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Guangzhou Phoenix City Hotel

Property class: 4.5

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Photo gallery for Guangzhou Phoenix City Hotel

Indoor/outdoor pool - Guangzhou Phoenix City Hotel (Guangzhou)
Restaurant - Guangzhou Phoenix City Hotel (Guangzhou)
Garden - Guangzhou Phoenix City Hotel (Guangzhou)
Lobby - Guangzhou Phoenix City Hotel (Guangzhou)
Room - Guangzhou Phoenix City Hotel (Guangzhou)
Located close to Eastern Suburbs Park, Guangzhou Phoenix City Hotel provides a poolside bar, a grocery/convenience store, and a free manager's reception. Indulge in a facial, a massage, and a body treatment at the onsite spa. Be sure to enjoy a meal at the 3 on-site restaurants, including breakfast, lunch, and dinner. In addition to a terrace and shopping on site, guests can connect to free in-room WiFi.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant

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Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Deluxe Garden View King Room (View Balcony, Spacious Layout, Bathtub, Blackout Curtains)

Down comforters, pillowtop beds, minibar (some free items), desk

Deluxe Garden View King Room (View Balcony, Spacious Layout, Bathtub, Blackout Curtains)

  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Executive Room

Down comforters, pillowtop beds, minibar (some free items), desk

Executive Room

  • 56 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds
  • Free wired internet

View all photos for Deluxe Suite

Down comforters, pillowtop beds, minibar (some free items), desk

Deluxe Suite

  • 95 sq m
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

View all photos for Commercial Suite

Commercial Suite | Down comforters, pillowtop beds, minibar (some free items), desk

Commercial Suite

  • 88 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free wired internet

View all photos for Royal Suite (2 Bedrooms, Extra Spacious + Living Room + Double Baths + Double Toilets + Tub + Blackout Curtains)

A hotel room with two beds, a desk, a chair, and a television.

Royal Suite (2 Bedrooms, Extra Spacious + Living Room + Double Baths + Double Toilets + Tub + Blackout Curtains)

  • Sleeps 4
  • 1 King Bed and 2 Double Beds
  • Free wired internet

View all photos for Executive Suite (2 Bedrooms, Extra Spacious, Living Room, Double Baths, Double Restrooms, Tub, Blackout Curtains)

Down comforters, pillowtop beds, minibar (some free items), desk

Executive Suite (2 Bedrooms, Extra Spacious, Living Room, Double Baths, Double Restrooms, Tub, Blackout Curtains)

  • Sleeps 4
  • 1 King Bed and 2 Double Beds
  • Free wired internet

View all photos for Superior Twin Room

Down comforters, pillowtop beds, minibar (some free items), desk

Superior Twin Room

  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Twin Beds
  • Free wired internet

View all photos for Deluxe room

Down comforters, pillowtop beds, minibar (some free items), desk

Deluxe room

  • 42 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds
  • Free wired internet

About the neighborhood

Located on a lake, Guangzhou Phoenix City Hotel is in Zengcheng neighborhood and is connected to a shopping center. Eastern Suburbs Park is another place to visit that comes recommended. Discover the area's water adventures with fishing nearby, or enjoy the great outdoors with hiking/biking trails. Visit our Guangzhou travel guide
Map
Phoenix City, Xintang Section, Guangyuan East Road, Guangzhou, Guangdong, 511340

What's nearby

  • Danshuikeng Scenic Area
    7 min drive - 4.7 miles
  • Longtou Mountain Forest Park
    9 min drive - 6.4 miles
  • Eastern Suburbs Park
    10 min drive - 6.6 miles
  • Baoneng Guangzhou International Sports and Performing Arts Center
    11 min drive - 10.5 miles
  • Guangzhou Science City Conference Center
    13 min drive - 11.4 miles

Getting around

  • Xintangnan Station
    11 min drive
  • Guangzhou East Railway Station
    18 min drive
  • Baiyun International Airport (CAN)
    54 min drive

Restaurants

  • The Market Cafe
    7 min drive
  • McDonald’s (麦当劳)
    15 min walk
  • McDonald's (麦当劳)
    6 min drive
  • McDonald’s (麦当勞)
    11 min walk
  • vienna western restaurant
    1 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 6:00 AM to 10:30 PM at scheduled times and on request
  • Free area shuttle up to 1 km
  • Limo/town car service
  • Free extended parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: CNY 108 for adults and CNY 54 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Free manager's reception

Restaurants on site

  • Chinese Restaurant
  • Japanese Restaurant
  • No.99 Bar
  • Vienna Restaurant

Things to do

  • 2 outdoor pools
  • Bicycle rentals
  • Billiards/pool table
  • Children's club
  • Children's pool
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Outdoor tennis court
  • Piano
  • Playground
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • 2 outdoor pools
  • Children's club (surcharge)
  • Children's pool
  • Children's toys
  • Free area shuttle
  • Grocery/convenience store
  • In-room crib
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center (3,003 square feet of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • On a lake
  • Picnic area
  • Pool umbrellas
  • Terrace

Full-service spa

  • Facials
  • In-room massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 6 floors
  • Baroque architecture
  • Built in 2003
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 37-inch LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Free minibar (limited items)
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: noon
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 2 PM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The check-in location for Apartment - Exterior unit differs from the property location. Hotel features a shuttle from the main building to apartment building.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CNY 200 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 108 for adults and CNY 54 for children
  • Airport shuttle fee: CNY 500 per vehicle (one-way)
  • Rollaway bed fee: CNY 200 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property class

Property class, provided by our rating system, is based on property type, amenities, and services.

Frequently asked questions

Does Guangzhou Phoenix City Hotel have a pool?

Yes, this property has an indoor pool, 2 outdoor pools, and a children's pool.

Is Guangzhou Phoenix City Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and extended parking are free at this property.

What time is check-in at Guangzhou Phoenix City Hotel?

Check-in start time: 2 PM; Check-in end time: noon. Late check-in is available during limited hours.

What time is check-out at Guangzhou Phoenix City Hotel?

Check-out is at 2 PM.

Does Guangzhou Phoenix City Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 6 AM–10:30 PM on request. A fee of CNY 500 per vehicle applies.

Where is Guangzhou Phoenix City Hotel located?

Located near the airport, this family-friendly hotel is 4.9 mi (7.9 km) from Eastern Suburbs Park.

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Reviews

Guangzhou Phoenix City Hotel Reviews

7.6

Good

7.8

Cleanliness

7.2

Location

7.6

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 22 out of 84 reviews
Rating 8 - Good. 33 out of 84 reviews
Rating 6 - Okay. 20 out of 84 reviews
Rating 4 - Poor. 5 out of 84 reviews
Rating 2 - Terrible. 4 out of 84 reviews

Reviews

Verified review

8/10 Good

odera

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really nice, the property, its staff, breakfast etc all really nice. The kitchen closes -- and not 24hrs, so that was sometimes difficult, not getting food later in the day.
Stayed 6 nights in Apr 2024
Verified review

6/10 Okay

Jyri

Liked: Cleanliness
Hieman nuhjuuntunut, loiteliaimmat päivänsä nähnyt hotelli, joka on sieltä täältä rempallaan. Ilmastointi reistaili ja näimme torakat käytävällä. Hinta-laatu suhde oli kuitenkin erinomainen.
Stayed 2 nights in Jun 2026
Verified review

6/10 Okay

takeaki

Liked: Cleanliness, staff & service
全般に設備が古い 部屋は広く十分な広さ 近くに店が多い
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Sergiu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O hotel oferece uma conjugação qualidade/preço muito boa. O quarto virado para o lago é muito bom, a montanha e o verde é muito relaxante. Mas o melhor deste hotel é o staff, são mesmo muito prestaveis apesar da dificuldade com o Inglês. O que pode melhorar são as piscinas e mover o gym para longe da piscina interior que estraga o equipamento e torna o treino incomodo por causa do calor e humidade. O hotel fica a 1h distância de taxi para a feira de Cantão.
Stayed 3 nights in May 2026
Verified review

6/10 Okay

Wing Chung Erik

是一間以招待本地人為主，較陳舊而勉强達4星級別的酒店。酒店的清潔度良好，員工大致上也很幫忙及友善， 除了，一位守護在早餐廳前，負責核對客人身份的男性員工，他貌似保安，腰藏對講機，對客人說話粗聲大氣，呼呼喝喝，極不禮貌。外地賓客如真的想體會本地人的生活，可以一試。
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Jon

Liked: Cleanliness, staff & service, amenities
Das Hotel könnte in Teilen eine Renovierung vertragen. Wenig englisch sprechendes Personal aber das gesamte Personal war äußerst freundlich und liebenswürdig. Die Zimmer sind leider etwas hellhörig und die Verkehrsanbindung ist schwierig, zumindest wenn man kein chinesisch kann aber insgesamt hatten wir einen sehr angenehmen Aufenthalt.
Stayed 13 nights in Aug 2024
Verified review

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

viagem a caton fair

muito bom o hotel e excellente café da manha. voltaria com certeza.
Stayed 5 nights in Apr 2024
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel Try to get the lake view
Stayed 1 night in Nov 2020
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

普普通通

位置離市區很遠，設備比較老舊，健身房的設備都生鏽了...但是離上班地點近，房間也還ok
Stayed 5 nights in Jun 2019
Verified review

10/10 Excellent

JIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

很大的房间,床很舒服

房间很大
Stayed 1 night in May 2019
Verified review

10/10 Excellent

Elias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien .. lo unico restaurante general tardo muchisimo la comida
Stayed 4 nights in Apr 2019
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

泊まる時期に気をつけて

ホテル自体はリゾート形式で素晴らしい環境であったが、端午節&父の日でなのか中国人ファミリーが多かった。 とにかく騒がしかった。
Stayed 1 night in Jun 2018
Verified review

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Definitely recommend

I have stayed here 4 times in the last 3 years and every time has been great. It is very clean, the staff is very attentive, despite the language difference and the breakfast buffet is excellent. A wonderful value for the money, for sure.
Stayed 5 nights in Jan 2018
Verified review

8/10 Good

ミユキ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

日本語スタッフの対応が良い

平均して年齢的にも若いスタッフですが、一生懸命に対応してくれて、気分も良く英語も通じない国でいろいろ助かりました。裁縫道具や、アイロンを貸し出したり、生活面でいろいろ質問しましたが、全て丁寧に対応してくれました。こういうスタッフには、手当を割り増しにして、長く勤められる待遇にしてほしいです。
Stayed 2 nights in Nov 2017
Verified review

6/10 Okay

LORI A

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Cannot recommend

Although we arrived very late, the staff was pleasant! However, they told us nothing about where the buffet was located and we missed it. The tap water I used just to brush my teeth made me terribly sick with stomach cramping, dry heaves, sweating and diarrhea. Our room was not clean. The bathroom walls were dirty with some substance, the tea cup had unknown brown liquid in it. There was water in the tea kettle. I would not recommend this hotel or stay there again.
Stayed 1 night in Jun 2017
Verified review

8/10 Good

Luis

Liked: Cleanliness, property conditions & facilities, room comfort

Knock Your Expectations Half a Notch

Whatever expectations you have, take then down about half a notch. The hotel is good, but left me wanting. The rooms look somewhat tired and the decor is outdated. The hallways are dark and sad. Also, I had a couple of negative run-ins with service staff that left a sour taste in my mouth. Plus, the hotel is really far away from anything interesting. Adequate seems to be the only word that comes to mind. WiFi was strong; no cable channels (they said they canceled their subscription but didn't update their information); coffee apparently is NOT included in a deluxe room; breakfast was ordinary and most items were cold; good looking pools but they open at 3pm. Just nothing too glamorous for all the boasting.
Verified review

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Value for money

Generally very good for the price. Location suited our requirements.
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
ロビーには豪華な壁画があり、ヨーロッパを感じさせる空間です。 只、フロントが狭く、すぐに混雑してチェックイン、チェックアウトに時間が掛かったのが難点です。
Verified review

6/10 Okay

koji

Liked: Cleanliness, room comfort

ホテル手配のタクシーにボラれた

シティホテルではなくリゾートホテルです。敷地が広く周辺の店、レストランへの移動が面倒くさい。ホテルのレストランは9時で終わっていたので、売店でカップヌードル購入。最悪なのはホテルに頼んだタクシーにボラれたこと。空港まで行って540元(普通は160元)、レシートの印字距離は150km違法改造メーターだったが言葉が通じず泣く泣く支払い。挙句に200元払わないとトランクを開けてくれずこれも支払った。せめて信用のあるタクシーを手配いただきたい。
Verified review

6/10 Okay

Erik W C

Liked: Cleanliness, staff & service, room comfort

尚算滿意

畧為陳舊，整體設施及價格也算滿意
Verified review

8/10 Good

YOSHIHIRO

Liked: Room comfort

ジャスコやサイゼリアが近くにある郊外のホテルです。

一番安い部屋を予約したのですが、最初に通された部屋は通常使われていないと思われる汚い部屋でした。 通常の価格を考えても不釣合いな汚い部屋でした。Hotel.comに連絡しホテルにも直接交渉してやっと替えて貰った部屋は非常に綺麗な部屋でした。結果として良い滞在でしたが、もし他の方が滞在する場合同じ様に対応して貰えるのかが心配です。
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel, far from everything.

Customer service is great. Too far from everything, about one hour to the canton fair. rooms are clean, however, because of the strong humidity in the hotel do to the humid weather, I recommend you book an executive room to have access to the executive lounge, It has Windows that you can open to vent the room it helps with the strong humidity smell.
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay. Very Clean. Nice western food restaurant. Very kind staff although, asides from a few staff members, little English is spoken. Highly recommended.
Verified review

6/10 Okay

yuxin

Liked: Cleanliness
Disliked: Staff & service

服务有待提高

订好了房交完了钱到酒店被告知找不到订单，让客人等了半个多小时，答复是预订系统有问题，没了。那我的客人的时间呢？道歉呢？推给系统问题然后就没了？电话沟通时候前台说可以让我们给多点押金先安排入住，但是挂电话我朋友说酒店没跟她们说这个解决方案，让他们继续等待，呵呵。
Verified review

8/10 Good

ada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
房間尚算大,光線充足,而且有個露台,感覺很悠閒。清潔衛生不錯,房間沒有異味。但早餐食物一般,入住酒店時辦手續稍慢,希望下次會改善。