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JEN Penang Georgetown by Shangri-La

4.0 star property
Experience Georgetown's urban oasis with sauna relaxation and global dining options at JEN Penang, where comfort meets the energy of city exploration

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Photo gallery for JEN Penang Georgetown by Shangri-La

Lobby sitting area - JEN Penang Georgetown by Shangri-La (George Town)
Private kitchen - JEN Penang Georgetown by Shangri-La (George Town)
Lobby sitting area - JEN Penang Georgetown by Shangri-La (George Town)
Cafe - JEN Penang Georgetown by Shangri-La (George Town)
Exterior - JEN Penang Georgetown by Shangri-La (George Town)
JEN Penang Georgetown by Shangri-La, in Georgetown's center, offers a perfect retreat. Relax in the sauna and steam room after exploring. Cafe Jen serves local and international dishes. Guests love the outdoor pool among gardens and the attentive staff who enhance every stay.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Executive Suite King

Down comforters, in-room safe, desk, laptop workspace

Executive Suite King

  • Sleeps 4
  • Free WiFi

View all photos for Apartment, 1 King Bed

Down comforters, in-room safe, desk, laptop workspace

Apartment, 1 King Bed

  • City view
  • 60 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed

Down comforters, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(33 reviews)
  • City view
  • 28 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Family Room, 1 King Bed

Down comforters, in-room safe, desk, laptop workspace

Family Room, 1 King Bed

9.0 out of 10
Wonderful
(16 reviews)
  • City view
  • 32 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed (Club)

Down comforters, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed (Club)

8.0 out of 10
Very good
(7 reviews)
  • City view
  • 28 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Family Room, 1 King Bed (Club)

Down comforters, in-room safe, desk, laptop workspace

Family Room, 1 King Bed (Club)

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 32 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 2 Twin Beds

Down comforters, in-room safe, desk, laptop workspace

Deluxe Room, 2 Twin Beds

9.0 out of 10
Wonderful
(39 reviews)
  • City view
  • 28 sq m
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Room, 2 Twin Beds (Club)

City view

Deluxe Room, 2 Twin Beds (Club)

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • 28 sq m
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Twin Room

Down comforters, in-room safe, desk, laptop workspace

Deluxe Twin Room

  • Sleeps 3
  • Free WiFi

View all photos for Family Room 1 King Bed

Down comforters, in-room safe, desk, laptop workspace

Family Room 1 King Bed

  • Sleeps 3
  • Free WiFi

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed | Down comforters, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed

  • City view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

About the neighborhood

Located in Downtown George Town neighborhood, JEN Penang Georgetown by Shangri-La is connected to a shopping center. KOMTAR is a notable landmark, and travelers looking to shop may want to visit 1st Avenue Mall and Prangin Mall. Traveling with kids? Consider Kidland Penang and PKSA Penang Water Sports Centre. Visit our George Town travel guide
Map
Magazine Road, George Town, Penang, 10300

What's nearby

  • Penang,Malaysia-December 25th,2018:Georgetown cityscape view of the old heritage buildings rooftop against the KOMTAR building.Penang is one of the heritage city given by UNESCO.
    KOMTAR
    3 min walk - 0.2 miles
  • 1st Avenue Mall
    1 min walk - 0.1 miles
  • The Top at Komatar
    2 min walk - 0.1 miles
  • Pasar Chowrasta
    7 min walk - 0.4 miles
  • Georgetown UNESCO Historic Site
    9 min walk - 0.5 miles

Getting around

  • Penang Sentral
    27 min drive
  • Penang Intl. Airport (PEN)
    26 min drive

Restaurants

  • A&W
    2 min walk
  • Wembley Café
    1 min walk
  • KFC
    1 min walk
  • Sushi King
    2 min walk
  • Kedai Kopi Bee Hong 美鳳茶室
    2 min walk

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Exterior
St.Giles Wembley Penang
Downtown George Town
  • Pool
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  • Parking included
  • Free WiFi
8.6 out of 10, Excellent, 1,005 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Offsite parking available (MYR 72 per day)
  • 24-hour roundtrip airport shuttle (surcharge)
  • Limo/town car service
  • Onsite parking available only on request
  • Free covered self parking on site
  • Limited onsite self parking

Food and drink

  • Daily continental breakfast available 6:30 AM to 10:30 AM for a fee: MYR 70 for adults and MYR 35 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Cafe Jen
  • Lobby Lounge

Things to do

  • 24-hour health club
  • Children's pool
  • Outdoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 16 steps to reach entrance
  • Accessible airport shuttle
  • Braille/raised signage
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 17 floors
  • Ballroom
  • Banquet hall
  • Built in 1986
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with premium cable/satellite channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
Guests must walk up 16 steps from the hotel's parking lot in the basement to the lobby. Guests may choose to drop off their luggage at the hotel’s main entrance prior to parking their vehicle. Hotel parking spots are subject to availability. If the hotel parking facility is fully occupied, alternative parking options are available for hourly rates opposite the hotel or at 1st Avenue Mall. Guests who park offsite will be reimbursed for their parking charges at the hotel's front desk upon check-out.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately MYR 70 for adults and MYR 35 for children
  • Airport shuttle fee: MYR 96 per vehicle (one-way, maximum occupancy 4)
  • Nearby parking fee: MYR 72 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Does JEN Penang Georgetown by Shangri-La have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is JEN Penang Georgetown by Shangri-La pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at JEN Penang Georgetown by Shangri-La?

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM.

What time is check-out at JEN Penang Georgetown by Shangri-La?

Check-out is at noon.

Does JEN Penang Georgetown by Shangri-La provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of MYR 96 per vehicle applies.

Where is JEN Penang Georgetown by Shangri-La located?

This family-friendly George Town hotel is located in a shopping district, steps from 1st Avenue Mall, KOMTAR, and Prangin Mall.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

JEN Penang Georgetown by Shangri-La Reviews

8.8

Excellent

9.0

Cleanliness

8.6

Amenities

9.0

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 539 out of 1001 reviews
Rating 8 - Good. 347 out of 1001 reviews
Rating 6 - Okay. 76 out of 1001 reviews
Rating 4 - Poor. 20 out of 1001 reviews
Rating 2 - Terrible. 19 out of 1001 reviews

Reviews

Verified

10/10 Excellent

Tasneem

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Close to a mall and lots of restaurants.
Stayed 3 nights in May 2026
Verified

10/10 Excellent

ADA WING TING

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at the counter was exceptionally efficient and friendly, helpful.
Stayed 2 nights in Jun 2026
Verified

8/10 Good

Lee Peng

Liked: Cleanliness, amenities, property conditions & facilities
Nice location and very accessible to any places of interest.
Stayed 4 nights in Mar 2026
Verified

8/10 Good

Fozia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast, comfortable rooms. Mall is next door
Stayed 4 nights in Apr 2026
Verified

8/10 Good

Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and clean rooms. There are also some good dining options nearby.
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Polite staff and good location.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Shu Hui

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean rooms, well-maintained premises. Most importantly, observant and proactive staff. From front desk to security staff, everyone we met was friendly and helpful. Highly recommend!
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Nur Dhamirah Sakinah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, walking distance
Stayed 1 night in Mar 2026
Verified

8/10 Good

Hongshuen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Generally friendly staff
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

MingKhoon

Liked: Cleanliness, property conditions & facilities
Good location, friendly and helpful staff, clean room
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Gilda

Liked: Cleanliness, amenities, property conditions & facilities
The room is spacious,clean, nice bed, bathroom is spacious, good breakfast, the staffs are very friendly,nice,helpful,courteous,with smiling faces. Close proximity with the mall, bus station, very convenient.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Karen

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location in the heart of George Town! Staff provided excellent service and was especially helpful with helping me book an outstanding tour of the city! Would highly recommend this hotel!
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Ashley

Liked: Cleanliness, amenities, property conditions & facilities
Family stay with 2 rooms. Convenient location, clean rooms and friendly staff.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

jaspal

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, staff was very friendly and helpful.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, amenities
Staff were friendly and very helpful and accommodating. Room was clean and location is very convenient. Keep up the good work, Hotel Jen, Penang
Stayed 4 nights in Jan 2026
Verified

8/10 Good

Chuey Lai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception staff n porter personnels are all very friendly n helpful in resolving customers problems whether is small or big. Hotel location is very convenient to attractions, eateries, Chinatown, bus interchange n the free CAT bus services that serve the Georgetown city.
Stayed 5 nights in Feb 2026
Verified

8/10 Good

Yap

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room & friendly staff
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Thu lap

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good breakfast lot of variety good customer service comfortable bed
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Suliasti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel & best location
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Por

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and very cozy atmosphere. Will consider to comeback for next vacation.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Ruth Sasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel , clean and the pillows are so comfortable. We rested well
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Yong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean cosy room and very convenient location close to all the food!
Stayed 3 nights in Sep 2025
Verified

8/10 Good

Qiping

Liked: Cleanliness, property conditions & facilities
The rooms are fine for a 4 star hotel. Convenient to tour around.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Danniel Bo Lin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staffs were helpful, great location
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Rohit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 3 nights in Mar 2026