See all properties

River Terrace Resort & Convention Center

3.5 star property
Travelers stay connected with complimentary WiFi throughout this riverside retreat, perfect for mixing productivity with mountain views and relaxation

Choose dates to view prices

Photo gallery for River Terrace Resort & Convention Center

Lobby sitting area - River Terrace Resort & Convention Center (Gatlinburg)
Signature Room - 2 Queen Beds River View | In-room safe, iron/ironing board, free WiFi, bed sheets - River Terrace Resort & Convention Center (Gatlinburg)
Exterior - River Terrace Resort & Convention Center (Gatlinburg)
Reception - River Terrace Resort & Convention Center (Gatlinburg)
Signature Loft, 1 King Bed with Sofa bed, River View | Living area | Flat-screen TV - River Terrace Resort & Convention Center (Gatlinburg)
River Terrace Resort & Convention Center is steps from Anakeesta and SkyPark. Guests enjoy the laundry facilities, business center, and outdoor pool. Its location makes exploring Ripley's Aquarium easy, and visitors praise the helpful staff.

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed

8.0 out of 10
Very good
(47 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds

7.6 out of 10
Good
(46 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Signature Loft, 1 King Bed with Sofa bed, River View

Balcony view

Signature Loft, 1 King Bed with Sofa bed, River View

7.0 out of 10
Good
(7 reviews)
  • River view
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Signature Room, 1 King Bed, River View

Balcony view

Signature Room, 1 King Bed, River View

8.8 out of 10
Excellent
(15 reviews)
  • River view
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Signature Room - 1 King Bed

Signature Room - 1 King Bed | Balcony

Signature Room - 1 King Bed

  • 18 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Signature Room - 2 Queen Beds River View

Signature Room - 2 Queen Beds River View | Balcony view

Signature Room - 2 Queen Beds River View

8.0 out of 10
Very good
(7 reviews)
  • River view
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Signature Room - 2 Queen Beds

Signature Room - 2 Queen Beds | In-room safe, iron/ironing board, free WiFi, bed sheets

Signature Room - 2 Queen Beds

7.4 out of 10
Good
(13 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Room, 2 Queen Beds, River View

Room, 2 Queen Beds, River View | Balcony view

Room, 2 Queen Beds, River View

8.6 out of 10
Excellent
(24 reviews)
  • River view
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

About the neighborhood

Downtown Gatlinburg, a neighborhood in Gatlinburg, is home to River Terrace Resort & Convention Center. The area's natural beauty can be seen at Great Smoky Mountains National Park and Little Pigeon River, while Ripley's Aquarium of the Smokies and Anakeesta are popular area attractions. Gatlinburg SkyPark and Wild Bear Falls Indoor Water Park are not to be missed. Break out the clubs and hit the links with a golf course nearby, or seek out an adventure with mountain biking. Visit our Gatlinburg travel guide
View more Resorts in Gatlinburg
Map
240 River Road, Gatlinburg, TN, 37738

What's nearby

  • Gatlinburg SkyPark
    Gatlinburg SkyPark
    4 min walk - 0.3 miles
  • Ripley's Aquarium of the Smokies
    Ripley's Aquarium of the Smokies
    5 min walk - 0.3 miles
  • Gatlinburg Space Needle
    Gatlinburg Space Needle
    6 min walk - 0.4 miles
  • Tree Bridge
    Anakeesta
    6 min walk - 0.4 miles
  • Gatlinburg_ConventionCenter_6127398)02
    Gatlinburg Convention Center
    8 min walk - 0.4 miles

Getting around

  • McGhee Tyson Airport (TYS)
    69 min drive

Restaurants

  • Sugarlands Distilling Co.
    6 min walk
  • Puckers Sports Bar
    6 min walk
  • Loco Burro Fresh Mex Cantina
    5 min walk
  • Tennessee Cider Company
    4 min walk
  • Pancake Pantry
    5 min walk

Similar properties

Indoor pool, outdoor pool
The Wander Hotel, a Ramada by Wyndham
Downtown Gatlinburg
  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
7.8 out of 10, Good, 1,219 reviews
The Wander Hotel, a Ramada by Wyndham
Compare similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM to 10:00 AM

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Tour and ticket assistance

Business services

  • Business center
  • Conference center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 7 buildings
  • Banquet hall
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Hydromassage showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 60 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 200 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests traveling with a service animal must contact the property prior to arrival.
This property accepts dogs only. The following breeds are not permitted: Great Dane, Sharpei, Pit Bull, Rottweiler, German Shepherd, Husky, Alaskan Malamute, Doberman Pinscher, Chow Chow and Presa Canario; other dog breeds at discretion of property management. A dog must not exceed 60 pounds (27 kilograms), or in the case of 2 dogs, must not exceed 60 pounds combined; dogs must be maximum 36 inches (91 centimeters) long, and maximum 36 inches tall. Pets left unattended in guestrooms must be kept in a pet carrier or crate. Dogs must be leashed at all times when outside the guestroom. Dogs are not allowed in public areas, including restaurants, spa/salon, pool areas, showrooms, convention spaces, casino, and/or common retail spaces.

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does River Terrace Resort & Convention Center have a pool?

Yes, this property has an outdoor pool.

Is River Terrace Resort & Convention Center pet-friendly?

Yes, River Terrace Resort & Convention Center allows dogs (limit 2 total) with a maximum weight of up to 60 lbs per pet. There's a fee of USD 150 per accommodation, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is free at this property.

What time is check-in at River Terrace Resort & Convention Center?

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM. Late check-in is available during limited hours.

What time is check-out at River Terrace Resort & Convention Center?

Check-out is at 10:00 AM. Late check-out is available for a fee (subject to availability).

Where is River Terrace Resort & Convention Center located?

Located in Downtown Gatlinburg, this resort is within a 5-minute walk of Traffic Light #6 and Ripley's Aquarium of the Smokies. Anakeesta and Gatlinburg SkyPark are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

River Terrace Resort & Convention Center Reviews

7.6

Good

7.8

Cleanliness

7.0

Amenities

8.6

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 413 out of 1016 reviews
Rating 8 - Good. 247 out of 1016 reviews
Rating 6 - Okay. 165 out of 1016 reviews
Rating 4 - Poor. 109 out of 1016 reviews
Rating 2 - Terrible. 82 out of 1016 reviews

Reviews

Verified

8/10 Good

Kem

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and Walking distance to downtown and attractions
Stayed 3 nights in Jun 2026
Verified

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very welcoming and helpful.
Stayed 1 night in May 2026
Verified

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for a beautiful time! The room with the river balcony was so amazing! We will definitely be back! S&S
Stayed 1 night in Jun 2026
Verified

8/10 Good

jason

Liked: Cleanliness, staff & service, amenities
Overall I really enjoyed it but the rooms were most certainly old and run down. Nothing major, it was just in need of repairs and updating. Location was perfect, everything was walkable from the hotel
Stayed 3 nights in May 2026
Verified

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are very large. You could leave the patio door open to hear the water run and the night as you sleep very calming
Stayed 1 night in May 2026
Verified

8/10 Good

Glenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
River view from balcony. Room was not ready at 4:00 pm, but other than that it was great for one night.
Stayed 1 night in May 2026
Verified

8/10 Good

Estefanía

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Ubication was good but the hotel itself was a bit old, water leaking in the hallway, bathroom was noisy, room closed and another family staying there. Good thing, it was in front of the river we watched a beer!! So lucky!
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Doreen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly, helpful staff. We had a couple issues but they were solved immediately. I definitely will stay again
Stayed 4 nights in Apr 2026
Verified

8/10 Good

Tanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and good value for the money. Room was very spacious. The floor of the bathtub seemed to have water trapped under the surface so it was a bit wobbly and the decor is a bit dated but overall a great value for the price!
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Terry

Liked: Cleanliness, property conditions & facilities
Nice room perfect location
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Lovey Marshan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel location to be in Gatlinburg. Walking distance to the parkway, right next to Ripley's aquarium. The staff were super friendly and very helpful. Our room was big, clean, and the beds were very comfortable. The pillows and comforters were clean and smells great. We had a wonderful stay and would definitely plan on staying here again on our next visit.
Stayed 3 nights in Apr 2026
Verified

6/10 Okay

Michael

Liked: Staff & service, amenities
Great spot in downtown Gatlinburg! Staff was fantastic very helpful. The room that we got was definitely not the nicest but it’s Gatlinburg! It’s a part of the experience! Definitely would recommend
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Maritza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Hannah

Liked: Cleanliness, amenities, property conditions & facilities
Room was comfortable, staff was very friendly, and the location was great.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Luis

Liked: Cleanliness, amenities, property conditions & facilities
Great location , walking distance to all the attractions
Stayed 4 nights in Dec 2025
Verified

8/10 Good

Bernice

The location is great! The room was nice and staff was friendly! We enjoyed our stay!
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Lauren

Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms and very welcoming staff
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Elaine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We were able to park in front of our room but the entire area was full of cigarette butts and was very dirty. The staff was very friendly. The room was pretty outdated.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Luis

Liked: Cleanliness, amenities, property conditions & facilities
Very nice , super clean and perfect location
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Jacquelyn

Liked: Cleanliness, staff & service, amenities
Friendly staff, awesome location, comfortable room!
Stayed 3 nights in Oct 2025
Verified

2/10 Terrible

Patty

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The check in lady Dani was great, the guy selling whatever that gives you the parking pass made me uncomfortable. The shower didn’t work. There was a good view and parking was free.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

ashley

Liked: Cleanliness, amenities, property conditions & facilities
Bed comfortable great customer services right in the heart of everything will definitely visit again
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great location to be able to walk to anything in Gatlinburg.
Stayed 4 nights in Nov 2025
Verified

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It is an older property that has been renovated. Great location. Staff was very helpful and friendly. We only had two complaints really. The walls are pretty thin and our neighbor didn’t like us laughing at 11:30pm so they banged on the connecting door. And the continental breakfast was really sad—what pastries they had were poor quality and there weren’t many options at all. We were there only one night and basically only were there to sleep but overall it was a good time. The kids enjoyed being by the river and the views and we got to see a bear.
Stayed 1 night in Apr 2026
Verified

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great, perfect location. Only disappointed was a filthy bath tub.
Stayed 3 nights in Jan 2026