See all properties

Westgate Smoky Mountain Resort & Water Park

4.0 star property
Families splash into adventure at this mountain resort where two outdoor pools and an indoor water park create the perfect backdrop for vacation memories

Choose dates to view prices

Photo gallery for Westgate Smoky Mountain Resort & Water Park

2 outdoor pools - Westgate Smoky Mountain Resort & Water Park (Gatlinburg)
3 restaurants; lunch and dinner served - Westgate Smoky Mountain Resort & Water Park (Gatlinburg)
Reception - Westgate Smoky Mountain Resort & Water Park (Gatlinburg)
A wooden balcony with a view of mountains. - Westgate Smoky Mountain Resort & Water Park (Gatlinburg)
Exterior - Westgate Smoky Mountain Resort & Water Park (Gatlinburg)
Westgate Smoky Mountain Resort, next to Wild Bear Falls Indoor Water Park, is perfect for families. Kids love the mini golf and playground, while adults enjoy deep-tissue massages at the spa. The resort offers meals with children's menu options and fitness classes.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Free WiFi
  • Restaurant

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Deluxe Villa, 1 Bedroom (2 Full beds)

A hotel room with two beds, a desk, a chair, a ceiling fan, a stone accent wall, and a wooden door.

Deluxe Villa, 1 Bedroom (2 Full beds)

  • Sleeps 6
  • Free WiFi

View all photos for Deluxe Villa, 1 Bedroom (King)

A hotel room with a bed, a desk, a chair, a television, a mirror, and a ceiling fan.

Deluxe Villa, 1 Bedroom (King)

  • Sleeps 4
  • Free WiFi

View all photos for Villa, 1 Bedroom

Flat-screen TV

Villa, 1 Bedroom

9.2 out of 10
Wonderful
(34 reviews)
  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Villa, 2 Bedrooms

A living room with a brown leather sofa, a coffee table, and a dining area with wooden furniture.

Villa, 2 Bedrooms

10.0 out of 10
Exceptional
(2 reviews)
  • 114 sq m
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed and 2 Double Sofa Beds
  • Free WiFi

View all photos for Deluxe Villa, 1 Bedroom (2 Full beds)

A spacious kitchen with wooden cabinets, a granite countertop, and stainless steel appliances.

Deluxe Villa, 1 Bedroom (2 Full beds)

9.4 out of 10
Exceptional
(24 reviews)
  • 78 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed
  • Free WiFi

View all photos for Room (Resort Select)

Desk, laptop workspace, iron/ironing board, WiFi (free)

Room (Resort Select)

  • 51 sq m
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Villa, 1 Bedroom

A hotel room with a bed, two bedside lamps, a ceiling fan, a wooden nightstand, a chair, and two framed pictures on the wall.

Villa, 1 Bedroom

  • Sleeps 4
  • Free WiFi

View all photos for Studio (Villa)

Paper towels

Studio (Villa)

9.2 out of 10
Wonderful
(51 reviews)
  • 29 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Deluxe Villa, 1 Bedroom (King)

A living room with a brown leather sofa, two side tables with lamps, a flat-screen TV mounted on a stone fireplace, and a framed painting on the wall.

Deluxe Villa, 1 Bedroom (King)

8.6 out of 10
Excellent
(28 reviews)
  • 72 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

About the neighborhood

Gatlinburg is home to Westgate Smoky Mountain Resort & Water Park. Dolly Parton's Stampede Dinner Attraction and Titanic Museum are cultural highlights, and some of the area's popular attractions include Wild Bear Falls Indoor Water Park and Ripley's Aquarium of the Smokies. Check out an event or a game at The Ripken Experience - Pigeon Forge, and consider making time for Anakeesta, a top attraction not to be missed. Rafting offers a great chance to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and mountain biking nearby. Visit our Gatlinburg travel guide
View more Vacation Homes in Gatlinburg
Map
Gatlinburg, TN

What's nearby

  • An indoor water park with a glass ceiling, water slides, and a central tree.
    Wild Bear Falls Indoor Water Park
    2 min walk - 0.1 miles
  • Herbert Holt Park
    2 min drive - 1.1 miles
  • Ripley's Super Fun Zone
    2 min drive - 1.1 miles
  • Ripley's Davy Crockett Mini Golf
    2 min drive - 1.1 miles
  • Traffic Light #1
    2 min drive - 1.1 miles

Getting around

  • McGhee Tyson Airport (TYS)
    59 min drive

Restaurants

  • Southern Comfort - Westgate Resort
    2 min walk
  • Tennessee Cider Company
    5 min drive
  • Pancake Pantry
    5 min drive
  • Ole Red
    4 min drive
  • Jason Aldean’s Kitchen & Rooftop Bar
    5 min drive

Similar properties

Water park
Wilderness at the Smokies - Stone Hill Lodge
Sevierville
  • Pool
  • Kids pool
  • Waterslide
  • Parking included
8.6 out of 10, Excellent, 2,953 reviews
Wilderness at the Smokies - Stone Hill Lodge
Compare similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Cooked-to-order breakfast available for a fee 8:00 AM to 11:00 AM on weekdays and 9:00 AM to 11:00 AM on weekends; USD 10 to 50 per person
  • 3 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Mountain Top Pool Bar
  • Roaring Fork Snack Bar
  • Southern Comfort
  • The Market Place

Things to do

  • 2 hot tubs
  • 2 outdoor pools
  • Fitness classes
  • Full-service spa
  • Health club
  • Mini golf
  • Playground

Family friendly

  • 2 outdoor pools
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Tour and ticket assistance

Business services

  • Business center

Outdoors

  • Barbecue grill
  • Picnic area

Full-service spa

  • 2 treatment rooms
  • Deep-tissue massages
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking

More

  • 5 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with premium channels

Food and drink

  • Paper towels

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Dryer
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 60 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 200 per stay
  • Resort fee: USD 33.81 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • In-room safe
  • Phone calls
  • Pool access
  • Self parking

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10 to 50 per person
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • A facilities fee includes use of: water park

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests traveling with a service animal must contact the property prior to arrival.
This property accepts dogs only. The following breeds are not permitted: Great Dane, Sharpei, Pit Bull, Rottweiler, German Shepherd, Husky, Alaskan Malamute, Doberman Pinscher, Chow Chow and Presa Canario; other dog breeds at discretion of property management. A dog must not exceed 60 pounds (27 kilograms), or in the case of 2 dogs, must not exceed 60 pounds combined; dogs must be maximum 36 inches (91 centimeters) long, and maximum 36 inches tall. Pets left unattended in guestrooms must be kept in a pet carrier or crate. Dogs must be leashed at all times when outside the guestroom. Dogs are not allowed in public areas, including restaurants, spa/salon, pool areas, showrooms, convention spaces, casino, and/or common retail spaces.

We should mention

Pool access available from 9:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Westgate Smoky Mountain Resort & Water Park have a pool?

Yes, this property has 2 outdoor pools. Pool access is from 9:00 AM–9:00 PM.

Is Westgate Smoky Mountain Resort & Water Park pet-friendly?

Yes, this property allows dogs (limit 2 total) with a maximum weight of up to 60 lbs per pet. There's a fee of USD 150 per accommodation, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

What time is check-in at Westgate Smoky Mountain Resort & Water Park?

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM. Late check-in is available during limited hours.

What time is check-out at Westgate Smoky Mountain Resort & Water Park?

Check-out is at 10:00 AM. Late check-out is available for a fee (subject to availability).

Where is Westgate Smoky Mountain Resort & Water Park located?

Situated in Gatlinburg, this spa hotel is steps from Wild Bear Falls Indoor Water Park, and within 3 mi (5 km) of Gatlinburg Scenic Overlook and Hillbilly Golf. Ripley's Aquarium of the Smokies and Great Smoky Mountains National Park are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Westgate Smoky Mountain Resort & Water Park Reviews

8.4

Very Good

9.0

Cleanliness

8.2

Location

8.6

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 743 out of 1275 reviews
Rating 8 - Good. 222 out of 1275 reviews
Rating 6 - Okay. 150 out of 1275 reviews
Rating 4 - Poor. 82 out of 1275 reviews
Rating 2 - Terrible. 78 out of 1275 reviews

Reviews

Verified

10/10 Excellent

Paul

Liked: Cleanliness, check-in, communication, listing accuracy
Very well decorated Real wood doors and trim Great view of the mountains
Stayed 2 nights in Jul 2026
Verified

10/10 Excellent

Ivy

Liked: Cleanliness, check-in, communication, listing accuracy
The staff were very helpful and friendly. The pool was great, and we enjoyed the mini golf and arcade. We especially loved the singing at the pool and seeing the bears climbing the trees —what a fun experience! We had a wonderful stay and would definitely consider staying here again.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Anjala

Liked: Cleanliness, check-in, communication, listing accuracy
The rooms are beautiful, clean, has all the conveniences of home. We loved it!! The views are absolutely incredible. And seeing the Mama bear and her 3 little cubs in their natural habitat was indescribable. The staff were Amazing and there's plenty to do just on site. Highly recommend this place!!
Stayed 3 nights in Jul 2026
Verified

6/10 Okay

Andres

Liked: Cleanliness, check-in, communication
Disliked: Listing accuracy
When having this listing on Expedia, it should clearly say that waterpark is not included with the resort. It’s very misleading. So you make reservations because you want to take your kids to a waterpark and turn around and have to spend additional money for waterpark tickets.
Stayed 2 nights in Jul 2026
Verified

10/10 Excellent

Melissa

Liked: Cleanliness, check-in, communication
Kids and adults had a great time celebrating the 4th of July I think it should be mentioned clearly in the ad that the indoor water park is not included in the stay. We did end up paying the extra and didn’t really feel it was worth it. Maybe in the winter it would be tho.
Stayed 3 nights in Jul 2026
Verified

2/10 Terrible

Raj

Disliked: Cleanliness, communication, listing accuracy
Very poor breakfast
Stayed 3 nights in Jun 2026
Verified

10/10 Excellent

Carol

Liked: Cleanliness, check-in, communication, listing accuracy
We have a wonderful time!!!
Stayed 4 nights in Jun 2026
Verified

4/10 Poor

Carmen

Disliked: Cleanliness, communication
La habitación era muy vieja, necesitaba remodelación. La limpieza deja mucho q desear
Stayed 7 nights in Jun 2026
Verified

6/10 Okay

Yocharlsae

Liked: Cleanliness, check-in, communication
Before booking check and see what all is included. We were under impression waterpark included, it was not! They are not flexible in any way, the staff half wonderful, the other half rude and useless. The room was excellent. No communication or signage on main road to direct you to entrance. The waterpark closes at 7 pm not 11. They gave us no information about anything on property!
Stayed 2 nights in Jun 2026
Verified

8/10 Good

Patricia Joy

Liked: Cleanliness, check-in, communication, listing accuracy
A very nice stay, great location and views.
Stayed 6 nights in Jun 2026
Verified

10/10 Excellent

Ayeh

Liked: Cleanliness, check-in, communication, listing accuracy
Clean room
Stayed 4 nights in Jun 2026
Verified

10/10 Excellent

grabiela

Liked: Cleanliness, check-in, communication, listing accuracy
Family- friendly
Stayed 3 nights in Jun 2026
Verified

6/10 Okay

Jasmin

Liked: Cleanliness, check-in
If the Waterpark was included and not charge extra it would be a great place to stay in every family vacation.
Stayed 4 nights in Jun 2026
Verified

10/10 Excellent

Rene

Liked: Cleanliness, check-in, communication, listing accuracy
Beautiful place and friendly staff
Stayed 4 nights in Jun 2026
Verified

4/10 Poor

Arnaldo

Disliked: Communication
Una estancia muy mala desde el principio hasta el final empezando que cuando llegue la habitación no tenía climatización y desde las 5 de la tarde hasta las 11 de la noche estuve en ese disgusto además estaba lloviendo y por razones del hotel el parque de agua bajo techo estaba en reparación en fin no pude disfrutar nada de nada lo planiado
Stayed 3 nights in May 2026
Verified

10/10 Excellent

Rosa

Liked: Cleanliness, check-in, communication, listing accuracy
I don't said nothing about only is very nice place ,comfortable ,clean ,friendly people
Stayed 3 nights in May 2026
Verified

10/10 Excellent

jeff

Liked: Cleanliness, check-in, communication, listing accuracy
Very good place for the family
Stayed 2 nights in May 2026
Verified

8/10 Good

Naimy

Liked: Cleanliness, check-in, communication, listing accuracy
Me gustó mucho la habitación y toda la decoración. No me gustó que las atracciones hay q pagarlas por un costo extra
Stayed 2 nights in May 2026
Verified

10/10 Excellent

SULEIDY

Liked: Cleanliness, check-in, communication, listing accuracy
Me encantó este hotel
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Chenier

Liked: Cleanliness, check-in, communication, listing accuracy
Lo mejor de lo mejor no dudes en pagarlo vale cada dólar gastado
Stayed 1 night in May 2026
Verified

10/10 Excellent

Casey

Liked: Cleanliness, check-in, communication, listing accuracy
It was amazing
Stayed 3 nights in May 2026
Verified

8/10 Good

Brittny

Liked: Cleanliness, communication, listing accuracy
This was a nice place to stay for trip to the GSMNP with 2 children (age 5 and 9) The kitchenette was important for us to have for our longer trip and to reduce eating out. Room was decently clean and stocked with basic appliances and plenty of towels. Room was large and made it comfortable for our family of 4 to maneuver. Some negatives included not receiving any service in our room over the course of our 5 days, which was fine with the exception of the garbage, we managed the garbage ourselves. I also wish the appliances came with even basic instructions. The shower, the washer/dryer, the dishwasher, the stove.... it was difficult to determine if things were broken or if we weren't using them properly. Toaster was broken and oven has no temperature measurement, among other nuances. I didnt read all the fine details of the place and didnt know using the waterpark wasn't included in our stay (quite an added expense when we used the waterpark as our deciding factor to stay here). Also, didn't know this was a large time share resort and so much is wrapped up into attending seminars which are pushed. We refused to spend our time with this. But, the outdoor pool and mini golf options were included and our kids <10 had a great time with these simpler amenities. Also, appreciated they had life jackets on hand. Would we go here again? Maybe. I'd do more comparison with other places and ensure the booking was worth it. But, I'd book again if it made sense.
Stayed 5 nights in May 2026
Verified

10/10 Excellent

James

Liked: Cleanliness, check-in, communication, listing accuracy
Loved it all was wonderful
Stayed 2 nights in Mar 2026
Verified

6/10 Okay

Franklin

Liked: Cleanliness, check-in
Disliked: Listing accuracy
Indoor Waterpark closed all but 3-4 days out of our 2 week stay, they closed an outdoor pool leaving 1 small pool for all guests. They do not ask to change sheets or clean, leaving you to ask for clean sheets and towels
Stayed 13 nights in May 2026
Verified

10/10 Excellent

Danielle

Liked: Cleanliness, check-in, communication, listing accuracy
It was amazing!! The waterpark was closed but we didn’t really care the resort as so much fun!! We went to the pool a lot since it was still open so that helped. They also had some free things set up for us since the waterpark was closed so that was nice too. My kids and I give it a 10/10!! We will definitely be trying it again sometime soon 😁
Stayed 2 nights in May 2026