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Overview of Westgate Smoky Mountain Resort & Water Park

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2 outdoor pools
Water Park
Water Park
Iron/ironing board, free WiFi

Westgate Smoky Mountain Resort & Water Park

3.5 out of 5

3.9/5 Good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet Friendly
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

    Popular LocationRipley's Super Fun Zone3 min drive
    Popular LocationRipley's Aquarium of the Smokies5 min drive
    Popular LocationMountain Mall5 min drive
    AirportKnoxville, TN (TYS-McGhee Tyson)64 min drive

Choose dates to view prices

Book online or call:

1-800-675-4318
  • Villa, 4 Bedrooms

    Room amenities

    • Sleeps 16
    • 4 King Beds and 4 Queen Sofa Beds
    More details
  • Room (Resort Select)

    Room amenities

    • 546 sq ft
    • Sleeps 4
    • 1 King Bed
    More details
  • Villa, 3 Bedrooms

    Room amenities

    • Sleeps 12
    • 2 King Beds, 1 Double Bed and 3 Queen Sofa Beds
    More details
  • Villa (Westgate Resort Select)

    4.3/5 guest room rating

    Room amenities

    • 546 sq ft
    • Sleeps 4
    • 1 King Bed and 1 Double Sofa Bed
    More details
  • Villa, 2 Bedrooms

    4.1/5 guest room rating

    Room amenities

    • 1230 sq ft
    • Sleeps 8
    • 1 King Bed, 1 Queen Bed and 2 Double Sofa Beds
    More details
  • Villa, 5 Bedrooms

    Room amenities

    • Sleeps 19
    • 5 King Beds and 5 Queen Sofa Beds
    More details
  • Deluxe Villa, 1 Bedroom (King)

    4.4/5 guest room rating

    Room amenities

    • 775 sq ft
    • Sleeps 4
    • 1 King Bed and 1 Double Sofa Bed
    More details
  • Deluxe Villa, 1 Bedroom (Full beds)

    4.3/5 guest room rating

    Room amenities

    • 839 sq ft
    • Mountain view
    • Sleeps 6
    • 2 Double Beds and 1 Double Sofa Bed
    More details
  • Studio (Villa)

    3.9/5 guest room rating

    Room amenities

    • 312 sq ft
    • Sleeps 4
    • 1 Queen Bed and 1 Double Sofa Bed
    More details
  • Villa, 1 Bedroom

    4.1/5 guest room rating

    Room amenities

    • 546 sq ft
    • Sleeps 4
    • 1 King Bed and 1 Double Sofa Bed
    More details

About this area

Gatlinburg

Westgate Smoky Mountain Resort & Spa is located in Gatlinburg. Ripley's Believe It Or Not Museum and Dolly Parton's Stampede Dinner Attraction are cultural highlights, and some of the area's popular attractions include Ripley's Aquarium of the Smokies and Gatlinburg SkyLift Park. Traveling with kids? Don't miss Dollywood and Gatlinburg Space Needle. Rafting offers a great chance to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and mountain biking nearby.
Popular Location

What's nearby

  • Ripley's Super Fun Zone - 3 min drive
  • Anakeesta - 5 min drive
  • Ripley's Aquarium of the Smokies - 5 min drive
  • Mountain Mall - 5 min drive
  • Earthquake the Ride - 6 min drive

Getting around

  • AirportMcGhee Tyson Airport (TYS) - 64 min drive

Restaurants

  • Southern Comfort – Family restaurant with a bar. Serves breakfast, brunch, lunch, and dinner daily. Kids' menu available.
  • The Roaring Fork – Serves lunch daily. Kids' menu available.
  • Mountain Top Pool Bar – Open daily.
  • The Market Place – Open daily.
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About this property

Westgate Smoky Mountain Resort & Water Park

Family-friendly hotel with 3 restaurants and 2 outdoor pools
A Prime Location in the Beautiful Great Smoky Mountains Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, offers guests all the comforts of a fully furnished home, all within minutes of Great Smoky Mountains National Park – the most-visited national park in the United States – as well as Dollywood theme park and bustling downtown Gatlinburg. With easy access to a multitude of outdoor recreational opportunities and a variety of onsite amenities, including an amazing indoor/outdoor water park, your dream vacation is waiting at Westgate Smoky Mountain Resort & Spa! General Policies Check-In Time : 4PM Check-Out Time : 10AM Minimum Check-in Age is 21 Years Old All rooms are non-smoking Pet friendly, Fee May Apply Resort Fee May Apply ($9.99 + Tax per night) Free Parking WiFi Available (Fees may apply)
Westgate Smoky Mountain Resort & Spa offers 250 accommodations, which are accessible via exterior corridors and feature hair dryers and irons/ironing boards. Flat-screen televisions are featured in guestrooms. This Gatlinburg hotel provides complimentary wireless Internet access. Housekeeping is provided once per stay.
2 outdoor swimming pools and 4 spa tubs are on site. Other recreational amenities include a water park (surcharge) and a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Serenity Spa has 2 treatment rooms. Services include deep-tissue massages, hot stone massages, and Swedish massages.

The spa is open daily.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • RV/bus/truck parking on site
  • Onsite parking is wheelchair accessible

Food and drink

  • Buffet breakfast available for a fee 8:00 AM–11:00 AM on weekdays and 9:00 AM–11:00 AM on weekends: USD 11 for adults and USD 11 for children
  • 3 restaurants
  • 1 bar

Things to do

  • 2 outdoor pools
  • 4 spa tubs
  • Aerobics classes
  • Full-service spa
  • Health club
  • Mini golf
  • Playground
  • Water park access (surcharge)

Family friendly

  • 2 outdoor pools
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Elevator
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Housekeeping (once per stay)
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English

Business services

  • Business center

Outdoors

  • Picnic area

Spa

  • 2 treatment rooms
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - Swedish
  • Massage/treatment rooms
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking

More

  • Smoke-free property

Room amenities

Bathroom

  • 3 bathrooms
  • Free toiletries
  • Hair dryer
  • Towels

Entertainment

  • Flat-screen TV
  • Premium channels

Food and drink

  • Paper towels

More

  • Access via exterior corridors
  • Connecting rooms available
  • Dryer
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in from 4:00 PM - midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
You will receive an email from the host with check-in and check-out instructions; you will also receive an email from Vrbo with a link to a Vrbo account which will enable you to manage your booking
For more details, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from January 25 to February 5:
  • Water park

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per stay
Dogs and cats only
2 per room
Pets cannot be left unattended

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 200 per accomodation, per stay
  • Resort fee: USD 9.99 per accommodation, per night
The resort fee includes:
  • Pool access
  • Fitness center access
  • Internet access
  • Phone calls
  • In-room safe
  • Self parking
  • Parking
  • Additional inclusions

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 11 for adults and USD 11 for children (approximately)
  • Pet fee: USD 150 per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests traveling with a service animal must contact the property prior to arrival.
This property accepts dogs only. The following breeds are not permitted: Great Dane, Sharpei, Pit Bull, Rottweiler, German Shepherd, Husky, Alaskan Malamute, Doberman Pinscher, Chow Chow and Presa Canario; other dog breeds at discretion of property management. A dog must not exceed 60 pounds (27 kilograms), or in the case of 2 dogs, must not exceed 60 pounds combined; dogs must be maximum 36 inches (91 centimeters) long, and maximum 36 inches tall. Pets left unattended in guestrooms must be kept in a pet carrier or crate. Dogs must be leashed at all times when outside the guestroom. Dogs are not allowed in public areas, including restaurants, spa/salon, pool areas, showrooms, convention spaces, casino, and/or common retail spaces.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Smoky Mountain Resort Westgate
Smoky Mountain Westgate
Smoky Mountain Westgate Resort
Westgate Mountain Resort
Westgate Mountain Resort Lodge Smoky
Westgate Resort Smoky Mountain
Westgate Smoky
Westgate Smoky Mountain
Westgate Smoky Mountain Resort
Westgate Smoky Resort
Gatlinburg Westgate
Westgate Resort Gatlinburg
Westgate Resort Tennessee
Westgate Smokey Mountain Resort
Westgate Smoky Mountain Gatlinburg
Westgate Smoky Mountain Hotel Gatlinburg
Westgate Tennessee
Westgate Smoky Mountain Resort Gatlinburg
Westgate Smoky Mountain Resort Spa
Westgate Smoky Mountain Gatlinburg
Westgate Resort Gatlinburg
Westgate Smokey Mountain Resort
Westgate Smoky Mountain Resort
Westgate Resort Tennessee
Westgate Tennessee
Gatlinburg Westgate
Westgate Smoky Mountain & Spa
Westgate Smoky Mountain Resort Spa
Westgate Smoky Mountain Resort & Spa Hotel
Westgate Smoky Mountain Resort & Spa Gatlinburg
Westgate Smoky Mountain Resort & Spa Hotel Gatlinburg

Frequently asked questions

Does Westgate Smoky Mountain Resort & Spa have a pool?
Yes, this property has 2 outdoor pools.
Is Westgate Smoky Mountain Resort & Spa pet-friendly?
Yes, this property allows dogs (limit 2 per room). There's a fee of USD 150 per stay. Service animals are exempt from fees.
What time is check-in at Westgate Smoky Mountain Resort & Spa?
Check-in is from 4:00 PM - midnight. Late check-in is available during limited hours.
What time is check-out at Westgate Smoky Mountain Resort & Spa?
Check-out is at 10:00 AM.
Where is Westgate Smoky Mountain Resort & Spa located?
This family-friendly Gatlinburg hotel is within 2 mi (3 km) of Herbert Holt Park and Cooter's Place. Anakeesta and Ripley's Marvelous Mirror Maze are also within 3 mi (5 km).
3.9
Good
Rating 5 - Excellent. 420 out of 994 reviews
5 - Excellent 42%
Rating 4 - Good. 250 out of 994 reviews
4 - Good 25%
Rating 3 - Okay. 160 out of 994 reviews
3 - Okay 16%
Rating 2 - Poor. 92 out of 994 reviews
2 - Poor 9%
Rating 1 - Terrible. 72 out of 994 reviews
1 - Terrible 7%

4.3/5

Cleanliness

4.0/5

Staff & service

4.2/5

Amenities

4.1/5

Property conditions & facilities

3/5 Okay

Traveled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Room was excellent! Were some issues with neighbors and noise.
Stayed 4 nights in Jan 2021

5/5 Excellent

Traveled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful property! Loved all of it. Restaurant didn't take reservations though so we were unable to eat there.
Stayed 3 nights in Jan 2021

5/5 Excellent

Traveled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great my family love it we will definitely plan
Stayed 3 nights in Jan 2021

2/5 Poor

Traveled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the property and our stay. The only complaint is the looong check in process. Seemed to be a lot of standing around and a lot of internal calls being made. That seemed to be consistent for all guests. Not sure what that was all about.
Stayed 2 nights in Jan 2021

5/5 Excellent

Business traveler, Traveled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, location, atmosphere! Exceeded my expectations!
Stayed 3 nights in Jan 2021