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Stipp Hotel Gisenyi

Property class: 3.5

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Photo gallery for Stipp Hotel Gisenyi

A lush garden with a small building, a large tree, and a view of the sea. - Stipp Hotel Gisenyi (Gisenyi)
A balcony with a round table and two chairs, overlooking a view of trees and a body of water. - Stipp Hotel Gisenyi (Gisenyi)
A hotel lobby with a reception desk, a staircase, and artwork on the walls. - Stipp Hotel Gisenyi (Gisenyi)
A playground with swings and a slide, surrounded by grass and trees, with a view of a body of water in the background. - Stipp Hotel Gisenyi (Gisenyi)
A paved walkway with a stone wall and palm trees. - Stipp Hotel Gisenyi (Gisenyi)
A terrace, a garden, and a playground are just a few of the amenities provided at Stipp Hotel Gisenyi. Treat yourself to a massage at the onsite spa. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and a bar.

Reviews

6.4 out of 10

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Room options

Available filters for rooms
Showing 4 of 4 rooms

Single Room

  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

Double or Twin Room

  • Sleeps 2
  • 1 Double Bed OR 1 Twin Bed
  • Free WiFi

Triple Room

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

Family Suite

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds
  • Free WiFi

About the neighborhood

Located in Gisenyi, Stipp Hotel Gisenyi is near the beach. The area's natural beauty can be seen at Kivu Lake and Gisenyi Beach. Visit our Gisenyi travel guide
Map
311 Avenue de la Comiche, P.O.Box 2834, Gisenyi

What's nearby

  • Rwanda Tourism University College
    2 min walk - 0.1 miles
  • Gisenyi Beach
    12 min walk - 0.7 miles
  • Université Libre de Kigali
    17 min walk - 0.9 miles
  • Nyamyumba Hot Springs
    10 min drive - 6.3 miles

Restaurants

  • Barbcue
    2 min drive
  • Salt and Pepper Restaurant
    2 min drive
  • Kivu Resto
    3 min drive
  • Lakeside Restaurant And Bar
    2 min drive
  • DJO’s bar
    7 min drive

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Lake Kivu Serena Hotel
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  • Pool
  • Spa
  • Parking included
  • Free WiFi
8.8 out of 10, Excellent, 104 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Full-service spa
  • Gym
  • Outdoor pool
  • Playground
  • Sauna

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center
  • Conference center
  • Meeting room

Outdoors

  • Garden
  • Picnic area
  • Terrace

Full-service spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Satellite channels

Food and drink

  • Electric kettle
  • Minibar
  • Room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Safe

Policies

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Frequently asked questions

Does Stipp Hotel Gisenyi have a pool?

Yes, this property has an outdoor pool.

Is Stipp Hotel Gisenyi pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

Where is Stipp Hotel Gisenyi located?

Situated near the beach, this spa hotel is within a 10-minute walk of Rwanda Tourism University College and Kivu Lake. Université Libre de Kigali and Gisenyi Beach are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Stipp Hotel Gisenyi Reviews

6.4

5.6

Cleanliness

10

Location

6.0

Staff & service

5.6

Property conditions & facilities
Rating 10 - Excellent. 2 out of 6 reviews
Rating 8 - Good. 1 out of 6 reviews
Rating 6 - Okay. 0 out of 6 reviews
Rating 4 - Poor. 2 out of 6 reviews
Rating 2 - Terrible. 1 out of 6 reviews

Reviews

Verified review

10/10 Excellent

Bonitus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place! Would recommend to others
Stayed 1 night in Sep 2023
Verified review

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel vieillot et chambres pas au niveau

Hotel tres bien situe avec beau jardin mais dans un etat deplorable. Chambres vieillotes, pas d’insonorisation, pas de prises fonctionnels pour recharger appareils électroniques, peu ou pas de wifi dans les chambres, et personnel peu à l’écoute.
Stayed 2 nights in Jun 2023
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Higiene in this hotel is next to none, the hallways smell like dirty bathrooms, as well as the rooms. We found bugs on our beds. And the breakfast was horrible. The staff made me a receipt attached to two wrong payments made by different cards which I have no idea who’s they are. The bathrooms were so filthy we did not even use them. Even after asking for it to be cleaned We had a horrible time in these facilities, unfortunately. Never going there again. Not worth it.
Stayed 1 night in Dec 2019
Verified review

4/10 Poor

Kimberly

Disliked: Cleanliness, staff & service

There are better options in the area

I've stayed in Gisenyi several times and i've tried some of the other hotels in the area. So this is mostly a comparison with what else Gisenyi has to offer. I stayed one night. This hotel has some great amenities like a gym (I did not see it), Pool, and Sauna. They are also very close to the border with DRC. However, I would argue that it isn't worth the price. This hotel is outdated. The room I stayed in was quite tight, and the bathroom very small. Though the bed was nice and the balcony was great. The breakfast was meh, mostly the breakfast foods were not well presented and the table cloths were not clean. Bigger than that, the hotel did not seem to know how to verify my payment through hotels.com. They accused me of not paying and threatened to call the police. I asked them multiple times including the time they knocked on my door at 9pm, to please call hotels.com. The first thing I did was email them my reservation confirmation. While they continued to say that I had not paid. I found them to be very rude, unprofessional, and accusatory. In the end, I called hotels.com and hotels.com called the hotel to confirm the payment. I could not recommend this hotel again. There are many better hotels at a cheaper or equal price point.
Stayed 1 night in Jul 2017
Verified review

10/10 Excellent

Alexandre

Stayed 2 nights in Jun 2024
Verified review

8/10 Good

jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023