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Serrazul Hotel

4.0 star property
Travelers find upscale relaxation and family entertainment at this Gramado retreat, where indoor pool, arcade games and garden spaces create a perfect balance

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Photo gallery for Serrazul Hotel

Property grounds - Serrazul Hotel (Gramado)
Property grounds - Serrazul Hotel (Gramado)
Spa - Serrazul Hotel (Gramado)
Property grounds - Serrazul Hotel (Gramado)
Indoor pool, sun loungers - Serrazul Hotel (Gramado)
Serrazul Hotel Distributed by Intercity sits in the heart of Gramado City Centre, combining modern comfort with family-friendly amenities. Guests can unwind in the sauna or steam room, challenge each other to billiards, and start each day with the included breakfast buffet.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Breakfast included
  • Free WiFi
  • Restaurant
  • Gym
  • Parking available

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Superior Suite

Superior Suite | Minibar, in-room safe, desk, blackout drapes

Superior Suite

9.8 out of 10
Exceptional
(7 reviews)
  • 36 sq m
  • Sleeps 3
  • 1 Double Bed OR 1 Double Bed and 1 Double Sofa Bed

View all photos for Suite Superior

Minibar, in-room safe, desk, blackout drapes

Suite Superior

  • 36 sq m
  • Sleeps 3

View all photos for Apartamento Vista

Apartamento Vista | Minibar, in-room safe, desk, blackout drapes

Apartamento Vista

8.4 out of 10
Very good
(24 reviews)
  • City view
  • 21 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Apartamento

Apartamento | Minibar, in-room safe, desk, blackout drapes

Apartamento

8.8 out of 10
Excellent
(33 reviews)
  • 21 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite

Suite | Minibar, in-room safe, desk, blackout drapes

Suite

9.8 out of 10
Exceptional
(9 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Suíte Vista

Suíte Vista | Minibar, in-room safe, desk, blackout drapes

Suíte Vista

9.8 out of 10
Exceptional
(6 reviews)
  • Garden view
  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite with Garden View

Minibar, in-room safe, desk, blackout drapes

Suite with Garden View

  • 26 sq m
  • Sleeps 2

View all photos for Suite

Minibar, in-room safe, desk, blackout drapes

Suite

  • 26 sq m
  • Sleeps 2

View all photos for Apartment with View

Minibar, in-room safe, desk, blackout drapes

Apartment with View

10.0 out of 10
Exceptional
(1 review)
  • 21 sq m
  • Sleeps 3

View all photos for Apartment

Minibar, in-room safe, desk, blackout drapes

Apartment

  • 21 sq m
  • Sleeps 3

About the neighborhood

Located in Gramado City Centre, a neighborhood in Gramado, Serrazul Hotel is in the entertainment district. Green Land and Pinheiro Grosso Municipal Park reflect the area's natural beauty and area attractions include Snowland Park and Mirante do Belvedere. Traveling with kids? Consider Santa Claus Village and Igreja do Relogio. Visit our Gramado travel guide
Map
Rua Garibaldi, 152, Centro, Gramado, RS, 95670-000

What's nearby

  • Sao Pedro Church which includes a fountain
    Gramado Central Avenue
    1 min walk - 0.0 miles
  • Sao Pedro Church showing a church or cathedral
    Sao Pedro Church
    2 min walk - 0.1 miles
  • Covered street - Gramado, Rio Grande do Sul, Brazil
    Gramado Covered Street
    3 min walk - 0.2 miles
  • Palace of Festivals
    3 min walk - 0.2 miles
  • Green Land
    6 min walk - 0.4 miles

Getting around

  • Caxias do Sul (CXJ-Aeroporto Hugo Cantergiani)
    86 min drive

Restaurants

  • Cacique Restobar
    3 min walk
  • La Birra
    1 min walk
  • Tarantino Ristorante
    2 min walk
  • Restaurante Pouso Novo
    2 min walk
  • William & Sons Coffee Co.
    3 min walk

About this property

Serrazul Hotel

Upscale family-friendly hotel near Gramado Covered Street
At Serrazul Hotel, you can look forward to a free breakfast buffet, a garden, and an arcade/game room. For some rest and relaxation, visit the sauna or the steam room. In addition to a bar and a gym, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An indoor pool along with sun loungers
  • Valet parking (surcharge), supervised childcare (surcharge), and smoke-free premises
  • A banquet hall, a TV in the lobby, and concierge services
  • A billiards/pool table, a 24-hour front desk, and tour/ticket assistance
  • Guest reviews say great things about the helpful staff and location
Room features
All 152 rooms include comforts such as bathrobes, in addition to perks like free WiFi and safes.
Other amenities include:
  • Bathrooms with showers and bidets
  • LCD TVs with cable channels
  • Daily housekeeping, desks, and phones

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (BRL 44 per day)

Food and drink

  • Free buffet breakfast available daily 8:00 AM to 10:30 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Free children's club
  • Gym
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Free children's club
  • Indoor pool
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Conference center

Outdoors

  • Garden
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bidet
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: BRL 3.43 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Valet parking fee: BRL 44 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

Property is also known as

Serrazul Hotel Gramado
Serrazul Hotel
Serrazul Gramado
Serrazul
Serrazul Hotel
Serrazul Hotel Distributed by Intercity
Serrazul Hotel Distributed by Intercity Hotel
Serrazul Hotel Distributed by Intercity Gramado
Serrazul Hotel Distributed by Intercity Hotel Gramado

Frequently asked questions

Does Serrazul Hotel have a pool?

Yes, this property has an indoor pool.

Is Serrazul Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Valet parking is available for BRL 44 per day.

What time is check-in at Serrazul Hotel?

Check-in start time: 2 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Serrazul Hotel?

Check-out is at noon.

Where is Serrazul Hotel located?

This family-friendly Gramado hotel is located in the historical district, just steps from Gramado Central Avenue and Gramado Covered Street. Mirante do Belvedere and Orchids Park are just steps away.

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Reviews

Serrazul Hotel Reviews

9.4

Exceptional

9.4

Cleanliness

10

Location

9.6

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 736 out of 1000 reviews
Rating 8 - Good. 198 out of 1000 reviews
Rating 6 - Okay. 42 out of 1000 reviews
Rating 4 - Poor. 12 out of 1000 reviews
Rating 2 - Terrible. 12 out of 1000 reviews

Reviews

Verified

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and excellent staff
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, amenities
A premium location and property in the heart of a beautiful city. Although there were renovations happening, and this included some construction noise and mess, it was easy to overlook the inconvenience.
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

RENE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente...
Stayed 5 nights in May 2025
Verified

10/10 Excellent

marcus

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent, modern
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Keila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mejia

Everything was great. Just noisy because of their construction but the hotel is great!
Stayed 4 nights in Mar 2024
Verified

10/10 Excellent

Henrique

.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Andrea Luiza

Liked: Cleanliness
Os quartos foram renovados e as acomodações são amplas, modernas e muito confortáveis. O atendimento é excelente, assim como a localização, e o café da manhã é espetacular!
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Renato

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O café da manhã era MARAVILHOSO
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Simone

Liked: Cleanliness, staff & service, amenities
Ótimos serviços, quarto bem conservado e limpo, atual, bem localizado, café da manhã espetacular, piscina térmica com ótima temperatura, academia muito boa!! Recomendo!!
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
E a nossa 3a estada.no Serrazul e pretendemos voltar. O Hotel oferece uma.excelente estrutura e otimo atendimento aos hospedes. Funcionarios sempre atentos.
Stayed 7 nights in Dec 2025
Verified

8/10 Good

Sergio

Liked: Staff & service, amenities
O quarto e o banheiro eram pequenos mas o chuveiro era bom e a cama grande e confortável
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Max

Liked: Cleanliness, staff & service, amenities
Localização
Stayed 3 nights in Dec 2025
Verified

2/10 Terrible

Wesley

Liked: Staff & service
Disliked: Amenities
Veja o quarto que fechei como reserva seria com varanda e não foi
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Mirian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel tem uma localização excelente e todos os funcionários são excelentes, desde o porteiro, recepção, camareiras, funcionários do café da manhã, todos. Os quartos são mto bom, cama super confortável, ducha ótima, só um detalhe, acho q no café da manhã poderiam melhor a qualidade dos bolos, serem mais caseiros, e ter tbem mais variedades dos produtos coloniais. Mas nada que eu deixasse de voltar.
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

vera cecilia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel, otima localização, café da manhã com muita variedade. Poderiam melhorar os travesseiros.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, amenities
Sim tudo ótimo
Stayed 3 nights in Nov 2025
Verified

8/10 Good

LILIAN MARIA BESSA

Liked: Staff & service, amenities
Localização
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Anderson

Liked: Cleanliness, staff & service, amenities
Variedade e qualidade
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Helenita

Liked: Cleanliness, staff & service, amenities
Sim, o quarto muito bom A equipe de funcionários do hotel, também muito boa.
Stayed 5 nights in Nov 2025
Verified

4/10 Poor

Jane

Disliked: Cleanliness, property conditions & facilities, room comfort
Quarto pequeno, velho e desconfortável para um casal e uma filha
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Cleia Gomes Penny

Liked: Cleanliness, staff & service, amenities
Comodidade
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

Alessandro

Liked: Cleanliness, staff & service, amenities
Ótimo
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Maria Eduarda

Liked: Cleanliness, staff & service, amenities
Tudo perfeito!
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, amenities
Muito bom hotel. Com recreação, piscina, manobrista. Pessoas que fazem o serviço de quarto, bem legais.
Stayed 2 nights in Oct 2025
Verified

8/10 Good

Joao Otavio

Liked: Staff & service, property conditions & facilities, room comfort
Falta melhorar limpeza e entupimento nos ralos de pia e instalar duchas higiênicas nos banheiros,
Stayed 2 nights in Nov 2025