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Hotel Castilla y León

Property class: 2.5

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Photo gallery for Hotel Castilla y León

Interior detail - Hotel Castilla y León (Guadalajara)
Exterior detail - Hotel Castilla y León (Guadalajara)
Exterior - Hotel Castilla y León (Guadalajara)
Bathroom - Hotel Castilla y León (Guadalajara)
Standard Double Room, 2 Double Beds - Hotel Castilla y León (Guadalajara)
Close to Guadalajara Cathedral, Hotel Castilla y León provides amenities like conference space. Stay connected with free WiFi in public areas.

Reviews

6.4 out of 10

Popular amenities

  • Parking included
  • Business services
  • Room service
  • Housekeeping
  • 24/7 front desk

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Standard Room, 1 Twin Bed

Pillowtop beds, in-room safe, blackout drapes

Standard Room, 1 Twin Bed

  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds | Pillowtop beds, in-room safe, blackout drapes

Standard Double Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

About the neighborhood

Located in Downtown Guadalajara neighborhood, Hotel Castilla y León is connected to a shopping center. Minerva Roundabout and Basilica de Zapopan are notable landmarks, and travelers looking to shop may want to visit Avienda Chapultepec and Plaza del Sol. Looking to enjoy an event or a game? See what's going on at Jalisco Stadium or Telmex Auditorium. Take an opportunity to explore the area for outdoor excitement like ecotours. Visit our Guadalajara travel guide
Map
González Ortega #77 Colonia Centro, Guadalajara, JAL, 44100

What's nearby

  • A large cathedral with two tall spires and a dome, surrounded by trees and streetlights.
    Guadalajara Cathedral
    5 min walk - 0.3 miles
  • A historic building with ornate architecture, including a large dome and spires.
    Plaza de Armas
    5 min walk - 0.3 miles
  • A grand theater with red seats, ornate balconies, and a stage.
    Degollado Theater
    9 min walk - 0.5 miles
  • Guadalajara Plaza
    3 min walk - 0.2 miles
  • Magno Centro Joyero
    14 min walk - 0.8 miles

Getting around

  • Plaza Universidad Station
    6 min walk
  • Don Miguel Hidalgo y Costilla Intl. Airport (GDL)
    32 min drive

Restaurants

  • Alma Jalisco
    2 min walk
  • Piso Siete
    7 min walk
  • KFC
    5 min walk
  • Qin Oriental Food
    5 min walk
  • Guasanga
    4 min walk

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking; reservations required
  • Offsite parking; reservations required
  • Free self parking on site
  • Limited onsite self parking

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • In a state park

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 2 floors
  • Built in 1970
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Room service

More

  • Access via exterior corridors
  • Iron/ironing board on request
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 PM
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 6 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

Frequently asked questions

Is Hotel Castilla y León pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property; nearby parking is also free.

What time is check-in at Hotel Castilla y León?

Check-in start time: 3 PM; Check-in end time: 11:00 PM.

What time is check-out at Hotel Castilla y León?

Check-out is at 1 PM.

Where is Hotel Castilla y León located?

Located in Downtown Guadalajara, this hotel is within a 5-minute walk of Guadalajara Plaza and Guadalajara Cathedral. Corona Market and Biblioteca Iberoamericana Octavio Paz are also within 5 minutes. Plaza Universidad Station is 6 minutes by foot and Guadalajara Centro Station is 7 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Castilla y León Reviews

6.4

6.4

Cleanliness

7.8

Location

7.0

Staff & service

6.0

Property conditions & facilities
Rating 10 - Excellent. 63 out of 545 reviews
Rating 8 - Good. 161 out of 545 reviews
Rating 6 - Okay. 175 out of 545 reviews
Rating 4 - Poor. 65 out of 545 reviews
Rating 2 - Terrible. 81 out of 545 reviews

Reviews

Verified review

6/10 Okay

David

Disliked: Cleanliness, property conditions & facilities, room comfort

Deteriorado

Esta es la tercera vez que visitó este hotel y la verdad cada vez está peor , más deteriorado, sábanas rotas , el vitropiso del piso de las escaleras de la estrata están todos rotos y sueltos , lo único bueno es que está muy céntrico , pero ps está pasable por el precio ( si reservas por internet ,por qué si no es así ,no vale la.pena ya que el hotel por si solo cobra casi $700 la noche)
Stayed 1 night in Feb 2021
Verified review

6/10 Okay

Verified traveler

Disliked: Staff & service
LLamé para cancelar y NO ME CANCELARON LA RESERVACIÓN. TAMBIEN LES MANDÉ MENSAJE POR CORREO. ME LA COBRARON SIN UTILIZAR EL HOTEL. ESA ES MI MOLESTIA.
Stayed 1 night in Jan 2021
Verified review

8/10 Good

Leticia

Liked: Cleanliness, staff & service

Oportuno

La cama muy incomoda pero con el cansancio no se siente jijiji, muy buen precio siempre y cuando lo haga en linea, muy centrico, personal amable, tranquilo.
Stayed 4 nights in Sep 2020
Verified review

10/10 Excellent

ROSALBA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TODO ME ENCANTO, LA FACHADA DEL LUGAR HACE PENSAR OTRA COSA PERO YA ESTANDO ADENTRO MUY BONITO, LUGAR TRANQUILO, LO RECOMIENDO PARA DORMIR
Stayed 1 night in Sep 2020
Verified review

6/10 Okay

Rosendo

Liked: Cleanliness

Problemas con el check in

Me hicieron la reservación u pago online. Cuando llego al hotel resulta que aparece como no pagada y aunque les mostré la información donde decía pagada insistían que no, me tuvieron esperando como 35 min En lo que arreglaron eso y por fin me dejaron tomar mi habitación.
Stayed 1 night in Sep 2020
Verified review

8/10 Good

MarioFelix

Liked: Cleanliness
I like the location and the access to a very important places to visit and you can go walking. My room looked poor on some of the furniture and bed sheets.
Stayed 1 night in Mar 2020
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pésima experiencia

Las fotos del hotel muy bonitas...pero al llegar...todo lo contrario!...feas habitaciones con sábanas rotas y el baño percudido de mugre!...pésima experiencia...
Stayed 1 night in Mar 2020
Verified review

6/10 Okay

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
habia cucarachas en el establecimiento nunca me habia pasado en estancias pasadas
Stayed 3 nights in Feb 2020
Verified review

8/10 Good

Robert

Liked: Staff & service, property conditions & facilities
I've lived in Mexico 13 years. For the price it is a GREAT deal. My room was small with a king bed but the location is great. I would make this my first choice for a discount hotel anytime I go to Guadalajara. The staff jumped at every one of my requests, polite, friendly, clean. Walk out the door to the corner and have great coffee. 10 Blocks from San Juan de Dios the largest market in Mexico. I can't say enough and I travel often.
Stayed 1 night in Mar 2020
Verified review

2/10 Terrible

Ana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy sucio el colchón. Servicio pésimo y las almohadas horribles.
Stayed 1 night in Feb 2020
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
En las noches se escucha mucho ruido, el servicio en general bien. Limpio y el personal atento tiene muy buena ubicacion se puede desplazar caminando al centro
Stayed 2 nights in Feb 2020
Verified review

10/10 Excellent

Jahir Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buena opción en Guadalajara

Buena ubicación. Relación calidad precio aceptable. Trato amable del personal. El hotel atendió nuestro requerimiento en cuanto a asignación de habitación y otros.
Stayed 1 night in Feb 2020
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto mucho el hotel por la zona en que se encuentra muy cerca de todo, la atencion, muy limpio todo tambien. Claro que vuelvo al hotel castilla y leon👌👍
Stayed 3 nights in Feb 2020
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for shopping and sights. Clean. Quiet.
Stayed 3 nights in Feb 2020
Verified review

8/10 Good

Verified traveler

Disliked: Staff & service
El aseo no me gustó. Lo que me gustó fue a tranquilidad
Stayed 2 nights in Jan 2020
Verified review

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Mobiliario viejo. Aseo insuficiente. Ropa de cama no muy limpia y problemas con el agua caliente
Stayed 1 night in Jan 2020
Verified review

8/10 Good

EVC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal es cordial y amable. El hotel tiene una buena ubicación.
Stayed 8 nights in Dec 2019
Verified review

6/10 Okay

Alejandro

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Mala estancia

En general estuvo regular, sé que no es un hotel de lujo pero hay cosas básicas que deben asegurar, no había reglamento, había gente gritando y corriendo por los pasillos en la noche y muy temprano, no dejaban dormir y nadie ponía orden, las toallas estaban rotas, la verdad no me gustó nada, muy incómodo.
Stayed 8 nights in Dec 2019
Verified review

2/10 Terrible

Ana Rosalia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mala experiencia

La verdad esperaba más del hotel, esta muy descuidado, todo esta muy desgastado, poca higiene hay cucarachas y pulgas además de una gotera en el techo, no me gusto para nada.
Stayed 1 night in Dec 2019
Verified review

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
Es muy céntrico. Falta cambiar colchones, almohadas, sábanas, cortina del baño, barrer. Vi un ratón
Stayed 1 night in Dec 2019
Verified review

2/10 Terrible

Cesar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place Very Dirt and noise
Stayed 3 nights in Dec 2019
Verified review

4/10 Poor

Cesar

Disliked: Staff & service

Nomás me toco mal servicio

Ojalá se mejore el trato, Diana, se la pasa en el celular, le solicite Shampo y fue Omisa.
Stayed 1 night in Dec 2019
Verified review

4/10 Poor

Cesar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pase muy mala noche.

Muy rudas las Srita. Lourdes y Diana, parecen las dueñas del hotel. No me pusieron shampo
Stayed 1 night in Dec 2019
Verified review

2/10 Terrible

Xoctchil Norelia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No lo recomiendo

Olia feo sucio mal muy mal
Stayed 1 night in Nov 2019
Verified review

8/10 Good

Luis Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exelente ubicacion y servicio
Stayed 2 nights in Nov 2019