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U Hotel Penang

3.0 star property
Hotel with free parking, near Queensbay Mall

Choose dates to view prices

Photo gallery for U Hotel Penang

Reception
Flat-screen TV
Exterior
Deluxe King (Saturn) | In-room safe, desk, bed sheets
Reception

Reviews

8.2 out of 10
Very good

Popular amenities

  • Laundry
  • Parking included
  • 24/7 front desk
  • Air conditioning
  • Business services

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Regular Queen (Venus)

In-room safe, desk, bed sheets

Regular Queen (Venus)

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Hair dryer
Coffee/tea maker
Electric kettle
In-room safe
Desk
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe King (Saturn)

In-room safe, desk, bed sheets

Deluxe King (Saturn)

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Hair dryer
Coffee/tea maker
Electric kettle
In-room safe
Desk
  • 14 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Regular Twin (Luna)

Regular Twin (Luna) | In-room safe, desk, bed sheets

Regular Twin (Luna)

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Hair dryer
Coffee/tea maker
Electric kettle
In-room safe
Desk
  • 14 sq m
  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Map
676, Jalan Sungai Dua, George Town, Penang, 11700

What's nearby

  • University of Science-Malaysia - 3 min walk - 0.2 miles
  • Queensbay Mall - 3 min drive - 1.9 miles
  • RECSAM and Institute Pendidikan Guru - 3 min drive - 1.9 miles
  • TESCO - 4 min drive - 2.9 miles
  • KOMTAR - 9 min drive - 6.0 miles

Getting around

  • Penang Sentral - 22 min drive
  • Penang Intl. Airport (PEN) - 16 min drive

Restaurants

  • ‪McDonald's - ‬3 min walk
  • ‪Restoran Nasi Kandar Subaidah - ‬7 min walk
  • ‪The Coffee Bean & The Leaf - ‬1 min walk
  • ‪Roti Canai Naina - ‬5 min walk
  • ‪Leomag Waffle - ‬2 min walk

About this property

U Hotel Penang

Hotel near Queensbay Mall
U Hotel Penang provides amenities like dry cleaning/laundry services and a business center.
Additional perks include:
  • Free self parking
  • Express check-in, a front-desk safe, and tour/ticket assistance
  • Smoke-free premises, 1 meeting room, and an elevator
Room features
All 128 rooms boast comforts such as air conditioning, in addition to amenities like safes.
Other conveniences in all rooms include:
  • Bathrooms with showers and hair dryers
  • Electric kettles and desks

Languages

Chinese (Mandarin), English, Malay

Property amenities

Parking and transportation

  • Free self parking on site

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • No housekeeping service
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 4 floors
  • Built in 2014
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MYR 200 per stay
  • A tax is imposed by the city: MYR 2.00 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

U Hotel Penang
U Hotel
U Hotel Penang George Town
U Hotel Penang Bayan Lepas
U Hotel Penang Hotel
U Hotel Penang George Town
U Hotel Penang Hotel George Town

Frequently asked questions

Is U Hotel Penang pet-friendly?

No, pets are not allowed at this property.

How much is parking at U Hotel Penang?

Self parking is free at this property.

What time is check-in at U Hotel Penang?

Check-in start time: 3 PM; Check-in end time: 11 PM.

What time is check-out at U Hotel Penang?

Check-out is at noon.

Where is U Hotel Penang located?

Located in Gelugor, this hotel is within 2 mi (3 km) of University of Science-Malaysia, RECSAM and Institute Pendidikan Guru, and Queensbay Mall. Penang Bridge West End and Penang International Sports Arena are also within 3 mi (5 km).

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U Hotel Penang Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 96 out of 301 reviews
Rating 8 - Good. 155 out of 301 reviews
Rating 6 - Okay. 38 out of 301 reviews
Rating 4 - Poor. 5 out of 301 reviews
Rating 2 - Terrible. 7 out of 301 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Tony

Liked: Cleanliness, amenities, property conditions & facilities
I am very satisfied with my stay.
Stayed 4 nights in Apr 2025

8/10 Good

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is satisfactory
Stayed 4 nights in Apr 2025

6/10 Okay

CHIARA LUCY ASIR

Liked: Staff & service, amenities, property conditions & facilities
Place was great and bed was comfortable. I had a good sleep. A lot of eateries and convenience stores nearby. Seamless check in and deposit was RM100. Staff very friendly and approachable. The only thing is that inside the room I feel the area where the iron board is and the cups and utensils was dusty. I feel the hotel can improve on this. Otherwise good stay. Will definitely stay again.
Stayed 1 night in May 2025

10/10 Excellent

Ooi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nearby many restaurants surrounding.
Stayed 2 nights in Dec 2024

10/10 Excellent

Ahmad siddiki

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Mar 2025

10/10 Excellent

Ivor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very walkable area. Diy laundry, restaurants and Lotus nearby. Room very well planned for business traveller.
Stayed 5 nights in Nov 2024

8/10 Good

Lai Chuan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is clean and beside Lotus shopping. Staff are friendly and helpful.
Stayed 2 nights in Jul 2024

8/10 Good

jamal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect It's clean
Stayed 13 nights in Sep 2023

10/10 Excellent

Kian Huat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good

Location was ok and come with hotel parking which is good!
Stayed 2 nights in Aug 2024

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Beware horrible smelly dump! Hobos sleeping out froht as we walked in through the cigarette smoke around front door. Dark scratched up painted walls in room. No shower to toilet divider leavng toilet seat slippery wet at all times. No wash cloths. Very few outlets. Very dark room, smelly and dirty floor. Definitely not family friendly and should be a one star or less rating.
Stayed 1 night in May 2025

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities
Room a bit small though. Should provide room slippers.
Stayed 2 nights in Feb 2024

8/10 Good

Ong Kian

Liked: Cleanliness, staff & service, property conditions & facilities
Very good easy to get foods
Stayed 1 night in Jun 2023

8/10 Good

Chin siong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
TV with Netflix Should has room service on the next day
Stayed 2 nights in Aug 2024

10/10 Excellent

Ahmad

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Sep 2024

6/10 Okay

Go

Liked: Cleanliness, property conditions & facilities
Moderate service, facility, and price. Walking distance to USM.
Stayed 1 night in Sep 2023

10/10 Excellent

Lekbir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is gut, but the Internet doesn‘t work.
Stayed 1 night in Dec 2024

2/10 Terrible

Man Tat

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

very noisy

very noisy
Stayed 3 nights in Sep 2023

6/10 Okay

Zain Qisti

Liked: Cleanliness
Everything was ok, but we don't like the colour and the condition of your floors in the rooms..thanks.
Stayed 2 nights in Jan 2023

6/10 Okay

Ali

Liked: Cleanliness, staff & service
Their is too much humidity in the room
Stayed 2 nights in Sep 2022

6/10 Okay

Raidha

Disliked: Staff & service, property conditions & facilities

Worst staff

The rooms are too small. The staff are very rude and they dont want to communicate or give feedback. They are the worst.
Stayed 2 nights in Nov 2022

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness

check in and 1st impression on room condition

the room was not cleaned properly. debris was not cleaned. "unwanted stain" on the toilet bowl. cleaning job was not done. when checked in, my info was not received by the hotel. but the staff was very helpful and dedicated to rectify the issue.
Stayed 2 nights in Jul 2022

6/10 Okay

Dhana

Disliked: Amenities
Stayed 1 night in Jun 2025

10/10 Excellent

William

Stayed 1 night in Mar 2025

10/10 Excellent

Atilla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

Verified traveler

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025