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Lake Kivu Serena Hotel

4.0 star property
Beachfront hotel with a full-service spa and a fitness center

Choose dates to view prices

Photo gallery for Lake Kivu Serena Hotel

Exterior
Breakfast, lunch, dinner served; British cuisine
Breakfast, lunch, dinner served; British cuisine
Interior entrance
Lobby sitting area
Travelers find tranquility at this lakeside hotel by Lake Kivu. The spa offers relaxation, and the poolside bar provides sunny refreshment. The Lake Restaurant serves British cuisine in a serene setting, consistently praised by previous guests.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Gym
  • Spa
  • Pool
  • Room service
  • Air conditioning

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Family Room, 2 Queen Beds, Non Smoking, Pool View

Family Room, 2 Queen Beds, Non Smoking, Pool View | 1 bedroom, in-room safe, free cribs/infant beds, free WiFi

Family Room, 2 Queen Beds, Non Smoking, Pool View

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Free cribs/infant beds
LCD TV
Separate bedroom
Bathrobes
Hair dryer
Coffee/tea maker
Free bottled water
  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, Pool View

Superior Room, Pool View | 1 bedroom, in-room safe, free cribs/infant beds, free WiFi

Superior Room, Pool View

8.8 out of 10
Excellent
(5 reviews)

Highlights

Air conditioning
Free cribs/infant beds
LCD TV
Separate bedroom
Bathrobes
Hair dryer
Free bottled water
Satellite channels
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Junior Suite, 1 King Bed, Lake View

Junior Suite, 1 King Bed, Lake View | 1 bedroom, in-room safe, free cribs/infant beds, free WiFi

Junior Suite, 1 King Bed, Lake View

Highlights

Balcony
Air conditioning
Free cribs/infant beds
LCD TV
Separate bedroom
2 bathrooms
Hair dryer
Bathrobes
  • 40 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Map
Gisenyi Rwanda, Gisenyi, 00100

What's nearby

  • Gisenyi Beach - 5 min walk - 0.3 miles
  • Rwanda Tourism University College - 19 min walk - 1.0 mile
  • Université Libre de Kigali - 3 min drive - 1.4 miles
  • Nyamyumba Hot Springs - 8 min drive - 4.4 miles
  • Parc National des Virunga - 12 min drive - 7.9 miles

Restaurants

  • ‪Kivu Resto - ‬4 min drive
  • ‪Saga Bay - ‬5 min walk
  • ‪Migano Cafe - ‬6 min walk
  • ‪DJO’s bar - ‬8 min drive
  • ‪Steven shop - ‬5 min drive

About this property

Lake Kivu Serena Hotel

Upscale hotel
Consider a stay at Lake Kivu Serena Hotel and take advantage of a poolside bar, a terrace, and a garden. Take some time to relax at the onsite spa. The on-site British cuisine restaurant, The Lake Restaurant, offers breakfast, lunch, dinner, and light fare. In addition to laundry facilities and a bar, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • An outdoor pool
  • Free self parking
  • A roundtrip airport shuttle (surcharge), express check-out, and babysitting (surcharge)
  • A porter/bellhop, a banquet hall, and concierge services
Room features
All guestrooms at Lake Kivu Serena Hotel include perks such as 24-hour room service and air conditioning, in addition to amenities like free WiFi and safes.
Other amenities include:
  • Bathrooms with tubs or showers and hair dryers
  • LCD TVs with premium channels
  • Free infant beds and phones

Similar properties

Property grounds

Gorillas Lake Kivu Hotel

  • Pool
  • Kids pool
  • Parking included
  • Free WiFi
7.2 out of 10, Good, 40 reviews
Gorillas Lake Kivu Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • The Lake Restaurant
  • Ziwani Cafe

Things to do

  • Full-service spa
  • Gym
  • Outdoor pool

Family friendly

  • Babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Porter/bellhop

Business services

  • 24-hour business center
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 120 per person (one-way)
  • Airport shuttle fee per child: USD 60 (from 4 to 12 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number A505/06

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Kivu Serena
Kivu Serena Hotel
Lake Kivu Hotel
Lake Kivu Serena
Lake Kivu Serena Gisenyi
Lake Kivu Serena Hotel
Lake Kivu Serena Hotel Gisenyi
Serena Hotel Kivu
Serena Hotel Lake Kivu
Serena Kivu
Lake Kivu Serena Hotel Hotel
Lake Kivu Serena Hotel Gisenyi
Lake Kivu Serena Hotel Hotel Gisenyi

Frequently asked questions

Does Lake Kivu Serena Hotel have a pool?

Yes, this property has an outdoor pool.

Is Lake Kivu Serena Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Lake Kivu Serena Hotel?

Self parking is free at this property.

What time is check-in at Lake Kivu Serena Hotel?

Check-in start time: 3 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Lake Kivu Serena Hotel?

Check-out is at noon.

Does Lake Kivu Serena Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 120 per person applies.

Where is Lake Kivu Serena Hotel located?

Nestled on the beach, this Gisenyi hotel is just steps from Gisenyi Beach and Kivu Lake. Rwanda Tourism University College and Université Libre de Kigali are also within 2 mi (3 km).

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