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Pousada Viena

Property class: 3

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Photo gallery for Pousada Viena

A modern living room with a fireplace, a sofa, and a TV. - Pousada Viena (Gramado)
Property video
A modern living room with a fireplace, a blue sofa, and a television mounted on the wall. - Pousada Viena (Gramado)
A modern building with a sign reading "Bussada Vienna" and a parked white car in front. - Pousada Viena (Gramado)
A buffet with various food items and condiments. - Pousada Viena (Gramado)
Located close to Gramado Covered Street and Santa Claus Village, Pousada Viena provides a free daily manager's reception and a fireplace in the lobby. Guests can connect to free in-room WiFi.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Room service
  • Housekeeping
  • 24/7 front desk

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Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Apt. casal ou duplo standard, Acessível, Piso térreo (Ao lado do cafe da manha)

A hotel room with a large bed, a wardrobe, a mirror, and a television.

Apt. casal ou duplo standard, Acessível, Piso térreo (Ao lado do cafe da manha)

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Double or Twin Room

A compact hotel room with a wooden floor, a bed, a desk, a chair, a small refrigerator, and a toilet.

Deluxe Double or Twin Room

7.6 out of 10
Good
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Triple Room

A hotel room with two beds, a desk, a chair, a TV, and a window with curtains.

Deluxe Triple Room

10.0 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Deluxe Quadruple Room

A hotel room with two beds, a desk, a chair, a TV, and a window with curtains.

Deluxe Quadruple Room

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds OR 4 Twin Beds

About the neighborhood

Located in Gramado City Centre, a neighborhood in Gramado, Pousada Viena is near theme parks. The area's natural beauty can be seen at Black Lake Park and Caracol Park, while Santa Claus Village and Mini Mundo are popular area attractions. Snowland Park and Gramado Zoo are not to be missed. Visit our Gramado travel guide
View more Pousadas in Gramado
Map
Rua Arthur Zwestch, 70, Centro, Gramado, RS, 95670-096

What's nearby

  • An indoor market with a glass ceiling, stalls on both sides, and a central walkway.
    Gramado Covered Street
    3 min walk - 0.2 miles
  • A fountain in front of a historic building with a sign reading "Fonte do Amor Eterno".
    Gramado Central Avenue
    3 min walk - 0.2 miles
  • A church with a tall steeple and a clock, surrounded by modern buildings and well-maintained gardens.
    Sao Pedro Church
    7 min walk - 0.4 miles
  • Santa Claus Village
    5 min walk - 0.3 miles
  • Palace of Festivals
    6 min walk - 0.4 miles

Getting around

  • Salgado Filho Intl. Airport (POA)
    114 min drive

Restaurants

  • McDonald's
    5 min walk
  • Casa da Velha Bruxa
    5 min walk
  • Capannone Sud
    5 min walk
  • Gnomos Lanches
    4 min walk
  • Casa Lugano
    5 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site
  • Limited onsite valet and self parking

Food and drink

  • Coffee and tea in common areas
  • Free daily manager's reception

Things to do

  • TV in common areas

Family friendly

  • Baby bath
  • In-room crib
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Upper floors accessible by stairs only

More

  • 1 building
  • 3 floors
  • Built in 2015
  • Communal living room
  • Fireplace in lobby
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Champagne service
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

2 children, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available

Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators
Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Frequently asked questions

Is Pousada Viena pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Pousada Viena?

Check-in start time: 2:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Pousada Viena?

Check-out is at noon.

Where is Pousada Viena located?

Located in Gramado City Centre, this pousada is within a 5-minute walk of Gramado Covered Street and Santa Claus Village. Mini Mundo and Black Lake Park are also within 2 mi (3 km).

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Reviews

Pousada Viena Reviews

9.2

Wonderful

9.2

Cleanliness

9.2

Location

9.4

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 125 out of 197 reviews
Rating 8 - Good. 62 out of 197 reviews
Rating 6 - Okay. 9 out of 197 reviews
Rating 4 - Poor. 1 out of 197 reviews
Rating 2 - Terrible. 0 out of 197 reviews

Reviews

Verified review

8/10 Good

Flavio

Liked: Staff & service, amenities
Café da manhã muito bem servido, com variedades. Equipe do hotel muito solicita. Estacionamento é em frente a pousada, com limitação de veículos, portanto em alguns momento precisei deixar na rua ou em um estacionamento com outros carros travando. Porém a equipe do hotel sempre esteve a disposição para me auxiliar. Quarto bom, e banheiro um pouco antigo, com muita umidade.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ótimo atendimento, café da manhã delicioso.
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Irno

Liked: Cleanliness, staff & service, property conditions & facilities
A localização da Pousada é excelente.
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities
Sim
Stayed 2 nights in Oct 2025
Verified review

8/10 Good

Telma Maria de Lima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Café da manhã bom
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Bianca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Achei uma excelente opção a pousada. O principal ponto favorável é a localização. Próxiimo à rua coberta. Os quartos são confortáveis, um pouco pequeno, mas suficiente, no meu quarto havia uma cama de casal e uma de solteiro. Os funcionários são muito educados e solícitos. O café da manhã é bem gostoso, bem caseiro, com poucas variedade, mas muito saborosos, com pães, bolos, ovos, frutas, tudo que precisa. O ruim é que não tem elevador, tem que subir com a mala (mas o funcionário oferece ajuda). Outra coisa ruim é que é uma chave apenas, então quando saímos deixamos na recepção. Super recomendo.
Stayed 2 nights in Oct 2025
Verified review

6/10 Okay

CINTIA

Disliked: Cleanliness, room comfort
Pousada simples, atendimento bom, limpeza precisa melhorar, café da manhã fica a desejar.
Stayed 4 nights in Oct 2025
Verified review

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pousada Top

Quarto muito limpo, café da manhã com muita variedade,.atendimento impecável, muita hospitalidade, muito próximo a rua principal da cidade
Stayed 5 nights in Oct 2025
Verified review

10/10 Excellent

Natália

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muito Bom

Lugar bem localizado, cama confortável e bem limpo! Único ponto negativo que faz uma diferença é a falta de um elevador, o acesso aos quartos são por escadas, mas no geral a Pousada é muito boa! Café da manhã com boas opções, porém o lugar é pequeno e em determinados horários tem que esperar desocupar mesa para se sentar. Mas no geral tem mais ponto positivo do que negativo. Com certeza voltarei a me hospedar.
Stayed 5 nights in Sep 2025
Verified review

8/10 Good

satye

Liked: Cleanliness, property conditions & facilities, room comfort

Boa

Boa , pelo valor, pena que não tem elevador e sem estacionamento , mas muito limpo, silencioso, perto do centro da cidade.
Stayed 2 nights in Jul 2025
Verified review

6/10 Okay

Arlete Fátima

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Boa localização, mas sujeira é nítida.

Estadia ruim. O quarto não estava sujo, atendimento estranho, café da manhã deixou a desejar. Reiterando novamente, quarto estava sujo.
Sujeira demais. Este apenas um dos cômodos.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfeito

Atendimento impecável, quarto limpíssimo, roupas de camas impecáveis, café excelente.
Stayed 6 nights in Jun 2025
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Atendimento excepcional, todos os funcionários muito prestativos e educados. Limpeza impecável. Ótima localização. Só os quartos que poderiam ser mais iluminados.
Stayed 4 nights in Jun 2025
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tv e chuveiro poderiam ser um pouco melhores. No mais, tudo ótimo, vale super a pena.
Stayed 3 nights in Jun 2025
Verified review

10/10 Excellent

Camila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Localização perfeita e atendimento impecável, quartos e banheiros grandes, cama confortável e ótima roupa de cama. O único ponto que precisa de renovação são as TVs que não são smart, mas é só um detalhe.
Stayed 1 night in May 2025
Verified review

8/10 Good

Janderson Cleiton

Bom

Pousada boa, localização muito boa, 2 quadras da rua coberta, atendimento muito bom, café da manhã muito bom, porém o quarta que fiquei, 206, estava com cheio de mofado, nada que a janela aberta não resolvesse.
Stayed 3 nights in May 2025
Verified review

8/10 Good

Zibia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ótimo custo benefício.

A pousada fica bem localizada o que permite passear a pé no centro de gramado. Ambiente tranquilo, limpo, café da manhã bom e ótimo atendimento.
Stayed 3 nights in May 2025
Verified review

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ótimo!

Hotel super agradável! Equipe super simpática e solícita. Sempre bem localizada, há uma curta caminhada da Borges de Medeiros/Rua Coberta.
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

EDNILSON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recomendo

Fomos muito bem recebidos, a pousada é muito bem localizada e nós serviu muito bem.
Stayed 3 nights in Feb 2025
Verified review

10/10 Excellent

Loecy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ótima pousada

Minha experiência na Pousada Viena foi muito boa. Atendimento e simpatia de todos funcionários excelente , café da manhã gostoso, sempre tinha um bolo diferente. O quarto era pequeno , porém aconchegante. Tinha lugares para colocar as coisas como : cabides, suporte para pendurar roupas, armário, lugar p colocar malas, roupas de cama limpinhas, limpeza todos os dias, O banheiro grande e confortável c armário acima da pia p colocar as coisas e penduradores de roupas. Localização excelente pertinho da Borges de Medeiros.
Stayed 7 nights in Jan 2025
Verified review

8/10 Good

Verified traveler

Liked: Staff & service, room comfort
Muy amables la gente de recepción, nos atendieron en todas las necesidades
Stayed 1 night in Jan 2025
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Melhorar a acessibilidade.

Otima localizacao no centro, permote fazer tudo a pé. 4 vagas de estacionamento apenas, cafe da manhã de boa qualidade e tudo feito na própria cozinha, mas poucas mesas e precisa fazer rodízio para o café. Acessibilidade deixa desejar.
Stayed 6 nights in Jan 2025
Verified review

10/10 Excellent

Marcos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Receptividade incrível, quarto confortável, café da manhã ok (poderia ter mais frutas).
Stayed 4 nights in Dec 2024
Verified review

10/10 Excellent

WALDEMAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ótimo

Excelente
Stayed 5 nights in Dec 2024
Verified review

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Infelizmente sem elevador e estacionamento precário, mas ótimo atendimento
Stayed 3 nights in Sep 2024