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Novotel Gent Centrum

Property class: 3.5

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Photo gallery for Novotel Gent Centrum

A sauna with wooden benches and a bucket with a wooden mallet. - Novotel Gent Centrum (Ghent)
A hotel reception area with a modern design, featuring a reception desk, a seating area, and a decorative wall. - Novotel Gent Centrum (Ghent)
A courtyard with outdoor seating, a clock tower, and a modern building with a curved facade. - Novotel Gent Centrum (Ghent)
A restaurant with multiple tables set with white napkins, silverware, and wine glasses. A server is attending to a table. - Novotel Gent Centrum (Ghent)
A hotel room with a large bed, a desk, a chair, and a window with curtains. - Novotel Gent Centrum (Ghent)
You can look forward to an arcade/game room, dry cleaning/laundry services, and a bar at Novotel Gent Centrum. For some rest and relaxation, visit the sauna or the steam room. Free in-room WiFi is available to all guests, along with a gym and a business center.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Gym

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Family Room, 1 Double Bed with Sofa bed (Standard)

A hotel room with a bed, a sofa, a desk, and a television.

Family Room, 1 Double Bed with Sofa bed (Standard)

7.2 out of 10
Good
(11 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Executive Room, 1 Double Bed, City View

A hotel room with a bed, a chair, a table, and a television.

Executive Room, 1 Double Bed, City View

7.4 out of 10
Good
(3 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 Double Bed with Sofa bed, City View

A hotel room with a bed, two armchairs, a small table, and a desk.

Suite, 1 Double Bed with Sofa bed, City View

9.0 out of 10
Wonderful
(2 reviews)
  • 40 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 Double Bed

A hotel room with a bed, a sofa, a desk, and a TV.

Standard Room, 1 Double Bed

8.6 out of 10
Excellent
(36 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed with Sofa bed

A hotel room with a bed, a desk, a TV, a chair, and a window with curtains.

Superior Room, 1 Double Bed with Sofa bed

8.0 out of 10
Very good
(2 reviews)
  • 25 sq m
  • Sleeps 2
  • 1 Double Bed and 1 Double Sofa Bed

Family Room, Multiple Beds (Superior)

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed

About the neighborhood

Located in Ghent City Centre, a neighborhood in Ghent, Novotel Gent Centrum is in a shopping district. Royal Dutch Theatre and Caermersklooster Provincial Centre of Art and Culture are cultural highlights, and some of the area's activities can be experienced at Van Eyck Swimming Pool and Portus Ganda. Intercultural Centre - de Centrale and Leopold Barracks are also worth visiting. Spend some time exploring the area's activities, including golfing. Visit our Ghent travel guide
Map
Hoogpoort 52, Ghent, 9000

What's nearby

  • A historic cathedral with tall spires, a bustling street with cafes, and a tram in the background.
    St. Nicholas' Church
    1 min walk - 0.1 miles
  • A historic building with ornate architecture, a clock tower, and flags.
    Ghent Town Hall
    1 min walk - 0.1 miles
  • A historic tower with a spire, a modern building with a wooden facade, and a cobblestone square with outdoor seating.
    Belfry of Ghent
    2 min walk - 0.1 miles
  • A historic castle with a moat, a bridge, and a canal reflecting the structure.
    Gravensteen Castle
    5 min walk - 0.3 miles
  • Ghent Christmas Market
    3 min walk - 0.2 miles

Getting around

  • Ghent-Dampoort Station
    19 min walk
  • Brussels Airport (BRU)
    65 min drive

Restaurants

  • Amadeus 2
    1 min walk
  • Kaffee Plansjee
    1 min walk
  • Bier Central
    3 min walk
  • Missy Sippy Blues & Roots Club
    3 min walk
  • Poule & Poulette
    4 min walk

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  • Free WiFi
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi; wired internet (EUR 9.90 per 24-hour period)

Parking and transportation

  • Electric car charging station on site
  • Offsite parking available (EUR 30 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 6:30 AM to 10:30 AM on weekends; EUR 24 per person
  • A bar/lounge
  • A restaurant

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Gym
  • Sauna
  • Steam room

Family friendly

  • Arcade/game room
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center
  • Conference center (1,808 square feet of space)
  • Meeting rooms

Outdoors

  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • At least 80% organic food
  • Banquet hall
  • Built in 1986
  • Comprehensive food waste policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Locally sourced food prioritized
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with satellite channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Minibar
  • Room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Contactless check-in available

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 1 to April 30:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 20 per pet, per night

Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome

2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 4.40 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 24 per person
  • Fee for wired internet in public areas: EUR 9.90 per 24-hour period (rates may vary)
  • Nearby parking fee: EUR 30 per night (656 ft away)
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property class

Hotelstars Union assigns an official star rating for properties in Belgium. This property is rated 3 star Superior and is displayed on this page as 3.5 stars.

Frequently asked questions

Is Novotel Gent Centrum pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 20 per pet, per night. Service animals are exempt from fees.

What time is check-in at Novotel Gent Centrum?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Novotel Gent Centrum?

Check-out is at noon.

Where is Novotel Gent Centrum located?

Located in Ghent City Centre, this hotel is steps from Graffiti Street, Ghent Town Hall, and Ghent Cloth Hall. Belfry of Ghent and Masons' Guild Hall are just steps away. Ghent-Dampoort Station is 19 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Novotel Gent Centrum Reviews

8.4

Very Good

8.8

Cleanliness

9.4

Location

8.6

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 417 out of 1004 reviews
Rating 8 - Good. 428 out of 1004 reviews
Rating 6 - Okay. 107 out of 1004 reviews
Rating 4 - Poor. 34 out of 1004 reviews
Rating 2 - Terrible. 18 out of 1004 reviews

Reviews

Verified review

8/10 Good

Bonnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was in a great location in Gent. The front staff were helpful and well mannered.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were extremely helpful. Breakfast was great. Location is exceptional. Pool area is lovely and atmosphere is very relaxing.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great pool, but bar closed by 10pm
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Joris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and great location. Everything is closeby and the staff was helpful and friendly
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the city centre. You can walk to the main attractions (all within a 10 minute walk). Room was clean and had no issues. Hotel has a pool and restaurant/bar which is great for relaxing. Staff was friendly and helpful when I needed to print train tickets.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Esha

Good hotel, staff quite blunt but helpful. Breakfast is expensive compared to what is on offer especially for vegetarians. Great location to the city centre but rooms need updating- it feels as though you're going back 20 to 30 years in time!
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Leigh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Exactly where you want to be when visiting for a short trip. The room was great. The onsite parking was also great but be aware that you drive through a pedestrian zone to get there, we panicked a bit.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Krzysztof

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and the staff were so friendly
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Cuauhtemoc

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
When I arrived, my reservation had already been fully paid in advance. However, at check-in, I was asked to pay for the room again, which resulted in being charged twice for the same reservation. Unfortunately, the staff member who assisted me at check-in was not particularly helpful when I tried to clarify the situation. Fortunately, at check-out, another staff member was very kind and professional. They reviewed the charges, immediately understood that the room had been paid twice, and resolved the issue by arranging a refund for the duplicate payment. I really appreciated the way they handled the situation and their excellent assistance.
Stayed 1 night in Sep 2026
Verified review

8/10 Good

Chase

Liked: Cleanliness, staff & service, amenities
Clean room, great staff, and perfect location
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms dated but clean. Very central for exploring. Excellent breakfast. Staff friendly
Stayed 3 nights in May 2026
Verified review

6/10 Okay

Louise

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The location of the hotel was excellent. The beach area and swimming pool were great. The room was clean but a bit dated. There was a lot of noise on the Saturday night coming from people in the streets outside which made it difficult to sleep. It was quieter on the other nights. The handle on the room door was broken and kept falling off, this made it very difficult to close the door. We mentioned this to the staff on reception a couple of times, hoping it would be sorted but they didn’t do anything.
Stayed 3 nights in Jul 2026
Verified review

8/10 Good

Spencer

Liked: Staff & service
Friendly staff! Appreciate their help and prompt responses as well
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff extremely friendly and room was nice enough. Relatively cheap cost and in great location to see the sites of Ghent.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Dimitrios

Liked: Cleanliness, staff & service, amenities
Clean room, helpful & polite staff, nice breakfast, central location
Stayed 5 nights in Jan 2026
Verified review

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, easy check in.
Stayed 3 nights in Dec 2025
Verified review

8/10 Good

Staffan

Liked: Cleanliness, staff & service, property conditions & facilities
Very central location
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Gayle

Liked: Cleanliness, staff & service
room was clean, it was very quiet, great location. Staff was very friendly.
Stayed 2 nights in Jan 2026
Verified review

8/10 Good

Connie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location! Staff was great. Didn’t opt for breakfast.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Gregg

Liked: Cleanliness, amenities, property conditions & facilities
Everything was accommodating, friendly staff, quick check-in
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was staying for a meeting and the arrangements for that were very good. Friendly staff, large room, right in the city centre. Pedestrian area at the front but taxis can access. Don't be put off by the decaying Novotel sign, the building has been refurbished.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Nicholas

Liked: Cleanliness, amenities, property conditions & facilities
Great location, nice rooms and great amenities. Spa is a treat
Stayed 3 nights in Aug 2025
Verified review

10/10 Excellent

Jed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Great location that is close to the city center and many attractions. Nice and safe hotel.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Heather

Liked: Cleanliness, amenities, property conditions & facilities
Great location, happy with our time relaxing and sightseeing in Ghent.
Stayed 4 nights in May 2025