Ratings based on 985 Verified Reviews
4.1 Room cleanliness
4.4 Service & staff
4.0 Room comfort
3.9 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Apr 11, 2024 on Expedia
Noise from the trains
Comment from Hotel Management
Apr 12, 2024 by Scott, GM, Hotel Management
Spring greetings! Thank you for choosing the Best Western. We appreciate the excellent ratings. If you visit again, please feel free to ask for a room farther back from the road. We are always ready to attend to your travel needs the best we can. Until next time, we wish you happy spring travels! Best,Scott, GM
by A verified traveler from Remus
Posted Mar 29, 2024 on Expedia
Comment from Hotel Management
Apr 1, 2024 by Scott, GM, Hotel Management
Spring greetings! Thank you for choosing the Best Western Pony Solider Inn & Suites. We are glad this was a successful stay. Please think of our hotel as your Flagstaff home away from home! Best,Scott, GM
by A verified traveler
Posted Mar 23, 2024 on Expedia
Under a thick layer of room air freshener the room had a slight smell of funk, I’m assuming an animal had gotten sick in there. The refrigerator didn’t work and we lost the food we had put in there. The one elevator as far as possible from our room was very inconvenient. The check in staff were friendly and helpful. I like the convenience of the location. The stairwells were nice and wide.
Comment from Hotel Management
Mar 25, 2024 by Scott, GM, Hotel Management
Thank you for your recent stay and review. While it sounds like you experienced the friendly and welcoming service that we are known for, I am sorry there were other areas of your stay that fell short. Had we known you were experiencing room dissatisfaction, we would have looked into a remedy or an alternate. We take extra time to clean pet-friendly rooms, so smells are usually not a problem. To that end, I am reviewing your comments with the appropriate departments. We use all feedback to make the experience better. We hope you will give our hotel a chance to fulfill all your expectations the next time your travels bring you to Flagstaff. We are here to serve you! Best,Scott, GM
by A verified traveler
Posted Mar 23, 2024 on Expedia
Comment from Hotel Management
Mar 25, 2024 by Scott, GM, Hotel Management
Greetings! Thank you for the excellent ratings. We are happy that your stay at the Best Western Pony Soldier Inn & Suites was all you hoped it would be. We aim to make your Flagstaff experience easy and effortless! Safe travels until next time! Best,Scott, GM
by A verified traveler
Posted Mar 22, 2024 on Expedia
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Comment from Hotel Management
Mar 22, 2024 by Scott, GM, Hotel Management
Greetings! Thank you for choosing the Best Western Pony Soldier Inn & Suites. It looks like this was an excellent hospitality experience. We aim to make staying in beautiful Flagstaff easy and effortless! Happy spring travels! Best,Scott, GM
by A verified traveler from Des Moines
Posted Mar 22, 2024 on Expedia
We loved this property. The room was quiet, the pool was warm, and breakfast was fantastic. It was a charming place and one of our favorites from our trip where was stayed in nine hotels in nine different cities. If you stay here, do yourself a favor and head down the street to Fat Olives for dinner—fantastic! We would definitely stay here again!
Comment from Hotel Management
Mar 22, 2024 by Scott, GM, Hotel Management
Wonderful! Thank you for the amazing recommendation. It sounds like this was a great experience. It is exactly the kind of hospitality we are always striving for. I am glad you made it to Fat Olives as well. Great local choice! We hope your travels bring you back to the Best Western Pony Soldier Inn & Suites! Best,Scott, GM
by A verified traveler
Posted Mar 21, 2024 on Expedia
Excellent service by reception lady clerk and very nice breakfast daily constant attended by employee who made sure everything was well prepared and kep the area clean.
congrats to the staff!
Comment from Hotel Management
Mar 22, 2024 by Scott, GM, Hotel Management
Thank you! It was our pleasure to provide exceptional hospitality in Flagstaff. I look forward to sharing your generous regards to our team. They are superstars! We hope your travels bring you back to the Best Western Pony Soldier Inn & Suites again soon! Best,Scott, GM
by A verified traveler
Posted Mar 7, 2024 on Expedia
Best breakfast I’ve had at a hotel in a long time.
Comment from Hotel Management
Mar 9, 2024 by Scott, GM, Hotel Management
Wonderful! Thank you for the breakfast compliment. It sounds like you had a great experience at the Best Western Pony Soldier Inn & Suites! Safe travels until next time! Best,Scott, GM
by A verified traveler
Posted Mar 4, 2024 on Expedia
They were very helpful.
Comment from Hotel Management
Mar 4, 2024 by Scott, GM, Hotel Management
Greetings! Thank you for choosing the Best Western Pony Soldier Inn & Suites. We are glad to hear you felt the team was helpful. We aim to make your stay comfortable and convenient. Safe travels until we welcome you again! Best,Scott, GM
by A verified traveler
Posted Mar 2, 2024 on Expedia
Staff was really friendly and helpful. Breakfast was also a
good surprise with the amount and variety.
Comment from Hotel Management
Mar 4, 2024 by Scott, GM, Hotel Management
Thank you! We are glad you enjoyed the welcoming service we are known for, along with the complimentary breakfast. Safe travels until next time! Best,Scott, GM