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Hotel San Carlo

Property class: 2.5

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Photo gallery for Hotel San Carlo

Balcony - Hotel San Carlo (Guanajuato)
In-room dining - Hotel San Carlo (Guanajuato)
Room - Hotel San Carlo (Guanajuato)
Living area - Hotel San Carlo (Guanajuato)
Living area - Hotel San Carlo (Guanajuato)
Close to Alley of the Kiss, Hotel San Carlo provides amenities like a terrace and dry cleaning/laundry services. Stay connected with free in-room WiFi.

Reviews

5.2 out of 10

Popular amenities

  • Free WiFi
  • Laundry
  • Housekeeping
  • 24/7 front desk
  • Kitchen

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Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Double Room, 1 Double Bed

Room

Double Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room, 2 Bedrooms (2 Double Beds)

Room

Triple Room, 2 Bedrooms (2 Double Beds)

  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds

View all photos for Quadruple Room, 2 Bedrooms (2 Double Beds)

Room

Quadruple Room, 2 Bedrooms (2 Double Beds)

  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 3 Bedrooms (5 Single Beds)

Room

Room, 3 Bedrooms (5 Single Beds)

  • 3 bedrooms
  • Sleeps 8
  • 5 Twin Beds

View all photos for Room, 3 Bedrooms (3 Double Beds and 2 Single Beds)

Room

Room, 3 Bedrooms (3 Double Beds and 2 Single Beds)

  • 3 bedrooms
  • Sleeps 8
  • 5 Twin Beds

About the neighborhood

Zona Centro, a neighborhood in Guanajuato, is home to Hotel San Carlo. Hidalgo Market and Plaza Alaïa Guanajuato are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Union Garden and El Nopal Mine. Reforma Garden and Macrocenter I are also worth visiting. Visit our Guanajuato travel guide
Map
Av. Juarez 117, Colonia Centro, Guanajuato, GTO, 36000

What's nearby

  • A historic building with ornate architecture, a prominent staircase, and a clear blue sky with clouds.
    University of Guanajuato
    7 min walk - 0.4 miles
  • Teatro Juan Carlos with palm trees and statues.
    Juarez Theater
    9 min walk - 0.5 miles
  • A colorful plaza with a fountain, potted plants, and a hotel.
    Union Garden
    9 min walk - 0.5 miles
  • Hidalgo Market
    1 min walk - 0.0 miles
  • Alley of the Kiss
    3 min walk - 0.2 miles

Getting around

  • Bajío Intl. Airport (BJX)
    32 min drive

Restaurants

  • Mariscos "La Playa
    2 min walk
  • Tacos El Paisa 2
    1 min walk
  • Cantina los Barrilitos
    1 min walk
  • Fonda Doña Petra
    2 min walk
  • Panadería la Purisima
    2 min walk

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  • Housekeeping
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge)

Family friendly

  • In-room kitchenette
  • In-room microwave
  • Living room
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Terrace

More

  • Smoking not allowed

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Free bottled water
  • Kitchenette
  • Microwave
  • Separate dining area

More

  • Ceiling fan
  • Iron/ironing board on request
  • Living room

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

Frequently asked questions

Is Hotel San Carlo pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Hotel San Carlo doesn't offer parking.

What time is check-in at Hotel San Carlo?

Check-in begins at 3 PM.

What time is check-out at Hotel San Carlo?

Check-out is at noon.

Does Hotel San Carlo provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Hotel San Carlo located?

Located in Zona Centro, this hotel is within a 5-minute walk of Hidalgo Market and Alley of the Kiss. Reforma Garden and Public Granary are just steps away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel San Carlo Reviews

5.2

6.2

Cleanliness

7.6

Location

6.6

Staff & service

5.0

Property conditions & facilities
Rating 10 - Excellent. 7 out of 56 reviews
Rating 8 - Good. 10 out of 56 reviews
Rating 6 - Okay. 8 out of 56 reviews
Rating 4 - Poor. 11 out of 56 reviews
Rating 2 - Terrible. 20 out of 56 reviews

Reviews

Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
The drain smell in all room. There were roaches. The bed was dirty. We left the hotel the second day and we paid for seven days. They didn’t give me my reimbursement.
Stayed 7 nights in Nov 2018
Verified review

4/10 Poor

Liked: Cleanliness
Está en un buen lugar. No tiene estacionamiento y la persona de la recepción, molesta, nos mandó a una pensión que nos rechazó. No tenían toallas suficientes, y solo un jabón por habitación doble. Un servicio de hotel de 15 dólares.
Stayed 2 nights in Nov 2018
Verified review

10/10 Excellent

Liked: Staff & service, property conditions & facilities, room comfort

-

Excelente servicio, el personal se porto muy amable y atento, muy buena ubicación, lo recomiendo.
Stayed 2 nights in Oct 2018
Verified review

4/10 Poor

Disliked: Staff & service
Convenient location but no hot water and the guy forgot to give us the remote for the tv, I spoke with a lady and she apologized and she said the guy was new. I appreciated they took care of our luggage because we got there before check in but when we came back to the hotel at night, we payed extra cash to get a bigger room and at the moment of check out she charged us again for “using all 3 beds” when we only used 2 and it didn’t make sense since we payed for the extra beds.
Stayed 1 night in Oct 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Esta limpio pero DEMACIADO AUSTERO. No hay personal para ayudar con el equipaje y la entrada es el segundo piso y son gradas. No hay donde colgar la ropa. No hay cafetera, un dia no habia agua caliente, me bañe con fria. yo compre cleanex y papel para secarnos las manos. El sanitario esta demaciado incomodo. La empleada Elida fue muy amable y se encargo de que si hubiera agua caliente para bañarnos. La ubicación es perfecta para conocer la ciudad caminando. (Hay que llevar su propia plancha y secadora de pelo).
Stayed 4 nights in Oct 2018
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities, room comfort

HOTEL CENTRICO

EN LA REGADERA DEL BAÑO NO HABIA UN MURO O ALGUNA PROTECCION PARA QUE EL AGUA NO SE DERRAMARA Y FUERA A DAR HASTA LA HABITACION. VI UN INSECTO PARECIDO A UN TECUEJO... LA CAMA AUNQUE DIJERON QUE ERA MATRIMONIAL ESTABA MAS PEQUEÑA, Y DORMI CON EL TEMOR DE CAERME POR EL POCO ESPACIO PARA DORMIR. EL PERSONAL DE LA NOCHE MUY POCO AMABLE
Stayed 1 night in Sep 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Good location, good price for a very simple hotel. You got what you pay for
Stayed 1 night in Sep 2018
Verified review

2/10 Terrible

Extortion and Fraud - Attention Property Owners

Now that we are out of there and I’ve had the false review taken down I can tell you what really happened! We were put in an unfinished partially furnished room, you could see the springs through the sheets on the bed and there was an opening in the wall between the bathroom and the lobby where a full-grown man could easily fit through. I left a “check in review” then spoke with the manager who agreed that our reservation was for a better room after I showed her on the screen of my laptop. Before that they were trying to convince us that we were wrong. they had rented our room and we could move the next day. The next morning, the usual lady was behind the desk but also another lady we hadn’t seen before. The lady said they couldn’t move us to the new room until I wrote them a good review saying how wonderful the new room is, how excellent the staff are etc. Apparently, the owner received the check in review and was mad. She wasn’t kidding. She said that we would have to show her that we had written a good review or they weren’t going to let us in the room that we were supposed to be in in the first place! I said she was trying to hold us hostage and she said yes. We wrote review and returned to hotel, she took us to the new room. This was literally extortion. She should be fired. The new room wasn’t close to what we paid for. The kitchenette and dining area was an unplugged microwave on a shelf, general condition very poor. This place should be investigated by tourism board.
Stayed 3 nights in Aug 2018
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities, room comfort
Las camas son súper incómodas, el baño demasiado pequeño y solo si la pidas hay agua caliente, y no tienes ni siquiera lo que te promete el anuncio y siempre te quieren cambiar habitaciones más pequeñas
Stayed 2 nights in Aug 2018
Verified review

2/10 Terrible

Disliked: Property conditions & facilities, room comfort

Un hotel espantoso

Un hotel que excede exageradamente su precio a lo que ofrece. No cuenta ni siquiera con lo esencial en una habitacion. El baño no tiene ventana, solo un hueco que da a la recepcion. Ni siquiera una jabonera o un toallero donde puedas poner tus cosas. La habitacion solo tiene la cama y nada mas. Ademas es super ruidoso. No hay un momento en la noche en que no se respete el silencio. Sinceramente nada pero nada recomendado. No vale ni siquiera una cuarta parte de lo que cobran. El precio es un verdadero robo a cualquiera. Simplemente no lo recomiendo ni para una persona sola. Esta horrible.
Stayed 2 nights in Jul 2018
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
unfortunately, in that supposed hotel, good and kind people work, but also people without experience in the hotel industry work creating unpleasant moments for clients, and that was my case
Stayed 1 night in Jul 2018
Verified review

2/10 Terrible

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Desagradable

El costo es muy alto para los servicios que te ofrecen, las instalaciones sucias. En mi estancia no cambiaron las sábanas y las toallas. No lo recomiendo por ningún motivo!!!!
Stayed 2 nights in Jul 2018
Verified review

6/10 Okay

The location is great, although, the beds are too hard and the bathroom is way to small.
Stayed 1 night in Jul 2018
Verified review

6/10 Okay

Liked: Staff & service

No regreso

la experiencia en Guanajuato fue muy mala iniciando con el grupo de Expedia.com y con el hotel Frida, ya que no respetaron la reservación que tenia, estaba cansado de manejar y solo queria descansar y tenga que en hotel Frida no tenian conocimiento del mi alojamiento despues de una hora al telefono CON ATENCIÓN A CLIENTE EXPEDIA , me dieron una reserva en hoter San Carlo, el Hotel esta bien para los que van a su desmadre pero para personas que quieren descansar No, mucho Ruido en la zona un olor a garnacha desde que entras y a toda hora del día, no cuenta con estacionamiento una complicación ... NO ESTOY CONTENTO Y ME ARREPIENTO DE RESERVAR CON EXPEDIA.
Stayed 2 nights in Jul 2018
Verified review

8/10 Good

Hotel sencillo y funcional. Con todo lo básico y buen servicio del personal.
Stayed 1 night in Jun 2018
Verified review

2/10 Terrible

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
La única ventaja, es que está en el centro, pero como no tiene cochera; tendrás que pagar extra por pensión. El hotel es caro para lo que ofrece; sin amenidades de ningún tipo. Los colchones muy viejos e incómodos; con hoyos. El baño muy rústico.
Stayed 2 nights in Jun 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente ubicación, buen trato por parte del personal y habitaciones super amplias y muy limpio.
Stayed 1 night in May 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service

Lo necesario

El hotel es pequeño, la habitación es moderada, pero excelente servicio, por parte de la seguridad, de la recepción, casa comoda y televisión por cable siempre disponible. Lo unico negativo en condiciones es la regadera que no tiene cortina pero eso no evita para que tengas una gran estancia comoda... Finalmente excelente ubicación… Muy bueno, Gracias hotel San Carlo
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente, muy buen lugar para quedarse
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy buen lugar!

Muy buena experiencia hotel en pleno centro algo de ruido pero ya sabido. En general recomendado
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Buena ubicación, las personas que lo atienden muy amables, la cama un poco dura, estuve dos noches, y es un buen hotel en general.
Stayed 1 night in Mar 2018
Verified review

6/10 Okay

Disliked: Staff & service, property conditions & facilities, room comfort

es bueno si viajas solo

la localizacion esta excelente , en el centro , no gastas en taxi el camion pasa en frente dela central y te deja exactamente afurera del hotel y viceversa, muy bien ubicado pero la habitacion para pareja deja mucho que desear, y la cama super incomoda ,el colchon esta super feo
Stayed 1 night in Feb 2018
Verified review

6/10 Okay

Liked: Cleanliness, staff & service

Buena ubicación pero no dan lo que ofrecen

Por el lugar en que se encuentra es muy práctico moverte caminando, siempre y cuando solo sea tu estancia para llegar a dormir. No tiene estacionamiento, entonces debes de hacer un gasto adicional en eso.
Stayed 1 night in Jan 2018
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pésimo cuarto de hotel

No aceptamos el cuarto que nos asignaron en la azotea, con una cama en muy malas condiciones, las paredes sucias y mal olor. Decidimos no hospedarnos en el Hotel San Carlo, y no quisieron reembolsarnos ninguno de los cuatro noches que habíamos pagado.
Stayed 4 nights in Dec 2017
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nos encantó el hotel, la habitación que nos asignaron, padrísima, con dos recámaras, buena ubicación, trato amable, tranquilo, limpio, amplio, seguro, por supuesto que volvería a reservar!!! Recomendado ampliamente!
Stayed 3 nights in Dec 2017