Is Charme Hotel Hancelot pet-friendly?

No, pets are not allowed at this property.

How much is parking at Charme Hotel Hancelot?

Self parking is available for EUR 15 per night. Limited spots are available.

What time is check-in at Charme Hotel Hancelot?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at Charme Hotel Hancelot?

Check-out is at noon. Late check-out is available for EUR 15 (subject to availability).

Where is Charme Hotel Hancelot located?

Situated in Ghent, this boutique hotel is within a 10-minute walk of Small Beguinage Ghent, Capitole Theatre, and Ghent Public Library. Ghent South Shopping Center and Glass Alley are also within 10 minutes. Ghent-Dampoort Station is 19 minutes by foot and Gentbrugge Station is 23 minutes.

8/10 Good

Vahur

Jul 7, 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Historical nice place!

Stayed 2 nights in Jun 2023

2/10 Terrible

Sandeep

Apr 29, 2024

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities, room comfort

Terrible stay. Didn’t sleep both nights I was there.

Stayed 2 nights in Apr 2024

6/10 Okay

Richard

Dec 21, 2022

Liked: Staff & service

Beautiful but loud building

Very nice place to arrive to and is in a good location. Building is beautiful and old, but this naturally makes it pretty loud, you hear footsteps above etc. Room itself was nice but bathroom could do with a refurb.

Stayed 1 night in Dec 2022

8/10 Good

Daniel

Oct 2, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Charming Charme

I enjoyed my stay at the Charme Hotel Hancelot. Check-in was easy and the service was terrific. When they told me my room was on the top floor and there was no elevator, they offered to help carry my suitcase to my room. My room was clean and comfortable. My only suggestion would be for a new mattress as the one in my room was a bit too soft. Otherwise a wonderful stay and I would happily choose this hotel again!

Stayed 1 night in Sep 2024

10/10 Excellent

Laena

Apr 24, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Absolutely stunning hotel! The room I stayed in was on the top floor and had solid wood floors and angled ceilings, even in the bathroom! Smelled so good like fresh, bright wood. Beautifully carved matching antique wood furniture as well- beureau, desk and bed frame. A really peaceful and clean feeling energy. The hotel lobby is full of gorgeous antiques and beautiful art everywhere, soft jazz and classical music being played and the staff were all extremely friendly and helpful. Really elegant and tasty breakfast. I loved my stay here!

Stayed 1 night in Apr 2024

6/10 Okay

miguel

May 1, 2023

Disliked: Property conditions & facilities

Hotel needs a lot of maintenance. Floor too noisy. Hard to mix water temperature. Breakfast ok

Stayed 2 nights in Apr 2023

8/10 Good

Verified traveler

Jun 14, 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Lovely hotel (just not good for a summer day)

The hotel is charming with its classic style. Even though it's an old building, it's well-preserved. Just the bathrooms, in my opinion, need some renovation. The bed was not very comfortable. It was a super warm day with no AC, just a small ventilator. There's no elevator, but ok. The breakfast was delicious with lots of options. The location is very good, close to the city center.

Stayed 1 night in Jun 2023

6/10 Okay

Gerardo

May 14, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Disliked: Room comfort

This property does not have a lift. It would be good if Hotels.com asked properties without lifts to make possible guests aware of this fact. I travelled with a friend who has mobility limitation and this is not a good place to stay for people with difficulties going up or down stairs, particularly if the staircase is dark.

Stayed 2 nights in May 2024

8/10 Good

Frank

Jun 19, 2023

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

Character period peoperty let down by service.

A beautiful period property situated on the outskirts a few tram stops away from the centre. Staff effecient but little more. Room was found clean but massively let down by the lack of housekeeping. Towels never changed or even picked up off the floor. Consumables like water and tea-bags not replenished. Plug missing from hand-basin. Requested one from reception but nithing happened. Breakfast was varied and adequate but ran out if late and not replenished. Will we go back again? Not sure!

Stayed 3 nights in Jun 2023

6/10 Okay

Bjarke

Jun 7, 2023

Liked: Staff & service

Disliked: Property conditions & facilities

What the pictures did not tell

When style and theme becomes authentic. The theme and style of this hotel is really cool, with the integration with the medieval town of Ghent. But, as much as the hotel wants to be high-class the same the hotel fails. The bathroom was looking very stylish, but the windows could not be opened as they are rotten. The shower is a bathtub build into the floor, but unfortunately the water temperature is almost impossible to control - either burning or ice cold. In addition the shower head needs cleaning from calcium, as a lot of water end on the floor, which is not falling towards a drain, meaning lake on the floor. The toilet is covered by a coating that makes it look like made from small stones, where the coating is not destroyed. In the lounge the sofa was dirty, and the louver desperately needs cleaning. The bedroom was ok, however no view through the window, and the hangers are the cheapest quality possible. The rooms, windows, floors and in general scream for maintenance. This is not any longer a theme, this was very authentic. Very sad, because the concept is fantastic. The service at the hotel is kind and great people - which of cause contributes a lot keeping the stay acceptable.

Stayed 3 nights in Jun 2023

6/10 Okay

Stephanie

Oct 30, 2025

We hadden een comfortkamer geboekt. Toen we in de kamer kwamen stonk het verschrikkelijk naar een afvoerputje. Het bed was ok en het ontbijt was super lekker...

Stayed 1 night in Oct 2025

4/10 Poor

Willam

Oct 5, 2025

Liked: Staff & service

Disliked: Property conditions & facilities

I did not feel that the website portrayed the facility as it is. It is an old facility with old furniture and bed, e.g. keys to the room were from the 1920's. Bathroom facilities were modern and quite satisfactory.

Stayed 2 nights in Sep 2025

6/10 Okay

Bernd

Sep 16, 2025

Liked: Staff & service

Das Charme Hotel Hancelot ist leider schon in die Jahre gekommen. Schade. Auch aus einem denkmalgeschützten Haus kann man den Charme der Vergangenheit wiederbeleben. Das Frühstück ist ok. Leider mussten wir unser Auto in einem nahegelegenen Parkhaus unterbringem. 10min zufuß.

Stayed 1 night in Sep 2025

8/10 Good

Mike

Sep 10, 2025

Liked: Cleanliness, staff & service

Hotel is quaint, in a period building with high ceilings and creaky floorboard. Staff were helpful, parking in their garage convenient, and the neighbourhood was quiet. TV didnt work, nor the Bathroom light, but the receptionist fixed the latter and we didn't bother to mention the TV. Main negative was the very bad smell from the drains in the bathroom, and the lack of air con.

Stayed 1 night in Sep 2025

8/10 Good

Pernille

Aug 1, 2025

Liked: Staff & service

Disliked: Cleanliness

Rigtig god koncept dog er det ikke sjovt at gulvet knirker højt for hver bevægelser og alt kan høres fra etagen ovenpå

Stayed 2 nights in Jul 2025

8/10 Good

Ewan

Jul 4, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Interesting character property that could probably do with a bit of a refresh. The room was a good size, with a comfortable bed. A couple of minor flaws, wiring was visible on the ceiling light, and the window frames had seen better days. I will probably stay elsewhere next time I am in Ghent.

Stayed 2 nights in Jul 2025

10/10 Excellent

Delainie

Jun 23, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Very nice small hotel! Breakfast was amazing. The room was comfortable, the area is beautiful, and we happened upon a small festival in the city center. We plan to stay again if we are ever in Ghent in the future!

Stayed 1 night in May 2025

10/10 Excellent

Hans-Peter

Jun 21, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Ein Hotel recht nah an Gent. Zu Fuß 15 Min., mit der Bahn 3 Min. Große Zimmer, allerdings im 2. Stock sehr steile Treppen. Tolles Frühstück, schöne alte Möbel überall, leider ist der Garten mit Sitzplätzen in keinem guten Zustand. Charme hat das Hotel ganz viel.

Stayed 2 nights in Jun 2025

8/10 Good

Jacqueline

Jun 20, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stopover in good location Ghent

Great hotel friendly staff and clean comfortable room.

Stayed 3 nights in Jun 2025

6/10 Okay

Robin

Jun 18, 2025

Liked: Staff & service

Disliked: Cleanliness

De kamer zelf viel helaas wat tegen (Wij hadden de kamer met het "inloop bad". Wat lichten waren kapot, en soms zelfs het glad ervan ook, waardoor draden open en bloot in een vochtige badkamer hingen. Ook was de kamer nog erg stoffig bij ons bezoek. In de hoeken van de kamer en onder het bed was er al een tijdje niet gestofzuigd. Echter het personeel en het ontbijt was hartstikke goed. Het hotel is op een kwartiertje lopen van het centrum, en we mochten onze auto 2 uur langer laten staan dan eigenlijk gereserveerd was. Aan service en vriendelijkheid geen gebrek!

Stayed 1 night in Jun 2025

10/10 Excellent

anja

May 18, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

wundervolles qualitativ hochwertiges buffet

Stayed 2 nights in May 2025

10/10 Excellent

Hans

May 17, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Het hotel heeft zoals de naam al aangeeft veel charme, erg vriendelijk en behulpzaam personeel.

Stayed 2 nights in May 2025

10/10 Excellent

Aurelia

May 11, 2025

Liked: Cleanliness

Lovely atmosphere

Stayed 1 night in May 2025

10/10 Excellent

Adam

Apr 14, 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great little hotel - shabby chic, good fresh breakfast - only slight downside was it can be a little noisy due to to old wooden floor boards but for me this adds even more character to this lovely building- would definitely stay again - around 10 mins walk to the centre of Ghent

Stayed 2 nights in Apr 2025

6/10 Okay

Verified traveler

Mar 20, 2025

Liked: Cleanliness, staff & service, room comfort

Du charme mais aussi de la vétusté

Hôtel qui a certes le charme des vieilles maisons et des vieux meubles mais qui est malheureusement en très mauvais état. Dans la chambre (surclassée !) il manquait 1 rideau et 1 autre était dégrafé (à 3m de hauteur...); douche et lavabo certes neufs mais reste de la sdb non refait ... vitres sales et réparées au scotch, aucune insonorisation, baguettes de câblerie cassées,multiprises/fils partout, TV de la taille d'un IPAD, etc...Mosaïque cassée dans l'entrée, jardin à l'abandon, etc... Points très positifs : literie confortable, parking (rare à Gand) et PDJ bon rapport qualité/prix, service aimable. En conclusion, dommage car le bâtiment a vraiment du potentiel, mais les photos sont trompeuses et il ne devrait pas être annoncé à 4* en l'état dans l'offre.

Stayed 1 night in Mar 2025

Charme Hotel Hancelot

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