Grand View Vacations

Fixtures were pretty worn, but clean

WARNING: Do not stay here! Checked in late on July 31, 2026. Front desk was courteous but issued us a key to a room that was already occupied — a man was inside in his underwear watching TV. We immediately apologized to the man in the room, returned to the front desk and reported the situation. They reassigned us to another room. That room had no working air conditioning, was humid and uncomfortable, had a broken bathroom faucet, and we found debris under the pillows consistent with possible insect activity. We immediately packed up, checked out and received a full refund. By then it was late. No other hotel rooms were available from Nampa to Mountain Home. We had no choice but to drive the remaining five hours to Salt Lake City with little to no sleep after buying more caffeine. It was unsafe and forced on us by this hotel’s failures - Issuing a key to an occupied room is a serious privacy and security failure. The replacement room was also unacceptable. The combination of these problems made this one of the worst hotel experiences we’ve had. We cannot recommend this property. A written complaint to the ownership group only resulted in a "we're sorry about that" email response. Wow, they need to do better!

The staff especially Jodi were so helpful and went above and beyond. Great rooms exceptionally clean and modern.

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