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Hotel Santo Santiago

Property class: 3

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Photo gallery for Hotel Santo Santiago

A courtyard with a stone staircase, a wooden table, and chairs. - Hotel Santo Santiago (Tonalá)
A spacious living area with a tiled floor, a wooden reception desk, a staircase leading to an outdoor area, and a large mirror on the wall. - Hotel Santo Santiago (Tonalá)
A bar area with a stone wall, wooden bar counter, and shelves with bottles. - Hotel Santo Santiago (Tonalá)
A restaurant with stone walls, wooden tables, and a tiled floor. - Hotel Santo Santiago (Tonalá)
A courtyard with a fountain, a tree with yellow fruits, and a staircase leading to a building with red walls. - Hotel Santo Santiago (Tonalá)
Free continental breakfast, a terrace, and an art gallery on site are just a few of the amenities provided at Hotel Santo Santiago. Treat yourself to spa services, such as a hot stone massage, a body treatment, or a body scrub. Free in-room WiFi is available to all guests, along with a shopping mall on site and a garden.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Breakfast included
  • Spa
  • Parking included
  • Free WiFi
  • Business services
  • Housekeeping

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Standard Room

A hotel room with a large bed, a decorative wall panel, a nightstand, a lamp, and a window with curtains.

Standard Room

9.2 out of 10
Wonderful
(11 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room

A hotel room with a bed, a painting on the wall, a lamp, and a window with curtains.

Double Room

8.4 out of 10
Very good
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 1 Twin Futon

View all photos for Quadruple Room, 2 Double Beds

A hotel room with two beds, a ceiling fan, a window with red curtains, and a tiled floor.

Quadruple Room, 2 Double Beds

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Room

A bedroom with a bed, a bedside table, a mirror, and a wall with colorful glass plates.

Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room

A bedroom with a wooden headboard, a bed with white bedding and orange pillows, a floor lamp, and a wall-mounted artwork.

Double Room

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Quadruple Room

A hotel room with two beds, a ceiling fan, a window with red curtains, and a tiled floor.

Quadruple Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds

View all photos for Twin Room

A room with two beds, a nightstand with a lamp, and a decorative headboard.

Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

About the neighborhood

Located in Tonala Centro, a neighborhood in Tonalá, Hotel Santo Santiago is in a shopping district and near the airport. Minerva Roundabout and Basilica de Zapopan are notable landmarks, and travelers looking to shop may want to visit Plaza Forum Tlaquepaque and Andares Shopping Center. Looking to enjoy an event or a game? See what's going on at Jalisco Stadium or Telmex Auditorium. Visit our Tonalá travel guide
Map
314 Calle Benito Juárez, Colonia Centro, Tonalá, JAL, 45400

What's nearby

  • A large cathedral with two tall spires and a dome, surrounded by trees and streetlights.
    Guadalajara Cathedral
    32 min drive - 9.2 miles
  • An aerial view of a city with a large stadium, dense residential areas, and a prominent round building.
    Jalisco Stadium
    35 min drive - 10.7 miles
  • A modern building with a glass facade and a sign for Expo Forestal.
    Expo Guadalajara
    39 min drive - 12.3 miles
  • Casa Historica
    4 min drive - 1.2 miles
  • US Consulate General Guadalajara
    45 min drive - 12.5 miles

Getting around

  • Río Nilo Station
    7 min drive
  • Don Miguel Hidalgo y Costilla Intl. Airport (GDL)
    33 min drive

Restaurants

  • Little Caesar's Pizza Tonalá
    7 min walk
  • El Cafecito De Tonalá
    5 min walk
  • Mariscos El Arandense
    6 min walk
  • KFC
    5 min walk
  • Birria el Primo
    7 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Free covered self parking on site
  • Limited onsite self parking (max 4 spaces per unit)

Food and drink

  • Free continental breakfast available daily 9:00 AM to 11:00 AM
  • Coffee and tea in common areas
  • Couples/private dining

Things to do

  • Art gallery
  • Shopping mall

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Garden
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology

Accessibility

  • No elevator
  • Tile flooring in public areas

More

  • 4 buildings
  • Designated smoking areas

Room amenities

Bedroom

  • Bed sheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

More

  • Ceiling fan
  • Iron/ironing board on request
  • Portable fan

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property enforces quiet hours from 10:00 PM to 9:00 AM
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Parking height restrictions apply

Frequently asked questions

Is Hotel Santo Santiago pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Santo Santiago?

Check-in start time: 2:00 PM; Check-in end time: midnight.

What time is check-out at Hotel Santo Santiago?

Check-out is at noon.

Where is Hotel Santo Santiago located?

Located in Tonala Centro, this hotel is within 6 mi (10 km) of Refuge Cultural Center, La Luz del Mundo Temple, and San Pedro Parish. Tlaquepaque Letters and Plaza Forum Tlaquepaque are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Santo Santiago Reviews

8.4

Very Good

8.6

Cleanliness

8.2

Location

9.0

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 188 out of 355 reviews
Rating 8 - Good. 97 out of 355 reviews
Rating 6 - Okay. 39 out of 355 reviews
Rating 4 - Poor. 13 out of 355 reviews
Rating 2 - Terrible. 18 out of 355 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Excellent staff went out of their way to help us with special request
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Love the vibe and excellent service
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Very nice costumer service clean place very comfortable
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Amenities
Very traditional and cozy hotel. Excellent staff and very clean rooms. Very good location.
Stayed 3 nights in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was our 4th stay, we absolutely love the location, the staff, cleanliness. We will definitely go back again in
Stayed 2 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous place, so quaint and clean. Beautiful courtyards, close to shopping, spacious rooms, wonderful staff. I’m already planning my next visit.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked us 11/2 hours early, señor Javier at the front desk was very nice and polite.. Hotel is walking distance to restaurants and shopping centers.. we really enjoyed our stay
Stayed 4 nights in Feb 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We enjoyed our stay

Great quiet location. Friendly helpful staff and economical. The room was smaller than expected, but having the balcony doors open made a difference. A good choice for a two night stay.
Stayed 2 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Very authentic. Close to shopping. Very clean rooms.
Stayed 3 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful stay. Perfect rooms with new bathrooms. Close enough to shopping to return with your purchases and head out again. The staff was very accommodating and helpful. Would definitely stay again.
Stayed 2 nights in Nov 2023
Verified review

8/10 Good

Liked: Staff & service, room comfort

Great Location and Staff

Staff is incredibly nice, friendly and helpful. Location is also fantastic for shopping in Tonala. We did have a small problem with some mosquitos in the room, possibly due to a few windows overlooking the bar that could not seal tightly
Stayed 2 nights in Nov 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Charming place, with a quaint courtyard, was the perfect location for the Tianguis. This hotel doesn’t have any amenities so it was just a place to shower and sleep. The ladies at the front desk were very nice and helpful. I will definitely stay again.
Stayed 4 nights in Aug 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for wandering through Tonalá. The hotel is super cute. My Mom loved the very firm beds. There was very little water coming out of the shower. Great WiFi, nice seating area in common spaces with a fountain. Would definitely stay again.
Stayed 2 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is situated within walking distance of the main street and shopping. The hotel is quiet, secure and attractive with old world charm. The staff are exceptionally kind, friendly and helpful. There is a restaurant immediately opposite the hotel that is open all day and serves excellent food in a garden atmosphere.
Stayed 3 nights in Jan 2024
Verified review

10/10 Excellent

Liked: Amenities
Staff was friendly and helpful. Don’t let the outside fool you. Very quant and Charmin inside.
Stayed 1 night in Jul 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
This is an old hotel in a gritty area of Tonalá. It is well run and the staff are great. There is some secure parking at no charge. The rooms are a little tired, thin sheets in ours. The bed was good. Certainly acceptable for a short stay. It’s close to the shopping streets and Centro. Really nice garden seating areas for coffee or a night cap.
Stayed 1 night in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
As other reviews have said, the staff is wonderful and the restaurant across the street is very good. I visited in late June and it was very quiet. I stayed longer in Tonala in part because I enjoyed the hospitality at the hotel. Thank you. I’ll be back. If you’re going to use the buses when you’re in town, download Moovit app, it’s very good. And whatsapp is commonly used.
Stayed 3 nights in Jun 2024
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Property conditions & facilities

Nothing Boutique About it.

The bathroom is terrible and a death trap. Average size room, very dark, unable to open the window because lack of screen and a multitude of mosquitos in the area. A glass shower stall in a corner just 3 feet from one of the beds forcing one of us (sisters) to leave the room so the one taking a shower could have some privacy. The toilet is located on a lower level. To access the toilet one must go down three very steep, very dark narrow steps with nothing to hold on. Once in the toilet area about three feet wide by five feet long (estimated, not measured) I was not able to put on contacts or even makeup because lack of light. The only light was a very low voltage single light above the tiny sink. The room also had a staled smell, almost moldy. With no car and not knowing the town our only consolation was that it was a one night stay. Service was excellent! Very friendly and accommodating. Will never go back even if some of the rooms are better, none of them have screens on the windows. Elisa plascencia
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Sep 2026
Verified review

4/10 Poor

Disliked: Amenities, property conditions & facilities
The AC was non-functional in multiple rooms. I was hot all night.
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful stay at Santo Santiago Hotel. I met Brenda and Maria Luz, who were sensational managers at this beautiful Santo Santiago boutique hotel. They were welcoming, attentive, and they went above and beyond to assist me in my stay. The breakfast was lovely, and I used their spa services with Karla, who was adorable and excellent at her skill.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
great little authentic hotel
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and simple.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in Tonala.
Stayed 5 nights in Jan 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
Excelent service, awesome breakfast!!!
Stayed 2 nights in Apr 2023