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Hotel Chocolate Carruaje

4.5 star property
Luxury hotel with free parking connected to the convention center in Guanajuato

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Photo gallery for Hotel Chocolate Carruaje

Reception
Reception
Outdoor pool, open 9:00 AM to 9:00 PM, pool umbrellas, sun loungers
Front of property
Deluxe Quadruple Room | 1 bedroom, in-room safe, free WiFi

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Parking included
  • Pool
  • Spa
  • Pet friendly
  • Laundry

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Family Room

1 bedroom, in-room safe, free WiFi

Family Room

Highlights

Flat-screen TV
Separate bedroom
Private bathroom
Wardrobe or closet
In-room safe
Daily housekeeping
  • 20 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

Classic Double Room

Highlights

Flat-screen TV
Separate bedroom
Private bathroom
Wardrobe or closet
In-room safe
Daily housekeeping
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Quadruple Room

1 bedroom, in-room safe, free WiFi

Superior Quadruple Room

Highlights

Separate bedroom
Private bathroom
In-room safe
Daily housekeeping
  • 18 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Classic Quadruple Room

1 bedroom, in-room safe, free WiFi

Classic Quadruple Room

Highlights

Flat-screen TV
Separate bedroom
Private bathroom
Wardrobe or closet
In-room safe
Daily housekeeping
  • 18 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Quadruple Room

Deluxe Quadruple Room | 1 bedroom, in-room safe, free WiFi

Deluxe Quadruple Room

Highlights

Separate bedroom
Private bathroom
In-room safe
Daily housekeeping
  • 16 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Double Room

Deluxe Double Room | 1 bedroom, in-room safe, free WiFi

Deluxe Double Room

Highlights

Flat-screen TV
Separate bedroom
Private bathroom
Wardrobe or closet
In-room safe
Daily housekeeping
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Front of property

Hotel Castillo Santa Cecilia

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
7.4 out of 10, Good, 1,772 reviews
Hotel Castillo Santa Cecilia

About the neighborhood

Map
Guanajuato-Dolores Hidalgo San Javier, km. 1, Guanajuato, GTO, 36020

What's nearby

  • Regional Museum of Guanajuato Alhondiga - 19 min walk - 1.0 mile
  • Mummies Museum - 19 min walk - 1.0 mile
  • Alley of the Kiss - 2 min drive - 1.0 mile
  • Juarez Theater - 3 min drive - 1.2 miles
  • Union Garden - 3 min drive - 1.2 miles

Getting around

  • Bajío Intl. Airport (BJX) - 36 min drive

Restaurants

  • ‪El Lugar de la Pizza - ‬11 min walk
  • ‪Restaurante las Mercedes - ‬9 min walk
  • ‪Pollo Feliz - ‬9 min walk
  • ‪Hacienda el Fresno - ‬6 min walk
  • ‪Carajo Bar Gto - ‬3 min walk

About this property

Hotel Chocolate Carruaje

Luxury hotel near Alley of the Kiss
At Hotel Chocolate Carruaje, you can look forward to a swim-up bar, a poolside bar, and a free daily manager's reception. Treat yourself to spa services, such as a facial, a manicure/pedicure, or a massage. The on-site Mexican cuisine family restaurant, Las Carretas, offers breakfast, lunch, dinner, and pool views. Stay connected with free in-room WiFi, with speed of 50+ Mbps, and guests can find other amenities such as a rooftop terrace and a coffee shop/cafe.
You'll also enjoy the following perks during your stay:
  • An outdoor pool with sun loungers, pool umbrellas, and a swim-up bar
  • Free self parking
  • Tour/ticket assistance, wedding services, and barbecue grills
  • Meeting rooms, a porter/bellhop, and a front-desk safe
Room features
All 50 rooms include comforts such as free WiFi and safes.
Extra amenities include:
  • Bathrooms with showers and shampoo

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Las Carretas

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Conference center (323 square feet of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • Aromatherapy
  • Facials
  • Hot stone massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Front entrance ramp
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible van parking

More

  • Communal living room
  • Designated smoking areas

Room amenities

Bathroom

  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Restaurant dining guides

More

  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 500 per pet, per day, plus a deposit of MXN 1000 per stay
Service animals are welcome, and are exempt from fees
2 total pets
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Pet deposit: MXN 1000 per stay
  • Pet fee: MXN 500 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed

We should mention

Pool access available from 9:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hotel Chocolate Carruaje Hotel
Hotel Chocolate Carruaje Guanajuato
Hotel Chocolate Carruaje Hotel Guanajuato

Frequently asked questions

Does Hotel Chocolate Carruaje have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–9:00 PM.

Is Hotel Chocolate Carruaje pet-friendly?

Yes, this property allows pets (limit 2 total). There's a deposit of MXN 1000 per stay and a fee of MXN 500 per pet, per day. Service animals are exempt from fees.

How much is parking at Hotel Chocolate Carruaje?

Self parking is free at this property.

What time is check-in at Hotel Chocolate Carruaje?

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM.

What time is check-out at Hotel Chocolate Carruaje?

Check-out is at noon.

Where is Hotel Chocolate Carruaje located?

Situated in a shopping district, this luxury hotel is within a 10-minute walk of El Nopal Mine and Macrocenter I. Public Granary and Alhondiga de Granaditas Museum are also within 1 mi (2 km).

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Hotel Chocolate Carruaje Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 20 out of 63 reviews
Rating 8 - Good. 16 out of 63 reviews
Rating 6 - Okay. 9 out of 63 reviews
Rating 4 - Poor. 14 out of 63 reviews
Rating 2 - Terrible. 4 out of 63 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

8.4/10

Amenities

7.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Deisy

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms and great staff
Stayed 3 nights in May 2025

4/10 Poor

Macario

Liked: Staff & service
.
Stayed 2 nights in Mar 2025

10/10 Excellent

Monica Guadalupe

Liked: Cleanliness, amenities, property conditions & facilities
Excelente servicio
Stayed 1 night in May 2025

4/10 Poor

isaac abdiel martinez

Disliked: Cleanliness, property conditions & facilities
No me agrado que las fotos nada que ver con la realidad
Stayed 1 night in May 2025

2/10 Terrible

Joshua

Liked: Cleanliness, staff & service
Se les fue la luz dos días, tuve tres días con agua fría
Stayed 5 nights in May 2025

10/10 Excellent

Aileen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La propiedad se encontraba en buen estado, tampoco se nos limito la hora de entrada ni nada:)
Stayed 1 night in May 2025

8/10 Good

Juan Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

8/10 Good

Luis

Liked: Staff & service, amenities, property conditions & facilities
Las instalaciones son muy bonitas, el servicio al cliente es muy bueno y el precio es muy accesible.
Stayed 2 nights in May 2025

8/10 Good

Marcela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo bien, el trato, la rapidez en atender e instalaciones
Stayed 1 night in May 2025

6/10 Okay

Esteban

Liked: Staff & service
Disliked: Amenities
Desayuno muy limitado y caro.
Stayed 2 nights in Apr 2025

2/10 Terrible

Beatriz Yaquelin

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Muy terrible la recepcionista nos puso en un cuarto hasta arriba del cerro y venía un adulto mayor se enojo cuando quisimos cambiarnos, no hay agua caliente, el desayuno no vale para los menores solo te dan unos Hot cakes y lo que venden ahí es demaciado caro y son los del restaurante muy lentos, don pedro es del personal muy amable qué siempre nos estuvo apoyando mucho más que la misma encargada muy atento en todo debería de decir que fue el más amable de la estancia.... Las que limpian las habitaciones también super amables.
Stayed 3 nights in Apr 2025

4/10 Poor

Grizel

Disliked: Cleanliness, staff & service, property conditions & facilities
La alberca super pequeña, la habitación sencilla, no caía agua para bañarse. Nada que ver con lo que aparecía en las fotografías.
Stayed 1 night in Apr 2025

4/10 Poor

Jhankarlo

Liked: Amenities, property conditions & facilities
El lugar es bonito, con una estética agradable y un ambiente acogedor. Sin embargo, las condiciones de confort dejaron mucho que desear. A pesar del calor, ninguna ventana se podía abrir, lo que hacía que la ventilación fuera insuficiente. Además, el ventilador disponible solo arrojaba aire caliente, lo que dificultaba descansar. Las camas resultaron ser bastante duras y las almohadas incómodas, lo que hizo que dormir fuera complicado. A pesar de estos inconvenientes, quiero destacar la amabilidad del personal, quienes siempre estuvieron atentos y brindaron un trato excepcional.
Stayed 4 nights in Apr 2025

8/10 Good

Abel

Liked: Property conditions & facilities
Ninguna en particular
Stayed 3 nights in Apr 2025

6/10 Okay

Oscar

Liked: Cleanliness
Disliked: Staff & service
Los niños moldeados son muy antipáticos, muy aprovechados y lentos
Stayed 1 night in Apr 2025

10/10 Excellent

Jorge Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente , solo falta mejorar su servicio de desayunos
Stayed 2 nights in Apr 2025

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solo un poco mas seguridad en la.puerta del cuerto
Stayed 5 nights in Apr 2025

8/10 Good

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
Excelente atención del personal, agradables, amables y atentos. Cercanos a tiendas de conveniencia, la cocina del restaurante deliciosa al igual que los tacos que están en el lugar
Stayed 3 nights in Apr 2025

8/10 Good

Joseaugusto

Liked: Cleanliness, staff & service, amenities
En general está en buena ubicación, tiene estacionamiento, te consiguen transporte confiable, etc
Stayed 1 night in Apr 2025

2/10 Terrible

JORGE EDUARDO

Todo se escucha, el desayuno muy malo y el agua sale fría.
Stayed 1 night in Apr 2025

10/10 Excellent

Mayda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó la estancia, fueron muy amables y atentos en las necesidades que teniamos
Stayed 1 night in Apr 2025

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un lugar súper bonito, y no está tan retirado del centro.
Stayed 1 night in Apr 2025

8/10 Good

Catalina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cumple con necesario para descasar y el estacionamiento es amplio
Stayed 1 night in Apr 2025

10/10 Excellent

FRANCISCO J DOLORES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atención de todo el personal , Tanto en recepción como en restaurante , todos muy atentos !! El hotel muy bonito, se respira tranquilidad!!
Stayed 2 nights in Mar 2025

8/10 Good

Ximena

Liked: Staff & service
Disliked: Cleanliness
Las camas estan muy duras,
Stayed 1 night in Mar 2025