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Crossroads Inn & Suites

Property class: 2.5

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Photo gallery for Crossroads Inn & Suites

A hotel pool area with a palm tree water feature, a covered seating area, and a view of the hotel buildings in the background. - Crossroads Inn & Suites (Gatlinburg)
A stone fireplace with a clock above it, surrounded by shelves with decorative items and a mounted picture. - Crossroads Inn & Suites (Gatlinburg)
A modern living room with a sofa, a fireplace, a flat-screen TV, and a kitchen area in the background. - Crossroads Inn & Suites (Gatlinburg)
A hotel room with a sofa, desk, chair, bed, and a small table. - Crossroads Inn & Suites (Gatlinburg)
A modern living room with a staircase, a fireplace, and a flat-screen TV mounted on a wooden cabinet. - Crossroads Inn & Suites (Gatlinburg)
A short walk from Ripley's Aquarium of the Smokies and Anakeesta, Crossroads Inn & Suites provides laundry facilities, a fireplace in the lobby, and more. Stay connected with free in-room WiFi.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Laundry
  • Housekeeping

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Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Standard Room, 2 Queen Beds

A hotel room with two beds, a sofa, a small table, and a bathroom visible through an open door.

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(167 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed (Seasonal Fireplace)

A modern hotel room with a large bed, a flat-screen TV, a fireplace, and a wooden desk.

Standard Room, 1 King Bed (Seasonal Fireplace)

8.0 out of 10
Very good
(16 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Jetted Tub

A hotel room with a bed, bedside tables, a desk, a mirror, and a bathroom visible through an open door.

Room, 1 King Bed, Jetted Tub

8.6 out of 10
Excellent
(13 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Fireplace, Jetted Tub

A modern living room with a sofa, a fireplace, a flat-screen TV, and a kitchen area in the background.

Suite, 1 King Bed, Fireplace, Jetted Tub

8.6 out of 10
Excellent
(27 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for LOFT room ,1 king bed with jetted tub

A living room with a stone accent wall, a fireplace, a television, a sofa, a coffee table, and a staircase with a railing.

LOFT room ,1 king bed with jetted tub

8.2 out of 10
Very good
(18 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

A hotel room with a bed, a sofa, a chair, a small table, and a bathroom visible through an open door.

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(40 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

A hotel room with a large bed, a desk with a chair, a television, a microwave, and a window with a view of trees.

Standard Room, 1 King Bed

7.0 out of 10
Good
(8 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Fireplace

A hotel room with two beds, a TV, a fireplace, and a kitchenette.

Standard Room, 2 Queen Beds, Fireplace

8.0 out of 10
Very good
(11 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible

A hotel room with two beds, a desk, a TV, and a large window.

Standard Room, 2 Queen Beds, Accessible

9.0 out of 10
Wonderful
(12 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Apartment, 2 Bedrooms

A modern kitchen with white cabinetry, a built-in oven, a refrigerator, and a granite countertop.

Apartment, 2 Bedrooms

8.0 out of 10
Very good
(7 reviews)
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 1 King Bed, Fireplace

A hotel room with a bed, two bedside tables with lamps, a chair, a small table, and a framed picture on the wall.

Suite, 1 King Bed, Fireplace

8.4 out of 10
Very good
(22 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Downtown Gatlinburg, a neighborhood in Gatlinburg, is home to Crossroads Inn & Suites. The area's natural beauty can be seen at Great Smoky Mountains National Park and The Ripken Experience - Pigeon Forge, while Dolly Parton's Stampede Dinner Attraction and Titanic Museum are cultural highlights. Anakeesta and Ripley's Aquarium of the Smokies are not to be missed. Spend some time exploring the area's activities, including skiing and snowboarding. Guests love the hotel's location for the sightseeing. Visit our Gatlinburg travel guide
Map
Gatlinburg, TN

What's nearby

  • A rustic log cabin with a steeply pitched roof, surrounded by lush green forest.
    Historic Ogle Log Cabin
    5 min walk - 0.3 miles
  • A wooden suspension bridge in a forest.
    Anakeesta
    8 min walk - 0.4 miles
  • A river with rocks, a bridge, a building with American flags, and autumn trees.
    Ripley's Aquarium of the Smokies
    9 min walk - 0.5 miles
  • A building with a stone facade, a green entrance, and flags.
    Gatlinburg Convention Center
    18 min walk - 1.0 mile
  • A chairlift with passengers ascending a mountain.
    Gatlinburg SkyPark
    18 min walk - 1.0 mile

Getting around

  • McGhee Tyson Airport (TYS)
    67 min drive

Restaurants

  • Loco Burro Fresh Mex Cantina
    11 min walk
  • Puckers Sports Bar
    12 min walk
  • Tennessee Cider Company
    7 min walk
  • Subway
    7 min walk
  • Ole Red
    3 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking (max 1 space per unit)
  • Onsite parking includes off-street options

Food and drink

  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 4 floors
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for USD 10.0 per stay

Property payment types

  • American Express
  • Diners Club
  • Discover
  • Mastercard
  • Visa

Important information

Optional extras

  • Crib (infant bed) fee: USD 10.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from April to September
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Crossroads Inn & Suites have a pool?

Yes, this property has a seasonal outdoor pool and a children's pool.

Is Crossroads Inn & Suites pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Crossroads Inn & Suites?

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM.

What time is check-out at Crossroads Inn & Suites?

Check-out is at 11 AM.

Where is Crossroads Inn & Suites located?

Located in Downtown Gatlinburg, this hotel is within a 10-minute walk of Traffic Light #3, Anakeesta, and Ripley's Aquarium of the Smokies. Gatlinburg SkyPark and Gatlinburg Space Needle are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Crossroads Inn & Suites Reviews

8.6

Excellent

8.6

Cleanliness

8.0

Amenities

9.0

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 863 out of 1545 reviews
Rating 8 - Good. 386 out of 1545 reviews
Rating 6 - Okay. 171 out of 1545 reviews
Rating 4 - Poor. 60 out of 1545 reviews
Rating 2 - Terrible. 65 out of 1545 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and free parking
Stayed 2 nights in Nov 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay with a great view of the mountains.
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice. Rooms were nice and location was great! Would definitely stay again!
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and the room was clean and comfortable.
Stayed 3 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, clean updated rooms and very spacious ✅
Stayed 2 nights in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms and comfy beds.
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean place to stay while enjoying Gatlinburg.
Stayed 5 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and clean and a great location.
Stayed 4 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was super nice and professional. Very good location.
Stayed 3 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! The woman at the front desk was so nice. We were in the middle of the hotspot and were able to walk anywhere around the strip. Perfect location and room was great for a night.
Stayed 1 night in Nov 2026
Verified review

6/10 Okay

It was okay, location was overall great
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service from staff. Room was clean.
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
It was clean. Great location.
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very clean and the staff was wonderful
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities
Dated property but with updates. Nice and comfortable. Have stayed here multiple times.
Stayed 1 night in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was large and arranged well. Front desk was polite and helpful.
Stayed 2 nights in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
The location is great. You can walk to restaurants and shops from The room. The room was big with lots of space, and also clean. I would definitely stay they again and recommend it to others.
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and great location
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean place and loved the location! Staff was very nice and friendly!!
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed one night and loved it! Great location and was able to walk everywhere we went! Very spacious and clean room. Very quick check in and check out and staff was very helpful! Would stay here again next time we visit Gatlinburg.
Stayed 1 night in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is older, but very clean and spacious! We were amazed at how much room we had! The beds were great, and the bathroom layout was perfect!
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean , air conditioning works perfectly. Cleaning service was very good they help and answered all questions. The hoter is walking distance to the mains atractions .
Stayed 2 nights in Nov 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay at Crossroads Inn in Gatlinburg this weekend! The room was clean, the beds were comfortable, and the location was very convenient for getting around Gatlinburg. It was a nice place to come back to after a busy day exploring. We had a great stay and would definitely consider staying here again!
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here. Staff is always good and location works for my family. Miss the breakfast but otherwise will stay again.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome room! We stayed for two nights and I loved that everything was close by.
Stayed 2 nights in Sep 2026