Grins Vacations

I loved how big and how clean the room was. But check-in is absolutely ridiculous. I shouldn’t be waiting in an hour line to check check-in +30 minutes to get on an elevator. We tried to resort to the stairs, but security was blocking them. No food service as well very disappointing.

I had a clean room but it sure didn't have much, like a mini-refrigerator. There was a hair dryer but the closet was in the bathroom, which was very strange to me. Check-in/out was professional I suppose but not friendly at all. No friendly welcome, no regards in asking how my stay was. The early check-in fee feels like a nickel and dime charge.

I loved this property because it was more on the quieter and upscale side. However, I didn’t like how its stated that if anything on the fridge or in the fridge even appeared to be touched you’d be charged. It made me very reluctant to use certain things for this reason

The ice machine on our floor was broken. But the main reason that we were unhappy is even after complaining to the front desk on multiple occasions the pet area remained disgusting and was full of poop and pee. There was diarrhea everywhere and we couldn’t even walk over to the pet area without gagging and throwing up because it smelled so bad!