable. But rooms have mold on the ceiling and when we asked we were told that we could change our room but all rooms were the same. Coffee good and bfast good in the morning if you stick with pastries. Dinner buffet disappointing. Very helpful staff, though. With a little tic, this would be comfortable and decent place to stay.
Stayed 4 nights in Oct 2018

4/10 Poor

ABRAR

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

2/10 Terrible

james

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

주변에 아무것도 없다

호텔 주변에는 아무것도 없다 심지어 교통여건이 나쁘고 체크아웃 시간이 삼십분이나 걸린다 택시잡기 어려운 장소다
Stayed 4 nights in Sep 2018

4/10 Poor

Verified traveler

Liked: Staff & service
晚上入住時遇到団队客，結果手續等了很久，前台人員明顯不足。酒店系統糟糕，好幾個酒店預訂網站的單子都收不到。房間挺大，冷氣不夠，重點是廁所有異味、廁所有異味、廁所有異味⋯酒店的茶樓早茶點心不錯，是唯一的亮點～
Stayed 1 night in Aug 2018

2/10 Terrible

james, ny

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

호텔이용할때 여권도 카피하고 고객사진도 허락없이 촬영함

체크인할때 객실손님의 여권을 카피하고 개인동의도 받지 않고 허락없이 사진도 촬영하여 보관하는 기분 나쁜호텔
Stayed 5 nights in Jul 2018

2/10 Terrible

Jun

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常差的住宿体验，服务态度不好，以后不会再去
Stayed 2 nights in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

6/10 Okay

CHAE WOOK

Liked: Property conditions & facilities

8/10 Good

CHAE WOOK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018

2/10 Terrible

james

Disliked: Cleanliness, staff & service

호텔은 좋으나 위치가 너무 별루고, 로비에 직원들이 너무 허접함

아침일찍 나왓는데도 체크아웃하는데 30분이나 걸리고, 손님 세워놓고 양해도 없이 본인 할일 다하는 무례한 호텔직원들은 교육좀 시켜야 할듯하다. 유니폼도 입지않고 사복차림에 하품이나 계속하면서 불결한 태도를 보이는 호텔직원들을 로비에서 일을 하게 하는 호텔은 이해가 가지 않는다. 전문직이지 않아보이는 호텔직원들이 많은것같아 전체적으로 느낌이 좋치않은 호텔이며, 호텔전체적으로 쾌쾌한 냄새가 많이 나고 습하다..
Stayed 7 nights in Jan 2018
This review was submitted before 2018 and has not been verified.

10/10 Excellent

BHAVESH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2017
This review was submitted before 2018 and has not been verified.

2/10 Terrible

JAMES

Disliked: Staff & service

호텔로비에 있는 직원들은 손님을 세워놓고 세월아 내월아 하면서 태도가 나쁘다

방청소하는 아줌마들은 새벽부터 복도에서 웃고 떠들고 정숙하지가 못하며, 호텔로비에 직원들은 전문적이지 못해서 손님을 오랜동안 세워놓고 시간보내면서 기다리게 만들어서 오전에 공항가야하는 손님들이 큰소리를 치게 만들고서야 미안하다는 말도없고 정말 태도가 불량하다.. 로비에서 중국인들이 담배를 마구 피워도 제재하는 호텔직원 하나없으며 , 심지어 에레베이터에도 담배를 피고 다니게 하는 겉모습에 비해 정말 허접한 호텔이라고 생각함, 좀더 직원관리를 철저하게 하면 좋으련만, 딱 가격에 맞는정도 보다 살짝 못함, 차라리 한국모텔이 더 고급지고 더 낳음
Stayed 6 nights in Oct 2017
This review was submitted before 2018 and has not been verified.

6/10 Okay

Liqiang

Liked: Staff & service
Stayed 1 night in Nov 2017