Ratings based on 326 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
3.6 Room comfort
3.9 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Mar 25, 2024 on Expedia
by A verified traveler
Posted Mar 7, 2024 on Expedia
by A verified traveler
Posted Feb 18, 2024 on Expedia
Room was a mess. The heater would not turn off which made us keep the window open which then let all the noisy sounds from the next building. Seriously what a joke. Then the shower would not stay hot or cold to include uneven water pressure and to add the tub slowly drained. I told the front desk. I got “WE WILL PASS ON THE INFORMATION “.
Comment from Hotel Management
Mar 18, 2024 by Sam , Hotel Management
I can't address these problems if I don't know when you stayed or what room you stayed in. If you would let us know this information we can look into it and get back to you, but this doesn't sound like our property and I know my staff would not say that they will pass on that information. We have checks and balances everyday.
by A verified traveler
Posted Nov 27, 2023 on Expedia
by A verified traveler
Posted Nov 20, 2023 on Orbitz
by A verified traveler from Texarkana
Posted Nov 13, 2023 on Travelocity
The hotel room and building is very nice. I suggest bringing warm pajamas and a quilt as the heating is not all that great. A small coffee bar downstairs would be excellent for the morning before we headed out.
by A verified traveler
Cute, but way toooo old
Posted Oct 30, 2023 on HotelsI guess staying in a historic hotel is not our thing…. The property was cute and conveniently located within the historic downtown. The room was tiny!! The bathroom was tiny. The noise traveled exceptionally well :). It sounded like someone was walking in our room all night even that it was outside in a hallway or on a different floor.
Comment from Hotel Management
Oct 31, 2023 by Sam , Hotel Management
Good day! I am sorry that the experience wasn't what you thought but it sounds like you rented one of our standard rooms on the third floor and these rooms are the only rooms that we haven't restored and they are small. Next time you might want to try one of our newly restored queens on the second floor they are very spacious and they have tv's as well. We truly appreciate you supporting our historic gem since we have been working on it for the last 48 years. Have a great day.
by A verified traveler
Posted Oct 23, 2023 on Hotels
Comment from Hotel Management
Oct 31, 2023 by Sam , Hotel Management
Thank you Gary, we really appreciate your support of our beautiful old hotel.
by A verified traveler from ROCHESTER
Posted Sep 27, 2023 on Travelocity
Comment from Hotel Management
Oct 31, 2023 by Sam , Hotel Management
Thank you Peter we truly appreciate your support.
by A verified traveler
Posted Sep 17, 2023 on Expedia
Unique old style hotel.. convenient location in heart of downtown..loved the balcony overlooking thestreet.
Comment from Hotel Management
Sep 18, 2023 by Sam , Hotel Management
Thank you Joe, we are glad you enjoyed your stay. We've been working on this old place for over 45 years. We appreciate your support.