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Hotel Chocolate Carruaje

4.5 star property
Luxury hotel with free parking connected to the convention center in Guanajuato

Choose dates to view prices

Photo gallery for Hotel Chocolate Carruaje

Exterior
Reception
Breakfast, lunch, dinner served; Mexican cuisine, pool views
Reception
Outdoor pool, open 9:00 AM to 9:00 PM, pool umbrellas, sun loungers
A swim-up bar, a poolside bar, and a free daily manager's reception are just a few of the amenities provided at Hotel Chocolate Carruaje. Treat yourself to spa services, such as aromatherapy, a hot stone massage, or a facial. The on-site Mexican cuisine family restaurant, Las Carretas, offers breakfast, lunch, dinner, and pool views. Stay connected with free in-room WiFi, with speed of 50+ Mbps, and guests can find other amenities such as a rooftop terrace and a coffee shop/cafe.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Bar
  • Parking included
  • Spa
  • Pet friendly
  • Laundry

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Double Room

Deluxe Double Room | In-room safe, free WiFi

Deluxe Double Room

8.4 out of 10
Very good
(6 reviews)

Highlights

Flat-screen TV
Private bathroom
Daily housekeeping
Wardrobe or closet
In-room safe
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

Classic Double Room

Highlights

Flat-screen TV
Private bathroom
Daily housekeeping
Wardrobe or closet
In-room safe
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Quadruple Room

In-room safe, free WiFi

Superior Quadruple Room

7.0 out of 10
Good
(4 reviews)

Highlights

Private bathroom
Daily housekeeping
In-room safe
  • 18 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Quadruple Room

In-room safe, free WiFi

Classic Quadruple Room

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Flat-screen TV
Private bathroom
Daily housekeeping
Wardrobe or closet
In-room safe
  • 18 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Room

In-room safe, free WiFi

Family Room

7.6 out of 10
Good
(4 reviews)

Highlights

Flat-screen TV
Private bathroom
Daily housekeeping
Wardrobe or closet
In-room safe
  • 20 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

View all photos for Deluxe Quadruple Room

Deluxe Quadruple Room | In-room safe, free WiFi

Deluxe Quadruple Room

Highlights

Private bathroom
Daily housekeeping
In-room safe
  • 16 sq m
  • Sleeps 4
  • 2 Queen Beds

About the neighborhood

Map
Guanajuato-Dolores Hidalgo San Javier, km. 1, Guanajuato, GTO, 36020

What's nearby

  • Mummies Museum - 19 min walk - 1.0 mile
  • Alley of the Kiss - 2 min drive - 1.0 mile
  • Juarez Theater - 3 min drive - 1.2 miles
  • Union Garden - 3 min drive - 1.2 miles
  • University of Guanajuato - 3 min drive - 1.2 miles

Getting around

  • Bajío Intl. Airport (BJX) - 36 min drive

Restaurants

  • ‪Comedor Real - ‬1 min walk
  • ‪El Trompo de San Javier - ‬1 min walk
  • ‪El Jardín de los Milagros - ‬6 min walk
  • ‪Hacienda El Fresno - ‬6 min walk
  • ‪Casa Mercedes - ‬9 min walk

About this property

Hotel Chocolate Carruaje

Luxury hotel near Alley of the Kiss
At Hotel Chocolate Carruaje, you can look forward to a swim-up bar, a poolside bar, and a free daily manager's reception. Treat yourself to spa services, such as aromatherapy, a hot stone massage, or a facial. The on-site Mexican cuisine family restaurant, Las Carretas, offers breakfast, lunch, dinner, and pool views. Stay connected with free in-room WiFi, with speed of 50+ Mbps, and guests can find other amenities such as a rooftop terrace and a coffee shop/cafe.
You'll also enjoy the following perks during your stay:
  • An outdoor pool along with sun loungers, pool umbrellas, and a swim-up bar
  • Free self parking
  • Coffee/tea in the lobby, wedding services, and a porter/bellhop
  • Meeting rooms, concierge services, and luggage storage
Room features
All 50 rooms include comforts such as free WiFi and safes.
Extra amenities include:
  • Bathrooms with showers and shampoo

Similar properties

Front of property

Hotel Castillo Santa Cecilia

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
7.4 out of 10, Good, 2,035 reviews
Hotel Castillo Santa Cecilia

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Las Carretas

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Conference center (323 square feet of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Aromatherapy
  • Facials
  • Hot stone massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible van parking

More

  • Communal living room
  • Designated smoking areas

Room amenities

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Restaurant dining guides

More

  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 500 per pet, per day, plus a deposit of MXN 1000 per stay
Service animals are welcome, and are exempt from fees
2 total pets
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Pet deposit: MXN 1000 per stay
  • Pet fee: MXN 500 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed

We should mention

Pool access available from 9:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hotel Chocolate Carruaje Hotel
Hotel Chocolate Carruaje Guanajuato
Hotel Chocolate Carruaje Hotel Guanajuato

Frequently asked questions

Does Hotel Chocolate Carruaje have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–9:00 PM.

Is Hotel Chocolate Carruaje pet-friendly?

Yes, this property allows pets (limit 2 total). There's a deposit of MXN 1000 per stay and a fee of MXN 500 per pet, per day. Service animals are exempt from fees.

How much is parking at Hotel Chocolate Carruaje?

Self parking is free at this property.

What time is check-in at Hotel Chocolate Carruaje?

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM.

What time is check-out at Hotel Chocolate Carruaje?

Check-out is at noon.

Where is Hotel Chocolate Carruaje located?

Situated in a shopping district, this luxury hotel is within a 10-minute walk of El Nopal Mine and Macrocenter I. Public Granary and Alhondiga de Granaditas Museum are also within 1 mi (2 km).

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Reviews

Hotel Chocolate Carruaje Reviews

7.6

Good

8.2

Cleanliness

8.6

Amenities

8.2

Staff & service

8.4

Eco-friendliness

7.6

Property conditions & facilities
Rating 10 - Excellent. 59 out of 144 reviews
Rating 8 - Good. 35 out of 144 reviews
Rating 6 - Okay. 17 out of 144 reviews
Rating 4 - Poor. 21 out of 144 reviews
Rating 2 - Terrible. 12 out of 144 reviews

Reviews

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Stayed 1 night in Aug 2025

10/10 Excellent

Deisy

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms and great staff
Stayed 3 nights in May 2025

10/10 Excellent

miguel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Easy acces
Stayed 1 night in Jul 2025

8/10 Good

Luz Maria Resendis

Liked: Cleanliness, staff & service, property conditions & facilities
Super
Stayed 2 nights in Jul 2025

2/10 Terrible

Karina

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Receptionist was rude from the start, not very approachable, and had to wait 15-20 minutes for my reserved room. She only pointed the building where we had our room at. We weren’t given any wifi information at the time of check in, only a remote for the TV. Mattress was very hard. I reserved for 4 people and there was ONE towel in the bathroom. Never returning as there is more hotels that are more accessible and comfortable for less.
Stayed 1 night in Oct 2025

2/10 Terrible

Omar Escobar

Disliked: Staff & service
They change the property witout telling me
Stayed 5 nights in Jun 2025

2/10 Terrible

faviola

Property said it was very close to multiple tourist attractions but onces arriving it was false, room was very far and a bit sketchy. There was no hot water or warm water at all we weren’t able to shower and no ac. Service was very poor
Stayed 1 night in Jun 2025

4/10 Poor

Macario

Liked: Staff & service
.
Stayed 2 nights in Mar 2025

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Si todo muy bien solo un detalle el colchón era muy incómodo para dormir no pudimos descansar completamente
Stayed 3 nights in Oct 2025

10/10 Excellent

Evelyn yadira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atención
Stayed 2 nights in Oct 2025

10/10 Excellent

Guadalupe Garcia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien
Stayed 2 nights in Sep 2025

8/10 Good

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen servicio y lugar tranquilo, buena atención
Stayed 3 nights in Sep 2025

10/10 Excellent

Ani

Stayed 2 nights in Sep 2025

8/10 Good

Pedro

Stayed 2 nights in Sep 2025

8/10 Good

Pastor Jaime

Fácil de llegar una limpieza regular
Stayed 3 nights in Sep 2025

10/10 Excellent

HILDA AUREA GONZALEZ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La amabilidad del personal en especial del chico que te lleva a tu habitación 😁🌻 ya tienen pantallas más bonitas, nunca falta el gua caliente y tienen ventiladores para quienes aunque estamos en un lugar fresco jamás dejamos de tener calor 😄 gracias
Stayed 1 night in Sep 2025

8/10 Good

Maria de jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal muy amable, las almohadas muy blandas y el agua caliente tarda en salir. La taqueria muy sabrosos tacos y papas. La alberca limpia
En el restaurante del hotel, con el castillo al fondo
Stayed 5 nights in Sep 2025

8/10 Good

Luis Eduardo

Liked: Cleanliness, staff & service, amenities
El servicio del personal muy bueno, solo la habitación un poco incómoda en cuestión del clóset.
Stayed 2 nights in Sep 2025

4/10 Poor

Sergio

Disliked: Amenities
Muy descuidadas las instalaciones. No tienen televisor con cable La.alberca esta helada Comedor muy limitado
Stayed 1 night in Sep 2025

8/10 Good

Ismael

Liked: Cleanliness, staff & service, property conditions & facilities
La alberca mobiliario roto y agua muy fría falta de mantenimiento está en malas condiciones
Stayed 2 nights in Sep 2025

4/10 Poor

Sergio

Disliked: Cleanliness, property conditions & facilities
La zona es agradable
Stayed 1 night in Sep 2025

8/10 Good

PALOMA AYALA

Liked: Cleanliness, property conditions & facilities
Hermosooooo
Stayed 1 night in Sep 2025

10/10 Excellent

victor manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un trato amable
Stayed 2 nights in Sep 2025

8/10 Good

Uriel

Liked: Cleanliness, staff & service, amenities
Un lugar tranquilo para descansar, un poco descuidado las puertas y ventanas
Stayed 2 nights in Sep 2025

8/10 Good

José María

Disliked: Property conditions & facilities
Lo que no me gustó fue el baño, un jabón de muy mala calidad y la cortina del baño es horrible, parece de baños públicos
Stayed 2 nights in Sep 2025

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