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Portobello Resort Apartments

Property class: 3.5

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Photo gallery for Portobello Resort Apartments

A modern hotel with a rooftop deck featuring a table and chairs, surrounded by lush greenery and palm trees. - Portobello Resort Apartments (Mermaid Beach)
A swimming pool with a brick border, surrounded by palm trees and a white building with balconies. - Portobello Resort Apartments (Mermaid Beach)
A multi-story building with balconies, a gated entrance, and surrounding greenery. - Portobello Resort Apartments (Mermaid Beach)
A modern living room with a staircase, white furniture, and a blue sofa. - Portobello Resort Apartments (Mermaid Beach)
A modern kitchen with white cabinets, a built-in oven, a stainless steel sink, and a flat-screen TV mounted on the wall. - Portobello Resort Apartments (Mermaid Beach)
Located close to Pacific Fair Shopping Centre and The Star Gold Coast, Portobello Resort Apartments provides a garden, dry cleaning/laundry services, and a hot tub. Stay connected with free in-room WiFi.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Kitchen
  • Washer
  • Parking included
  • Free WiFi

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Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Basic Apartment, 1 Bedroom

A living room with a sofa, a coffee table, a TV on a stand, and a ceiling fan.

Basic Apartment, 1 Bedroom

  • 53 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Apartment, 2 Bedrooms

A modern living room with a staircase, white furniture, and a blue sofa.

Apartment, 2 Bedrooms

  • City view
  • 75 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds OR 2 Queen Beds

View all photos for Apartment, 1 Bedroom

A compact living space with a sofa, a dining table, and a TV. There is a kitchen area with a microwave and cabinets.

Apartment, 1 Bedroom

  • Garden view
  • 53 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

About the neighborhood

Located in Mermaid Beach, a neighborhood in Gold Coast, Portobello Resort Apartments is in a shopping district and near the beach. SkyPoint Observation Deck and Cavill Avenue are notable landmarks, and travelers looking to shop may want to visit Pacific Fair Shopping Centre and Chevron Renaissance. Don't miss out on a visit to Currumbin Wildlife Sanctuary. Snorkeling, windsurfing, and fishing offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails nearby. Visit our Gold Coast travel guide
View more Apartments in Gold Coast
Map
2607 Gold Coast Highway, Broadbeach, Mermaid Beach, QLD, 4218

What's nearby

  • A nighttime view of a modern indoor complex with a swimming pool, palm trees, and a sports field.
    Pacific Fair Shopping Centre
    2 min walk - 0.1 miles
  • A Gothic-style building with 'DRACULA'S' illuminated signage, a large skull decoration, and a 'SANCTUARY' billboard.
    Dracula's Cabaret
    5 min walk - 0.3 miles
  • A beach with waves, a city skyline, and a sunset.
    Kurrawa Beach
    7 min walk - 0.4 miles
  • A city skyline at night with illuminated buildings and a calm river reflecting the lights.
    The Star Gold Coast
    12 min walk - 0.7 miles
  • A coastal cityscape with high-rise buildings, a beach, and a river.
    Gold Coast Convention and Exhibition Centre
    14 min walk - 0.8 miles

Getting around

  • Broadbeach South Light Rail Station
    5 min walk
  • Varsity Lakes Station
    16 min drive
  • Coolangatta Airport (OOL)
    26 min drive

Restaurants

  • Sumo Japanese
    6 min walk
  • Yum Cha Noodle Haus
    9 min walk
  • Outback Steakhouse
    8 min walk
  • Bam Bam Bakehouse
    7 min walk
  • Breadtop 包店
    15 min walk

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Property amenities

Beach

  • Beach nearby

Pool/Spa

  • Hot tub
  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Family friendly

  • Crib: AUD 45 per stay

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Microwave
  • Refrigerator
  • Stovetop
  • Toaster

Dining

  • Dining table

Bedrooms

  • Bed sheets provided
  • Rollaway/extra bed: AUD 30 per night

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Shower
  • Towels provided

Living spaces

  • Dining table
  • Separate dining area
  • Separate sitting area

Outdoor areas

  • Barbecue grill
  • Furnished balcony/patio
  • Garden
  • Picnic area

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities
  • Washing machine

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Smoking not allowed

Services and conveniences

  • Iron/ironing board
  • Luggage storage
  • Tour and ticket assistance
  • Weekly housekeeping

Location highlights

  • By the sea
  • In a shopping district
  • Near a metro station
  • Near a train station
  • Near the airport

Things to do

  • Fishing nearby
  • Hiking/biking trails nearby
  • Snorkeling nearby
  • Theme park nearby
  • Whale watching nearby
  • Windsurfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Fire extinguisher
  • First aid kit

General

  • 1 building
  • 4 floors
  • 9 units
  • Built in 1997
  • Garden
  • Individually furnished

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Express check-out available

Special check-in instructions

There is no front desk at this property
Guests must contact the property in advance for check-in instructions and lockbox information; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Lockbox, private entrance

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 30.0 per night
Cribs (infant beds) are available for AUD 45.0 per stay

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 200 per accommodation, per stay
  • A damage deposit of AUD 200 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Crib (infant bed) fee: AUD 45.0 per stay
  • Rollaway bed fee: AUD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

Property class

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Frequently asked questions

Does Portobello Resort Apartments have a pool?

Yes, this property has an outdoor pool.

Is Portobello Resort Apartments pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Portobello Resort Apartments?

Check-in start time: 2 PM; Check-in end time: anytime.

What time is check-out at Portobello Resort Apartments?

Check-out is at 10 AM.

Does Portobello Resort Apartments provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Portobello Resort Apartments located?

Located in Mermaid Beach, this apartment building is within a 10-minute walk of Pacific Fair Shopping Centre and The Star Gold Coast. Gold Coast Convention and Exhibition Centre and SkyPoint Observation Deck are also within 3 mi (5 km). Broadbeach South Light Rail Station is 5 minutes by foot and Florida Gardens Station is 30 minutes.

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Reviews

Portobello Resort Apartments Reviews

8.6

Excellent

8.8

Cleanliness

8.6

Location

8.4

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 110 out of 238 reviews
Rating 8 - Good. 100 out of 238 reviews
Rating 6 - Okay. 18 out of 238 reviews
Rating 4 - Poor. 7 out of 238 reviews
Rating 2 - Terrible. 3 out of 238 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Very friendly and approachable management and staff
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Check-in, communication, listing accuracy
Great location , lovely sized room, Excellent facilities
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
This is a great place, fantastic value. Rooms are enormous and have everything in them that you need. Very clean and well maintained. Very obliging and helpful. Lovely surround and swimming pool. Very central and loads of public transport. I would highly recommend it.
Stayed 3 nights in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, listing accuracy
Good location
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Location, location.
Stayed 9 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Lovely spot
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
All staff are kind and friendly.
Stayed 8 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Room was very clean and the staff were very helpful, welcoming and accommodating.
Stayed 3 nights in Oct 2023
Verified review

8/10 Good

Liked: Cleanliness, communication
Management was very accommodating and helpful. The pool and spa was lovely after sports. Location is great between beach and shopping and restaurants. Currently roadworks during the night are very noisy and disturbing.
Stayed 10 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
I had an absolutely lovely stay, property was lovely and clean. Pool and spa were awesome and such a convenient location. ⭐️⭐️⭐️⭐️⭐️
Stayed 5 nights in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
We had a relaxed and confortable stay at Portobello. The Property Managers were excellent and eager to help with any request. The unit itself was clean and easy to access. It is extremely close to Transport options and Pacific Fair shopping centre.
Stayed 6 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Very much liked everything that was provided in the apartment, including a full kitchen and a washing machine. Staff were friendly and helpful. All communication prior to checking in was clear and useful. Secure parking. Close proximity to the beach, public transport and Pacific Fair are also added to the experience.
Stayed 7 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Fantastic accomodation really close to Pacific Fair and a short walk to Broadbeach. The owners were lovely and helpful the accomodation had everything we needed. Will stay there again.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Lovely staff who upgraded us to one of their top rooms! Very good value for money, great position close to beach/shops/tram station!
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
T
Stayed 10 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very roomy and comfortable, we would stay there again .
Stayed 5 nights in May 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
The property was very clean, safe and a great location. Good value for money
Stayed 4 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
was as per listing, great location.
Stayed 6 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Property central to all our needs.
Stayed 3 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Lovely property managers, friendly and helpful. Apartment was perfect for what we needed. Pool was amazing, beds comfortable, room clean and easy parking. Loved our stay, if we come back again to the gold coast we will stay here again. Thanks very much
Verified review

8/10 Good

Liked: Listing accuracy
Disliked: Check-in, communication
I booked this property on the same day as I was going to be checking in and had a huge issue getting in contact with the property for the checkin information. Apparently when booking on Expedia they do not forward your email address or phone to the property which is very strange. I enailed the property multiple times with no answer. So I called Expedia and they told me that they also couldn't get in contact with the property and at this point I should just cancel my reservation (which I did not want to do). After 2 hours of emailing and calling I finally got in contact with the property and they had the keys waiting for me. It was extremely inconvenient being that we had to wait so long to checkin, we were traveling for 2 days and we just want to shower and relax and we were just waiting around to checkin. The apartment was very nice besides the smell as soon as you opened the apartment door it smelled dirty and greasy. The area rug in the livingroom was filthy and needs to be thrown away. I think the smell was coming froma combination of the couch and the rug. Other than that the apartment was nice. Also there is construction being done right next to the property and they start banging very early in the morning.
Stayed 5 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
We spent two weeks in a lovely two bedroom apartment. Managers Marty and Dorelle, were outstanding hosts, extremely helpful and accommodating. The apartment was clean with everything we required. Pool was warm and well maintained. Close to the beach, Pacific Fair and dozens of restaurants. We will be returning next time we are on the Gold Coast. Highly recommend accomodation!
Stayed 14 nights in Jan 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
The apartment was great clean and renovated. The pool was clean and the spa warm 😎. There are two construction site close to the property so don't expect a sleep in.
Stayed 3 nights in Jan 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Marty was very nice and helpful will stay again in the future thanks for everything. Regards Olivia
Stayed 6 nights in Aug 2024
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
Hair dryer needed an Australian adaptor, not found in the apartment. Otherwise, accommodation was fine.
Stayed 2 nights in Jan 2025