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Aparthotel

Serain Residences on View

2.0 star property

Photo gallery for Serain Residences on View

Exterior - Serain Residences on View (Surfers Paradise)
Comfort Studio | Terrace/patio - Serain Residences on View (Surfers Paradise)
Comfort Studio - Serain Residences on View (Surfers Paradise)
Exterior - Serain Residences on View (Surfers Paradise)
Comfort Studio | Terrace/patio - Serain Residences on View (Surfers Paradise)

Reviews

5.4 out of 10

Apart-hotel

1 bathroomSleeps 445 sq m

Popular amenities

  • Ocean view
  • Air conditioning

Add dates for prices

Property amenities

Parking and transportation

  • No onsite parking available

Food and drink

  • Mini-fridge

Bathroom

  • 1 private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LED TV

Comfort

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • No elevator

Services and conveniences

  • Virtual front desk

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 6 units

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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 10:00 AM

Special check-in instructions

There is no front desk at this property
Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; access will be through a private entrance
Prior to arrival, you must complete online registration via a secure link
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools

Access methods

Private entrance

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of ANG 300 will be collected before check-in.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property

We should mention

This property does not have elevators

About the neighborhood

Surfers Paradise, a neighborhood in Gold Coast, is home to this aparthotel. Cavill Avenue and Pacific Fair Shopping Centre are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Warner Bros. Movie World and Dreamworld. Looking to enjoy an event or a game while in town? See what's happening at Gold Coast Turf Club or Broadbeach Sports and Recreation Centre. Visit our Gold Coast travel guide
View more Aparthotels in Gold Coast
Map
22 View Ave, Surfers Paradise, QLD, 4217

What's nearby

  • Surfers Paradise Beach
    Surfers Paradise Beach
    2 min walk - 0.1 miles
  • Cavill Avenue
    Cavill Avenue
    7 min walk - 0.4 miles
  • Chevron Renaissance
    3 min walk - 0.2 miles
  • Infinity Attraction
    5 min walk - 0.3 miles
  • Slingshot
    9 min walk - 0.5 miles

Getting around

  • Cypress Avenue Station
    2 min walk
  • Helensvale Station
    22 min drive
  • Coolangatta Airport (OOL)
    40 min drive

Restaurants

  • Sandbar
    3 min walk
  • Clock Hotel
    2 min walk
  • Nosh Pan Asian
    1 min walk
  • Betty's Burgers & Concrete Co.
    3 min walk
  • Costa D'oro Italian Restaurant & Pizzeria
    4 min walk

Frequently asked questions

Is Serain Residences on View pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This property doesn't offer parking.

What time is check-in at Serain Residences on View ?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Serain Residences on View ?

Check-out is at 10:00 AM.

Where is Serain Residences on View located?

Located in Surfers Paradise, this aparthotel is within a 5-minute walk of Chevron Renaissance and Surfers Paradise Beach. Cavill Avenue and The Star Gold Coast are also within 3 mi (5 km). Cypress Avenue Station is only a 2-minute walk and Florida Gardens station is 29 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Serain Residences on View Reviews

Reviews

All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 4 out of 21 reviews
Rating 8 - Good. 4 out of 21 reviews
Rating 6 - Okay. 3 out of 21 reviews
Rating 4 - Poor. 1 out of 21 reviews
Rating 2 - Terrible. 9 out of 21 reviews

5.6

Cleanliness

6.0

Amenities

5.0

Property conditions & facilities

Reviews

Verified

8/10 Good

Thuy

Liked: Communication
Good view & location
Stayed 4 nights in Jan 2026
Verified

8/10 Good

Esteban

Liked: Cleanliness, property conditions & facilities, communication
Well located room in a clean and nice building. Easy to walk everywhere and has a nice view . But it does not include parking / pool / gym / and check in process is a bit complex as it’s not part of the hotel.
Stayed 4 nights in Oct 2025
Verified

6/10 Okay

Andrew

Disliked: Property conditions & facilities
Our booking was last minute and we needed somewhere to stay, our original accommodation had fallen through. The location was great, central to everything in Surfers, the bonus was ocean views and the very short walk to the beach and tram. The property itself was below average - features of the room were broken or on its way out, a reading light that had broken off had a screw loosely placed in the hole, the room safe was locked and beeping in the middle of the night, and the air conditioner made a massive bang every time it was turning back on. The room had an nespresso machine, a kettle, a microwave, some plates, cutlery, and mugs and glasses. It was really bare minimum. The floor/carpet was a bit dirty with stains and please don't look under the bed.
Stayed 5 nights in Jul 2025
Verified

8/10 Good

Vy

Liked: Communication
Good view & location
Stayed 4 nights in Jan 2026
Verified

8/10 Good

Karyn

Liked: Amenities, property conditions & facilities, communication
Great location but there was a nightclub right next door.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great spot close to everything
Stayed 1 night in Nov 2024
Verified

2/10 Terrible

Verified traveler

Disliked: Cleanliness, room comfort, communication

Disgusting, don't stay here

Full of cockroaches, grime and dirt. If I could have found somewhere else to stay we would've left, place is disgusting.
Stayed 2 nights in Jul 2025
Verified

2/10 Terrible

Alice

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Room was filthy and had broken items, it did not resemble the pictures. We tried to address the issue with the owners, but it has not been resolved. Do not book this room!!!
Generally run down room
Dirty facilities
Broken items
Stayed 7 nights in Oct 2025
Verified

10/10 Excellent

Sharon

Liked: Cleanliness, amenities, property conditions & facilities
Little hard to find as name was not listed out front but once we asked and got settled it was comfortable and easy
Stayed 2 nights in May 2025
Verified

2/10 Terrible

Dexter

Disliked: Cleanliness, amenities, property conditions & facilities, communication
The property was dirty and very run down. I had to clean it before hand. I asked to cancel my booking and asked for a full refund after seeing the room. The property manager who I spoke to was no help.
Stayed 2 nights in Sep 2025
Verified

2/10 Terrible

Isaac

Disliked: Cleanliness, amenities, property conditions & facilities
The air conditioning was broken so it kept pumping hot air into the room making it unbelievably hot and stuffy or if I pushed the button it would make it freezing cold. It was absolutely terrible. Do not rent from these people. It was a real hassle getting into the room as well.
Stayed 3 nights in May 2025
Verified

6/10 Okay

Ryan

Liked: Cleanliness, amenities, communication
Disliked: Property conditions & facilities
Showe was broken apon arrival. Needs a new head i believe. Cheers,
Stayed 11 nights in Nov 2023
Verified

2/10 Terrible

Laura

Disliked: Cleanliness, amenities, property conditions & facilities, communication
This property & the organisation of it was terrible. Sat nav takes you to focus apartments and we had a conversation with a lady that couldn’t understand us resulting in a 1.5hr check in process. This property isn’t called serain residences on view it’s called mantra hotel. Very dirty room. I pulled a huge clump of hair out of my daughter’s bed and there were cockroaches. AVOID
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

Kaydean

Liked: Amenities, communication
Good view shops close by
Stayed 3 nights in Oct 2025
Verified

2/10 Terrible

Hayden

Disliked: Property conditions & facilities, communication
the sliding door was impossible to open some lights did not turn on, and there was no communication about what there was at the facility
Stayed 2 nights in Dec 2024
Verified

4/10 Poor

Haruka

Liked: Cleanliness, property conditions & facilities
Disliked: Communication
チェックインメールが当日のチェックイン時間になっても届かず、エクスペディアのバーチャルエージェントに連絡してもらい1時間後にチェックインできました。 リネン等は綺麗に清掃してありましたが、ゴキブリの赤ちゃんがたくさん歩いていました。 1番気になった点は滞在中に突然エアコンの修理が始まった点です。 何も連絡がなかったため困惑しました。 コミュニケーション不足の点を除けば悪くは無いですが、もう一度ここを選ぶことはないと思います。
Stayed 7 nights in Sep 2024
Verified

2/10 Terrible

William

Disliked: Cleanliness, property conditions & facilities, communication
Stayed 2 nights in Nov 2025
Verified

6/10 Okay

Miss Tamika

Stayed 2 nights in Apr 2025
Verified

2/10 Terrible

Puja

Disliked: Cleanliness, property conditions & facilities, communication
Stayed 4 nights in Jan 2025
Verified

2/10 Terrible

Tullu

Disliked: Cleanliness, room comfort, communication
Stayed 5 nights in Dec 2024
Verified

10/10 Excellent

Irene

Liked: Cleanliness, room comfort, communication
Stayed 2 nights in Feb 2024