Ratings based on 2,019 Verified Reviews
3.8 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.5 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Mar 28, 2024 on Expedia
Good
by A verified traveler
Posted Mar 28, 2024 on Expedia
We had everything we needed and bed was very comfortable
Comment from Hotel Management
Mar 28, 2024 by Manager, Hotel Management
Hello Maria,We're delighted to hear that you found our hotel accommodating and enjoyed a comfortable bed during your stay. Your satisfaction is our top priority, and we appreciate your feedback. Should you have any future needs or concerns, please don't hesitate to reach out to us directly.
by A verified traveler
Posted Mar 27, 2024 on Expedia
It’s a room. It’s clean. Upgrades look done by someone not a professional. Otherwise it’s dated and an ok stay no frills.
Comment from Hotel Management
Mar 28, 2024 by Manager, Hotel Management
Hello Lee,We appreciate your feedback on the cleanliness of your room. Our team works hard to provide a comfortable stay for our guests. If you have any further comments or concerns, please feel free to contact our management team directly for assistance.
by A verified traveler
Posted Mar 26, 2024 on Expedia
Didn't like the keyed elevator, very inconvenient
Comment from Hotel Management
Mar 27, 2024 by Manager, Hotel Management
Hello Jackie,We appreciate your feedback regarding the hotel's keyed elevator. Your comments will be shared with the management team for their review and consideration. Thank you for bringing this to our attention.
by A verified traveler
Posted Mar 26, 2024 on Expedia
This place was clean, easy, and as-advertised. We were on the second floor and had some awesome Ponderosa Pine trees outside the window. A raven talked to us. The desk clerk was helpful and friendly, as were the breakfast food prep people.
The breakfast was abundant and good. I liked the sausages and orange juice which was cold and so strong I had to add water.
It was still snowing in late March so obviously the pool was closed, although we did see a guy in the hot tub.
It's easy to find on the main street into town from the south, and there are many options for food nearby. It's also easy to get into town (downtown) from here.
The tv worked well and the Arizona CW channel played Family Feud and Young Sheldon. There were other channels featuring sports pieces about college basketball and the Arizona Diamondbacks, who were getting ready to start their season in a few days.
Overall we had a great time.
Partly because our previous hotel in Phoenix was so terrible.
Anyways I would come back here again without even looking at other options, the next time I am in Flagstaff.
Comment from Hotel Management
Mar 27, 2024 by Manager, Hotel Management
Hello Chance, We appreciate your detailed feedback and are delighted to hear about the enjoyable aspects of your stay, including the pleasant views and helpful staff members. Despite the weather limitations, we're glad you were able to make the most of your experience. Your loyalty is valued, and we look forward to welcoming you back on your next visit to Flagstaff.
by A verified traveler from Roma
Posted Mar 25, 2024 on Expedia
The staff at check in and check out were professional and courteous. Thank you.
Comment from Hotel Management
Mar 27, 2024 by Manager, Hotel Management
Hello David,We are delighted to hear that you had a positive experience with our staff during your check-in and check-out. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future.
by A verified traveler
Posted Mar 22, 2024 on Expedia
The bed was horrible. The mattress had a dip in the middle, not comfortable to sleep
Comment from Hotel Management
Mar 22, 2024 by Manager, Hotel Management
Hello Mary,We apologize that the bed did not meet your expectations. We appreciate your feedback and will share it with our team for improvement. If you have any further concerns, please do not hesitate to reach out to management directly.
by A verified traveler
Posted Mar 19, 2024 on Expedia
Excellent
Comment from Hotel Management
Mar 22, 2024 by Manager, Hotel Management
Hello John,We are pleased to hear you enjoyed your stay with us. Providing a top-notch experience for our guests is our priority. Your feedback is truly appreciated. We hope to welcome you back soon for another wonderful stay!
by A verified traveler
Posted Mar 18, 2024 on Expedia
The staff was nice.
Comment from Hotel Management
Mar 20, 2024 by Manager, Hotel Management
Hello Julio,We are pleased to hear that you found our staff to be friendly during your stay. Your feedback is valuable to us as we continuously strive to provide excellent service to all our guests. Should you have any further comments or concerns, please don't hesitate to reach out to our management team.
by A verified traveler
Posted Mar 16, 2024 on Expedia
This hotel should be condemned.
Comment from Hotel Management
Mar 18, 2024 by Manager, Hotel Management
Hello Rod, We value all feedback and take it seriously to ensure the best experience for our guests. If you have any other concerns, kindly reach out to our management team directly for further assistance.