See all properties

Hotel Chocolate Carruaje

4.5 star property

Choose dates to view prices

Photo gallery for Hotel Chocolate Carruaje

A building with arched windows and a balcony, surrounded by lush greenery and vibrant flowers. - Hotel Chocolate Carruaje (Guanajuato)
Breakfast, lunch, dinner served; Mexican cuisine, pool views - Hotel Chocolate Carruaje (Guanajuato)
View from property - Hotel Chocolate Carruaje (Guanajuato)
Reception - Hotel Chocolate Carruaje (Guanajuato)
Front of property - Hotel Chocolate Carruaje (Guanajuato)
A swim-up bar, a poolside bar, and a free daily manager's reception are just a few of the amenities provided at Hotel Chocolate Carruaje. Treat yourself to spa services, such as a facial, a manicure/pedicure, or a massage. The on-site Mexican cuisine family restaurant, Las Carretas, offers breakfast, lunch, dinner, and pool views. Stay connected with free in-room WiFi, with speed of 50+ Mbps, and guests can find other amenities such as a rooftop terrace and a coffee shop/cafe.

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Double Room

Deluxe Double Room | In-room safe, free WiFi

Deluxe Double Room

7.8 out of 10
Good
(9 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Classic Double Room

  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Quadruple Room

In-room safe, free WiFi

Superior Quadruple Room

7.2 out of 10
Good
(5 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Quadruple Room

In-room safe, free WiFi

Classic Quadruple Room

9.6 out of 10
Exceptional
(4 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Room

In-room safe, free WiFi

Family Room

7.6 out of 10
Good
(4 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

View all photos for Deluxe Quadruple Room

Deluxe Quadruple Room | In-room safe, free WiFi

Deluxe Quadruple Room

10.0 out of 10
Exceptional
(2 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

About the neighborhood

Located in Guanajuato, Hotel Chocolate Carruaje is connected to a shopping center. Alhondiga de Granaditas Museum and Regional Museum of Guanajuato Alhondiga are cultural highlights, and travelers looking to shop may want to visit Hidalgo Market and Plaza Alaïa Guanajuato. Take time off to check out the health/beauty spa in the area, or get some fresh air with adventures like hiking/biking trails nearby. Visit our Guanajuato travel guide
Map
Guanajuato-Dolores Hidalgo San Javier, km. 1, Guanajuato, GTO, 36020

What's nearby

  • Regional Museum of Guanajuato Alhondiga
    Regional Museum of Guanajuato Alhondiga
    20 min walk - 1.0 mile
  • Juarez Theater Guanajuato Mexico
    Juarez Theater
    7 min drive - 1.5 miles
  • Macrocenter I
    3 min walk - 0.2 miles
  • Alley of the Kiss
    4 min drive - 1.0 mile
  • Mummies Museum
    7 min drive - 1.7 miles

Getting around

  • Bajío Intl. Airport (BJX)
    36 min drive

Restaurants

  • Hacienda El Fresno
    6 min walk
  • Comedor Real
    1 min walk
  • Tacos don taco
    10 min walk
  • Restaurante La Huerta Café
    5 min walk
  • Mariscos "El Ausente
    13 min walk

About this property

Hotel Chocolate Carruaje

Luxury hotel connected to the convention center
At Hotel Chocolate Carruaje, you can look forward to a swim-up bar, a poolside bar, and a free daily manager's reception. Treat yourself to spa services, such as a facial, a manicure/pedicure, or a massage. The on-site Mexican cuisine family restaurant, Las Carretas, offers breakfast, lunch, dinner, and pool views. Stay connected with free in-room WiFi, with speed of 50+ Mbps, and guests can find other amenities such as a rooftop terrace and a coffee shop/cafe.
You'll also enjoy the following perks during your stay:
  • An outdoor pool along with sun loungers, pool umbrellas, and a swim-up bar
  • Free self parking
  • Tour/ticket assistance, wedding services, and barbecue grills
  • Meeting rooms, a porter/bellhop, and a front-desk safe
Room features
All 50 rooms include comforts such as free WiFi and safes.
Extra amenities include:
  • Bathrooms with showers and shampoo

Similar properties

Front of property
Hotel Castillo Santa Cecilia
Guanajuato
  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
7.6 out of 10, Good, 2,251 reviews
Hotel Castillo Santa Cecilia
Compare similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Las Carretas

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Conference center (323 square feet of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Aromatherapy
  • Facials
  • Hot stone massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible van parking

More

  • Communal living room
  • Designated smoking areas

Room amenities

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Restaurant dining guides

More

  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 500 per pet, per day, plus a deposit of MXN 1000 per stay
Service animals are welcome, and are exempt from fees
2 total pets
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Pet deposit: MXN 1000 per stay
  • Pet fee: MXN 500 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher

We should mention

Pool access available from 9:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hotel Chocolate Carruaje Hotel
Hotel Chocolate Carruaje Guanajuato
Hotel Chocolate Carruaje Hotel Guanajuato

Frequently asked questions

Does Hotel Chocolate Carruaje have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–9:00 PM.

Is Hotel Chocolate Carruaje pet-friendly?

Yes, this property allows pets (limit 2 total). There's a deposit of MXN 1000 per stay and a fee of MXN 500 per pet, per day. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Chocolate Carruaje?

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM.

What time is check-out at Hotel Chocolate Carruaje?

Check-out is at noon.

Where is Hotel Chocolate Carruaje located?

Situated in a shopping district, this luxury hotel is within a 10-minute walk of El Nopal Mine and Macrocenter I. Public Granary and Alhondiga de Granaditas Museum are also within 1 mi (2 km).

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Hotel Chocolate Carruaje Reviews

7.4

Good

8.0

Cleanliness

8.0

Amenities

8.2

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 69 out of 175 reviews
Rating 8 - Good. 41 out of 175 reviews
Rating 6 - Okay. 20 out of 175 reviews
Rating 4 - Poor. 26 out of 175 reviews
Rating 2 - Terrible. 19 out of 175 reviews

Reviews

Verified

10/10 Excellent

miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Easy acces
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Deisy

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms and great staff
Stayed 3 nights in May 2025
Verified

8/10 Good

Jose

Liked: Cleanliness
Great
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Heriberto

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 4 nights in Aug 2025
Verified

8/10 Good

Luz Maria Resendis

Liked: Cleanliness, staff & service, property conditions & facilities
Super
Stayed 2 nights in Jul 2025
Verified

2/10 Terrible

Karina

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Receptionist was rude from the start, not very approachable, and had to wait 15-20 minutes for my reserved room. She only pointed the building where we had our room at. We weren’t given any wifi information at the time of check in, only a remote for the TV. Mattress was very hard. I reserved for 4 people and there was ONE towel in the bathroom. Never returning as there is more hotels that are more accessible and comfortable for less.
Stayed 1 night in Oct 2025
Verified

4/10 Poor

Macario

Liked: Staff & service
.
Stayed 2 nights in Mar 2025
Verified

2/10 Terrible

faviola

Property said it was very close to multiple tourist attractions but onces arriving it was false, room was very far and a bit sketchy. There was no hot water or warm water at all we weren’t able to shower and no ac. Service was very poor
Stayed 1 night in Jun 2025
Verified

4/10 Poor

SOONGUN

Disliked: Amenities, property conditions & facilities
Not centered, 10 minute driving from the tour point. Rooms are basic, no temp control, USB port and hair drier. Breakfast is very limited coffee and pancake only. Lost breakfast ticket means no breakfast. Loud sound from the street and next room.
Stayed 1 night in Feb 2025
Verified

2/10 Terrible

Omar Escobar

Disliked: Staff & service
They change the property witout telling me
Stayed 5 nights in Jun 2025
Verified

6/10 Okay

Petra

Ubicación no es centrica.
Stayed 1 night in May 2026
Verified

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estacionamiento amplio y alberca aceptable para disfrutar el dia
Stayed 1 night in Apr 2026
Verified

2/10 Terrible

Jose Luis

Disliked: Property conditions & facilities
La propiedad ya es muy vieja y huele a humedad la verdad las habitaciones no son como en las foto reserve y al ver la habitación, mi familia y yo preferimos retirarnos y regresar a casa muy mala experiencia
Stayed 1 night in Apr 2026
Verified

6/10 Okay

Sergio

Liked: Cleanliness, staff & service
La verdad, la atención fue buena, las camas incómodas, en lo personal bastantes deficiencias para mí comodidad, que para otras personas entiendo que podrían pasar por desapercibido
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Jhair Jurggen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien y muy limpia
Stayed 1 night in Mar 2026
Verified

4/10 Poor

Pedro

Disliked: Cleanliness, amenities, property conditions & facilities
La alberca no funciona está vacía y sucia
Stayed 1 night in Mar 2026
Verified

4/10 Poor

Emmanuel

Disliked: Cleanliness, amenities, property conditions & facilities
No tenían servicio de alberca, lo cual fue muy molesto, ya que viene con niños pequeños para aprovechar esta amenidad. El hotel es un poco viejo y mal atendido.
Stayed 1 night in Mar 2026
Verified

6/10 Okay

Tomas

Liked: Cleanliness, staff & service, amenities
Mi hospedaje incluia desayuno diario y no fui notificado
Stayed 3 nights in Jan 2026
Verified

2/10 Terrible

RICARDO

Disliked: Cleanliness
Estuvieron trabajando a un lado de la habitación asi que bastante ruido, instalaciones incomodas, la TV no funcionaba
Stayed 2 nights in Jan 2026
Verified

2/10 Terrible

Doris

Disliked: Cleanliness, amenities, property conditions & facilities
Las paredes con mucha humedad y despintadas. Cucarachas gigantes en la regadera y clóset. Un olor espectrufacto penetrante. No pudimos terminar bien la noche aunque estábamos cansadisimos. No vale la pena. Las instalaciones de las habitaciones están pesimas, de tercer mundo.
Stayed 1 night in Jan 2026
Verified

2/10 Terrible

Israel

Disliked: Property conditions & facilities, room comfort
Muy austero
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

violeta

Liked: Cleanliness, amenities, property conditions & facilities
Excelente todo ..... Solo el ruido de arriba jaja pero todo excelente
Stayed 2 nights in Dec 2025
Verified

2/10 Terrible

Claudio David

Disliked: Amenities, property conditions & facilities
La habitación no era diferente al de las fotos, el colchón era una piedra, demasiado ruido del restaurante, olor a humedad, almohadas muy viejas
Stayed 3 nights in Dec 2025
Verified

4/10 Poor

Karla

Disliked: Staff & service, amenities, property conditions & facilities
Instalaciones muy básicas y en mal estado.
Stayed 1 night in Dec 2025