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Hotel Chocolate Carruaje

Property class: 4.5

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Photo gallery for Hotel Chocolate Carruaje

Front of property - Hotel Chocolate Carruaje (Guanajuato)
A building with a brick facade, arched windows, and a balcony with potted plants. - Hotel Chocolate Carruaje (Guanajuato)
A rustic building with a stone facade, a wooden door, and a balcony with potted plants. - Hotel Chocolate Carruaje (Guanajuato)
A restaurant with wooden tables and chairs, large windows, and a tiled floor. - Hotel Chocolate Carruaje (Guanajuato)
A lobby with a stone wall, wooden doors, and a round table with a decorative vase and flowers. - Hotel Chocolate Carruaje (Guanajuato)
A swim-up bar, a poolside bar, and a free daily manager's reception are just a few of the amenities provided at Hotel Chocolate Carruaje. Treat yourself to spa services, such as a hot stone massage, a facial, or a manicure/pedicure. The on-site Mexican cuisine family restaurant, Las Carretas, offers breakfast, lunch, dinner, and pool views. Stay connected with free in-room WiFi, with speed of 50+ Mbps, and guests can find other amenities such as a rooftop terrace and a coffee shop/cafe.

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Double Room

A bedroom with a bed, a table with chairs, and a vase of flowers.

Deluxe Double Room

7.8 out of 10
Good
(9 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Classic Double Room

  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Quadruple Room

A hotel room with two beds, a TV, a dresser, a chair, and a window with curtains.

Superior Quadruple Room

7.4 out of 10
Good
(6 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Quadruple Room

A hotel room with two beds, a wooden door, and a nightstand with a lamp.

Classic Quadruple Room

9.6 out of 10
Exceptional
(4 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Room

A room with two beds, a wooden dresser, a chair, a television, and a door.

Family Room

7.6 out of 10
Good
(4 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

View all photos for Deluxe Quadruple Room

A hotel room with two beds, a wooden desk, a chair, and a red curtain.

Deluxe Quadruple Room

10.0 out of 10
Exceptional
(2 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

About the neighborhood

Located in Guanajuato, Hotel Chocolate Carruaje is connected to a shopping center. Alhondiga de Granaditas Museum and Bocamina San Ramon are cultural highlights, and travelers looking to shop may want to visit Hidalgo Market and Plaza Alaïa Guanajuato. Macrocenter I and Reforma Garden are also worth visiting. Take time off to check out the health/beauty spa in the area, or get some fresh air with adventures like hiking/biking trails nearby. Visit our Guanajuato travel guide
Map
Guanajuato-Dolores Hidalgo San Javier, km. 1, Guanajuato, GTO, 36020

What's nearby

  • A historic building with ornate architecture, a prominent staircase, and a clear blue sky with clouds.
    University of Guanajuato
    5 min drive - 1.2 miles
  • Macrocenter I
    3 min walk - 0.2 miles
  • Alhondiga de Granaditas Museum
    20 min walk - 1.0 mile
  • Alley of the Kiss
    4 min drive - 1.0 mile
  • Mummies Museum
    7 min drive - 1.7 miles

Getting around

  • Bajío Intl. Airport (BJX)
    36 min drive

Restaurants

  • Restaurante La Huerta Café
    5 min walk
  • Tacos don taco
    10 min walk
  • Hacienda El Fresno
    6 min walk
  • Restaurant Bar
    2 min walk
  • Birriería Tafoya
    8 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Las Carretas

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Conference center (323 square feet of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Aromatherapy
  • Facials
  • Hot stone massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Null
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible van parking

More

  • Communal living room
  • Designated smoking areas

Room amenities

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Restaurant dining guides

More

  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 500 per pet, per day, plus a deposit of MXN 1000 per stay
Service animals are welcome, and are exempt from fees
2 total pets
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Property payment types

  • American Express
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • Pet deposit: MXN 1000 per stay
  • Pet fee: MXN 500 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher

We should mention

Pool access available from 9:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Frequently asked questions

Does Hotel Chocolate Carruaje have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–9:00 PM.

Is Hotel Chocolate Carruaje pet-friendly?

Yes, this property allows pets (limit 2 total). There's a deposit of MXN 1000 per stay and a fee of MXN 500 per pet, per day. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Chocolate Carruaje?

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM.

What time is check-out at Hotel Chocolate Carruaje?

Check-out is at noon.

Where is Hotel Chocolate Carruaje located?

Situated in a shopping district, this luxury hotel is within a 10-minute walk of El Nopal Mine and Macrocenter I. Public Granary and Alhondiga de Granaditas Museum are also within 1 mi (2 km).

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Reviews

Hotel Chocolate Carruaje Reviews

7.4

Good

8.0

Cleanliness

7.8

Amenities

8.2

Staff & service

7.4

Property conditions & facilities
Rating 10 - Excellent. 73 out of 189 reviews
Rating 8 - Good. 47 out of 189 reviews
Rating 6 - Okay. 21 out of 189 reviews
Rating 4 - Poor. 26 out of 189 reviews
Rating 2 - Terrible. 22 out of 189 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Easy acces
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was close to downtown. Easy access and parking. Beautiful colors and views. Close to the mines to visit and panoramic drive. Close to gas station and grocery shops. Very quiet at night. Only the downside it was the bathroom size for the King size room.. the position of the toilet is very weird ...no space to sit on if you are a big person. The bed is good, and the shower space comfortable.
Stayed 7 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms and great staff
Stayed 3 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 1 night in Aug 2025
Verified review

8/10 Good

Liked: Cleanliness
Great
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 4 nights in Aug 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Super
Stayed 2 nights in Jul 2025
Verified review

4/10 Poor

Liked: Staff & service
.
Stayed 2 nights in Mar 2025
Verified review

4/10 Poor

Disliked: Amenities, property conditions & facilities
Not centered, 10 minute driving from the tour point. Rooms are basic, no temp control, USB port and hair drier. Breakfast is very limited coffee and pancake only. Lost breakfast ticket means no breakfast. Loud sound from the street and next room.
Stayed 1 night in Feb 2025
Verified review

2/10 Terrible

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Receptionist was rude from the start, not very approachable, and had to wait 15-20 minutes for my reserved room. She only pointed the building where we had our room at. We weren’t given any wifi information at the time of check in, only a remote for the TV. Mattress was very hard. I reserved for 4 people and there was ONE towel in the bathroom. Never returning as there is more hotels that are more accessible and comfortable for less.
Stayed 1 night in Oct 2025
Verified review

2/10 Terrible

Property said it was very close to multiple tourist attractions but onces arriving it was false, room was very far and a bit sketchy. There was no hot water or warm water at all we weren’t able to shower and no ac. Service was very poor
Stayed 1 night in Jun 2025
Verified review

2/10 Terrible

Disliked: Staff & service
They change the property witout telling me
Stayed 5 nights in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Difícil el acceso al estacionamiento, con lluvia se patinaba el vehículo. Tenía reserva en otro hotel de la cadena desde hace un año y no me notificaron que lo habían cerrado. La reserva seguía sin cambios en la app de expedía. Así que llegué y sorpresa que estaba cerrado. Lo pude resolver finalmente y me dieron hospedaje en otra unidad pero pudo haber arruinado mi viaje.
Stayed 2 nights in Oct 2026
Verified review

2/10 Terrible

Disliked: Staff & service
La habitación número 221 tenía mucho ruido y la señora no dejaba de gritar
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente lugar y excelente ubicación
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
La alberca era fría
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Está en muy buena ubicación
Stayed 1 night in Jul 2026
Verified review

2/10 Terrible

Disliked: Staff & service, amenities
Cancelaron mi reservación sin avisarme, cuando llegue la recepcionista fue muy grosera y no me ofrecieron soluciones.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy agradable estancia. Lindas instalaciones. Buena ubicación.
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien, pequeño problema su estacionamiento llega el momento que no tiene sobra ni un punto de el, será mejor un área techada, Porque el calor estaba sofocante. Buen servicio, excelente trato y buena ubicación.
Stayed 1 night in May 2026
Verified review

6/10 Okay

Ubicación no es centrica.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estacionamiento amplio y alberca aceptable para disfrutar el dia
Stayed 1 night in Apr 2026
Verified review

2/10 Terrible

Disliked: Property conditions & facilities
La propiedad ya es muy vieja y huele a humedad la verdad las habitaciones no son como en las foto reserve y al ver la habitación, mi familia y yo preferimos retirarnos y regresar a casa muy mala experiencia
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
La verdad, la atención fue buena, las camas incómodas, en lo personal bastantes deficiencias para mí comodidad, que para otras personas entiendo que podrían pasar por desapercibido
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien y muy limpia
Stayed 1 night in Mar 2026