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SureStay Plus Hotel by Best Western Gatlinburg

2.5 star property
Travelers can start their day with a delicious breakfast before relaxing by the seasonal outdoor pool or exploring the nearby Gatlinburg Space Needle and SkyPark.

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Photo gallery for SureStay Plus Hotel by Best Western Gatlinburg

Suite, 2 Queen Beds, Balcony, River View (with Sofabed) | Desk, laptop workspace, blackout drapes, iron/ironing board - SureStay Plus Hotel by Best Western Gatlinburg (Gatlinburg)
Suite, 2 Queen Beds, Balcony, River View (with Sofabed) | Desk, laptop workspace, blackout drapes, iron/ironing board - SureStay Plus Hotel by Best Western Gatlinburg (Gatlinburg)
Lobby - SureStay Plus Hotel by Best Western Gatlinburg (Gatlinburg)
Lobby - SureStay Plus Hotel by Best Western Gatlinburg (Gatlinburg)
Front of property - SureStay Plus Hotel by Best Western Gatlinburg (Gatlinburg)
SureStay Plus Hotel by Best Western Gatlinburg offers convenience and comfort. Guests enjoy free continental breakfast, business center access, and complimentary coffee and tea in the lobby. The attentive staff consistently earns praise for their helpful service.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Business services

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for 1 King Bed, Non-Smoking, River View

Desk, laptop workspace, blackout drapes, iron/ironing board

1 King Bed, Non-Smoking, River View

  • Sleeps 2
  • Free WiFi

View all photos for 2 Queen Beds, Non-Smoking, River View

Desk, laptop workspace, blackout drapes, iron/ironing board

2 Queen Beds, Non-Smoking, River View

  • Sleeps 4
  • Free WiFi

View all photos for Accessible - 1 King

Desk, laptop workspace, blackout drapes, iron/ironing board

Accessible - 1 King

  • Sleeps 2
  • Free WiFi

View all photos for Accessible - Suite King Bed

Desk, laptop workspace, blackout drapes, iron/ironing board

Accessible - Suite King Bed

  • Sleeps 2
  • Free WiFi

View all photos for Suite-1 King Bed, Balcony, Non-Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite-1 King Bed, Balcony, Non-Smoking

  • Sleeps 2
  • Free WiFi

View all photos for Suite-2 Queen Beds, Balcony, Non-Smoking

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite-2 Queen Beds, Balcony, Non-Smoking

  • Sleeps 4
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Balcony, River View

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Balcony, River View

  • Sleeps 2
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Balcony, River View

Standard Room, 2 Queen Beds, Balcony, River View | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Balcony, River View

8.6 out of 10
Excellent
(101 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

Suite, 2 Queen Beds, Balcony, River View (with Sofabed) | Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 2 Queen Beds, Balcony, River View (with Sofabed)

7.8 out of 10
Good
(51 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible, Balcony

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Balcony

8.0 out of 10
Very good
(8 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed, Accessible, Balcony (with Sofabed)

8.0 out of 10
Very good
(8 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Balcony, River View

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Balcony, River View

7.2 out of 10
Good
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed, Balcony, River View (with Sofabed)

Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed, Balcony, River View (with Sofabed)

8.6 out of 10
Excellent
(45 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible, Balcony

Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Balcony

  • Sleeps 2
  • Free WiFi

About the neighborhood

Located in Downtown Gatlinburg, a neighborhood in Gatlinburg, SureStay Plus Hotel by Best Western Gatlinburg is in the mountains and on a river. Island at Pigeon Forge and Tanger Outlets are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Gatlinburg Space Needle and Gatlinburg SkyPark. Ripley's Aquarium of the Smokies and Ober Mountain are not to be missed. Spend some time exploring the area's activities, including skiing. Visit our Gatlinburg travel guide
Map
218 Ski Mountain Road, Gatlinburg, TN, 37738

What's nearby

  • Gatlinburg_ConventionCenter_6127398)02
    Gatlinburg Convention Center
    11 min walk - 0.6 miles
  • Gatlinburg Space Needle
    Gatlinburg Space Needle
    12 min walk - 0.7 miles
  • Gatlinburg SkyPark
    Gatlinburg SkyPark
    12 min walk - 0.7 miles
  • Ripley's Aquarium of the Smokies
    Ripley's Aquarium of the Smokies
    19 min walk - 1.1 miles
  • Ober Gatlinburg Aerial Tramway
    4 min walk - 0.3 miles

Getting around

  • McGhee Tyson Airport (TYS)
    68 min drive

Restaurants

  • Ole Smoky Distillery
    11 min walk
  • Sugarlands Distilling Co.
    11 min walk
  • Puckers Sports Bar
    12 min walk
  • Loco Burro Fresh Mex Cantina
    13 min walk
  • Smith & Son Corner Kitchen
    12 min walk

About this property

SureStay Plus Hotel by Best Western Gatlinburg

Hotel near Gatlinburg Space Needle
Located close to Gatlinburg SkyPark and Ripley's Aquarium of the Smokies, SureStay Plus Hotel by Best Western Gatlinburg provides a free breakfast buffet and a business center. Guests can connect to free in-room WiFi.
You'll also find perks like:
  • A seasonal outdoor pool along with sun loungers
  • Free self parking
  • A vending machine, a 24-hour front desk, and a TV in the lobby
  • An elevator and coffee/tea in the lobby
  • Guest reviews say great things about the breakfast, helpful staff, and location
Room features
All 52 rooms include comforts such as laptop-friendly workspaces and air conditioning, in addition to perks like free WiFi and desk chairs. Guest reviews highly rate the clean, spacious rooms at the property.
More conveniences in all rooms include:
  • Bathrooms with shower/tub combinations and hair dryers
  • 44-inch LED TVs with cable channels
  • Balconies, mini fridges, and microwaves

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • Mini-fridge
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Housekeeping (on request)

Business services

  • Business center

Outdoors

  • In a national park
  • In the mountains
  • On a river
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Lever door handles
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 7 floors
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 44-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 3 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The seasonal pool will be open from May to September
Pool access available from 8:00 AM to 10:00 PM
Children under 12 years old are not allowed in the swimming pool without adult supervision

Frequently asked questions

Does SureStay Plus Hotel by Best Western Gatlinburg have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 8:00 AM–10:00 PM.

Is SureStay Plus Hotel by Best Western Gatlinburg pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at SureStay Plus Hotel by Best Western Gatlinburg?

Check-in begins at 3 PM. Late check-in is available during limited hours.

What time is check-out at SureStay Plus Hotel by Best Western Gatlinburg?

Check-out is at 11 AM.

Where is SureStay Plus Hotel by Best Western Gatlinburg located?

Located in Downtown Gatlinburg, this hotel is within a 15-minute walk of Gatlinburg Space Needle and Gatlinburg SkyPark. Ripley's Aquarium of the Smokies and Ober Mountain are also within 3 mi (5 km).

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Reviews

SureStay Plus Hotel by Best Western Gatlinburg Reviews

8.4

Very Good

8.2

Cleanliness

7.8

Amenities

8.6

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 586 out of 1131 reviews
Rating 8 - Good. 287 out of 1131 reviews
Rating 6 - Okay. 133 out of 1131 reviews
Rating 4 - Poor. 58 out of 1131 reviews
Rating 2 - Terrible. 67 out of 1131 reviews

Reviews

Verified

8/10 Good

Deja

Liked: Staff & service
Room was clean, great area to stay and you can walk to a lot of places within the area. Parking was good, inside of the room was nice & looks more up to date.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with the everything. The room was remodeled and very comfortable. Location and balcony was very nice. The value was great. Surprised how nice it was for the price. Would stay there again and again.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Bethany

Liked: Cleanliness
Stay for a whole week and everything was good.
Stayed 7 nights in Mar 2026
Verified

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities
All around great place and location.
Stayed 1 night in Jan 2026
Verified

8/10 Good

Renita

Liked: Cleanliness, staff & service
Disliked: Amenities
Hotel was older, room could use some upgrades but was clean and in decent condition. Great location, walkable to every thing, very friendly staff! Great room prices for off season, would come back!
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Tatyana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great!
Stayed 1 night in Nov 2025
Verified

8/10 Good

Samuel

Liked: Cleanliness, amenities, property conditions & facilities
The stay was great with the clean rooms, the staff, and the amenities being great would come back.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities
Front desk was so nice! Breakfast was decent. Parking was convenient, and nice location.
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Luis

Liked: Cleanliness, staff & service
Safe place, clean bedrooms, very good breakfast
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Skyler

Liked: Amenities
Great stay, great views. And very reasonably priced
Stayed 2 nights in Dec 2025
Verified

8/10 Good

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we first pulled into the parking lot, the building looked older than in the pictures but don’t judge a book by its cover. The gentleman at the front desk was very nice and informative. The room was updated, clean, quiet and had a balcony overlooking a stream which was beautiful and extremely peaceful. The hotel was off the main road in Downtown Gatlinburg but a short walk to all the restaurants, shops and attractions. Our stay was a memorable one, we would highly recommend this hotel and hope to be back in the future.
View from balcony
View from balcony
View from balcony
View from balcony
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Glendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good except the sink water drain, the staffing and their service was excellent
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Larry

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is in walking distance with everything in Gatlinburg. The breakfast was great, the rooms were clean and the staff could not have friendlier.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Kimberly

Liked: Cleanliness, amenities, property conditions & facilities
Staff was great. Room was perfect
Stayed 2 nights in Jan 2026
Verified

4/10 Poor

Gabrielle

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
We have stayed here before probably five years ago and it was clean, the room was nice, and we were very pleased. However, this time the room smelled like stale cigarettes, cobwebs everywhere, the duvets that cover the blankets were either stained or still dirty, and the desk was sticky. Other than the room not being cleanly, the receptionist person was very nice and breakfast was wonderful.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Darran

Liked: Cleanliness, property conditions & facilities
Room was awesome staff is always friendly been twice
Shot from the patio
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

Nickey

Liked: Cleanliness, amenities, property conditions & facilities
Room was prefect staff was very helpful
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Matthew

Liked: Staff & service
Disliked: Property conditions & facilities
avg breakfast, avg bed, avg shower pressure, filthy dirty couch, huge rooms, excellent location and nice view from balcony
Stayed 3 nights in Dec 2025
Verified

6/10 Okay

Diana

Liked: Cleanliness
Room was clean. Breakfast was a continental breakfast with the addition of scrambled eggs and bacon or sausage (eggs and meat were cold). Do not do reserve now pay later with the plan of paying at the hotel. They charged the room to the card on file before i even arrived so i did not have the opportunity to charge it to the card i wanted to use.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Joey

Liked: Cleanliness, amenities, property conditions & facilities
Staff was great! Room very clean & spacious.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Antony

Liked: Cleanliness, staff & service, amenities
Excellent hotel, location is a short walk to shops but it’s at the quiet end of town. Room was large and clean and the breakfast was good All round a great hotel
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, amenities
The hotel staff was amazing, very helpful, nice, & made my stay here even better.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Edward

Liked: Cleanliness, amenities
Room was clean. Beds very comfortable.
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Flor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent room
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities
Room was clean, bed was comfortable. Breakfast was amazing
Stayed 2 nights in Nov 2025