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Shangri-La Golden Sands, Penang

Property class: 4

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Photo gallery for Shangri-La Golden Sands, Penang

A wooden deck with outdoor seating, a thatched-roof gazebo, and palm trees. - Shangri-La Golden Sands, Penang (George Town)
A resort with a large building, a swimming pool, and a beach area. - Shangri-La Golden Sands, Penang (George Town)
A hotel with multiple floors, outdoor seating areas, and a pool. - Shangri-La Golden Sands, Penang (George Town)
An outdoor bar area with a tropical theme, including palm trees and potted plants. - Shangri-La Golden Sands, Penang (George Town)
A spacious lobby with a high ceiling, a chandelier, and a reception desk. There are two sofas with cushions and a small table in the center. - Shangri-La Golden Sands, Penang (George Town)
Located close to Ferringgi Beach and Tropical Spice Garden, Shangri-La Golden Sands, Penang provides a golf course, free water park access, and a poolside bar. Get out on the links at this resort and enjoy amenities such as golf lessons. Enjoy the health club, as well as activities like ecotours. Stay connected with free in-room WiFi, and guests can find other amenities such as a grocery/convenience store and shopping on site.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

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Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Executive Suite

A spacious lobby with a high ceiling, seating areas, and a reception desk.

Executive Suite

  • Sleeps 4
  • 1 Double Bed

View all photos for Executive Room, 1 King Bed, Sea View

A spacious hotel room with a large bed, a balcony with a view, and a dining area.

Executive Room, 1 King Bed, Sea View

8.0 out of 10
Very good
(13 reviews)
  • Sea view
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

A hotel room with a large bed, a sofa, a desk, and a view of a mountainous landscape.

Superior Room, 1 King Bed

7.4 out of 10
Good
(11 reviews)
  • Hill view
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 2 Twin Beds, Sea View

A hotel room with two beds, a desk, a chair, and a balcony with a view of buildings.

Executive Room, 2 Twin Beds, Sea View

7.6 out of 10
Good
(4 reviews)
  • Sea view
  • 30 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, 2 Twin Beds

A hotel room with two beds, a desk, and a large window offering a view of a forested area.

Superior Room, 2 Twin Beds

9.0 out of 10
Wonderful
(10 reviews)
  • Hill view
  • 36 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Suite, 1 King Bed

A hotel room with a large bed, a TV, a desk, and a balcony with a view of the city and hills.

Executive Suite, 1 King Bed

  • Sea view
  • 72 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room

A hotel room with two beds, a desk, and a large window offering a view of greenery.

Superior Room

  • Sleeps 4
  • 2 Twin Beds OR 1 Double Bed

View all photos for Deluxe Room

A spacious lobby with a high ceiling, seating areas, and a reception desk.

Deluxe Room

  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed

A hotel room with a large bed, a desk with a lamp, a chair, and a view of palm trees through large windows.

Deluxe Room, 1 King Bed

8.6 out of 10
Excellent
(10 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room

A hotel room with two beds, a desk, a chair, and a balcony with a view of palm trees.

Deluxe Twin Room

9.0 out of 10
Wonderful
(7 reviews)
  • 30 sq m
  • Sleeps 3
  • 2 Twin Beds

About the neighborhood

Located in Batu Ferringhi, a neighborhood in George Town, Shangri-La Golden Sands, Penang is in the suburbs and by the ocean. The area's natural beauty can be seen at Ferringgi Beach and Tropical Spice Garden, while ESCAPE Adventureplay and Entopia by Penang Butterfly Farm are popular area attractions. Penang National Park and Penang Hill are two other places to visit that come recommended. Take an opportunity to explore the area for water adventures such as boat tours. Visit our George Town travel guide
View more Resorts in George Town
Map
Jalan Batu Feringgi, George Town, Penang, 11100

What's nearby

  • Two children standing on a beach with the sun setting over the ocean.
    Ferringgi Beach
    3 min walk - 0.2 miles
  • Eden Parade Shopping Centre
    2 min walk - 0.1 miles
  • Batu Feringghi Night Market
    9 min walk - 0.5 miles
  • Yahong Art Gallery
    2 min drive - 0.8 miles
  • Moonlight Bay
    2 min drive - 1.0 mile

Getting around

  • Penang Sentral
    55 min drive
  • Penang Intl. Airport (PEN)
    52 min drive

Restaurants

  • McDonald's
    2 min walk
  • Sigi's Bar & Grill on The Beach
    8 min walk
  • La Sands
    1 min walk
  • Garden Cafe
    1 min walk
  • Restaurant Power-Up
    2 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free offsite parking
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:00 AM to 11:00 AM for a fee: MYR 84 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • 2 outdoor tennis courts
  • 9-hole golf course
  • Arcade/game room
  • Children's pool
  • Ecotours
  • Free children's club
  • Free water park
  • Golf lessons
  • Health club
  • Library
  • Mini golf
  • Outdoor pool (guest access)
  • Playground
  • Shopping
  • Tennis lessons
  • TV in common areas
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 5 meeting rooms
  • Business center
  • Computer station
  • Conference center

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 on-site accessible parking spaces
  • Elevator (71 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • 7 floors
  • Ballroom
  • Banquet hall
  • Built in 1980
  • Designated smoking areas (fines apply)
  • Lifeguards

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 43-inch LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MYR 150 per night
Free cribs are available on request at the property

Property payment types

American ExpressDiners ClubJCB InternationalMastercardVisa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately MYR 84 per person
  • Rollaway bed fee: MYR 150 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
A car is recommended for transportation to and from this property
Children under 4 years old are not allowed in the swimming pool or health club without adult supervision

Frequently asked questions

Does Shangri-La Golden Sands, Penang have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

Is Shangri-La Golden Sands, Penang pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property; nearby parking is also free.

What time is check-in at Shangri-La Golden Sands, Penang?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Late check-in is available during limited hours.

What time is check-out at Shangri-La Golden Sands, Penang?

Check-out is at noon.

Where is Shangri-La Golden Sands, Penang located?

This family-friendly George Town resort is located by the ocean, within 3 mi (5 km) of Ferringgi Beach and Tropical Spice Garden.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Shangri-La Golden Sands, Penang Reviews

8.2

Very Good

8.2

Cleanliness

8.2

Location

8.6

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 422 out of 1002 reviews
Rating 8 - Good. 340 out of 1002 reviews
Rating 6 - Okay. 132 out of 1002 reviews
Rating 4 - Poor. 72 out of 1002 reviews
Rating 2 - Terrible. 36 out of 1002 reviews

Reviews

Verified review

10/10 Excellent

Ikuzo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Sep 2026
Verified review

8/10 Good

lynne karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very family friendly for young families, can be very busy around the pool, staff friendly sometime the service is a little slow, Breakfast the food could be a bit warmer but good variety. The hotel is very clean and well maintained our room was excellent
Stayed 7 nights in Aug 2026
Verified review

10/10 Excellent

Manal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay Great food Helpful staff
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Chong Hock

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility is very comprehensive, great for family retreat with pool, beach and gym ~ The location is perfect if you would like walk around to visit the night market : ) Definitely would recommend this hotel : )
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Franz

Child friendly hotel. Family had a great time.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Ka Ku Frankie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is excellent, they are courteous and helpful despite being super busy, and the Adventure Zone is perfect for family with children 10 or below. My daughter loved the handicrafts and the snake show!
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Jynan

Liked: Cleanliness, amenities, property conditions & facilities
Amazing from Beginning to end , staff & service amazing definitely will stay again 👍👍
Stayed 8 nights in Jan 2026
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly. Lots of pools, shame about the beech
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Caroline

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, the staff very courteous, nice deck chairs to enjoy the sea breeze and sounds of the ocean. Only short coming was the missing beach and ability to swim in the sea .
Stayed 2 nights in Jan 2026
Verified review

8/10 Good

Kelsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very family friendly and the staff was amazing. Also had a gluten free breakfast area and some good options for dinner, including gluten free pasta! There is almost zero beach access now though. We were disappointed by that.
Stayed 8 nights in Feb 2026
Verified review

6/10 Okay

Shona

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We had high hopes when we arrived at Shangri-la Golden Sands and the staff were nothing but polite, pleasant and helpful throughout our stay. However, we quickly noticed that our bathrooms weren’t the cleanest - there strands of hair everywhere and a slight smell of sewer. There were plumbing issues - which the hotel fixed upon request. The dinner buffet was very mediocre and somewhat disappointing- only because I associated Shangri-la with better buffet food.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Misty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our welcome, check in, room and staff were excellent. The hotels pools, Adventure Zone and buffet breakfast was amazing. The outer hallways were a little worn down. The hallway on the 4th floor smelled like vomit or rotten milk was spilled on the carpet. The staff worked tirelessly to clean it up but the smell was still there. Towards the end of the trip water was leaking from the ceiling and a bucket was put on the ground in the hallway. It just needs some updating. However our room was fine. Nice cold air conditioning and clean. Wonderful ocean view balcony. Despite the small things I'd definitely stay here again!
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Wasim

Liked: Cleanliness, amenities, property conditions & facilities
Rooms were clean, amenities were available, had some minor issues in our room and addressed immediately. Room service was also very responsive and available at all hours
Stayed 5 nights in Dec 2025
Verified review

4/10 Poor

Imran

Disliked: Cleanliness, property conditions & facilities
The rooms are filthy and the entire resort is very old and tired. If you're coming to this part of penang, id recommend Park Royal. Avoid this place if your budget allows.
Stayed 2 nights in Feb 2026
Verified review

6/10 Okay

Kirsten

Liked: Cleanliness
Firstly, let me start by saying we were staying as a couple and didn’t realise it was the school holidays in south east Asia, so this definitely colours my review. The pool area looked amazing when we arrived, but the entire time we were there it was completely crowded with kids - who were having an amazing time and it’s definitely a great resort for families. For us, it was so noisy, overcrowded and you couldn’t get an alcoholic drink until 3pm… and even then, there never seemed to be anyone around in the lounge to serve drinks so you have to head over to Sigi’s. I promise I’m not usually a day drinker, but when I’m on holiday at a resort, a day time cocktail is part of holidaying. In good news, you can wander next door to the Rasa resort, which is way quieter and serves drinks with a smile. So my honest opinion - if you’re looking for family friendly, go to the Golden Sands; if you’re looking for relaxing couple-time, go to the Rasa.
Stayed 4 nights in Jun 2026
Verified review

8/10 Good

Angela LaVette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location. Property is very clean and nice.
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Aimran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service top notch as always and great breakfast options!
Stayed 3 nights in Mar 2025
Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay for a family

We loved our stay at the Golden Sands. Excellent choice for families. The pool area is fantastic.
Stayed 3 nights in Jan 2025
Verified review

10/10 Excellent

David

Liked: Amenities
A lovely historic hotel that was comfortable and enjoyable. The restaurant was great.
Stayed 3 nights in Oct 2024
Verified review

10/10 Excellent

Madalina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, great staff, definitely worth getting a room with a view of the pool/sea. Close to hawker market for food options. Need to take bus to go into George Town however, but bus stop is right outside the hotel so pretty convenient.
Stayed 8 nights in Oct 2025
Verified review

8/10 Good

Hilary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful pools and gardens, definitely a family resort.
Stayed 3 nights in Dec 2023
Verified review

10/10 Excellent

linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Be aware that the rooms facing the city have no balcony. We upgraded on check-in and had a lovely balcony looking over the pools and sea. The hotel wasn’t full so there were plenty of sunbeds and breakfast was quiet even at peak hour! Plenty of food choices and the staff were friendly. There is no beach access due to erosion but the grounds are fine and pools looked lovely. Plenty of places to eat and drink just outside the hotel so make sure you explore. Grabs are plentiful and it’s only a 10 min drive to the butterfly farm and Batik cultural factory.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Arielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you have kids, this is where it’s at! There is a kids club 10-13.00 (chargeable at 30 MYR for 2 hours) and 14.00-18.00 (free), both of which have great activities - in the morning, there is a large soft play zone with giant slides, video games etc and in the afternoon, they do activities like cooking class, golf, flying kites, etc. Plus you have all the pools, splash area and beach water sports. The staff were warm, professional and keeping with the strong Shangri-La brand ! We would come back!
Stayed 4 nights in Mar 2026
Verified review

8/10 Good

Johnny

The staff were friendly and their food was great. Overall a great experience but the hotel has seen its better days and needs some update.
Stayed 2 nights in Aug 2025
Verified review

8/10 Good

Rosalinda A

Liked: Staff & service, property conditions & facilities
This hotel have good location, is convenient
Stayed 2 nights in Mar 2024