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Shangri-La Rasa Sayang, Penang

5.0 star property
Beachfront resort with 3 restaurants and 2 outdoor pools

Choose dates to view prices

Shangri-La Rasa Sayang, near Ferringgi Beach, is a luxury family-friendly retreat with 9-hole golf, beachfront dining, and a spa offering detox wraps and aromatherapy. Guests enjoy yoga, international cuisine at three restaurants, and praise the breakfast and attentive staff.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot Tub
  • Bar

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Deluxe Room, 2 Twin Beds, Garden View

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Twin Beds, Garden View

9.4 out of 10
Exceptional
(6 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Ceiling fan
  • 42 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Garden View

Deluxe Room, 1 King Bed, Garden View | Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Garden View

9.6 out of 10
Exceptional
(8 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Ceiling fan
  • 42 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Garden Deluxe Sea View King

Premium bedding, minibar, in-room safe, desk

Garden Deluxe Sea View King

9.0 out of 10
Wonderful
(17 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Ceiling fan
  • 42 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Rasa Wing Deluxe Room King

Premium bedding, minibar, in-room safe, desk

Rasa Wing Deluxe Room King

Highlights

Patio
Yard
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Refrigerator
LCD TV
  • 44 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Rasa Wing Rasa Junior Suite King

Premium bedding, minibar, in-room safe, desk

Rasa Wing Rasa Junior Suite King

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
  • 62 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Rasa Wing Rasa Superior King

Rasa Wing Rasa Superior King | Premium bedding, minibar, in-room safe, desk

Rasa Wing Rasa Superior King

7.8 out of 10
Good
(7 reviews)

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Ceiling fan
  • 40 sq m
  • Hill view
  • Sleeps 4
  • 1 King Bed

View all photos for Garden Deluxe Sea View Twin

Premium bedding, minibar, in-room safe, desk

Garden Deluxe Sea View Twin

7.6 out of 10
Good
(4 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Ceiling fan
  • 42 sq m
  • Sea view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Rasa Wing Rasa Junior Suite Twin

View from room

Rasa Wing Rasa Junior Suite Twin

8.0 out of 10
Very good
(2 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
  • 62 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Rasa Wing Rasa Superior Twin

Premium bedding, minibar, in-room safe, desk

Rasa Wing Rasa Superior Twin

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Ceiling fan
  • 40 sq m
  • Hill view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Rasa Wing Deluxe Room Twin

Premium bedding, minibar, in-room safe, desk

Rasa Wing Deluxe Room Twin

Highlights

Patio
Yard
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
  • 44 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Garden Deluxe Family

Garden Deluxe Family | Premium bedding, minibar, in-room safe, desk

Garden Deluxe Family

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Blackout drapes/curtains
Premium bedding
  • Sleeps 4
  • 2 King Beds

View all photos for Garden Superior Family Seaview

Garden Superior Family Seaview | Premium bedding, minibar, in-room safe, desk

Garden Superior Family Seaview

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Blackout drapes/curtains
Premium bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Garden Executive Family

Garden Executive Family | Premium bedding, minibar, in-room safe, desk

Garden Executive Family

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Pillow menu
Blackout drapes/curtains
Premium bedding
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

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About the neighborhood

Map
Jalan Batu Feringgi, George Town, Penang, 11100

What's nearby

  • Ferringgi Beach - 7 min walk - 0.4 miles
  • Batu Feringghi Night Market - 16 min walk - 0.9 miles
  • Batu Ferringhi Beach - 3 min drive - 2.2 miles
  • ESCAPE Adventureplay - 11 min drive - 5.2 miles
  • Penang Hill - 24 min drive - 11.6 miles

Getting around

  • Penang Sentral - 55 min drive
  • Penang Intl. Airport (PEN) - 52 min drive

Restaurants

  • ‪Sigi's Bar & Grill on The Beach - ‬6 min walk
  • ‪Feringgi Bar & Grill - ‬3 min walk
  • ‪Spice Market Café - ‬1 min walk
  • ‪Garden Cafe - ‬8 min walk
  • ‪Juan Tomyam & Seafood - ‬7 min walk

About this property

Shangri-La Rasa Sayang, Penang

Luxury family-friendly resort near Ferringgi Beach
Located close to Tropical Spice Garden, Shangri-La Rasa Sayang, Penang provides a golf course, a terrace, and mini golf. With a beachfront location, beachfront dining, and beach volleyball, this resort is the perfect place to soak up some sun. Treat yourself to a massage, a facial, or a body scrub at the onsite spa. At the 3 on-site restaurants, enjoy breakfast, brunch, dinner, and international cuisine. Yoga classes are offered at the gym; the property also has a garden, a playground, and a hair salon. In addition to dry cleaning/laundry services and 2 bars, guests can connect to free in-room WiFi.
Other perks at this resort include:
  • 2 outdoor pools and a children's pool, along with sun loungers and pool umbrellas
  • Free self parking and extended parking
  • Limo/town car service, continental breakfast (surcharge), and 3 outdoor tennis courts
  • An electric car charging station, express check-out, and supervised childcare (surcharge)
  • Guest reviews say great things about the breakfast and helpful staff
Room features
All 304 rooms include comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like pillow menus and air conditioning.
More conveniences in all rooms include:
  • Childcare services and free infant beds
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and deep soaking tubs
  • 32-inch LCD TVs with premium channels
  • Refrigerators, electric kettles, and daily housekeeping

Similar properties

Restaurant

Shangri-La Golden Sands, Penang

  • Pool
  • Kids pool
  • Waterslide
  • Parking included
8.2 out of 10, Very Good, 1,006 reviews
Shangri-La Golden Sands, Penang

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Roundtrip airport shuttle (surcharge)
  • Limo/town car service
  • Free extended parking on site

Food and drink

  • Daily continental breakfast available 6:30 AM to 10:30 AM for a fee: MYR 105 per person
  • 2 bars/lounges
  • 3 restaurants
  • Snack bar/deli

Restaurants on site

  • Feringgi Grill
  • Pinang Restaurant & Bar
  • Spice Market Cafe

Things to do

  • 2 outdoor pools
  • 3 outdoor tennis courts
  • 9-hole golf course
  • Beach volleyball
  • Children's pool
  • Free children's club
  • Full-service spa
  • Golf lessons
  • Gym
  • Hot tub
  • Mini golf
  • Playground
  • Sauna
  • Steam room
  • Tennis lessons
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free children's club
  • In-room babysitting (surcharge)
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Mini golf
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach umbrellas
  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (68 inch wide door)
  • Front entrance ramp
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1973
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests age 16 and older booked in Rasa Wing guestrooms have access to the Rasa Wing pool.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MYR 250.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately MYR 105 per person
  • Rollaway bed fee: MYR 250.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is recommended for transportation to and from this property
Guests under 16 years old are not allowed in the swimming pool, and guests under 12 years old are only allowed in the swimming pool, fitness facility, and hot tub with adult supervision
Guests under 16 years old are not allowed in the spa

Property is also known as

Rasa Sayang
Rasa Sayang Resort
Shangri-La's Rasa Sayang
Shangri-La's Rasa Sayang Resort
Shangri-La's Rasa Sayang Resort Penang George Town
Rasa Sayang Penang
Shangri Las Rasa Sayang Hotel
Shangri Las Rasa Sayang Resort
Shangri-La`s Rasa Sayang Hotel Batu Ferringhi
Shangri-La`s Rasa Sayang Resort And Spa
Shangri-La's Rasa Sayang Resort & Spa Penang/Batu Ferringhi
Shangri-La's Rasa Sayang Penang George Town
Shangri-La’s Rasa Sayang Penang
Shangri-La’s Rasa Sayang
Shangri La Rasa Sayang Penang
Shangri La Rasa Sayang, Penang
Shangri-La Rasa Sayang, Penang Resort
Shangri-La Rasa Sayang, Penang George Town
Shangri La's Rasa Sayang Resort Spa Penang
Shangri-La Rasa Sayang, Penang Resort George Town

Frequently asked questions

Does Shangri-La Rasa Sayang, Penang have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

Is Shangri-La Rasa Sayang, Penang pet-friendly?

No, pets are not allowed at this property.

How much is parking at Shangri-La Rasa Sayang, Penang?

Self parking and extended parking are free at this property.

What time is check-in at Shangri-La Rasa Sayang, Penang?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Late check-in is available during limited hours.

What time is check-out at Shangri-La Rasa Sayang, Penang?

Check-out is at noon.

Does Shangri-La Rasa Sayang, Penang provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Shangri-La Rasa Sayang, Penang located?

Nestled on the beach, this Batu Ferringhi resort is within 3 mi (5 km) of Ferringgi Beach and Tropical Spice Garden.

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Reviews

Shangri-La Rasa Sayang, Penang Reviews

9.0

Wonderful

9.2

Cleanliness

8.4

Location

9.2

Staff & service

8.8

Eco-friendliness

8.8

Property conditions & facilities
Rating 10 - Excellent. 646 out of 1007 reviews
Rating 8 - Good. 233 out of 1007 reviews
Rating 6 - Okay. 73 out of 1007 reviews
Rating 4 - Poor. 32 out of 1007 reviews
Rating 2 - Terrible. 23 out of 1007 reviews

Reviews

8/10 Good

Siu Kok

Liked: Cleanliness, amenities, property conditions & facilities
Variety of food for the breakfast
Stayed 2 nights in Jun 2025

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous stay here
Stayed 3 nights in Nov 2024

10/10 Excellent

Esther

Beautiful place. Wonderful staff!
Stayed 2 nights in Dec 2024

10/10 Excellent

Luise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A wonderful relaxing and luxurious resort

We loved this resort. We upgraded to Rasa wing and enjoyed excellent additional services, such as afternoon tea and a cocktail hour. The resort is well maintained and the staff are friendly and helpful. The beds were very comfortable and the rooms were very clean. They offer an array of dining options at the resort and the food was excellent. There is also a spa and other activities, such as a pitch and putt course. Additionally, the resort is within walking distance to an area where there are many restaurants and other tourist attractions all with local flavor. Downtown Georgetown is about a 30 minute drive away. (There is a lot of traffic on the island.) This resort is ideal for people who want to be away from the hustle and bustle of Georgetown. (Hotel offers a shuttle service to Georgetown). It’s definitely a place to relax and unwind.
Stayed 3 nights in Jul 2025

4/10 Poor

SHIGEKI

Disliked: Staff & service, property conditions & facilities
This is a popular hotel. We had trouble checking in, and even though we were tired from our long trip, we had to wait quite a while to get to our room. The staff at the front desk were slow to respond, and it seemed like they were understaffed, probably because it's a large hotel. Also, because it's an old hotel, the facilities were noticeably worn out. The only good thing about it was the beautiful garden. The food was average. The beach was not very clear, and we hardly saw このホテルは大衆ホテルです。チェックインからトラブルが発生し、私達は長旅で疲れているのに部屋に入るのに大分待たされました。窓口スタッフのレスポンスが遅いのと、大きなホテルのためかスタッフ不足に感じました。また、古いホテルのため設備の老朽化が目立ちました。良かったところは、庭園が綺麗だったことです。食事は一般的なサービスでした。ビーチは透明度は全くなく、ビーチに入る人は、ほとんど見かけませんでした。
Stayed 3 nights in Aug 2025

10/10 Excellent

XIAOJING

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely a five star hotel, very beautiful view, fantastic breakfast buffet, polite and helpful staffs, such an enjoyable experience
Stayed 2 nights in Sep 2024

10/10 Excellent

XIAOJING

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, highly recommended
Stayed 2 nights in Sep 2023

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Great property to just chill...a bit out of the town but that's what we wanted.
Stayed 3 nights in Aug 2024

8/10 Good

Aya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was amazing just as before.
Stayed 4 nights in Apr 2024

10/10 Excellent

lynne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel, staff very friendly and helpful, very clean and in walking distance to all shop's bars and restaurants not that you need to eat out as the food at the hotel was great.
Stayed 7 nights in Jan 2023

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are genuinely the friendliest and most professional. The hotel grounds are immaculate and food and drink superb.
Stayed 7 nights in Jan 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely.

Very good hotel and location.
Stayed 5 nights in May 2023

10/10 Excellent

Jane

Liked: Amenities
Beautiful property and rooms. Wonderful staff. Unfortunately the beach isn’t great but the pool and gardens made up for this!
Stayed 4 nights in Dec 2023

10/10 Excellent

Siew Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay at Batu Ferringhi, Penang

It was a beautiful stay. Resort was huge. We had connecting rooms on the sixth floor and it had amazing views.
Stayed 3 nights in Dec 2022

8/10 Good

Shazia Miraj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting and great facilities. Breakfast staff very good. Concierge staff were a bit hit and miss
Stayed 4 nights in Mar 2024

10/10 Excellent

Joachim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent option for those who are not vegetarians

We stayed in Rasaya wing, as we always go for a suite. The room size, layout, the ambience everything was perfect. The access to the lounge was a bonus that we didn’t expect. The staff were fantastic. The only downside was the quality of the vegetarian options. What we ordered for in room dining was totally unpalatable even with hungry stomach. Looks like they have no idea about vegetarian cooking. I did speak to the Chef and the manager about this. Because we would like revisit this property for a longer duration.
Stayed 3 nights in Mar 2025

10/10 Excellent

June

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a really lovely experience. The staff were so attentive we felt very spoilt. The daily high tea and cocktail hour were highlights of staying in the Rasa wing. Would definitely recommend.
Stayed 8 nights in May 2023

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Summer break

Lovely hotel in great location The hotel is ready for a refresh of the decor and furnishings, looking a little bit tired and dated in places. Staff are welcoming and helpful. We ended up being here in August, hot and humid (not through choice, but necessity!) and a November to March break would be a better time to visit for the weather
Stayed 8 nights in Aug 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice ,great service, clean , disappointed not clean .
Stayed 2 nights in Oct 2024

10/10 Excellent

V

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved this hotel - the room was spacious and well kept and stocked. Shout out to our daily room attendant, Momin who was very pleasant and responsive/perceptive to our needs. Loved the pool and the garden and whole property including the spa where you get your services in your own mini villa - that’s luxury! The pool was also amazing with excellent service for food and drinks and towels. Every morning as soon as they saw us they would walk over with the towels and set up the loungers for us. When it got busy we noticed that the attendants would work hard to find loungers for everyone including bringing chairs over from another area to the pool area. Saved the best for last - the food is incredible - the selection especially of local foods/dishes and taste! Shout out to the dining room manager, Vijay who seemed to be there all the time and working hard to provide the best service to us guests. For us, this was a hotel that clearly goes above and beyond so kudos - keep it up, we will definitely be back and strongly recommend it to family and friends!
Stayed 8 nights in Mar 2025

8/10 Good

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it

8/10 Good

han yang andrew

Liked: Cleanliness, amenities, property conditions & facilities
Been a repeat stayer at this hotel for many years. It has aged well considering the last renovation. Rasa wing high tea/canapé are always a charm. Monitor lizards swimming freely in the garden wing pool (that is the only pool permitted for kids) need to be urgently removed.
Stayed 3 nights in Jun 2023

8/10 Good

LI LIN

Liked: Cleanliness, staff & service, property conditions & facilities
The grounds were well kept and staff was friendly. Rooms were nice and clean. Breakfast selection was really good. However, there was no equipment to warm up the croissants and muffins. What wasn't great was the delayed check-in at 3.50 pm. Another thing was they were confused as to whether we had booked for a night or two nights even after we showed them the confirmation from expedia.
Stayed 1 night in Jun 2023

4/10 Poor

Takashi

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
There were water leakages in our room three times. and the cope with the defect was quite poor.
Stayed 2 nights in Jun 2024

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a really pleasant stay with my family even though it was just for one night! The overall environment and rooms are very well maintained and clean. The hotel is very thoughtful and attentive to all the guests' needs. They even prepared beach slippers for guests who may not have brought theirs. They are situated in a forest area so there is a rich biodiversity which my family enjoyed exploring the place! What surprised me is the good variety and quality of food for the breakfast buffet and the cake specially prepared for one of the rooms I booked. Really thank you for the great hospitality from all the staff members. Will definitely patronize again when I'm back in Penang!

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