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Novotel Surfers Paradise

4.5 star property
Travelers enjoy the outdoor pool with sun loungers, then browse the on-site shopping mall before starting their day with a hearty breakfast spread

Choose dates to view prices

Photo gallery for Novotel Surfers Paradise

Penthouse, 4 Bedrooms | Hypo-allergenic bedding, in-room safe, desk, blackout drapes - Novotel Surfers Paradise (Surfers Paradise)
Penthouse, 4 Bedrooms | Hypo-allergenic bedding, in-room safe, desk, blackout drapes - Novotel Surfers Paradise (Surfers Paradise)
Outdoor pool, a heated pool, sun loungers - Novotel Surfers Paradise (Surfers Paradise)
Beach/ocean view - Novotel Surfers Paradise (Surfers Paradise)
Superior Room, 1 King Bed, Ocean View | Hypo-allergenic bedding, in-room safe, desk, blackout drapes - Novotel Surfers Paradise (Surfers Paradise)
Located on bustling Cavill Avenue, Novotel Surfers Paradise features a spa tub and a shopping mall. Guests can enjoy breakfast at BLVD Cafe & Bar or relax with coffee in the garden using the free WiFi. Visitors appreciate the quality dining and proximity to the beach.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Deluxe Room, Multiple Beds (Family)

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Room, Multiple Beds (Family)

8.2 out of 10
Very good
(13 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed

8.4 out of 10
Very good
(15 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Room, 2 Double Beds

8.4 out of 10
Very good
(15 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Superior Room, 2 Double Beds

8.0 out of 10
Very good
(67 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(10 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Room, 2 Double Beds

8.0 out of 10
Very good
(47 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Executive Room, 1 King Bed, Ocean View

8.6 out of 10
Excellent
(8 reviews)
  • Partial ocean view
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Room, 1 King Bed, Ocean View

8.6 out of 10
Excellent
(36 reviews)
  • Partial ocean view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Ocean View

Deluxe Room, 2 Double Beds, Ocean View | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Deluxe Room, 2 Double Beds, Ocean View

8.0 out of 10
Very good
(34 reviews)
  • Partial ocean view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Executive Room, 1 King Bed, Ocean View

8.6 out of 10
Excellent
(21 reviews)
  • Partial ocean view
  • 35 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Ocean View

Superior Room, 1 King Bed, Ocean View | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Superior Room, 1 King Bed, Ocean View

8.4 out of 10
Very good
(55 reviews)
  • Partial ocean view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Ocean View

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Superior Room, 2 Double Beds, Ocean View

8.8 out of 10
Excellent
(33 reviews)
  • Partial ocean view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room, Multiple Beds (Family)

Family Room, Multiple Beds (Family) | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Family Room, Multiple Beds (Family)

8.0 out of 10
Very good
(39 reviews)
  • City view
  • 43 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Superior Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Superior Room, 1 King Bed

8.4 out of 10
Very good
(30 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Superior Room, 1 King Bed

7.6 out of 10
Good
(7 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse, 4 Bedrooms

Penthouse, 4 Bedrooms | Hypo-allergenic bedding, in-room safe, desk, blackout drapes

Penthouse, 4 Bedrooms

  • Ocean view
  • Sleeps 8
  • 2 Double Beds

About the neighborhood

Located near the beach, Novotel Surfers Paradise is in Surfers Paradise neighborhood and is connected to a shopping center. Cavill Avenue and Robina Town Centre are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Warner Bros. Movie World and Dreamworld. Timezone and Slingshot are also worth visiting. Take an opportunity to explore the area for water adventures such as surfing/body boarding and other activities like golfing. Guests love the hotel's central location. Visit our Gold Coast travel guide
Map
Cnr Surfers Paradise Blvd and Hanlan St, Surfers Paradise, QLD, 4217

What's nearby

  • Cavill Avenue featuring railway items, night scenes and signage
    Cavill Avenue
    2 min walk - 0.1 miles
  • Surfers Paradise Beach which includes skyline, general coastal views and central business district
    Surfers Paradise Beach
    3 min walk - 0.2 miles
  • SkyPoint Observation Deck featuring a coastal town, a sandy beach and a high rise building
    SkyPoint Observation Deck
    5 min walk - 0.3 miles
  • Slingshot
    2 min walk - 0.1 miles
  • Chevron Renaissance
    3 min walk - 0.2 miles

Getting around

  • Cypress Avenue Station
    9 min walk
  • Gold Coast City Coomera Station
    22 min drive
  • Coolangatta Airport (OOL)
    40 min drive

Restaurants

  • Surfers Paradise Beer Garden
    2 min walk
  • Vapiano
    3 min walk
  • Starbucks
    3 min walk
  • The Island Rooftop
    2 min walk
  • Gong Cha Surfers Paradise
    2 min walk

About this property

Novotel Surfers Paradise

Luxury hotel near Cavill Avenue
A short walk from Surfers Paradise Beach, Novotel Surfers Paradise provides a poolside bar, a terrace, and a shopping mall on site. For some rest and relaxation, visit the hot tub. The on-site restaurant, BLVD Cafe & Bar, offers breakfast, brunch, lunch, dinner, and kids' meals. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • An outdoor pool along with sun loungers
  • Cooked-to-order breakfast (surcharge), an outdoor tennis court, and self parking (surcharge)
  • Express check-out, an elevator, and a vending machine
  • Luggage storage, multilingual staff, and 6 meeting rooms
  • Guest reviews give top marks for the breakfast, beach locale, and helpful staff
Room features
All 408 rooms include comforts such as air conditioning, in addition to perks like free WiFi and safes. Guest reviews speak positively of the clean rooms at the property.
More amenities include:
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and tubs or showers
  • 49-inch flat-screen TVs with cable channels
  • Balconies, mini fridges, and free infant beds

Awards and affiliations

Eco-Certified Property
This property participates in Ecotourism Australia Sustainable Tourism, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured, covered self parking on site (AUD 27 per day)
  • Limited onsite self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:00 AM on weekends; AUD 30 to 42 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • BLVD Cafe & Bar

Things to do

  • Gym
  • Heated pool
  • Hot tub
  • Outdoor pool
  • Outdoor tennis court
  • Shopping mall

Family friendly

  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • 6,749 square feet of conference space
  • Computer station

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible shuttle
  • Elevator (79 inch wide door)
  • Handrails in stairways
  • Lever door handles
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (47 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 36 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from April 20 2026 to June 25 2026 (dates subject to change):
  • Hot tub
  • Swimming pool
The following facilities are closed seasonally each year. They will be closed from July 13 to September 17:
  • Hot tub
  • Swimming pool
The property will be renovating from February 6 2026 to April 2 2026 (completion date subject to change). The following areas are affected:
  • Hot tub
  • Swimming pool

Alternate facilities will be available offsite during the renovation.

Renovation work will only be conducted on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately AUD 30 to 42 per person
  • Covered self parking fee: AUD 27 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
Children under 15 years old are not allowed in the fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Grand Chancellor
Grand Chancellor Surfers Paradise
Novotel Surfers Paradise Hotel
Surfers Paradise Grand Chancellor
Hotel Grand Chancellor Surfers Paradise Gold Coast
Novotel Surfers Paradise Hotel
Novotel Surfers Paradise Surfers Paradise
Novotel Surfers Paradise Hotel Surfers Paradise

Frequently asked questions

Does Novotel Surfers Paradise have a pool?

Yes, this property has an outdoor pool. Pool types include heated pools. The pool is closed seasonally each year from July 13 to September 17. The pool will be unavailable from April 20 2026 to June 25 2026 (dates subject to change). The property will be renovating the pool from February 6 2026 to April 2 2026 (completion date subject to change).

Is Novotel Surfers Paradise pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is available for AUD 27 per day. Limited spots are available.

What time is check-in at Novotel Surfers Paradise?

Check-in start time: 2:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Novotel Surfers Paradise?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is Novotel Surfers Paradise located?

Located in Surfers Paradise, this luxury hotel is steps from Centro Surfers Paradise and Cavill Avenue. Surfers Paradise Beach and Gold Coast Convention and Exhibition Centre are also within 3 mi (5 km). Cypress Avenue Station is 9 minutes by foot and Florida Gardens station is 21 minutes.

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Reviews

Novotel Surfers Paradise Reviews

8.0

Very Good

8.2

Cleanliness

7.8

Amenities

8.4

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 632 out of 1451 reviews
Rating 8 - Good. 412 out of 1451 reviews
Rating 6 - Okay. 237 out of 1451 reviews
Rating 4 - Poor. 92 out of 1451 reviews
Rating 2 - Terrible. 78 out of 1451 reviews

Reviews

10/10 Excellent

Quang Dinh

Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay , excellent breakfast
Stayed 2 nights in Jan 2026

8/10 Good

Nicole

Liked: Cleanliness, property conditions & facilities
Friendly staff, clean room, great location.
Stayed 6 nights in Jan 2026

10/10 Excellent

Shailender Reddy

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms, very good breakfast and friendly staff.
Stayed 4 nights in Dec 2025

10/10 Excellent

Hesham

Liked: Cleanliness, property conditions & facilities
Room was very clean, fantastic view, staff were very friendly, check in/out was smooth
Stayed 3 nights in Jan 2026

10/10 Excellent

Bowie

Liked: Cleanliness, amenities, property conditions & facilities
Loved our stay. Clean room, lovely staff. Very convenient room service and cant beat the location. Close to everything
Stayed 2 nights in Jan 2026

8/10 Good

Sumendra

Liked: Cleanliness, property conditions & facilities
Great location nice clean rooms. Free body boards.
Stayed 4 nights in Jan 2026

10/10 Excellent

Shellee

Liked: Cleanliness, amenities, property conditions & facilities
Great location. Easy access to other places via public transport
Stayed 4 nights in Jan 2026

10/10 Excellent

Hollie

Liked: Cleanliness, amenities, property conditions & facilities
Great staff and great location. Room was clean. My partner and I had an excellent experience
Stayed 6 nights in Jan 2026

10/10 Excellent

lavinia Annamaria

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, Location central to everything Had an amazing experience
Stayed 4 nights in Dec 2025

10/10 Excellent

Ruby

Great stay. Perfect location.
Stayed 1 night in Dec 2025

8/10 Good

Adrian

Liked: Amenities, property conditions & facilities
Good location. Comfortable room. Helpful staff. However the carpet in the breakfast room was very grubby, with trodden in food.
Stayed 5 nights in Feb 2026

8/10 Good

Brett

Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless, staff friendly
Stayed 1 night in Dec 2025

10/10 Excellent

Rebekah

Liked: Cleanliness, amenities, property conditions & facilities
Awesome night at the Novotel Hotel with an absolutely gorgeous view. Clean room. Staff were friendly and helpful. Perfect spot to stay and explore gold coast well worth it.
Gorgeous view sitting from the bed .
Gorgeous view from the other room
Gorgeous view from main room up close
Otter room
Stayed 1 night in Jan 2026

8/10 Good

Helen

It was. Central and affordable
Stayed 3 nights in Jan 2026

10/10 Excellent

Cheryl Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view of the beach was beautiful. Hotel close to things to do and see with so many choices of restaurants, food and drinks....
Stayed 6 nights in Dec 2025

10/10 Excellent

Melanie

Liked: Cleanliness, amenities, property conditions & facilities
Clean spacious room with great views and central location
Stayed 1 night in Nov 2025

8/10 Good

Satish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room is Beach View. Breakfast is very good.
Beach View From Balcony.
Stayed 3 nights in Dec 2025

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities
Good selection of options and was changed up daily. Really enjoyed the stay and was in a great location.
Stayed 3 nights in Aug 2025

6/10 Okay

Casey

Disliked: Property conditions & facilities
It was definitely not what it looked like in the pictures.staff were great.
Stayed 5 nights in Jan 2026

8/10 Good

Dennison

Liked: Cleanliness, amenities
Good value for money. The hotel is centrally located and very convenient for transport. Room was comfortable, though a bit dated with a small bathroom. Overall, a pleasant stay
Stayed 3 nights in Jan 2026

10/10 Excellent

George

Liked: Cleanliness, amenities
Friendly staff Great location Hotel amenities Great breakfast Comfy beds Definitely recommend…
Stayed 4 nights in Oct 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms, great service and staff and a delicious buffet breakfast.
Stayed 1 night in Oct 2025

8/10 Good

Denise

Liked: Cleanliness
The room was spacious , clean and with a lovely view of the ocean. Reservation staff very friendly and helpful. Breakfast was excellent. My critisism; the restaurant being closed in the evening...the cafe area is too noisey and uninviting for a meal...okay for a snack.
Stayed 3 nights in Feb 2026

10/10 Excellent

Lilly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were nice , yummy breakfast nice bar
Stayed 3 nights in Nov 2025

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property great location
Stayed 5 nights in Oct 2025