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Zermatt Hotel

Property class: 3

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Photo gallery for Zermatt Hotel

A spacious living area with a high ceiling, wooden beams, a large chandelier, a flat-screen TV, a sofa, chairs, a coffee table, and a refrigerator. - Zermatt Hotel (Gramado)
A bedroom with a bed, a ceiling fan, a painting, a door, and a balcony. - Zermatt Hotel (Gramado)
A buffet with various food items including fruits, vegetables, and meats. - Zermatt Hotel (Gramado)
A residential area with a turquoise building, a tree with orange leaves, and a street with fallen leaves. - Zermatt Hotel (Gramado)
A bedroom with a bed, nightstand, and a wardrobe. - Zermatt Hotel (Gramado)
Close to Gramado Covered Street, Zermatt Hotel provides amenities like a free breakfast buffet and laundry facilities. Guests can connect to free in-room WiFi.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Laundry
  • Room service

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Triple Room

A rustic wooden room with a bed, a small table, and a chair.

Standard Triple Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Standard Quadruple Room

A rustic wooden room with a bed, a small table, and a chair.

Standard Quadruple Room

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Triple Room

A hotel room with a bed, a sofa, a dining table, and a kitchenette.

Deluxe Triple Room

9.6 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Deluxe Quadruple Room

A hotel room with a bed, a sofa, a dining table, and a kitchenette.

Deluxe Quadruple Room

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds
  • Free WiFi

View all photos for Standard Twin Room

A room with two beds, a desk, a chair, a bench, and a window with curtains.

Standard Twin Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Twin Room

A hotel room with a bed, a desk, a chair, a TV, and a window with curtains.

Deluxe Twin Room

9.2 out of 10
Wonderful
(7 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

About the neighborhood

Bavaria, a neighborhood in Gramado, is home to Zermatt Hotel. Gramado Gateway and Rotula of Flags are local landmarks, and the area's natural beauty can be seen at Green Land and Pinheiro Grosso Municipal Park. Looking to enjoy an event or a game while in town? See what's happening at Gramado Tennis Club or Pinheirais Stadium. Visit our Gramado travel guide
Map
Rua da Fé, 187, Bairro Bavária, Gramado, RS, 95670000

What's nearby

  • A miniature model of a village with a water feature, buildings, and a castle.
    Mini Mundo
    13 min walk - 0.7 miles
  • A fountain in front of a historic building with a sign reading "Fonte do Amor Eterno".
    Gramado Central Avenue
    18 min walk - 1.0 mile
  • A park with a pond, swan-shaped boats, and a person with an umbrella.
    Black Lake Park
    18 min walk - 1.0 mile
  • A church with a tall steeple and a clock, surrounded by modern buildings and well-maintained gardens.
    Sao Pedro Church
    19 min walk - 1.0 mile
  • An indoor market with a glass ceiling, stalls on both sides, and a central walkway.
    Gramado Covered Street
    4 min drive - 1.3 miles

Getting around

  • Caxias do Sul (CXJ-Aeroporto Hugo Cantergiani)
    82 min drive

Restaurants

  • Cantina Pastasciutta
    3 min drive
  • McDonald's
    3 min drive
  • Neni Café Bar Restaurante
    2 min drive
  • Hector Pizzaria
    18 min walk
  • Tea Shop
    19 min walk

Similar properties

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Hotel Sky
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  • Breakfast included
  • Free WiFi
  • Restaurant
  • Air conditioning
9.0 out of 10, Wonderful, 1,000 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM

Family friendly

  • Dining table
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)

Accessibility

  • Elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 27-inch LCD TV

Food and drink

  • Dining table
  • Limited room service

More

  • Air conditioning
  • Heating
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 2:00 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child per adult, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

Frequently asked questions

Is Zermatt Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Zermatt Hotel?

Check-in start time: 2:00 PM; Check-in end time: 2:00 AM. Late check-in is available during limited hours.

What time is check-out at Zermatt Hotel?

Check-out is at 11:00 AM.

Where is Zermatt Hotel located?

Located in Bavaria, this hotel is within 1 mi (2 km) of Gramado Gateway and Gramado Covered Street. Mundo Encantado and Black Lake Park are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Zermatt Hotel Reviews

8.8

Excellent

9.0

Cleanliness

9.0

Location

9.2

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 96 out of 163 reviews
Rating 8 - Good. 37 out of 163 reviews
Rating 6 - Okay. 21 out of 163 reviews
Rating 4 - Poor. 6 out of 163 reviews
Rating 2 - Terrible. 3 out of 163 reviews

Reviews

Verified review

10/10 Excellent

Fabio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ok

Ok
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Juliana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Atendimento excelente, funcionários prestativos, café da manhã delicioso.
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Eugênio

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
O que é terrível neste hotel é que a televisão não tem imagem. Pedi para mudar de quarto, mas não adianta é problema na antena do hotel. Para piorar o wi-fi é péssimo. Falta cuidado da gestação. O que minimiza a situação é que os empregados são atenciosos.
Stayed 8 nights in May 2026
Verified review

6/10 Okay

Manoel Xavier de Carvalho

Hotel bem razoável, organizado, bacana, preço justo. Alguns móveis e parte eletrica bem antigos, minha fechadura por exemplo, quebrou quando fui fechar a porta. O hotel é bem localizado e bem agradável, porém em alguns aspectos poderia melhorar. Preço bem justo para o que oferece, no final de contas, gostei
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Rosangela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Boa noite,gostei quarto limpo,com TV Ar condicionado ,cama confortável ,bom atendimento,funcionários atenciosos,café da manhã bem sortido, tipo colonial,muito delicioso.Tem estacionamento próprio. Preço acessível. Super recomendo!!
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Monique nicoli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O estacionamento é horrível e perigoso. Passamos por locais escuros e sujos. deveria melhorar o acesso ao hotel do estacionamento.
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Carlos Alberto miranda

Liked: Cleanliness, staff & service, amenities
Colaboradores muitos atenciosos, banheiros super limpos.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

CECILIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospedagem estava ótima, equipe muito gentil e simpática, banheiro um pouco apertado, mas todo o resto estava impecável.
Stayed 2 nights in Apr 2026
Verified review

2/10 Terrible

Laender

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Quarto em anexo ao hotel. Muito ruim.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Zilton

Liked: Cleanliness, staff & service, property conditions & facilities
Tudo muito bom: Café da manhã, atendimento pelos funcionários e limpeza. Obs: Elevador não vai até o estacionamento no subsolo do prédio.. Fomos muito bem atendidos..
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Gleyssiane

Liked: Staff & service, amenities, property conditions & facilities
Ótima localização Café da manhã razoável
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Anthony

Liked: Staff & service
El hotel es amplio, sus habitaciones también, eso es muy bueno, la limpieza se nota que no es lo mejor al igual que sus instalaciones, hay lugares que son muy feos como el pasaje desde el estacionamiento hasta la recepción. El desayuno si bien es variado, se nota que hay cosas que no son muy frescas puede mejorar mucho. De todas formas el alojamiento fue muy grato y el personal muy amable y dispuesto a brindar un buen servicio.
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

ROGERIO

Liked: Cleanliness, staff & service
Café poderia ser melhor.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities
Lugar agradável, otima recepção.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Donizetti Candido

Liked: Cleanliness, staff & service, amenities
Local muito agradavel. Hotel decoração agradável e limpo. Quarto confortável e espaçoso. Café da manha bom. Equipe atenciosa.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities
Sim
Stayed 4 nights in Feb 2026
Verified review

4/10 Poor

Morgana da Silva

Disliked: Cleanliness
O quarto precisando de alguns reparos, primeiro dia o ar condicionado funcionou, os demais dias só ventilava, comuniquei à recpeção e nada foi feito . Algumas normas não foram repassadas no check in e o quarto não foi limpo no dia em qu não deixamos a chave numa caixa que indicaria o pedido de limpeza, porém houve limpeza no segundo dia sem precisar colocar a chave na caixa. No quinchecki.
Stayed 5 nights in Jan 2026
Verified review

6/10 Okay

Gabriela

Liked: Cleanliness, staff & service
Disliked: Amenities
O ar condicionado fazia barulho sem parar e a cama também fazia muito barulho,não tinha como acessar o estacionamento por dentro do hotel,vc tinha que sair e dar uma volta na quadra para ir ao estacionamento,tive que fazer isso na chuva
Stayed 3 nights in Jan 2026
Verified review

8/10 Good

Marcus

Liked: Cleanliness, staff & service
Equipe prestativa, atendimento bom. Café da manhã bom, honesto. Os aptos contam com fogão, geladeira e micro-ondas. Reservamos 2 aptos, e houve uma diferença muito grande entre eles: um estava em ótimo estado, novo. O outro apto precisa de reforma e troca de mobília: armários não funcionais, com gavetas e portas soltas, além de persiana que não fecha, faltando uma parte.
Stayed 5 nights in Dec 2025
Verified review

6/10 Okay

EDIVALDO TRINDADE E

Liked: Staff & service
Nos colocaram no anexo do Hotel. Para que é idoso já com 70 anos, deveriam entender esta demanda. Café da manhã e equipe de atendimento excelente. O Hotel precisa de requalificação estrutural!
Stayed 3 nights in Dec 2025
Verified review

8/10 Good

Marcelo

Liked: Cleanliness, staff & service, room comfort
Ar condicionado barulhento Quarto grande Cama boa Travesseiro bom Café da manhã bom
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Grasiela s

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exelente atendimento, quarto limpo e confortável, recomendo!!!
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Charbel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Foi muito bom me senti em casa!
Stayed 3 nights in Dec 2025
Verified review

6/10 Okay

Leticia

Liked: Cleanliness, staff & service
Quarto com o ar condicionado pingando , equipe funcionários boa, café da manhã com pão francês duro mas tinha outras opções e variedades
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Carlos Adriano Fernandes

Liked: Cleanliness, staff & service, amenities
quarto impecável, atendimento excelente
Stayed 4 nights in Dec 2025