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Crossroads Inn & Suites

2.5 star property
Travelers start their mornings with a complimentary breakfast before heading to nearby Ripley's Aquarium of the Smokies or relaxing at the seasonal pool

Choose dates to view prices

Located minutes from Anakeesta and SkyPark, Crossroads Inn & Suites offers a free self-serve breakfast and lobby fireplace. Enjoy a seasonal outdoor pool, children's pool, gym, and laundry facilities. Attentive staff enhance your stay, and free WiFi keeps you connected.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Laundry

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(138 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Refrigerator
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Hair dryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed (Seasonal Fireplace)

Standard Room, 1 King Bed (Seasonal Fireplace) | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed (Seasonal Fireplace)

7.6 out of 10
Good
(14 reviews)

Highlights

Fireplace
Air conditioning
Heating
Connecting rooms available
Refrigerator
Flat-screen TV
Premium bedding
Blackout drapes/curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Jetted Tub

Room, 1 King Bed, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Jetted Tub

8.2 out of 10
Very good
(10 reviews)

Highlights

Separate sitting area
Fireplace
Air conditioning
Heating
Connecting rooms available
Refrigerator
Flat-screen TV
Blackout drapes/curtains
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Fireplace, Jetted Tub

Suite, 1 King Bed, Fireplace, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed, Fireplace, Jetted Tub

8.8 out of 10
Excellent
(21 reviews)

Highlights

Fireplace
Air conditioning
Heating
Connecting rooms available
Refrigerator
Flat-screen TV
Premium bedding
Blackout drapes/curtains
  • Sleeps 2
  • 1 King Bed

View all photos for LOFT room ,1 king bed with jetted tub

LOFT room ,1 king bed with jetted tub | Premium bedding, desk, blackout drapes, iron/ironing board

LOFT room ,1 king bed with jetted tub

8.2 out of 10
Very good
(18 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Refrigerator
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Hair dryer
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(36 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Refrigerator
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Hair dryer
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

7.6 out of 10
Good
(4 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Refrigerator
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Hair dryer
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Fireplace

Standard Room, 2 Queen Beds, Fireplace | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Fireplace

7.8 out of 10
Good
(8 reviews)

Highlights

Fireplace
Air conditioning
Heating
Connecting rooms available
Refrigerator
Flat-screen TV
Premium bedding
Blackout drapes/curtains
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible

Standard Room, 2 Queen Beds, Accessible | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Accessible

9.6 out of 10
Exceptional
(7 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Refrigerator
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Hair dryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms | Premium bedding, desk, blackout drapes, iron/ironing board

Apartment, 2 Bedrooms

8.0 out of 10
Very good
(6 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Refrigerator
Flat-screen TV
Blackout drapes/curtains
Premium bedding
2 bedrooms
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 1 King Bed, Fireplace

Suite, 1 King Bed, Fireplace | Premium bedding, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed, Fireplace

8.6 out of 10
Excellent
(18 reviews)

Highlights

Fireplace
Air conditioning
Heating
Connecting rooms available
Refrigerator
Flat-screen TV
Premium bedding
Blackout drapes/curtains
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Map
Gatlinburg, TN

What's nearby

  • Ripley's Aquarium of the Smokies - 4 min walk - 0.3 miles
  • Anakeesta - 5 min walk - 0.3 miles
  • Gatlinburg SkyPark - 12 min walk - 0.7 miles
  • Gatlinburg Space Needle - 12 min walk - 0.7 miles
  • Gatlinburg Convention Center - 13 min walk - 0.7 miles

Getting around

  • McGhee Tyson Airport (TYS) - 67 min drive

Restaurants

  • ‪Ole Red - ‬3 min walk
  • ‪Subway - ‬7 min walk
  • ‪Tennessee Cider Company - ‬7 min walk
  • ‪Jason Aldean’s Kitchen & Rooftop Bar - ‬9 min walk
  • ‪Pancake Pantry - ‬8 min walk

About this property

Crossroads Inn & Suites

Hotel near Ripley's Aquarium of the Smokies
Close to Anakeesta and Gatlinburg SkyPark, Crossroads Inn & Suites provides free self-serve breakfast, laundry facilities, and a fireplace in the lobby. Guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • A seasonal outdoor pool and a children's pool
  • Free self parking
  • A vending machine, coffee/tea in the lobby, and an elevator
  • A 24-hour front desk and a TV in the lobby
  • Guest reviews speak highly of the breakfast, helpful staff, and location
Room features
All 78 rooms feature comforts such as premium bedding and air conditioning, in addition to perks like free WiFi. Guest reviews highly rate the clean rooms at the property.
More amenities include:
  • Shower/tub combinations, free toiletries, and hair dryers
  • 55-inch flat-screen TVs with premium channels
  • Refrigerators, microwaves, and coffee/tea makers

Similar properties

Lobby sitting area
Brookside Lodge
  • Pool
  • Breakfast included
  • Kids pool
  • Free WiFi
8.6 out of 10, Excellent, 2,162 reviews
Brookside Lodge

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking (max 1 space per unit)
  • Onsite parking includes off-street options

Food and drink

  • Free self-serve breakfast available daily 7:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 4 floors
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for USD 10.0 per stay

Property payment types

Important information

Optional extras

  • Crib (infant bed) fee: USD 10.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from April to September
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Crossroads
Best Western Crossroads Gatlinburg
Best Western Crossroads Inn
Best Western Crossroads Inn Gatlinburg
Crossroads Inn Gatlinburg
Crossroads Gatlinburg
Best Western Crossroads Hotel Gatlinburg

Frequently asked questions

Does Crossroads Inn & Suites have a pool?

Yes, this property has a seasonal outdoor pool and a children's pool.

Is Crossroads Inn & Suites pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Crossroads Inn & Suites?

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM.

What time is check-out at Crossroads Inn & Suites?

Check-out is at 11 AM.

Where is Crossroads Inn & Suites located?

Located in Downtown Gatlinburg, this hotel is within a 10-minute walk of Traffic Light #3, Anakeesta, and Ripley's Aquarium of the Smokies. Gatlinburg SkyPark and Gatlinburg Space Needle are also within 15 minutes.

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Reviews

Crossroads Inn & Suites Reviews

8.6

Excellent

8.6

Cleanliness

8.0

Location

8.8

Staff & service

8.4

Eco-friendliness

8.0

Property conditions & facilities
Rating 10 - Excellent. 790 out of 1495 reviews
Rating 8 - Good. 415 out of 1495 reviews
Rating 6 - Okay. 176 out of 1495 reviews
Rating 4 - Poor. 60 out of 1495 reviews
Rating 2 - Terrible. 54 out of 1495 reviews

Reviews

10/10 Excellent

Leslie

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location and friendly staff
Stayed 1 night in Dec 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay overall
Stayed 1 night in Oct 2025

10/10 Excellent

Brittany

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great !
Stayed 1 night in Dec 2025

10/10 Excellent

Wendy

Liked: Cleanliness, amenities, property conditions & facilities
Loved the location & the breakfast was good!
Stayed 2 nights in Oct 2025

10/10 Excellent

Marlene

Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable, clean, modern room. Breakfast was great and more choices than expected.
Stayed 1 night in Nov 2025

8/10 Good

Raisa

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, great location.
Stayed 2 nights in Nov 2025

10/10 Excellent

Crystal

Liked: Cleanliness, amenities, property conditions & facilities
Room was spotless and the staff was super friendly!
Stayed 2 nights in Nov 2025

10/10 Excellent

Payton

Liked: Cleanliness, amenities, property conditions & facilities
Great Hotel with a great staff and great breakfast!
Stayed 1 night in Nov 2025

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, nice staff, excellent breakfast.
Stayed 3 nights in Oct 2025

10/10 Excellent

Prabakar

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Clean and spacious room, and friendly staff
Stayed 1 night in Nov 2025

10/10 Excellent

Tetiana

Liked: Cleanliness, amenities, property conditions & facilities
Clean, warm, nice room, great location
Stayed 1 night in Nov 2025

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good
Stayed 1 night in Dec 2025

10/10 Excellent

Jair

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and peaceful. We enjoyed our 5 day stay with very nice staff and always attentive. Overall, we would definitely stay again and believe the price matches the stay.
Stayed 5 nights in Nov 2025

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, excellent housekeeping service! We really enjoyed our stay here
Stayed 2 nights in Nov 2025

8/10 Good

Elizabeth

Liked: Cleanliness, amenities, property conditions & facilities
The staff was very nice and the room was clean.
Stayed 5 nights in Nov 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just were there for a few days before Christmas. We had a couple issues with the room we were given but the minute we reported it the office was quick to fix everything. King size bed room with a fireplace. It was wonderful and I plan to stay there again.
Stayed 3 nights in Dec 2025

10/10 Excellent

Kiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room room service was great love front desk staff would recommend this hotel to anyone visiting the area
Stayed 2 nights in Oct 2025

10/10 Excellent

Ken

I would stay here again
Stayed 1 night in Oct 2025

10/10 Excellent

Hector Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and close by the strip
Stayed 3 nights in Oct 2025

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alicia was very polite & made sure our stay was great.
Stayed 2 nights in Oct 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice. This hotel is close to Anakeesta and in the center of Gatlinburg. I walked all around the town and it was very convenient.
Stayed 2 nights in Nov 2025

10/10 Excellent

Joaquin L

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great
Stayed 2 nights in Nov 2025

8/10 Good

Kevin

Liked: Cleanliness, amenities, property conditions & facilities
Clean
Stayed 3 nights in Nov 2025

10/10 Excellent

Rachel

Liked: Cleanliness, property conditions & facilities
We stay here every time we come for a weekend away - the rooms are always great, clean, never had any issues. Everything we do on the strip is extremely walkable from the hotel and just a short drive to the craft community and park. Will definitely be back for our next mini vacay!
Stayed 2 nights in Nov 2025

8/10 Good

Laiza Faith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and accessible place to stay if you are looking for a walking distance to attractions you want to visit.
Stayed 2 nights in Oct 2025
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