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Family Country Hotel & Convention Center

Property class: 3

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Photo gallery for Family Country Hotel & Convention Center

A poolside dining setup with grilled meats, rice, and two dipping sauces on a banana leaf. - Family Country Hotel & Convention Center (General Santos)
A spacious lobby with a high ceiling, a reception desk, leather seating, and a tiled floor. - Family Country Hotel & Convention Center (General Santos)
A restaurant with bamboo ceiling, wicker furniture, and a bar area. - Family Country Hotel & Convention Center (General Santos)
A restaurant with outdoor seating overlooking a water feature and lush greenery. - Family Country Hotel & Convention Center (General Santos)
A hotel room with two beds, a wooden herringbone floor, and a green door. - Family Country Hotel & Convention Center (General Santos)
At Family Country Hotel & Convention Center, you can look forward to a garden, dry cleaning/laundry services, and a business center. The on-site restaurant, Cafe Leticia, offers breakfast, lunch, and dinner. Stay connected with free in-room WiFi.

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Deluxe Room

A hotel room with two beds, a wooden herringbone floor, and a green door.

Deluxe Room

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

View all photos for Presidential Suite

A room with a herringbone wooden floor, wicker furniture, a green accent wall, a bed, a table with chairs, and a view through a window.

Presidential Suite

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

View all photos for Superior Room

A hotel room with a bed, a desk, a television, a wardrobe, and a minibar.

Superior Room

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 2 Twin Beds, Non Smoking

A hotel room with two beds, a bedside table, a mirror, and a door.

Standard Room, 2 Twin Beds, Non Smoking

  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Room, 2 Twin Beds, Non Smoking

A hotel room with two beds, a small desk with a phone, a mirror, and a door.

Standard Room, 2 Twin Beds, Non Smoking

  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

About the neighborhood

Located in General Santos, Family Country Hotel & Convention Center is connected to the convention center. KCC Mall of Gensan and Robinsons Place Gensan are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore St. Paul Novitiate Park and Queen Tuna Park. Take an opportunity to explore the area for water adventures such as fishing. Visit our General Santos travel guide
Map
Mateo Road, Lagao, General Santos, 9500

What's nearby

  • KCC Mall of Gensan
    8 min walk - 0.5 miles
  • Robinsons Place Gensan
    13 min walk - 0.7 miles
  • T'boli Settlement
    3 min drive - 1.0 mile
  • Notre Dame of Dadiangas University
    3 min drive - 1.2 miles
  • Plaza Heneral Santos
    4 min drive - 1.4 miles

Getting around

  • General Santos (GES)
    37 min drive

Restaurants

  • Kainan sa KCC
    7 min walk
  • Chowking
    7 min walk
  • McDonald's
    4 min walk
  • The Coffee Bean & Tea Leaf
    8 min walk
  • Shakey’s
    8 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10:00 AM for a fee: PHP 180 per person
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Cafe Leticia

Things to do

  • Children's pool
  • Outdoor pool
  • Outdoor pool (guest access)

Family friendly

  • Children's pool
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 10 meeting rooms
  • Business center
  • Conference center

Outdoors

  • Garden

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hydromassage showerhead
  • Private bathroom
  • Shower
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately PHP 180 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 8:00 AM to 7:00 PM
A car is not required for transportation to and from this property

Frequently asked questions

Does Family Country Hotel & Convention Center have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 8:00 AM–7:00 PM.

Is Family Country Hotel & Convention Center pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Family Country Hotel & Convention Center?

Check-in start time: 2 PM; Check-in end time: anytime.

What time is check-out at Family Country Hotel & Convention Center?

Check-out is at noon.

Where is Family Country Hotel & Convention Center located?

Situated in the business district, this hotel is within a 10-minute walk of KCC Mall of Gensan and St. Paul Novitiate Park. Robinsons Place Gensan and T'boli Settlement are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Family Country Hotel & Convention Center Reviews

7.0

Good

7.0

Cleanliness

7.8

Location

8.0

Staff & service

6.4

Property conditions & facilities
Rating 10 - Excellent. 15 out of 52 reviews
Rating 8 - Good. 14 out of 52 reviews
Rating 6 - Okay. 10 out of 52 reviews
Rating 4 - Poor. 7 out of 52 reviews
Rating 2 - Terrible. 6 out of 52 reviews

Reviews

Verified review

10/10 Excellent

Joel

Liked: Cleanliness, amenities, property conditions & facilities
We had a great time in this place. The bed is comfortable, the linens are ok and the rest rooms are clean. The staff are courteous. We were satisfied with our stay. We will recommend this place to our friends. Thank you for making our stay memorable
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employees were kind, friendly and professional.
Stayed 7 nights in Jan 2024
Verified review

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk and restaurant staff were amazing. It is really nice to go to breakfast in the morning and be greeted with such a welcomeness. The property is duper quiet and safe, the pool is really big and clean, and you can walk to the mall. I truly enjoyed staying here and will make this property my choice when returning to Gensan.
Stayed 2 nights in Oct 2023
Verified review

10/10 Excellent

Joel

Liked: Cleanliness, amenities, property conditions & facilities
The staffs are service oriented. They’re all good. The restroom is clean and the beds are comfortable. The tv was not working but we had our own gadgets to watch what we wanted.The outdoor is nice! The sink was not working well but the staffs address it immediately. We’re satisfied with our stay. The price is reasonable and affordable. Thank you Everyone for making our stay enjoyable. God bless
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Richard

Liked: Staff & service, property conditions & facilities
Joann, the woman at the front desk, was outstanding. She was very professional and made the check-in super quick and easy. Everyone at the hotel was extremely friendly. The security guards, housekeeping, and the restaurant employees provided for a great experience. The hotel is within walking distance to the mall with many places to eat and shop. The room was really clean and comfortable.
Stayed 1 night in Dec 2023
Verified review

10/10 Excellent

Luigi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top hotel in makati
Stayed 3 nights in Dec 2024
Verified review

10/10 Excellent

Luigi

Liked: Cleanliness, staff & service, property conditions & facilities
Restaurant closed in this moment. The level of hotel is for just 2-3 days
Stayed 5 nights in Dec 2024
Verified review

2/10 Terrible

Ching

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Pool not working
Stayed 2 nights in Mar 2026
Verified review

4/10 Poor

erwin

Disliked: Cleanliness, property conditions & facilities
on arrival it seemd that they lost our booking!! it took 20 minutes to place us. the room was dirty!
Stayed 1 night in Jan 2023
Verified review

2/10 Terrible

Violeta

Disliked: Staff & service
Property refused to refund what I paid for. My family went and found out that theres no electricity. Why posting room available and the service is not available to offer? Why refusing to refund ? Im very disappointed!
Stayed 1 night in Dec 2024
Verified review

2/10 Terrible

Stella Maris

Disliked: Cleanliness, staff & service, property conditions & facilities
It’s a dumpster
Stayed 5 nights in Sep 2024
Verified review

2/10 Terrible

Verified traveler

Disliked: Property conditions & facilities, room comfort

A very disappointing experience

This old hotel is in a very run down condition. Our shower, telephone and toilet did not operate at different times during our one night stay. Its age means it is high maintenance but staff are few. I have a feeling that Covid-19 was the nail in the coffin. We found a dead squashed cockroach in one of the blankets and the pond area, where you could chose a fish to be cooked in the restaurant was polluted and fishless. I feel sorry for the staff having to constantly field people's complaints. Unless the management get a grip and inject serious money into the establishment, I doubt whether this once fine hotel will still be open this time next year - very sad.
Stayed 1 night in Mar 2022
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff, convenient location, very helpful with airport pick up and drop off, very clean, breakfast was great, and the price was just right. We enjoyed our stay and will visit again.
Stayed 2 nights in Jan 2020
Verified review

10/10 Excellent

Allan Sandor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Skønt Hotel.

Det var et godt ophold og alle var hjælpsomme og venlige på Hotellet. Det er et Hotel jeg godt vil anbefale og vil selv komme der igen.
Stayed 13 nights in Dec 2019
Verified review

8/10 Good

omar

Liked: Staff & service
Disliked: Property conditions & facilities

Value for. Money.

The service of the staff is excellent. If you could just like renovate the place it will be very nice and more comfortable.
Stayed 2 nights in Oct 2019
Verified review

4/10 Poor

Luis Diego

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Huge opportunity of improvement

Hotel has fotos locación and swiiming pool. Room was old, no windows bathroom Made noice al night, and restaurant was EXASPERATINGLY SLOW. Lobby staff AND shuutle drivers we're really nice. I hope they can Fox their touristic lack of knoledge.
Stayed 2 nights in Aug 2019
Verified review

8/10 Good

Benthly

Liked: Staff & service

My views on the accommodation

Generally, I like the place. The accommodation was affordable, quiet with free wifi provided and walking distance from shopping centers (esp the mall). The staff were friendly and helpful. Just one slight shortfall; I was a bit scared of the mosquitoes in the room, a good number of them. I suggest schedule should be made for hotel staff to have the rooms sprayed with anti-mosquito chemicals once a week.However, in general, the place is decent and I would not hesitate to book this hotel the next time I come to Gensan.
Stayed 3 nights in Jun 2019
Verified review

8/10 Good

Allan

Liked: Staff & service, room comfort
Budget wise, suitable for group or family.
Stayed 1 night in May 2019
Verified review

8/10 Good

Ian paul

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

city hotel

its close to the malls.the water in the bathrooms needs fixing, it only drips out, do the cleaners ever check these things?
Stayed 1 night in Apr 2019
Verified review

6/10 Okay

Verified traveler

Don’t expect too much , the place is just like a hotel out from the city. Aircon too noisy, you need earplugs. You get your money’s worth . I didn’t even bother to check what they have for breakfast . I have my breakfast out from the hotel and check out early. Over all the hotel is what you paid for. , don’t expect too much.
Stayed 1 night in Apr 2019
Verified review

8/10 Good

David

Liked: Cleanliness, staff & service, room comfort

Close to Malls

Staff friendly and helpful, massive pool, walking distance to Malls. Free airport transfers Freshly cooked breakfast Although the hotel does need renovation
Stayed 2 nights in Mar 2019
Verified review

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service

No No again

The air-condition is good but the room itself is dirty. There is a lot of dust esp the cabinets, not worth it for the price we made.
Stayed 2 nights in Feb 2019
Verified review

6/10 Okay

Terry

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Plus and big minuses..

The staff was great...the cafe food was good..the lobby is beautiful...now for the other parts, the room was very run down..bathroom is very poor condition....the toilet had no seat and there were worms in the toilet..you flush them and overnight they were back...also no hot water and no shaving mirror. I was there 2 nights and only got 1 towel..
Stayed 2 nights in Feb 2019
Verified review

4/10 Poor

Nel

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
They offer shuttle service for free going back to the airport.
Stayed 2 nights in Feb 2019
Verified review

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Room comfort
I can only say the staff was nice. The bed slides all over the floor, the pillows are not comfortable. It sounds like a construction site during the day so impossible to sleep and the internet was horrible and didn't work a lot of the time. Also the TV was very small and old and the breakfast is only free if you get a breakfast that is 150 pesos or less. You will pay the difference for anything else. Also was only one in restaurant for breakfast and it took them 30 minutes to make some eggs. I would never go back to this place.
Stayed 4 nights in Dec 2018