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Hotel Balcón del Cielo

3.0 star property
Travelers wander Guanajuato's cobblestone streets before returning to a welcoming retreat where staff speak multiple languages to assist with local recommendations

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Photo gallery for Hotel Balcón del Cielo

Superior Studio Suite, 2 Queen Beds, Balcony | Hypo-allergenic bedding, iron/ironing board, free WiFi, bed sheets - Hotel Balcón del Cielo (Guanajuato)
Room, 1 Double Bed, Balcony, City View | View from room - Hotel Balcón del Cielo (Guanajuato)
Room, 2 Double Beds, City View | Hypo-allergenic bedding, iron/ironing board, free WiFi, bed sheets - Hotel Balcón del Cielo (Guanajuato)
Front of property - Hotel Balcón del Cielo (Guanajuato)
Superior Double Room, 2 Queen Beds, Balcony, City View | Hypo-allergenic bedding, iron/ironing board, free WiFi, bed sheets - Hotel Balcón del Cielo (Guanajuato)
Hotel Balcón del Cielo offers a convenient base near Union Garden. Guests love the prime location with shopping steps away and the on-site restaurant for dining. Attentive staff helps navigate the area, and in-room WiFi keeps everyone connected.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Restaurant
  • Breakfast available
  • Parking available
  • Housekeeping
  • 24/7 front desk

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Superior Studio Suite, 2 Queen Beds, Balcony

Superior Studio Suite, 2 Queen Beds, Balcony | Hypo-allergenic bedding, iron/ironing board, free WiFi, bed sheets

Superior Studio Suite, 2 Queen Beds, Balcony

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Room, 1 Double Bed, Balcony, City View

Room, 1 Double Bed, Balcony, City View | Hypo-allergenic bedding, iron/ironing board, free WiFi, bed sheets

Room, 1 Double Bed, Balcony, City View

8.8 out of 10
Excellent
(6 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Room, 2 Double Beds, City View

Room, 2 Double Beds, City View | Hypo-allergenic bedding, iron/ironing board, free WiFi, bed sheets

Room, 2 Double Beds, City View

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Superior Double Room, 1 King Bed, Balcony, City View

Superior Double Room, 1 King Bed, Balcony, City View | Hypo-allergenic bedding, iron/ironing board, free WiFi, bed sheets

Superior Double Room, 1 King Bed, Balcony, City View

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Superior Double Room, 2 Queen Beds, Balcony, City View

Superior Double Room, 2 Queen Beds, Balcony, City View | Hypo-allergenic bedding, iron/ironing board, free WiFi, bed sheets

Superior Double Room, 2 Queen Beds, Balcony, City View

7.0 out of 10
Good
(4 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Superior Double Room, 2 Double Beds

Superior Double Room, 2 Double Beds | Hypo-allergenic bedding, iron/ironing board, free WiFi, bed sheets

Superior Double Room, 2 Double Beds

  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed | Hypo-allergenic bedding, iron/ironing board, free WiFi, bed sheets

Superior Room, 1 Queen Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

About the neighborhood

Located in Guanajuato, Hotel Balcón del Cielo is in the city center. San Gabriel de Barrera Ex-Hacienda Museum and Juarez Theater are cultural highlights, and some of the area's notable landmarks include Alley of the Kiss and Monument to Christ the King. Guanajuato Funicular and Union Garden are two other places to visit that come recommended. Visit our Guanajuato travel guide
Map
Carretera Panoramica Pipila S/N, Colonia Centro, Guanajuato, GTO, 36000

What's nearby

  • Juarez Theater Guanajuato Mexico
    Juarez Theater
    3 min walk - 0.2 miles
  • Guanajuato City historic center. Colorful homes built on hillside. Guanajuato State, Mexico.
    Union Garden
    3 min walk - 0.2 miles
  • Campus and buildings of the University of Guanajuato (Universidad de Guanajuato)
    University of Guanajuato
    5 min walk - 0.3 miles
  • Alley of the Kiss
    5 min walk - 0.3 miles
  • Hidalgo Market
    9 min walk - 0.5 miles

Getting around

  • Bajío Intl. Airport (BJX)
    31 min drive

Restaurants

  • Casa Valadez Anfitrión & Gourmet
    7 min walk
  • La Trattoria Ristorante Italiano
    7 min walk
  • La Catrina
    7 min walk
  • La Vela
    8 min walk
  • Alonso 10 Hotel Boutique & Arte
    9 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Uncovered self parking on site (MXN 200 per night)

Food and drink

  • Daily continental breakfast available 7:00 AM to 11:00 AM for a fee: MXN 350 per person
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Shopping mall
  • TV in common areas

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 steps to reach entrance
  • Upper floors accessible by stairs only

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately MXN 350 per person
  • Uncovered self parking fee: MXN 200 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators

Frequently asked questions

Is Hotel Balcón del Cielo pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for MXN 200 per night.

What time is check-in at Hotel Balcón del Cielo?

Check-in start time: 3 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Hotel Balcón del Cielo?

Check-out is at 11:00 AM.

Where is Hotel Balcón del Cielo located?

Located in Zona Centro, this hotel is steps from Guanajuato Funicular and Juarez Theater. Alley of the Kiss and Union Garden are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Balcón del Cielo Reviews

9.0

Wonderful

9.2

Cleanliness

9.2

Location

9.2

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 167 out of 254 reviews
Rating 8 - Good. 56 out of 254 reviews
Rating 6 - Okay. 18 out of 254 reviews
Rating 4 - Poor. 8 out of 254 reviews
Rating 2 - Terrible. 5 out of 254 reviews

Reviews

Verified

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location friendly front desk staff.
Stayed 1 night in May 2026
Verified

10/10 Excellent

Scarlet

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was super friendly helped us find a personal driver for our trip and were able to do an early check-in at 5 AM which we appreciated. The staff was all super professional and helpful. Not to mention the view in this place is amazing. I would recommend staying here the only downside was it not having an ice machine, which is understandable. Overall would recommend staying here !
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was perfect, the views were great and the closeness to the funicular allowed us to quickly arrive at the center of Guanajuato. This is the perfect location.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Hector

Liked: Cleanliness, amenities, property conditions & facilities
Amazing view!
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

victor

Liked: Cleanliness, amenities, property conditions & facilities
My room was very clean the bed was a little stiff but adequate. Staff was very polite and friendly also very helpful. I enjoyed my stay there
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

Cornelio

Liked: Cleanliness, amenities, property conditions & facilities
The room was perfectly
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
So cute and breathtaking views
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

Fernando A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superlativo location do not expect great Food Service but it is located very near downtown thanks to a funicular very handy that works from 9am to 10pm
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

cesar joel

Liked: Cleanliness, amenities, property conditions & facilities
It has very nice facilities, very clean and quiet, as well as a beautiful view of the city and very good service.
Stayed 1 night in Jan 2025
Verified

8/10 Good

Kathleen

Liked: Cleanliness, property conditions & facilities
Very nice clean rooms but so worth it with the beautiful view!
Stayed 3 nights in Sep 2023
Verified

8/10 Good

Armando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall this place is a pleasant place to stay with lots of benefits. The biggest benefit is having VIP access to the funicular. Rooms were kept tidy daily and staff was friendly. Location is perfect, with lots of places nearby to see and dine in.
Stayed 6 nights in Nov 2024
Verified

8/10 Good

Silvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AC was perfect. Has heat and cold, balcony view was absolutely amazing! Parking is charged separately, and located close to the hotel (I would consider it upstairs); the hotel itself is where the trolley that takes you up and down is. The only kind of downside was the trick to the hot water. You need to open the water faucet and leave it in the middle position for 5 minutes otherwise the water will remain ice cold and there's no in between, it switches from ice cold to boiling hot. But. It's manageable so long as you're not showering over 20 minutes.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Siavash

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service. Staff members were very helpful.
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

MIRNA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an incredible experience!! I would definitely stay again. Love the Funicular availability to guest, fast and friendly check-in and staff.
Stayed 1 night in Dec 2023
Verified

8/10 Good

Claudia

Liked: Cleanliness
Convinient transportation
Stayed 6 nights in Apr 2025
Verified

10/10 Excellent

YUKA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As this hotel located nearby pipila, from the balcony views are awesome. Also easy to access the reception. I really enjoyed staying balcony all day long.
Stayed 1 night in Sep 2023
Verified

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good place to stay in Guanajuato

Good hotel at TOP of Funicular. A bit hard to find if arriving by car. Parking is the Monumento de Pipila parking - quite inexpensive. If you like staying out later than 9pm, then get ready to walk up the funicular (not an issue for us). Bring earplugs as hotel is in a public area and can be somewhat noisy.
Stayed 2 nights in Oct 2024
Verified

8/10 Good

Thomas

Liked: Property conditions & facilities
Great views. Noise from town could be heard despite distance. Funicular passes made the location work well for us. Carrying luggage up 3 flights to get early Uber before staf arrived was toug.
Stayed 2 nights in Nov 2024
Verified

10/10 Excellent

Jesus

Liked: Cleanliness, amenities, property conditions & facilities
This property is located up the hill so ensure you plan your day around the schedule of the funicular (trolley thing that transports you from the central area up to the hotel, which is next door to Monumento Al Pipila). The hotel does give you a complementary pass so you get priority and unlimited trips. We didn't find this to be an issue. We did have to take the callejones (side streets with stairs) up to the hotel in the evening. We never had an issue but it could be a risky area at night, even though there are cameras and lighting. Another minor thing is that we did have to wait to get into the hotel a couple evenings as there was no one at the desk and they locked the front door. Within 15 minutes someone did eventually come. The room was large, clean, and more quiet as you were a distance from the downtown area. The views from the room were amazing, as you could see the beautiful colours of Guanajuato!
Stayed 3 nights in Nov 2024
Verified

6/10 Okay

Aaron

Liked: Cleanliness, property conditions & facilities
Staff is friendly, location is great with low city noise, access is a challenge, avoid breakfast. The location is great if you want to stay away from the noise of the people and activities going on in the city and still be very close to everything. The downside is the access to the hotel, if you come from the city's downtown (which will be the case most of the time), you have to use the funicular (cable car), the hotel will give you priority passes which will help you avoid the lane. But, beware, it closes at 9:40pm and 8:40 in the weekends, so you'll have to walk your way up, and is a steep climb with very dark and lonely alleys. So if you plan to visit town at night, you'll have to Uber or climb. The easiest access for your transport to the airport will be up, at Pipila's monument, and that's another set of stairs to climb, and no bellboy, at least none available when we requested help. So be ready to climb 4 sets of stair carrying luggage. If you get to the lobby after 2pm and want coffee, you'll only find cold coffee, not one day during our 7 nights was there hot coffee available. We requested 2 extra towels on day one, and had to remind front desk until we got them at the third day. We ran out of cable TV for a couple of days and no one knew why or how to fix it, it just came back couple days later. We opted for breakfast included, and is not bad, but don't expect variaty, the same every day, chilaquiles with some protein, sweet bread and juice and cofee.
Verified

10/10 Excellent

Viridiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it had the most amazing view! and the staff was super friendly!! loved it!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Cornelio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it I I recommended
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing bad at this property is a parking lot you gotta walk to the hotel like maybe half a mile to get to the hotel
Stayed 1 night in May 2026
Verified

8/10 Good

Jose

Liked: Property conditions & facilities
Good nice
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Francisco

Liked: Amenities, property conditions & facilities
Clean room
Stayed 1 night in Apr 2026