Gruemirë Vacations

The jet tub did not work and I had to wait in line after my kiosk check in because the young lady with the iPad was not the least bit helpful. My room was clean and quiet.

Clean rooms

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....

Realice mi reservación, llegué al hotel y nunca apareció mi reservación en el sistema del hotel. Me comuniqué con expedía y ellos me indicaron que todo estaba bien, pero el hotel nunca me dio solución. Espere al rededor de 1 hora y media mi grupo y yo. Por más que les dije que tenía factura de pago, reservación y confirmación no fue posible que me dejaran ingresar a descansar.

Room was clean with minimal amenities. One bar soap and a little tube of lotion. Towels are very thin and it doesn't seem like there is a differ nice between the floor towel and the hand towel. Lined up at 1:30pm to check-in. Waited for one hour in line because we wanted to ask for connections rooms. Was told early check in fee will be $30USD. But check-ins without fee is in 30 mins. Returned at 3pm and the line up was double the original queue with only 3 staff working. Ended up checking in through self-serve. Self serve was much more smoother and we did not have any interactions with any other staff. Elevator was filthy throughout stay and one of the elevator floor was sticky.