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Family Country Hotel & Convention Center

3.0 star property
Hotel connected to the convention center in General Santos with free parking

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Photo gallery for Family Country Hotel & Convention Center

Reception hall
Outdoor pool
Exterior
Superior Room | Bathroom | Shower, hydromassage showerhead, free toiletries, bidet
Banquet hall

Reviews

7.0 out of 10
Good

Popular amenities

  • Breakfast available
  • Pool
  • Room service
  • Laundry
  • Housekeeping
  • 24/7 front desk

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Presidential Suite

Presidential Suite | Desk, free WiFi, bed sheets

Presidential Suite

Highlights

Air conditioning
Refrigerator
TV
Separate bedroom
Hydromassage showerhead
Private bathroom
Bidet
Electric kettle
  • Sleeps 3
  • 1 Queen Bed

View all photos for Superior Room

Superior Room | Bathroom | Shower, hydromassage showerhead, free toiletries, bidet

Superior Room

Highlights

Air conditioning
Refrigerator
TV
Hydromassage showerhead
Private bathroom
Bidet
Electric kettle
Cable channels
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Standard Room, 2 Twin Beds, Non Smoking | Desk, free WiFi, bed sheets

Standard Room, 2 Twin Beds, Non Smoking

Highlights

Air conditioning
TV
Hydromassage showerhead
Private bathroom
Bidet
Cable channels
In-room massage
Daily housekeeping
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room

Deluxe Room | Desk, free WiFi, bed sheets

Deluxe Room

Highlights

Balcony
Air conditioning
Refrigerator
TV
Hydromassage showerhead
Private bathroom
Bidet
Cable channels
  • Sleeps 4
  • 2 Twin Beds

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Exterior

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  • Free WiFi
  • Restaurant
  • Air conditioning
8.6 out of 10, Excellent, 49 reviews
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About the neighborhood

Map
Mateo Road, Lagao, General Santos, 9500

What's nearby

  • KCC Mall of Gensan - 5 min walk - 0.3 miles
  • Robinsons Place Gensan - 12 min walk - 0.7 miles
  • Notre Dame of Dadiangas University - 20 min walk - 1.1 miles
  • General Santos City Museum - 20 min walk - 1.1 miles
  • Plaza Heneral Santos - 3 min drive - 1.2 miles

Getting around

  • General Santos (GES) - 37 min drive

Restaurants

  • ‪Veranza Al Fresco - ‬8 min walk
  • ‪Pizza Hut - ‬6 min walk
  • ‪The Coffee Bean & Tea Leaf - ‬7 min walk
  • ‪Mandarin Tea Garden - ‬7 min walk
  • ‪Hukad - ‬8 min walk

About this property

Family Country Hotel & Convention Center

Hotel connected to the convention center
Consider a stay at Family Country Hotel & Convention Center and take advantage of a garden, dry cleaning/laundry services, and a business center. The on-site restaurant, Cafe Leticia, offers breakfast, lunch, and dinner. Guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool
  • Free self parking
  • Cooked-to-order breakfast (surcharge), a banquet hall, and 10 meeting rooms
  • Concierge services, a 24-hour front desk, and tour/ticket assistance
Room features
All 83 rooms offer comforts such as air conditioning, in addition to amenities like free WiFi.
Extra conveniences in all rooms include:
  • Bathrooms with hydromassage showers and bidets
  • TVs with cable channels
  • Daily housekeeping, desks, and phones

Languages

English, Filipino

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10:00 AM for a fee: PHP 180 per person
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Cafe Leticia

Things to do

  • Children's pool
  • Outdoor pool
  • Outdoor pool (guest access)

Family friendly

  • Children's pool
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 10 meeting rooms
  • Business center
  • Conference center

Outdoors

  • Garden

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hydromassage showerhead
  • Private bathroom
  • Shower
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately PHP 180 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 7:00 PM
A car is not required for transportation to and from this property

Property is also known as

Family Country Hotel General Santos City
Family Country Hotel
Family Country General Santos City
Family Country Hotel Convention Centre
Family Country Hotel General Santos
Family Country General Santos
Family Country Hotel Convention Center
Family & Convention Center
Family Country Hotel & Convention Center Hotel
Family Country Hotel & Convention Center General Santos
Family Country Hotel & Convention Center Hotel General Santos

Frequently asked questions

Does Family Country Hotel & Convention Center have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 8:00 AM–7:00 PM.

Is Family Country Hotel & Convention Center pet-friendly?

No, pets are not allowed at this property.

How much is parking at Family Country Hotel & Convention Center?

Self parking is free at this property.

What time is check-in at Family Country Hotel & Convention Center?

Check-in start time: 2 PM; Check-in end time: anytime.

What time is check-out at Family Country Hotel & Convention Center?

Check-out is at noon.

Where is Family Country Hotel & Convention Center located?

Situated in the business district, this hotel is within a 10-minute walk of KCC Mall of Gensan and St. Paul Novitiate Park. Robinsons Place Gensan and T'boli Settlement are also within 1 mi (2 km).

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Family Country Hotel & Convention Center Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 12 out of 46 reviews
Rating 8 - Good. 14 out of 46 reviews
Rating 6 - Okay. 10 out of 46 reviews
Rating 4 - Poor. 6 out of 46 reviews
Rating 2 - Terrible. 5 out of 46 reviews

7.2/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

6.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Luigi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top hotel in makati
Stayed 3 nights in Dec 2024

10/10 Excellent

Luigi

Liked: Cleanliness, staff & service, property conditions & facilities
Restaurant closed in this moment. The level of hotel is for just 2-3 days
Stayed 5 nights in Dec 2024

8/10 Good

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employees were kind, friendly and professional.
Stayed 7 nights in Jan 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk and restaurant staff were amazing. It is really nice to go to breakfast in the morning and be greeted with such a welcomeness. The property is duper quiet and safe, the pool is really big and clean, and you can walk to the mall. I truly enjoyed staying here and will make this property my choice when returning to Gensan.
Stayed 2 nights in Oct 2023

10/10 Excellent

Richard

Liked: Staff & service, property conditions & facilities
Joann, the woman at the front desk, was outstanding. She was very professional and made the check-in super quick and easy. Everyone at the hotel was extremely friendly. The security guards, housekeeping, and the restaurant employees provided for a great experience. The hotel is within walking distance to the mall with many places to eat and shop. The room was really clean and comfortable.
Stayed 1 night in Dec 2023

2/10 Terrible

Violeta

Disliked: Staff & service
Property refused to refund what I paid for. My family went and found out that theres no electricity. Why posting room available and the service is not available to offer? Why refusing to refund ? Im very disappointed!
Stayed 1 night in Dec 2024

4/10 Poor

erwin

Disliked: Cleanliness, property conditions & facilities
on arrival it seemd that they lost our booking!! it took 20 minutes to place us. the room was dirty!
Stayed 1 night in Jan 2023

10/10 Excellent

HENRY

Stayed 1 night in Apr 2025

10/10 Excellent

jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Jan 2025

10/10 Excellent

Antoinette

Stayed 1 night in Dec 2024

2/10 Terrible

Stella Maris

Disliked: Cleanliness, staff & service, property conditions & facilities
It’s a dumpster
Stayed 5 nights in Sep 2024

10/10 Excellent

Richard

Stayed 1 night in Dec 2023

2/10 Terrible

joanne

Stayed 5 nights in Aug 2023

8/10 Good

myron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

Lorelyn

Stayed 1 night in Jul 2023

8/10 Good

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 12 nights in Feb 2023

6/10 Okay

Timothy

Stayed 1 night in Jan 2023

2/10 Terrible

David

Stayed 2 nights in Nov 2022

2/10 Terrible

Verified traveler

Disliked: Property conditions & facilities, room comfort

A very disappointing experience

This old hotel is in a very run down condition. Our shower, telephone and toilet did not operate at different times during our one night stay. Its age means it is high maintenance but staff are few. I have a feeling that Covid-19 was the nail in the coffin. We found a dead squashed cockroach in one of the blankets and the pond area, where you could chose a fish to be cooked in the restaurant was polluted and fishless. I feel sorry for the staff having to constantly field people's complaints. Unless the management get a grip and inject serious money into the establishment, I doubt whether this once fine hotel will still be open this time next year - very sad.
Stayed 1 night in Mar 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff, convenient location, very helpful with airport pick up and drop off, very clean, breakfast was great, and the price was just right. We enjoyed our stay and will visit again.
Stayed 2 nights in Jan 2020

10/10 Excellent

Allan Sandor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Skønt Hotel.

Det var et godt ophold og alle var hjælpsomme og venlige på Hotellet. Det er et Hotel jeg godt vil anbefale og vil selv komme der igen.
Stayed 13 nights in Dec 2019

8/10 Good

omar

Liked: Staff & service
Disliked: Property conditions & facilities

Value for. Money.

The service of the staff is excellent. If you could just like renovate the place it will be very nice and more comfortable.
Stayed 2 nights in Oct 2019

4/10 Poor

Luis Diego

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Huge opportunity of improvement

Hotel has fotos locación and swiiming pool. Room was old, no windows bathroom Made noice al night, and restaurant was EXASPERATINGLY SLOW. Lobby staff AND shuutle drivers we're really nice. I hope they can Fox their touristic lack of knoledge.
Stayed 2 nights in Aug 2019

6/10 Okay

Juliet

Liked: Staff & service, room comfort
Stayed 3 nights in Jul 2019

8/10 Good

Benthly

Liked: Staff & service

My views on the accommodation

Generally, I like the place. The accommodation was affordable, quiet with free wifi provided and walking distance from shopping centers (esp the mall). The staff were friendly and helpful. Just one slight shortfall; I was a bit scared of the mosquitoes in the room, a good number of them. I suggest schedule should be made for hotel staff to have the rooms sprayed with anti-mosquito chemicals once a week.However, in general, the place is decent and I would not hesitate to book this hotel the next time I come to Gensan.
Stayed 3 nights in Jun 2019