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Gorillas Lake Kivu Hotel

3.0 star property
Travelers discover a peaceful lakeside retreat at Gorillas Lake Kivu Hotel, where stunning views create the perfect backdrop for both relaxation and adventure

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Photo gallery for Gorillas Lake Kivu Hotel

Outdoor pool - Gorillas Lake Kivu Hotel (Gisenyi)
Reception - Gorillas Lake Kivu Hotel (Gisenyi)
Outdoor pool - Gorillas Lake Kivu Hotel (Gisenyi)
Restaurant - Gorillas Lake Kivu Hotel (Gisenyi)
Property grounds - Gorillas Lake Kivu Hotel (Gisenyi)
Gorillas Lake Kivu Hotel, at the heart of Lake Kivu, offers breathtaking views and a peaceful atmosphere. Relax by the outdoor pool, enjoy the sunny terrace, or use the BBQ grills. High-speed WiFi is available throughout, and guests praise the helpful, attentive staff.

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Gym
  • Business services

Room options

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, in-room safe, desk, free WiFi

Deluxe Double Room

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe Double Room Single Use, 1 Bedroom, Lake View, Lakeside

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room, 1 Bedroom, Lake View, Lakeside

Deluxe Twin Room, 1 Bedroom, Lake View, Lakeside | Premium bedding, in-room safe, desk, free WiFi

Deluxe Twin Room, 1 Bedroom, Lake View, Lakeside

  • Lake view
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Executive Suite, 1 Bedroom, Lake View, Lakeside

Executive Suite, 1 Bedroom, Lake View, Lakeside | Premium bedding, in-room safe, desk, free WiFi

Executive Suite, 1 Bedroom, Lake View, Lakeside

  • Lake view
  • 5 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Single Room, Lake View

Standard Single Room, Lake View | Premium bedding, in-room safe, desk, free WiFi

Standard Single Room, Lake View

  • Sleeps 2
  • 1 Twin Bed

About the neighborhood

Gisenyi is home to Gorillas Lake Kivu Hotel. The area's natural beauty can be seen at Kivu Lake and Gisenyi Beach. Take an opportunity to explore the area for water adventures such as fishing. Visit our Gisenyi travel guide
Map
Avenue de la Cooperation, Gisenyi

What's nearby

  • Rwanda Tourism University College
    7 min walk - 0.4 miles
  • Gisenyi Beach
    7 min walk - 0.4 miles
  • Université Libre de Kigali
    18 min walk - 1.0 mile
  • Nyamyumba Hot Springs
    9 min drive - 5.1 miles

Getting around

  • Kigali (KGL-Kigali Intl.)
    152 min drive

Restaurants

  • Restaurant Chalet
    8 min drive
  • Kivu Resto
    4 min drive
  • Caritas Hotel
    3 min drive
  • Steven shop
    5 min drive
  • Migano Cafe
    8 min walk

About this property

Gorillas Lake Kivu Hotel

Property highlights
Consider a stay at Gorillas Lake Kivu Hotel and take advantage of a poolside bar, a terrace, and a coffee shop/cafe. In addition to a garden and a playground, guests can connect to free in-room WiFi, with speed of 25+ Mbps.
Other perks at this hotel include:
  • An outdoor pool and a children's pool
  • Free self parking
  • A roundtrip airport shuttle (surcharge), a front-desk safe, and tour/ticket assistance
  • Luggage storage, concierge services, and newspapers in the lobby
Room features
All guestrooms at Gorillas Lake Kivu Hotel feature perks such as 24-hour room service and premium bedding, as well as amenities like free WiFi and safes.
Extra amenities include:
  • Bathrooms with shower/tub combinations and free toiletries
  • 42-inch flat-screen TVs with premium channels
  • Balconies or patios, coffee/tea makers, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free secured self parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Gym
  • Outdoor pool
  • Playground

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • No elevator

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Desk
  • Free daily newspapers
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 30.00 per vehicle (roundtrip, maximum occupancy 5)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators

Property is also known as

Gorillas Lake Kivu Hotel Gisenyi
Gorillas Lake Kivu Hotel
Gorillas Lake Kivu Gisenyi
Gorillas Lake Kivu
Gorillas Lake Kivu Hotel Hotel
Gorillas Lake Kivu Hotel Gisenyi
Gorillas Lake Kivu Hotel Hotel Gisenyi

Frequently asked questions

Does Gorillas Lake Kivu Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Gorillas Lake Kivu Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Gorillas Lake Kivu Hotel?

Check-in start time: 2 PM; Check-in end time: anytime.

What time is check-out at Gorillas Lake Kivu Hotel?

Check-out is at noon.

Does Gorillas Lake Kivu Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 30.00 per vehicle applies.

Where is Gorillas Lake Kivu Hotel located?

Situated in Gisenyi, this beach hotel is within a 10-minute walk of Kivu Lake and Gisenyi Beach. Rwanda Tourism University College and Université Libre de Kigali are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Gorillas Lake Kivu Hotel Reviews

7.0

Good

8.0

Cleanliness

7.6

Location

7.8

Staff & service

7.0

Property conditions & facilities
Rating 10 - Excellent. 8 out of 42 reviews
Rating 8 - Good. 18 out of 42 reviews
Rating 6 - Okay. 6 out of 42 reviews
Rating 4 - Poor. 5 out of 42 reviews
Rating 2 - Terrible. 5 out of 42 reviews

Reviews

Verified

10/10 Excellent

Ingemar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice hotel with outstanding staff

Very nice hotel with outstanding staff. Ill come back again.
Stayed 1 night in Dec 2024
Verified

4/10 Poor

Prince

Liked: Cleanliness
Disliked: Property conditions & facilities
Old school no elevator for family with kids
Stayed 2 nights in Feb 2026
Verified

2/10 Terrible

Venkata Sree Rama Chandra Santosh Kumar

Disliked: Amenities
​Management needs to be more transparent with guests. I reached the hotel in the middle of the night (1:30 am) only to be surprised by a water outage. No heads-up was given. The dining experience was equally poor—the menu wasn't ready and there were no vegetarian dishes available. Even with limited occupancy, the service felt disorganized. If you can't provide basic water and a standard menu, you shouldn't be taking bookings.
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing and comfortable

The Hotel was comfortable and relaxing and close most activities. Staff was friendly and helpful. Very nice breakfast.
Stayed 3 nights in Mar 2022
Verified

10/10 Excellent

Hans-Iko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situated close to the lake in a wonderful garden with lush vegetation and a swimming pool with shallow water area.
Stayed 1 night in Aug 2022
Verified

10/10 Excellent

Doreen

Liked: Cleanliness, staff & service
The staff was friendly and very attentive. The rooms and facilities were clean and comfortable. Spackling and painting are needed in the stairwell leading to the 2nd, as well as the 2nd floor corridor. Nonetheless, I would stay there again on future trips.
Stayed 1 night in Jan 2023
Verified

6/10 Okay

Alex

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

25 years too late.

The hotel has seen better days. The rooms were very rundown, the linens were threadbare and the beds were broken. The staff was friendly, but o would recommend looking somewhere else, especially for that price.
Stayed 1 night in Apr 2023
Verified

6/10 Okay

Emily

Disliked: Property conditions & facilities
The grounds of this hotel are lovely. The hotel itself is old and the facility is aging. Many things don't work or break. The Lakeside room I had was not really lakeside, you could not hear the lapping of the waves - which is what I had hoped for. The food is overpriced and the menu limited. It is convenient and tourists might enjoy it, but for the business traveler it is a disappointment.
Stayed 4 nights in Nov 2024
Verified

4/10 Poor

Richard

Liked: Cleanliness, staff & service, room comfort

Not Air conditioned

THIS HOTEL IS NOT AIR CONDITIONED. We chose it because Hotels.com said it was. The manager told us that was “an error” and that he has been trying to get the booking sites to change it but has had no success. This is a malaria area, there are no windows in the rooms but they have sliding glass doors providing a beautiful view of the pool and the lake but, at night, the only way to get cooler air is to leave those sliding doors wide open and use a fan. No screens, no mosquito nets and wide open doors. I was not willing to take that chance so said we would have to move. The manager then said they did have one suite with a/c but it cost $250 a night. We worked out a deal so it only cost me a couple hundred dollars more than we already paid through Hotels.com but this was an unexpected and unwelcome surprise. The staff is amazing, helpful, friendly. The breakfast is a very good buffet. The location is wonderful – across the street from the beach, walking distance to a couple of shops and nice coffee /pastry bakery. Lovely well-kept grounds and pool. This place would be perfect if they had a/c. But, because of that and the malaria potential (a friend who lives here that we were visiting said she has had malaria twice so it is a real possibility) I would choose another hotel.
Stayed 2 nights in Feb 2023
Verified

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel très agréable avec un personnel hyper dévoué. Malheureusement, la piscine était souvent fermée et la salle de sport ne mérite même pas ce nom. Sinon, tout le reste était parfait
Stayed 2 nights in May 2023
Verified

4/10 Poor

Bhert

Disliked: Staff & service, amenities, property conditions & facilities
Place is good but incomplete in what we need. Like one channel no free coffe or water.Restaurant Staff not returning your change of money, i paid thru on line and they said im still not yet paid so i give 200 hundred, then from 290 i paid they just return to me 100 dollar the remaining they said will be give to the driver. But how?
Stayed 2 nights in Nov 2020
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

Ancient TVs, the property has to improve

At this price the property must have modern TVs not the year 2000s boxes they have. The cable tv channels were also less than 5. The check in was excellent but upon check out the guy at the reception asked me to pay. When i told him it was paid for already he appeared confused. This was a big shock for me. The breakfast was not up to scratch either. The garden and pool are very good.
Stayed 1 night in Mar 2020
Verified

8/10 Good

Pannaga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A good business hotel

Everything is excellent and best value for money. Hotel is clean and safe. Rooms are comfortable. However, you may find the food (especially for vegetarians) options are limited. For business trip, this is a recommended place to stay.
Stayed 3 nights in Feb 2020
Verified

10/10 Excellent

usman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Decent place right by the lake

Staff was friendly. Facilities are decent. Pretty good breakfast. Place doesnt need major upgrades but rather some minor tweaks here and there.
Stayed 1 night in Feb 2020
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

By the water

Great service and nice location. Lots of mosquitos at night and no nets.
Stayed 1 night in Aug 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was not pleasing, was not given the room I’d booked originally. Other than that I had a great stay, room was clean, pool was beautiful. They could use a few more chairs around the pool though, maybe some lounge chairs. Breakfast was amazing. Would definitely recommend.
Stayed 2 nights in Jul 2019
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mysigt hotell med närhet till centrum

Härligt ställe att bo på. Lite lyhört från korridoren. God mat i restaurangen och frukosten var helt okej! Utsikten från rummet på bottenvåningen är över den mysiga trädgården med pool. Runt hörnet ligger stranden där det går bra att bada och göra båtutflykter. Andra restauranger ligger en kort promenad bort.
Stayed 2 nights in Apr 2019
Verified

2/10 Terrible

Jeongseok

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad hotel.

Bad hotel. No good communication hotel.
Stayed 4 nights in Jul 2018
Verified

10/10 Excellent

Valda M.

Liked: Cleanliness, staff & service, property conditions & facilities
The staffers are excellent. The spa is coming soon and a massage will be very welcome. There needs to be a restroom on the first floor for customer convenience. The Lake Kivu garden is amazing, I wish there were more activities to occupy my curiosities, and more furniture to enjoy the garden. Really, the customer service, care and hospitality were the best! I wish there was more creativity on the buffet although it met my needs. I will hold you to the offer of the coupon off and I'm looking for my reimbursement due to emergency early check out. Thank you Mr. Wagula and staff. VMc
Stayed 3 nights in Nov 2017
Verified

8/10 Good

Susie

Liked: Cleanliness, staff & service, property conditions & facilities

Nice hotel close to the beach

The manager of the hotel was extremely helpful, I am a wheelchair user and he showed me two different types of room so I could choose which was more suitable for me. The entrance to the hotel is not wheelchair accessible but once inside the hotel the ground floor is level access. The food at the hotel was also much better than anything we sampled elsewhere and we ate all our meals there as a result. There was some noise from exercises taking place on the beach but in the hotel itself there was a party and we were worried about the impact of the noise but by 10 PM it was very quiet.
Stayed 3 nights in Jun 2017
Verified

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Kilgali Hotelec=

NO elevator. congested area but very nice hotel grounds inside a walled area
Verified

6/10 Okay

Sarah

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Basic hotel, could do better

Being taken to a room which we had not booked when we arrived, to them trying to charge me after I had already paid was not good. The room itself was reasonably comfortable, but handles missing from wardrobe / bedside table did not look good. The hotel is very noisy, despite not seeming to be a huge number of guests staying. Noise travels easily from reception up to rooms or from the restaurant. Rooms do not have air-con or a fan but instead a gap at the top of the patio doors covered by mosquito mesh which did its job keeping the bugs away but meant every sound went into the rooms. We didn't have a night where we did not need ear plugs. Breakfasts were terrible - they go on until 10am but even if you get there just before 9am there is little on offer, you basically have choice of fruit (if they don't run out) or omelette. They have a toaster for bread but there was never any condiments such as honey or jam on offer. Only used pool once as only 2 sunbeds available for whole hotel. I booked this hotel for the pool - looks much bigger in photos than it actually is. Instead my family walked 10 mins to another local hotel and used their pool. I wish I had stayed in that hotel now, much more expensive but would have been easier!
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness

Rent och snyggt, men något opersonligt

Trevligt poolområde med servering och välskött pool. Hotellet är rent och i gott skick, om än lite opersonligt. Rummet var väldigt lyhört och många ljud utifrån hördes in, men det kan bero på att vi hade rum nära receptionen. Wifi finns men låg nere längre perioder flera gånger under våra dagar där.
Verified

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Simple

Nice Simple hotel. The wifi worked well and I enjoyed breakfast. The water pressure in the showers is incredible. The views over the pool from the room also nice and pleasant. I'd say the room didn't have any wash cloths, but no major problem. The TV is also outdated. Pretty simple, classic, not extra about the hotel, but staying in Gisenyi is always nice.
Verified

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Nice location and pool. Daft design in shower, the shower curtain stops 6 inches from floor therefore room flooded each time shower is used - housekeeping staff must be well fed up of that kila siku.