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Crossroads Inn & Suites

2.5 star property
Travelers start their mornings with a complimentary breakfast before heading to nearby Ripley's Aquarium of the Smokies or relaxing at the seasonal pool

Choose dates to view prices

Photo gallery for Crossroads Inn & Suites

Seasonal outdoor pool - Crossroads Inn & Suites (Gatlinburg)
Interior - Crossroads Inn & Suites (Gatlinburg)
Suite, 1 King Bed, Fireplace, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board - Crossroads Inn & Suites (Gatlinburg)
Room, 1 King Bed, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board - Crossroads Inn & Suites (Gatlinburg)
Dining - Crossroads Inn & Suites (Gatlinburg)
Located minutes from Anakeesta and SkyPark, Crossroads Inn & Suites offers a free self-serve breakfast and lobby fireplace. Enjoy a seasonal outdoor pool, children's pool, gym, and laundry facilities. Attentive staff enhance your stay, and free WiFi keeps you connected.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Laundry
  • Housekeeping

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(140 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed (Seasonal Fireplace)

Standard Room, 1 King Bed (Seasonal Fireplace) | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed (Seasonal Fireplace)

7.6 out of 10
Good
(14 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Jetted Tub

Room, 1 King Bed, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Jetted Tub

8.4 out of 10
Very good
(11 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Fireplace, Jetted Tub

Suite, 1 King Bed, Fireplace, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed, Fireplace, Jetted Tub

8.8 out of 10
Excellent
(21 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for LOFT room ,1 king bed with jetted tub

LOFT room ,1 king bed with jetted tub | Premium bedding, desk, blackout drapes, iron/ironing board

LOFT room ,1 king bed with jetted tub

8.2 out of 10
Very good
(18 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(37 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

7.2 out of 10
Good
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Fireplace

Standard Room, 2 Queen Beds, Fireplace | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Fireplace

7.8 out of 10
Good
(8 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible

Standard Room, 2 Queen Beds, Accessible | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Accessible

9.6 out of 10
Exceptional
(7 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms | Premium bedding, desk, blackout drapes, iron/ironing board

Apartment, 2 Bedrooms

8.0 out of 10
Very good
(6 reviews)
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 1 King Bed, Fireplace

Suite, 1 King Bed, Fireplace | Premium bedding, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed, Fireplace

8.6 out of 10
Excellent
(18 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Downtown Gatlinburg, a neighborhood in Gatlinburg, is home to Crossroads Inn & Suites. Dolly Parton's Stampede Dinner Attraction and Titanic Museum are cultural highlights, and some of the area's popular attractions include Ripley's Aquarium of the Smokies and Anakeesta. Gatlinburg SkyPark and Wild Bear Falls Indoor Water Park are not to be missed. Spend some time exploring the area's activities, including snowboarding and skiing. Guests love the hotel's location for the sightseeing. Visit our Gatlinburg travel guide
Map
Gatlinburg, TN

What's nearby

  • Ripley's Aquarium of the Smokies
    Ripley's Aquarium of the Smokies
    4 min walk - 0.3 miles
  • A log cabin in the woods. The Noah Bud Ogle Place was a homestead located in the Great Smoky Mountains Park near Gatlinburg, Tennessee., Shutterstock ID 175219004, Purchase Order: SP-1891 Wave 0, Clie
    Historic Ogle Log Cabin
    5 min walk - 0.3 miles
  • Tree Bridge
    Anakeesta
    5 min walk - 0.3 miles
  • Gatlinburg SkyPark
    Gatlinburg SkyPark
    12 min walk - 0.7 miles
  • Gatlinburg_ConventionCenter_6127398)02
    Gatlinburg Convention Center
    13 min walk - 0.7 miles

Getting around

  • McGhee Tyson Airport (TYS)
    67 min drive

Restaurants

  • Tennessee Cider Company
    7 min walk
  • Subway
    7 min walk
  • Ole Red
    3 min walk
  • Jason Aldean’s Kitchen & Rooftop Bar
    9 min walk
  • Pancake Pantry
    8 min walk

About this property

Crossroads Inn & Suites

Hotel near Ripley's Aquarium of the Smokies
Close to Anakeesta and Gatlinburg SkyPark, Crossroads Inn & Suites provides laundry facilities, a fireplace in the lobby, and more. Guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • A seasonal outdoor pool and a children's pool
  • Free self parking
  • Coffee/tea in the lobby, a TV in the lobby, and an elevator
  • A vending machine and a 24-hour front desk
  • Guest reviews speak highly of the breakfast, helpful staff, and location
Room features
All 78 rooms feature comforts such as premium bedding and air conditioning, in addition to perks like free WiFi. Guest reviews highly rate the clean rooms at the property.
More amenities include:
  • Shower/tub combinations, free toiletries, and hair dryers
  • 55-inch flat-screen TVs with premium channels
  • Refrigerators, microwaves, and coffee/tea makers

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking (max 1 space per unit)
  • Onsite parking includes off-street options

Food and drink

  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 4 floors
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for USD 10.0 per stay

Property payment types

Important information

Optional extras

  • Crib (infant bed) fee: USD 10.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from April to September
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Crossroads
Best Western Crossroads Gatlinburg
Best Western Crossroads Inn
Best Western Crossroads Inn Gatlinburg
Crossroads Inn Gatlinburg
Crossroads Gatlinburg
Best Western Crossroads Hotel Gatlinburg

Frequently asked questions

Does Crossroads Inn & Suites have a pool?

Yes, this property has a seasonal outdoor pool and a children's pool.

Is Crossroads Inn & Suites pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Crossroads Inn & Suites?

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM.

What time is check-out at Crossroads Inn & Suites?

Check-out is at 11 AM.

Where is Crossroads Inn & Suites located?

Located in Downtown Gatlinburg, this hotel is within a 10-minute walk of Traffic Light #3, Ripley's Aquarium of the Smokies, and Anakeesta. Gatlinburg SkyPark and Gatlinburg Convention Center are also within 15 minutes.

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Reviews

Crossroads Inn & Suites Reviews

8.6

Excellent

8.6

Cleanliness

8.0

Amenities

9.0

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 809 out of 1526 reviews
Rating 8 - Good. 422 out of 1526 reviews
Rating 6 - Okay. 176 out of 1526 reviews
Rating 4 - Poor. 63 out of 1526 reviews
Rating 2 - Terrible. 56 out of 1526 reviews

Reviews

Verified

10/10 Excellent

randy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location nice addition of chairs on the balcony
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Fredrenique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located on strip near everything
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was quickly to get another acceptable room since we got at the hotel early. Staff was very friendly and nice/neat rooms
Stayed 1 night in Mar 2026
Verified

8/10 Good

Jeff

Location and price are the reason we stay here. The rooms are decent and clean. Nothing too fancy just a hotel room. The last two times we stayed here, we decided to eat breakfast somewhere else.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Leslie

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location and friendly staff
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Barbette

Liked: Cleanliness, staff & service, amenities
Staff wonderful and breakfast was great!
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

Wendy

Liked: Cleanliness, amenities, property conditions & facilities
Loved the location & the breakfast was good!
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Dayna

Liked: Cleanliness, staff & service, amenities
Clean rooms, great place to walk to restaurants and shopping!
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Payton

Liked: Cleanliness, amenities, property conditions & facilities
Great Hotel with a great staff and great breakfast!
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, nice staff, excellent breakfast.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Teri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay here was very nice. The room was large and very clean. Front desk check in was easy and so was check out!! Would highly recommend place.
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Deana

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very friendly and helpful
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

WANDA

Liked: Cleanliness, staff & service, amenities
Clean room, great staff
Stayed 3 nights in Nov 2025
Verified

6/10 Okay

Cynthia

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
I always stayed in this hotel because the location was great, the people were extremely nice, and the breakfast was incredible. But this time i got there and the guy at the front desk was a bit rude and i found out the next morning that they have gotten rid of making any kind of breakfast. I will not be staying there again. I was very disappointed this time
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Tetiana

Liked: Cleanliness, amenities, property conditions & facilities
Clean, warm, nice room, great location
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Marlene

Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable, clean, modern room. Breakfast was great and more choices than expected.
Stayed 1 night in Nov 2025
Verified

8/10 Good

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
The staff was very nice and the room was clean.
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

Jair

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and peaceful. We enjoyed our 5 day stay with very nice staff and always attentive. Overall, we would definitely stay again and believe the price matches the stay.
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

Kiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room room service was great love front desk staff would recommend this hotel to anyone visiting the area
Stayed 2 nights in Oct 2025
Verified

6/10 Okay

Tonya

Liked: Room comfort
Disliked: Cleanliness, staff & service
The location was great. The people were friendly. The hotel and our room I. Particular
Stayed 1 night in Nov 2025
Verified

8/10 Good

Amy

Liked: Cleanliness, amenities, property conditions & facilities
Staff was very friendly and helpful.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all very kind , we enjoyed the stay
Stayed 5 nights in Sep 2025
Verified

10/10 Excellent

christopher

Liked: Cleanliness, staff & service, amenities
Loved how we booked 2 rooms and they put the rooms next to each other with a joint door so the rooms connnect!
Stayed 4 nights in Nov 2025
Verified

8/10 Good

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
Super clean and nice staff.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the location clean and friendly
Stayed 1 night in Sep 2025