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River Terrace Resort & Convention Center

Property class: 3.5

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Photo gallery for River Terrace Resort & Convention Center

A spacious lobby with a stone fireplace, leather sofas, and a television mounted on the wall. - River Terrace Resort & Convention Center (Gatlinburg)
A covered outdoor area with stone pillars and hanging plants, leading to a building entrance. - River Terrace Resort & Convention Center (Gatlinburg)
A multi-story hotel with balconies, a stone facade, and a bridge over a river. - River Terrace Resort & Convention Center (Gatlinburg)
A spacious lobby with a stone fireplace, wooden reception desk, and a balcony with a stone railing. - River Terrace Resort & Convention Center (Gatlinburg)
A hotel room with two beds, a wooden desk, a stone fireplace, and a television mounted on the wall. - River Terrace Resort & Convention Center (Gatlinburg)
A short walk from Ripley's Aquarium of the Smokies and Anakeesta, River Terrace Resort & Convention Center provides free to-go breakfast, laundry facilities, and a business center. Stay connected with free in-room WiFi.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Breakfast included
  • Free WiFi

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Standard Room, 1 King Bed

A neatly made bed with white bedding and a red throw blanket, wooden headboard, two bedside lamps, and a window with a view of buildings.

Standard Room, 1 King Bed

8.0 out of 10
Very good
(51 reviews)
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

A hotel room with two beds, a nightstand, wall art, and a window with curtains.

Standard Room, 2 Queen Beds

7.4 out of 10
Good
(52 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Loft, 1 King Bed with Sofa bed, River View

A balcony with a view of a river and hills.

Signature Loft, 1 King Bed with Sofa bed, River View

7.0 out of 10
Good
(7 reviews)
  • River view
  • 56 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Signature Room, 1 King Bed, River View

A balcony with a view of a river and hills.

Signature Room, 1 King Bed, River View

8.6 out of 10
Excellent
(16 reviews)
  • River view
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Room - 1 King Bed

A balcony with a view of a parking lot, a mountain, and residential buildings.

Signature Room - 1 King Bed

  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Room - 2 Queen Beds River View

A balcony with a wicker chair, overlooking a valley with houses and trees, under a clear sky.

Signature Room - 2 Queen Beds River View

8.0 out of 10
Very good
(8 reviews)
  • River view
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Room - 2 Queen Beds

A hotel room with two beds, a desk, a lamp, and a kitchenette.

Signature Room - 2 Queen Beds

7.6 out of 10
Good
(14 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, River View

A balcony with a view of a river, a bridge, and trees.

Room, 2 Queen Beds, River View

8.4 out of 10
Very good
(26 reviews)
  • River view
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

DOUBLE TWO QUEEN BEDS

  • Sleeps 4

DOUBLE DELUXE TWO QUEEN BEDS

  • Sleeps 4

DOUBLE GUEST ROOM

  • Sleeps 4

About the neighborhood

Downtown Gatlinburg, a neighborhood in Gatlinburg, is home to River Terrace Resort & Convention Center. The area's natural beauty can be seen at Great Smoky Mountains National Park and The Ripken Experience - Pigeon Forge, while Ripley's Aquarium of the Smokies and Anakeesta are popular area attractions. Gatlinburg SkyPark and Ober Mountain are not to be missed. Break out the clubs and hit the links with a golf course nearby, or seek out an adventure with mountain biking. Visit our Gatlinburg travel guide
View more Resorts in Gatlinburg
Map
240 River Road, Gatlinburg, TN, 37738

What's nearby

  • A town nestled in a valley with autumn-colored trees, surrounded by mountains.
    Gatlinburg SkyPark
    4 min walk - 0.3 miles
  • A river with rocks, a bridge, a building with American flags, and autumn trees.
    Ripley's Aquarium of the Smokies
    5 min walk - 0.3 miles
  • A park with a playground, a tall tower, and buildings in the background.
    Gatlinburg Space Needle
    6 min walk - 0.4 miles
  • A wooden suspension bridge in a forest.
    Anakeesta
    6 min walk - 0.4 miles
  • A building with a stone facade, a green entrance, and flags.
    Gatlinburg Convention Center
    8 min walk - 0.4 miles

Getting around

  • McGhee Tyson Airport (TYS)
    69 min drive

Restaurants

  • Sugarlands Distilling Co.
    6 min walk
  • Puckers Sports Bar
    6 min walk
  • Loco Burro Fresh Mex Cantina
    5 min walk
  • Tennessee Cider Company
    4 min walk
  • Subway
    4 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM to 10:00 AM

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Tour and ticket assistance

Business services

  • Business center
  • Conference center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 7 buildings
  • Banquet hall
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Hydromassage showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 60 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

American ExpressDiners ClubDiscoverMastercardVisa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 200 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests traveling with a service animal must contact the property prior to arrival.
This property accepts dogs only. The following breeds are not permitted: Great Dane, Sharpei, Pit Bull, Rottweiler, German Shepherd, Husky, Alaskan Malamute, Doberman Pinscher, Chow Chow and Presa Canario; other dog breeds at discretion of property management. A dog must not exceed 60 pounds (27 kilograms), or in the case of 2 dogs, must not exceed 60 pounds combined; dogs must be maximum 36 inches (91 centimeters) long, and maximum 36 inches tall. Pets left unattended in guestrooms must be kept in a pet carrier or crate. Dogs must be leashed at all times when outside the guestroom. Dogs are not allowed in public areas, including restaurants, spa/salon, pool areas, showrooms, convention spaces, casino, and/or common retail spaces.

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does River Terrace Resort & Convention Center have a pool?

Yes, this property has an outdoor pool.

Is River Terrace Resort & Convention Center pet-friendly?

Yes, River Terrace Resort & Convention Center allows dogs (limit 2 total) with a maximum weight of up to 60 lbs per pet. There's a fee of USD 150 per accommodation, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is free at this property.

What time is check-in at River Terrace Resort & Convention Center?

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM. Late check-in is available during limited hours.

What time is check-out at River Terrace Resort & Convention Center?

Check-out is at 10:00 AM. Late check-out is available for a fee (subject to availability).

Where is River Terrace Resort & Convention Center located?

Located in Downtown Gatlinburg, this resort is within a 5-minute walk of Mountain Mall and Ripley's Aquarium of the Smokies. Anakeesta and Gatlinburg SkyPark are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

River Terrace Resort & Convention Center Reviews

7.8

Good

8.0

Cleanliness

7.2

Amenities

8.8

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 416 out of 1006 reviews
Rating 8 - Good. 241 out of 1006 reviews
Rating 6 - Okay. 173 out of 1006 reviews
Rating 4 - Poor. 97 out of 1006 reviews
Rating 2 - Terrible. 79 out of 1006 reviews

Reviews

Verified review

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place to stay, room was on the creek and had a great view and Family enjoyed the pool. Very easy and quick walk to Gatlinburg.
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room close to everything
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Jenifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and we had a great view of Gatlinburg from our balcony. Only complaint I have is th
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed for one night. Friendly staff, property was clean, and the room was nice. So close to the aquarium and just a few minutes from most of the big attractions we came for.
Stayed 1 night in Aug 2026
Verified review

6/10 Okay

Charlie

Proximity to town
Stayed 2 nights in Aug 2026
Verified review

6/10 Okay

Jane

Liked: Staff & service
Disliked: Property conditions & facilities
Clean room. Great location. Need work on landscape and appearance
Stayed 2 nights in Aug 2026
Verified review

6/10 Okay

Summer

Liked: Cleanliness, amenities
Disliked: Staff & service
Room was clean. Keys stopped working 4 different times in 3 nights.
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Melody

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was professional, quick and informative. Room was clean, beds comfortable. View from room was cute, continental breakfast. Parking was sufficient considering we stayed during Jeep week. Close to many restaurants, shops and the aquarium. 10 or so minute walk to all amenities. Very pleased with the experience. Would book again.
Stayed 2 nights in Aug 2026
Verified review

8/10 Good

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel with super nice and friendly staff! We really enjoyed our stay overall. The only downside was the Wi-Fi—it was extremely weak and barely connected at all. We just wish they could provide a more reliable connection, especially for guests who need Wi-Fi for important matters. Other than that, we had a great experience!
Stayed 3 nights in Aug 2026
Verified review

8/10 Good

Cecil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is helpful and very pleasant. Buildings are older but fairly well maintained.
Stayed 3 nights in Jul 2026
Verified review

4/10 Poor

Rick

Liked: Cleanliness, staff & service, amenities
They do not have breakfast it is a grab and go food. But good views if you get the right room
Stayed 2 nights in Aug 2026
Verified review

8/10 Good

ANITA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good location, room was clean, staff were friendly and helpful, parked right at our room. will definately stay here again!!!!!
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Kem

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and Walking distance to downtown and attractions
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Madison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a lovely place to stay. The staff were amazing and super helpful. The room was dated but I think that added to its charm.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Brian

Liked: Cleanliness, staff & service, amenities
Room was clean but needs updating. Tub needed replacing sink also. Carpet old. Paint peeling. Location and price are great.
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

elisabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was warm and welcoming especially Candy and Taylor knowledgeable ladies will be back.
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Greg or Taneema

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel excellent location
Stayed 3 nights in Feb 2026
Verified review

6/10 Okay

shannon

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nice place to stay for the money and location. No ground keeping grass over grown and shrub need cutting. Rooms need to be updated. They was clean when checked in. No house keeping Thur our stay. Had to ask for towels and tissue.
Stayed 6 nights in Aug 2026
Verified review

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very welcoming and helpful.
Stayed 1 night in May 2026
Verified review

8/10 Good

Breeann

Liked: Cleanliness, staff & service, property conditions & facilities
The pool was closed and not many other things at hotel. However easy walking to everywhere in Gatlinburg! Location was perfect!
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here every time we come for a girls trip. Love the rooms and the views are great.
Stayed 4 nights in Apr 2026
Verified review

6/10 Okay

Steve

Liked: Cleanliness, staff & service
Clean room
Stayed 2 nights in Jun 2026
Verified review

6/10 Okay

Brian

Liked: Staff & service
Easy check in, friendly staff.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for a beautiful time! The room with the river balcony was so amazing! We will definitely be back! S&S
Stayed 1 night in Jun 2026
Verified review

6/10 Okay

Dion

Liked: Staff & service
Overall, it was three stars out of five. The room could've been cleaner; I tend to be very picky in this area. I could've pressed the issue, but our time spent in the room was very limited. The property is dated, could use some updating, but feasible. The staff were very courteous and there were no issues at all. The location is great because once parked, you can walk the entire downtown area without having to get out in traffic. If you're looking for a place just to lay your head and the rest of the time is spent on the move, not a bad place to stay.
Stayed 2 nights in Jul 2026