Ratings based on 994 Verified Reviews
3.3 Room cleanliness
3.4 Service & staff
3.1 Room comfort
2.9 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Apr 9, 2024 on Expedia
Good value
Comment from Hotel Management
Apr 11, 2024 by Manager, Hotel Management
Hello Gary,We are pleased to hear you found our hotel to be a good value. We appreciate your feedback and hope to welcome you back in the future for another enjoyable stay.
by A verified traveler from Show Low
Posted Apr 6, 2024 on Expedia
Continental breakfast was pretty bleak and wifi was poor to none. Staff was nice. Room was adequate.
Comment from Hotel Management
Apr 9, 2024 by Manager, Hotel Management
Hello Robyn,Thank you for sharing your feedback with us. We're glad you found our staff nice and your room satisfactory during your stay. We appreciate your comments regarding the breakfast and wifi, as it helps us to improve our services for future guests. Your input will be shared with our team for further review. We hope to better serve you on a return visit.
by A verified traveler
Posted Mar 27, 2024 on Expedia
Breakfast was not available. A few muffins and coffee. I paid for a room at a place that offered breakfast. I ended up going to a restaurant and buying myself breakfast. I feel like I have been cheated
Comment from Hotel Management
Mar 27, 2024 by Manager, Hotel Management
Hello Keith,We apologize for any inconvenience you experienced regarding breakfast availability. Our team strives to provide a variety of options, and we regret falling short of expectations during your stay. Your feedback is valuable as we continually work to enhance our guests' experience. Please reach out to our management team directly to address your concerns further.
by A verified traveler from Fort McDowell
Posted Mar 25, 2024 on Expedia
Breakfast sucked only cereal and toast! Charged for local resident!! Double charged me! Deposit rate was $150 and hotel was basically a upgraded motel 6! Your better off staying at motel 6!!
Comment from Hotel Management
Mar 27, 2024 by Manager, Hotel Management
Hello Denise, We regret to hear about your disappointment with the breakfast options and billing concerns. Please feel free to reach out to our management team directly to address the charges. Our rates and amenities are designed to offer a comfortable stay to all guests. Thank you for sharing your feedback with us.
by A verified traveler
Posted Mar 14, 2024 on Expedia
Comment from Hotel Management
Mar 16, 2024 by Manager, Hotel Management
Hello Mihai,We're sorry to hear that your stay did not meet your expectations. Please reach out to us directly with any feedback so we can address your concerns and improve our service for future guests.
by A verified traveler from Queen Creek
Posted Jan 28, 2024 on Expedia
Staff was attentive. Door lock was a little finicky and they came right up to help. Had another issue with the TV and they came right up again and resolved it. Only stayed 2 nights but they provided housekeeping. Daily housekeeping is rare at any hotels anymore. A few more options on the breakfast bar would be nice, but not necessarily expected at this price point. Beds were comfy and the area was quiet so we slept like logs.
Comment from Hotel Management
Jan 30, 2024 by Manager, Hotel Management
Hello Charles,Thank you for taking the time to share your experience with us. We're delighted to hear that our staff provided attentive service and promptly resolved the issues you encountered with the door lock and TV. We understand your suggestion for more breakfast bar options and appreciate your feedback. We're glad you enjoyed the comfy beds and had a peaceful night's sleep. We hope to welcome you back in the future.
by A verified traveler
Posted Jan 27, 2024 on Expedia
Comment from Hotel Management
Mar 22, 2024 by Manager, Hotel Management
Hello Sam, We appreciate you choosing our hotel for your stay. If there is anything we can do to improve your experience in the future, please don't hesitate to reach out to us directly. We would love the opportunity to address any concerns you may have had during your time with us.
by A verified traveler
Posted Jan 8, 2024 on Expedia
Understood my business trip and late arrival. Scott or Eric....can't remember name of rep went out of his way to accommodate my late arrival and get me checked in. Will definitely stay again.
Only negative was shower could be hotter
Comment from Hotel Management
Jan 10, 2024 by Manager, Hotel Management
Hello Mark,Thank you for your recent stay with us and for taking the time to share your experience. We're thrilled to hear that our team member was able to accommodate your late arrival and ensure a smooth check-in process. Your kind words are greatly appreciated, and we look forward to welcoming you back in the future.Regarding the shower temperature, we apologize for any inconvenience it may have caused. We will certainly pass your feedback on to our team for review and improvement.
by A verified traveler
Never again
Posted Jan 6, 2024 on HotelsFirst of all I realize that this motel is not a 5 star facility. With that said, I do expect to get what is promised. I checked in on Thursday afternoon, I asked the attendant behind the desk if there was breakfast and he said yes. They put me in a room and stated that the room is very quiet. I went back to the office and asked why I can’t get Wi-Fi in my room and he stated that there’s Wi-Fi in every room. But still no response or remedy to the Wi-Fi problem. That night I went to put the security chain on the door but it was broken. When I went to sleep I was awoke by the person on the second floor. There was Native American music playing by the occupant of the room. I enjoy the music but not at midnight.
Comment from Hotel Management
Jan 10, 2024 by Manager, Hotel Management
Hello Donald, Thank you for taking the time to share your feedback with us. We apologize for any inconveniences you experienced during your stay. While we strive to provide accurate information, we regret any miscommunication regarding breakfast and Wi-Fi availability. We understand that these amenities are important to our guests and we will address this issue with our team to ensure better information is provided in the future. As for the noise disturbance, we apologize for the disruption caused by the neighboring guest. We value your feedback and will use it to improve our services.
by A verified traveler
Posted Jan 4, 2024 on Expedia
Comment from Hotel Management
Feb 9, 2024 by Manager, Hotel Management
Hello Christopher R.,We appreciate you choosing to stay with us! If you have any feedback or concerns regarding your recent stay, please feel free to reach out to our hotel directly. We value your input and would love the opportunity to address any issues you may have had. We hope to have the chance to welcome you back in the future.