Ratings based on 1,000 Verified Reviews
3.2 Room cleanliness
3.3 Service & staff
3.2 Room comfort
2.8 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler from Phoenix, AZ
One night in Flagstaff
Posted May 16, 2022 on HomeAwayThe room was the quality that I paid for
by A verified traveler
Comfortable place to stay
Posted Mar 28, 2022 on HotelsThe room clean, comfy beds, quiet, restaurant next to hotel was convenient. The only thing that needed adjustment was the shower. It was leaking even though it was off. The bathroom floor got all wet from the leaking and I slipped and nearly fell. I told the front desk about it, but it was not fixed. Other than that, we were comfortable.
Comment from Hotel Management
Mar 30, 2022 by Manager, Hotel Management
Hello Kathleen and Bill,
Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our front desk and also our shower. We are always looking for ways to improve upon the guest experience so thank you for sharing.
by A verified traveler from Calgary
Posted Mar 25, 2022 on Expedia
Kind of a run down motel, thought the Howard Johnson was a little better but similar to a Motel 6 etc. You can tell the owners don’t fix anything and are letting the place go. The air unit was super noisy. Room trim and things falling apart. Ok for a few night stay and bigger rooms which were nice.
Comment from Hotel Management
Mar 29, 2022 by Manager, Hotel Management
Hello Colin,Thank you for your feedback. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. Allow me to apologize for any inconvenience these issues you have mentioned may have caused. This review gives us insights of your experience and gives us a chance to improve.
by A verified traveler
Posted Mar 25, 2022 on Expedia
I wasn't expecting the best from this hotel; however, I did not expect to have a room with a strong smell of cigarrete smoke that made my throat feel uncomfortable.
Comment from Hotel Management
Mar 29, 2022 by Manager, Hotel Management
Hello Jose,I am very sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which results in a bad musty smell; and when a situation like this occurs, we try to address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Guest satisfaction is top priority at our hotel; for that reason, we truly appreciate your feedback about the guest experience at the hotel. We do not allow smoking in common areas at all and we will be implementing stricter measures in the future. Thank you.
by A verified traveler
Not worth the cheap rates....
Posted Mar 20, 2022 on HotelsI typically know what to expect when staying at a cheaper motel. I knew this wasn't going to be a 5-star experience going in. However, what I didn't expect was a pair of dirty underwear under the bed, food crumbs on top of the bed, what appeared to be nail clippings on the floor, spray stains on the wall (soda maybe?), and a stained shower floor. It was apparent no one had cleaned the room prior to us checking in. I still haven't heard a thing from the manager regarding my experience, so I'm assuming they just don't care. In addition, the site doesn't seem very safe with dim orange lights barely lighting the exterior. There were also signs of meth-use in the area with many scraps of burnt tin foil scattered around the parking lot. I definitely do not recommend staying at this motel.
Comment from Hotel Management
Mar 23, 2022 by Manager, Hotel Management
Hello Jason,I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed especially those that youve shared about the cleanliness of the rooms. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.
by A verified traveler
Posted Mar 19, 2022 on Hotels
Comment from Hotel Management
Mar 20, 2022 by Manager, Hotel Management
Hello Thomas,
We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.,
by A verified traveler
Posted Mar 19, 2022 on Expedia
by A verified traveler
Posted Mar 19, 2022 on Hotels
Comment from Hotel Management
Mar 20, 2022 by Manager, Hotel Management
Hello Kristen,
Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.,
by A verified traveler
Posted Mar 8, 2022 on Hotels
Comment from Hotel Management
Mar 8, 2022 by Manager, Hotel Management
We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!,
by A verified traveler
Posted Mar 3, 2022 on Hotels
Comment from Hotel Management
Mar 5, 2022 by Manager, Hotel Management
We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.,