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Cititel Express Penang

3.0 star property
Hotel with free parking, steps from KOMTAR

Choose dates to view prices

Photo gallery for Cititel Express Penang

Interior
Minibar, in-room safe, desk, laptop workspace
Shower, free toiletries, towels
Front of property
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Laundry
  • Parking included
  • Housekeeping
  • Air conditioning
  • Free WiFi

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Standard Queen Room

Minibar, in-room safe, desk, laptop workspace

Standard Queen Room

Highlights

Soundproofed
Air conditioning
LCD TV
Private bathroom
Minibar
Coffee/tea maker
Laptop workspace
In-room safe
  • 13.9 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Twin Beds, City View

Minibar, in-room safe, desk, laptop workspace

Standard Room, 2 Twin Beds, City View

Highlights

Soundproofed
Air conditioning
LCD TV
Private bathroom
Minibar
Coffee/tea maker
Laptop workspace
In-room safe
  • 13.9 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room

Minibar, in-room safe, desk, laptop workspace

Family Room

Highlights

Soundproofed
Air conditioning
LCD TV
Private bathroom
Minibar
Coffee/tea maker
Laptop workspace
In-room safe
  • 29 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Superior Room, 2 Twin Beds, City View

Minibar, in-room safe, desk, laptop workspace

Superior Room, 2 Twin Beds, City View

Highlights

Soundproofed
Air conditioning
LCD TV
Private bathroom
Minibar
Coffee/tea maker
Laptop workspace
In-room safe
  • 16 sq m
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room

Minibar, in-room safe, desk, laptop workspace

Standard Room

  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Superior Room

Minibar, in-room safe, desk, laptop workspace

Superior Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Queen Room Non smoking

Minibar, in-room safe, desk, laptop workspace

Standard Queen Room Non smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room Non smoking

Minibar, in-room safe, desk, laptop workspace

Standard Twin Room Non smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room Non Smoking

Minibar, in-room safe, desk, laptop workspace

Family Room Non Smoking

  • Sleeps 4
  • 2 Twin Beds and 1 Queen Bed

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About the neighborhood

Map
123, Lebuh Noordin, George Town, 10300

What's nearby

  • 1st Avenue Mall - 2 min walk - 0.2 miles
  • KOMTAR - 3 min walk - 0.2 miles
  • Penang Times Square - 6 min walk - 0.3 miles
  • Swettenham Pier Cruise Terminal - 3 min drive - 1.6 miles
  • Gurney Drive - 3 min drive - 1.7 miles

Getting around

  • Penang Sentral - 28 min drive
  • Penang Intl. Airport (PEN) - 15 min drive

Restaurants

  • ‪Châteraisé - ‬2 min walk
  • ‪Starbright Coffee - ‬1 min walk
  • ‪Matcho Cafe - ‬1 min walk
  • ‪Red Box Karaoke - ‬3 min walk
  • ‪Lobby Lounge - ‬2 min walk

About this property

Cititel Express Penang

Hotel near KOMTAR
Cititel Express Penang provides dry cleaning/laundry services and more. Stay connected with free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Free self parking
  • An electric car charging station, concierge services, and a front-desk safe
  • An elevator, luggage storage, and tour/ticket assistance
Room features
All 234 rooms boast comforts such as laptop-friendly workspaces and air conditioning, as well as perks like free WiFi and safes.
Extra amenities include:
  • Showers and free toiletries
  • LED light bulbs, coffee/tea makers, and daily housekeeping

Languages

Chinese (Mandarin), English, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • Elevator

More

  • 22 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bathroom

  • Free toiletries
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MYR 100 per night
  • A tax is imposed by the city: MYR 2.00 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector, a security system, and window guards

Property is also known as

Cititel Express Penang Hotel George Town
Cititel Express Penang Hotel
Cititel Express Penang George Town
Cititel Express Penang Hotel
Cititel Express Penang George Town
Cititel Express Penang Hotel George Town

Frequently asked questions

Is Cititel Express Penang pet-friendly?

No, pets are not allowed at this property.

How much is parking at Cititel Express Penang?

Self parking is free at this property.

What time is check-in at Cititel Express Penang?

Check-in begins at 3:00 PM. After-hours check-in is not available.

What time is check-out at Cititel Express Penang?

Check-out is at noon.

Where is Cititel Express Penang located?

Located in Downtown George Town, this hotel is steps from 1st Avenue Mall and KOMTAR. Hin Bus Depot Art Centre and Prangin Mall are also within 5 minutes.

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Cititel Express Penang Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 96 out of 332 reviews
Rating 8 - Good. 159 out of 332 reviews
Rating 6 - Okay. 40 out of 332 reviews
Rating 4 - Poor. 24 out of 332 reviews
Rating 2 - Terrible. 13 out of 332 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
overall the the hotel was nice, there was good food around it and quite a central location to get to different places around Penang!
Stayed 3 nights in Mar 2025

6/10 Okay

Man Fan

Liked: Staff & service
They don't have much. No restaurant nor swimming pool. It is small hotel and is dated. The room is okay but a bit small for us.
Stayed 5 nights in Apr 2025

8/10 Good

Chan

Liked: Cleanliness, staff & service, property conditions & facilities
GOOD LOCATION. FOOD IS WITHIN WALKING DISTANCE. FRIENDLY COUNTER STAFF. GOOD BUFFET BREAKFAST BUT NEED TO ADD ON.
Stayed 1 night in Feb 2025

8/10 Good

Chan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thiss hotel the furniture is new.Bed is comfortable. The room is a bit small. Obdrsll is ok.
Stayed 3 nights in Feb 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

City Center

Convenient walking distance in city. Lots of good food
Stayed 1 night in Jan 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Convenience but small. Near shops and shopping.
Stayed 4 nights in Dec 2024

10/10 Excellent

Choa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and good locations
Stayed 1 night in May 2024

8/10 Good

Sook-Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and friendly staff
Stayed 10 nights in Mar 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Everything about the hotel was good.
Stayed 3 nights in Jul 2023

8/10 Good

ROZANI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and walking distance to Perangin Mall ang The Top Komtar
Stayed 2 nights in Jul 2024

6/10 Okay

Joey

Liked: Staff & service, amenities
I've previously enjoyed my stay at the Ipoh Cititel Express, so I decided to stay at the George Town branch. A little bit disappointed at the condition of my room, you can tell that while the room has indeed been refurbished, it is starting to show signs of wear. The towel railing in the bathroom is falling apart. The wallpaper is peeling. The air-conditioning may need servicing. The parking elevator always has a smell. And the towels also has a peculiar odour, making me question the hotel's cleanliness protocol. I also wouldn't recommend this hotel for light sleepers, as the walls, windows and doors are not at all soundproof. On top of being able to hear all the noise from the street level, I could hear the opposite room's early morning cellphone alarm which unfortunately rang for hours. If you do stay here, please stay as far away from the elevators as possible. As for everything else - reception was fine and courteous if a little clumsy during the check in process. Parking was straightforward and fairly easy to access. Rooms are a little bit tiny, but is adequate for a solo stay. Rooms are also equipped with most basic necessities, including kettle, mini fridge, hair dryer, towels, slippers, mugs, TV. The hotel is right opposite a mall. A bunch of eateries and cafes, 7-11, are all easily accessible by foot. Fairly central location and you can get to most of the famous spots easily. Overall, your mileage may vary. For me, this place is just fine, could have been better.
Stayed 3 nights in May 2025

10/10 Excellent

BIK KUEN Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent services, convenient location for assess different places by walking distance
Stayed 2 nights in Aug 2023

8/10 Good

Cheoh Wang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a pleasant stay. Standard Toiletaries are provided will be best.
Stayed 3 nights in Jul 2023

10/10 Excellent

Akbal

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to most locations and easily accessible. Restaurants nearby and all amenities in room working and clean.
Stayed 3 nights in Jan 2023

8/10 Good

Suw Kunn

Liked: Staff & service, property conditions & facilities
Clean and convenient location for transport and food. Check in at St Giles Hotel instead.
Stayed 5 nights in Mar 2023

6/10 Okay

M S

Disliked: Staff & service

Small clean room with a small price

This is a reasonably priced accommodation in a good location. The rooms are tiny, but clean and well maintained. Housekeeping is limited to every other day.
Stayed 2 nights in Dec 2023

8/10 Good

ANDREW

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff approachable and helpful. Overall, value for money. I liked the multistorey car park, as it was not on street level. Location was good.
Stayed 2 nights in Dec 2023

10/10 Excellent

Rima prihatin n

Liked: Cleanliness, staff & service, property conditions & facilities
Design
Stayed 4 nights in Jun 2023

10/10 Excellent

Mohamad Rasydi

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good
Stayed 1 night in Feb 2023

2/10 Terrible

Li Chin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The sink was clogged. We told the staff, and they said they will send a maintenance staff to look at it but it was never done. We ended up asking to change to a different room on the following day. We came back one day and saw the door was left open and unlock after the room was made. We'll never consider Cititel Express in future.
Stayed 5 nights in Sep 2024

8/10 Good

James

Liked: Cleanliness, staff & service, room comfort

Decent stay

I booked this hotel due to its proximity to KOMTAR bus terminal for convenience of my Penang Bridge International Marathon travel. Room was quite small but facilities were good. Check in/out had to be done at The Wembley’s lobby. No free breakfast was included in my package.
Street view
Front view
Night view
Wash room
Stayed 3 nights in Dec 2022

8/10 Good

Faridah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing special

6/10 Okay

Josephine

Staff need to improve their service level.

4/10 Poor

Choon hock

Disliked: Staff & service, property conditions & facilities
The room too small
Stayed 2 nights in Sep 2022

8/10 Good

Poh Chin christo

Liked: Cleanliness, property conditions & facilities
Room service only on alternate days. Free water arent able to be plenish daily. Same for toilet rolls & tissue paper. Have to get room service. Room is clean. Walkable to shopping ctrs & street hawkers. Linked to the wembley with good massage svc at its level 11
Stayed 3 nights in Jun 2023