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Krystal Urban Guadalajara

Property class: 3.5

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Photo gallery for Krystal Urban Guadalajara

A modern hotel entrance with a glass facade, outdoor seating area, and a staircase leading to the lobby. - Krystal Urban Guadalajara (Guadalajara)
A modern building with a glass facade and a sign reading "KRYSTAL URBAN." - Krystal Urban Guadalajara (Guadalajara)
A spacious lobby with a high ceiling, a central seating area, and a large bookshelf. - Krystal Urban Guadalajara (Guadalajara)
A modern interior with a central escalator, glass panels on the walls, and a patterned ceiling. - Krystal Urban Guadalajara (Guadalajara)
A modern hotel room with a large bed, a desk, and a chair. There is a view of the city through large windows. - Krystal Urban Guadalajara (Guadalajara)
Located close to Minerva Roundabout and US Consulate General Guadalajara, Krystal Urban Guadalajara provides a terrace, a coffee shop/cafe, and dry cleaning/laundry services. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a 24-hour gym.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym
  • Breakfast available

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Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Room

A modern hotel room with a large bed, wooden headboard, and a dark wall with bokeh lights.

Standard Room

9.0 out of 10
Wonderful
(58 reviews)
  • City view
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

A hotel room with two beds, a nightstand with a phone and a lamp, and a cityscape view through sheer curtains.

Standard Double Room

9.2 out of 10
Wonderful
(101 reviews)
  • City view
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 2 Double Beds

A modern hotel room with a large bed, wooden headboard, and a dark wall with bokeh lights.

Junior Suite, 2 Double Beds

9.0 out of 10
Wonderful
(18 reviews)
  • City view
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Located in Guadalajara, Krystal Urban Guadalajara is in the city center. Minerva Roundabout and Basilica de Zapopan are notable landmarks, and travelers looking to shop may want to visit Andares Shopping Center. Looking to enjoy an event or a game? See what's going on at Jalisco Stadium or Akron Stadium. Visit our Guadalajara travel guide
Map
Av. Lopez Cotilla 2077, Arcos Vallarta, Guadalajara, JAL, 44130

What's nearby

  • A brightly lit archway with arches and columns, illuminated in red and white.
    Los Arcos de Guadalajara
    7 min walk - 0.4 miles
  • A fountain with a statue in the center, surrounded by buildings and a clear sky.
    Minerva Roundabout
    10 min walk - 0.6 miles
  • A pedestrian plaza with patterned tiles, trees, and buildings in the background.
    Avienda Chapultepec
    19 min walk - 1.0 mile
  • Applicant Service Center
    14 min walk - 0.8 miles
  • Midtown Jalisco
    6 min drive - 1.7 miles

Getting around

  • Mexicaltzingo Station
    4 min drive
  • Don Miguel Hidalgo y Costilla Intl. Airport (GDL)
    46 min drive

Restaurants

  • Café P’al Real
    1 min walk
  • Royal Yak
    2 min walk
  • Chili's Grill & Bar
    3 min walk
  • Super Salads
    1 min walk
  • Starbucks
    3 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 305 for adults and MXN 218 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • 24-hour gym

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 14 floors
  • At least 80% organic food
  • Banquet hall
  • Built in 2015
  • Comprehensive food waste policy
  • Designated smoking areas
  • Double-glazed windows
  • Locally sourced food prioritized
  • Locally-owned and organized tours and activities
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bed sheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Early check-in subject to availability
Early check-in fee: MXN 400
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MXN 500

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 305 for adults and MXN 218 for children
  • Early check-in fee: MXN 400 (subject to availability)
  • Late check-out fee: MXN 500 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Is Krystal Urban Guadalajara pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Krystal Urban Guadalajara?

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM. Early check-in is available for a fee of MXN 400 (subject to availability). After-hours check-in is not available.

What time is check-out at Krystal Urban Guadalajara?

Check-out is at noon. Late check-out is available for MXN 500 (subject to availability).

Where is Krystal Urban Guadalajara located?

Located in Zona Minerva, this hotel is 0.5 mi (0.8 km) from Minerva Roundabout and within 3 mi (5 km) of US Consulate General Guadalajara and Expo Guadalajara. Guadalajara Cathedral and Andares Shopping Center are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Krystal Urban Guadalajara Reviews

9.2

Wonderful

9.0

Cleanliness

9.0

Amenities

9.4

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 1190 out of 1629 reviews
Rating 8 - Good. 259 out of 1629 reviews
Rating 6 - Okay. 106 out of 1629 reviews
Rating 4 - Poor. 35 out of 1629 reviews
Rating 2 - Terrible. 39 out of 1629 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is really clean in and out. The location you’re right in the middle of Everything bars and clubs.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very important close to all the night live. Bars and clubs perfect everything you need is in there clean and very spacious..
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, friendly staff and good location.
Stayed 5 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, Friendly staff and good location
Stayed 5 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall I had a good stay at this hotel , the room was spacious and the staff friendly. The location of the hotel is excellent, safe and quiet. A great hotel when you go to Guadalajara for business. I would start here again.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, great location
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Excellent service, location and amenities. Thank you for a very pleasant stay.
Stayed 5 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Quite and safe location .
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service the personnel and the cleaning room were unique
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
It was clean and in a perfect spot to go everywhere. The service was awesome.
Stayed 5 nights in Feb 2026
Verified review

8/10 Good

Liked: Property conditions & facilities
staff was very courteous. Especially the concierge who was very helpful and super friendly
Stayed 3 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Coffee maker was broken. Coffee shop in the lobby was closed . Room Service number was ringing busy. Everything else was great. Guillermo the bellboy was great help! Friendly and went out of his way to make sure we had everything we needed.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Clean room
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Staff & service, amenities, property conditions & facilities
I liked the location of the hotel, there were a lot of places to go out and eat and even order online, the room was nice however the WiFi signal was not working properly in our room and it seemed like it hasn’t been swept and there was a cleaning towel rolled with the bed sheets so that was not a nice thing to find.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Clean room
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didnt had a chance to enjoy the amenities due my itinerary. However the staff and restaurant attention was great! Specially the waiter captian in the mornings was always pending my baby had her fruits ready!
Stayed 5 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
I have to say Isaiah may a great impression remembering me and my wife from out past visits . He greeted us with a warm welcome to the hotel while helping immediately to unload our luggage and bags for us to check in . I have to say regardless of us being long long time clients with Krystal . This hotel overall is great from start to finish . I have to say room was very clean like always . Alondra was very helpful too my helping book my ride to the airport. Thanks for the awesome stay and hospitality.
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities
The staff were friendly, and the room was clean. The only thing I was a little scared of was the shaking when using the elevator. I hope they fix it soon. Also, there was a slight smell of cigarette smoke throughout the building. It probably came from outside.
Stayed 2 nights in Jan 2026
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness
Room was ok, spacious. It was a bit dirty when we received it. we found some hair sittinf in the shower also the sink appeared to be clogged. The nd the carpet on the hallways are very dirty. I used to stay here before but unfortunately not recommended anymore.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location and the staff were very helpful
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and staff were exceptional
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, very friendly and helpful staff, and good breakfast buffet!
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great business hotel
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place, beautiful area.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente hotel
Stayed 1 night in May 2026