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Emerald Hotel

4.5 star property
This eco-certified hotel combines nature-inspired luxury with convention center convenience, offering travelers a sustainable retreat in a prime location.

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Photo gallery for Emerald Hotel

Executive Suite, River View | Premium bedding, pillowtop beds, desk, blackout drapes - Emerald Hotel (Gisborne)
View from property - Emerald Hotel (Gisborne)
Executive Suite, River View | Premium bedding, pillowtop beds, desk, blackout drapes - Emerald Hotel (Gisborne)
Seasonal outdoor pool, pool umbrellas, sun loungers - Emerald Hotel (Gisborne)
Apartment, 2 Bedrooms | Living area | 40-inch flat-screen TV with digital channels - Emerald Hotel (Gisborne)
Connected to the convention center, Emerald Hotel offers an eco-friendly stay with practical amenities. Guests enjoy a seasonal pool, business center, WiFi, easy luggage storage, a sunlit terrace, and consistently helpful staff.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Business services
  • Housekeeping

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Suite, 1 King Bed

A hotel room with a bed, two bedside tables, a nightstand, and a window with curtains.

Standard Suite, 1 King Bed

  • Sleeps 3
  • Free WiFi

View all photos for Standard Suite, 1 King Bed

Premium bedding, pillowtop beds, desk, blackout drapes

Standard Suite, 1 King Bed

8.2 out of 10
Very good
(37 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Executive Suite, Pool View

Premium bedding, pillowtop beds, desk, blackout drapes

Executive Suite, Pool View

7.6 out of 10
Good
(17 reviews)
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Executive Suite, River View

Premium bedding, pillowtop beds, desk, blackout drapes

Executive Suite, River View

8.4 out of 10
Very good
(16 reviews)
  • River view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Junior Suite

Premium bedding, pillowtop beds, desk, blackout drapes

Junior Suite

9.0 out of 10
Wonderful
(7 reviews)
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Executive Apartment

Executive Apartment | Premium bedding, pillowtop beds, desk, blackout drapes

Executive Apartment

  • Sleeps 5
  • 2 Twin Beds
  • Free WiFi

About the neighborhood

Located on a river, Emerald Hotel is in Gisborne Central neighborhood and is connected to the convention center. Tairawhiti Museum and East Coast Museum of Technology are cultural highlights, and some of the area's activities can be experienced at Longbush Wines and Gisborne Harbour. Gisborne i-SITE Mini Golf and Titirangi Reserve are also worth visiting. Discover the area's water adventures with kayaking, windsurfing, and sailing nearby, or enjoy the great outdoors with ecotours. Visit our Gisborne travel guide
Map
13 Gladstone Road,Gisborne 4040, Gisborne, 4040

What's nearby

  • Te Tauihu Turanga Whakamana
    1 min walk - 0.1 miles
  • Gisborne Harbour
    6 min walk - 0.4 miles
  • Gisborne Wine Centre
    8 min walk - 0.5 miles
  • Tairawhiti Museum
    8 min walk - 0.5 miles
  • Gisborne Botanic Gardens
    19 min walk - 1.0 mile

Getting around

  • Gisborne (GIS)
    7 min drive

Restaurants

  • Tatapouri Fishing Club
    5 min walk
  • Pizza Hut
    10 min walk
  • China Palace Restaurant & Takeaway
    3 min walk
  • Burger King
    10 min walk
  • Adrian’s Espresso
    3 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Free covered self parking on site
  • Limited onsite self parking
  • Onsite parking includes off-street options

Things to do

  • Seasonal outdoor pool

Family friendly

  • In-room crib
  • Seasonal outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • On a river
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 8:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 3 percent for credit card payments
The front desk is open daily from 8:00 AM - 8:30 PM
Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: NZD 150.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Credit card charges are subject to a surcharge of 3 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

The seasonal pool will be open from November to March
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Frequently asked questions

Does Emerald Hotel have a pool?

Yes, this property has a seasonal outdoor pool.

Is Emerald Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Emerald Hotel?

Check-in start time: 2:00 PM; Check-in end time: 8:00 PM. After-hours check-in is not available.

What time is check-out at Emerald Hotel?

Check-out is at 10 AM.

Where is Emerald Hotel located?

Located in Gisborne Central, this luxury hotel is within a 5-minute walk of Te Tauihu Turanga Whakamana and Longbush Wines. Gisborne Wine Centre and Tairawhiti Museum are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Emerald Hotel Reviews

8.2

Very Good

8.4

Cleanliness

9.0

Location

8.2

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 330 out of 846 reviews
Rating 8 - Good. 298 out of 846 reviews
Rating 6 - Okay. 132 out of 846 reviews
Rating 4 - Poor. 62 out of 846 reviews
Rating 2 - Terrible. 24 out of 846 reviews

Reviews

Verified

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in May 2026
Verified

10/10 Excellent

Haley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was clean and spacious. The air conditioner kept the room warm and comfortable. The views and privacy were great and the receptionist was helpful and polite. I would recommend the Emerald Hotel as a great place to stay while visiting the Gisborne area.
Stayed 1 night in May 2026
Verified

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, lovely location
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the view of the pool from our room & we had two huge beds to choose from
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value. Please check-in staff
Stayed 1 night in Mar 2026
Verified

8/10 Good

Stephen

Liked: Cleanliness, amenities, property conditions & facilities
Hotel was quiet, clean and rooms were large.
Stayed 1 night in Nov 2025
Verified

6/10 Okay

Ngarangi kanewa

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
the Emerald is convenient re-location and access to shops cafes very good The staff are helpful we appreciated the house keeping staff But don’t expect a lot as it has the basics
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms we were allocated were very spacious, well provisioned, clean and tidy. The only issues we had was having to fill the jug from the bathroom basin and all of the lifts were not working.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Julia

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, spacious clean room, central.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

nicholas

Liked: Cleanliness, property conditions & facilities
Nice spot, handy to everything
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

A G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our apartment, having air con in both bedrooms was a life saver. Stay were very helpful and friendly. The pool was excellent.
Stayed 1 night in Jan 2026
Verified

8/10 Good

Niamh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location, reasonably priced, very clean and spacious rooms.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Jeanean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What is a nice place to stay very easy? Close to all Shops fantastic swimming pool if you’d like to swim clean and tidy. value for money
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Joelene M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always enjoy staying at the emerald nice cosy blackout rooms and nice pool.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, amenities
Everything was great. Especially liked the toiletries. Spacious and a comfy bed.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Ebony

Liked: Cleanliness, amenities, property conditions & facilities
Quiet and the running water from the pool made it feel like we were far away
Stayed 1 night in Dec 2025
Verified

6/10 Okay

MT

Liked: Cleanliness, staff & service
Disliked: Amenities
The room standards have dropped but is not reflected in the prices big prises younger two staff members really friendly
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Fiona

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless and very big. Despite being the noisy room overlooking the street we had no issues with it. My only concern, lovely and friendly as they were was room service was too early and they walked in too soon to get to the door. A simple sign on the door to say we didnt need it would have helped. We would happily stay again.
Walk along the riverside
Walk along the riverside
Walk along the riverside
Stayed 7 nights in Jan 2026
Verified

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of space in the rooms, great views overlooking the river with a large balcony and huge table, full size bath and huge bathroom with loads of counter space
Stayed 2 nights in Aug 2025
Verified

2/10 Terrible

Lisa

Disliked: Cleanliness, staff & service, property conditions & facilities
The location is great
Stayed 2 nights in Sep 2024
Verified

8/10 Good

Richard

Liked: Amenities
Disliked: Cleanliness
First room was not cleaned properly. The second room was a lot better and ideal for me and me whānau. The receptionist was a great help!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

ROCHELLE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay alway a pleasure rooms are tidy staff are friendly and love the pool
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Evaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Balcony view was AMAZING!! STAFF were friendly..2 bedroom apartment was big enough for my 3 kids & very tidy!!! Thanks Emerald Hotel we will be back!!! ****star rating!!!
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome stay, friendly service and great view of the river, A
Stayed 2 nights in Mar 2024
Verified

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious room and a nice restaurant pub next door.
Stayed 4 nights in Jun 2024